Choice of movies were limited
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Cons: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."
Pros: "ANA was awesome as usual."
Cons: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Pros: "Timely schedule"
Cons: "Foods and beverages quality/variation"
Pros: "Service Quality"
Cons: "Seat does not recline"
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was ok."
Cons: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Pros: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Cons: "The lounge was somehow poor and noisy because of the airport constructions."
Pros: "Service Politness of staff"
Cons: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Pros: "service..service..service and ontime performance"
Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Pros: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
Cons: "The food good but not great. But...it’s airplane food."
Pros: "attendents were very friendly and very accommodating."
Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Pros: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Cons: "Vegetarian food options."
Pros: "The friendliness of the crews and the cleanliness of the rest rooms."
Cons: "The delay before taking off."
Pros: "Comfortable. Excellent service."
Cons: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Pros: "Flight was good"
Cons: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Pros: "Great customer service and very kind staff!"
Pros: "Love the plane itself. It felt like it was new and it was very comfortable."
Cons: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
Pros: "crew was very polite and everything was smooth."
Pros: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
Pros: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Cons: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "Very attentive, professional crew."
Pros: "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
Cons: "Internet is way too expensive and barely works."
Cons: "Wifi should be free"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Cons: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Cons: "Limited movie and news programs"
Pros: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Cons: "The seats were very tight."
Pros: "I had a long flight and with their hospitality and smile on their face makes me feels relax."
Pros: "Very comfortable. Lots of room, wonderful crew."
Cons: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Cons: "can't think of any.!"
Pros: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Cons: "Delay on tarmack at airport. No fault of ANA"
Cons: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "Superb service."
Cons: "Meals were average for airlines"
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Cons: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pros: "Excellent service"
Cons: "Very poor on board entertainment"
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pros: "Excellent flight experience"
Pros: "The aircrafts, on-board service on Sin Dxb route"
Cons: "The thing that Inhad to fly Silk Air with one of four flights."
Pros: "Entertainment excellent, cabin crew superb"
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"
Pros: "Food and good service"
Pros: "Was very old plane but was good"
Cons: "Food and crew was well"
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "Crew, cabin and food."
Cons: "Lack of entertainment console at each seat"
Pros: "smooth service with refreshments"
Cons: "No working seat audio"
Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Pros: "Sound sleep"
Cons: "Old plane. Old in flight entertainment."
Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"
Pros: "Main Entree hot"
Cons: "Cold bread; dessert similar sweetened gak"
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Customer service and food couldn't be better."
Cons: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Pros: "Excellent crew service and entertainment."
Pros: "Lots of movie and game options"
Cons: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pros: "The crew is really the only thing making the flight enjoyable."
Cons: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Pros: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Pros: "Nothing i like"
Cons: "Terrible ground service in changi airport singapore"
Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pros: "The service"
Cons: "The quality of the red wine"
Cons: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Pros: "Good seating and entertainment."
Cons: "Sort out the food."
Pros: "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
Cons: "Better seats and the bathrooms were incredibly small. some of the lights did not work"
Pros: "Great crew. Very polite."
Cons: "Overcrowded plane. Uncomfortable seats. No room to move around."
Pros: "emirates very great ... all the best craw could be more ingaged"
Cons: "wee booked emirates but fly with dubai plane fly dubai - you have a filling that all they wont is to sell staf but no comfor for the price"
Cons: "Really, nothing"
Cons: "Boarding system did not work temporarily and the boarding was delayed"
Cons: "Better inflight entertainment"
Pros: "The food was nice."
Cons: "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
Pros: "Upgraded to first class!"
Cons: "Handling and boarding at Schiphol was pathetic"
Pros: "The staff were very attentive and polite at all times!"
Pros: "The Seats are very Comfortable"
Pros: "comfortable seats and entertainment system"
Cons: "the food wasn't so good and I expected more from an Emirates flight"
Pros: "Emirates really knows how to treat customers"
Cons: "Flight was long"
Pros: "Good flight and on time."
Pros: "Boarding was good"
Cons: "Peanuts !! Ban them please"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "Very comfortable flight"
Pros: "I like thec customer service. Very accommodating"
Pros: "Smooth flight"
Cons: "The food"
Pros: "Smooth flight"
Cons: "The food"
Pros: "Staff is very good. Always smile on face."
Pros: "Quality airline -new and clean plane with good seats and AV set up"
Cons: "length of flight...."
Pros: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Cons: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Cons: "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
Cons: "I have no space for my legs ..i have 1.97 cm ..other things are excellent"
Pros: "The food, drinks and entertainment we’re excellent. I also watched the staff caring for another passenger who was frequently summoning them for small requests but the staff was always patient and cheerful with him."
Pros: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Cons: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Pros: "The delay was too long and disorganized."
Cons: "Boarding of gate A20 location in Dubai"
Pros: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Cons: "boarding was rather disorganized mob scene"
Pros: "Entertainment was good and good was decent"
Cons: "Seats are mediocre. I think even JetBlue has better seats than Emirates"
Pros: "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
Cons: "Not enough leg room or people's were bumping as they by. Needs elbow room."
Pros: "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
Pros: "It was good services"
Cons: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Pros: "Friendly crew, excellent entertainment"
Pros: "On time and cheap flight"
Pros: "Free meal. Free drinks. Not packed so it was comfortable. Great accomodating staff, they were definately amazing even in economy. Power at every seat to charge devices a great list of movies shows etc... food was great tasting and good portion. I enjoyed this flight more than american, delta or any of the big name companies. They should strive to be this good."
Pros: "Dubai lounge was superb, excellent crew."
Cons: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Pros: "The 380 is a great plane, the quiet and comfort."
Pros: "The crew were friendly."
Cons: "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
Pros: "The crew could not tell if the meal. Is nut free. Management should make sure crew know ingredients of meals. Or caterers should specify to aireline and crew members of meals contents."
Pros: "Comfortable flight, courteous and professional crew!"
Pros: "To start with, the friendliness of the handling crew. They couldn`t be any better. I haven`t any better words to describe them. Friendly. Make you feel good, even if you are 76 yearsold like me. Bravo young ladies, BRAVO, and Bravo to the Emirates company. I know with whom to fly from now on. Thank you!!!"
Cons: "There was nothing to dislike. Everything was perfect."
Pros: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Cons: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Pros: "Everything was on time."
Cons: "Entertainment and especially food"
Pros: "Food was nice"
Cons: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Cons: "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
Pros: "Crew was good on flight and food was delicious."
Cons: "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
Pros: "Flight was not full. Had open seats around me so it was comfortable."
Cons: "Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better."
Pros: "Nothing 2 hours late Had to watch commercials on the seat tv screen."
Cons: "I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline."
Pros: "Amazing in business class"
Pros: "Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense."
Cons: "There is nothing not to like."
Cons: "Meal was terrible"
Pros: "It was a direct flight. The greeting crew member at boarding was nice."
Cons: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Pros: "Staff very accomadating throughout the flight"
Cons: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Cons: "Cabin temperature was very cold"
Pros: "Quick boarding, good entertainment"
Pros: "The level of care given I required wheelchair assistance to the aircraft."
Cons: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Pros: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Cons: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."
Pros: "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
Cons: "I didn't like food options on the way back....."
Pros: "Probably the best food I’ve had on a business class flight."
Cons: "Entertainment just OK. Garuda lounge in Bali dire"
Cons: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Pros: "Garuda is the best"
Cons: "I like all"
Pros: "Boarding crew was great and general business class seating"
Cons: "Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile."
Pros: "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
Cons: "Jakarta Terminal 3 directions are not properly set up. Confusing"
Cons: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Pros: "On time, entertainment on the board, good quality service."
Pros: "Staff greeting"
Cons: "Food, narrow seat, entertainment selection"
Cons: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Pros: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Pros: "Amazing food. Really great crew. Highly recommend trying them"
Cons: "Very limited entertainment. Beds are 100% flat but still they're very comfortable."
Pros: "Good service, clean plane, friendly staff"
Cons: "Very small amount of food, no refill on drinks!"
Pros: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Pros: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Cons: "Flight was delayed by more than one hour."
Pros: "In flight entertainment provided a lot of options. Good leg space in between seats"
Cons: "I didn't enjoy the meal mich"
Pros: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Cons: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Pros: "Gracious, smiling, helpful cabin crew."
Cons: "Trying to sleep in economy."
Pros: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Pros: "Food, flight, service, entertainment, free checked bag"
Pros: "Very friendly staff, professional. On-time and efficient."
Cons: "They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on."
Pros: "Crew service and punctuality of takeoff/arrival"
Cons: "Leg room too small"
Pros: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Pros: "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
Pros: "Great service and food"
Pros: "Good flight, staff very good"
Cons: "Flight was delayed by a hour due to technical problems. Also ran out of one of the choices of meals by about row 30. Fish is not everyone's favourite."
Pros: "Lovely staff, easy flight."
Cons: "Nil- good flight."
Pros: "That it was all trouble free very simple to book and everyone was very helpful."
Cons: "All good!"
Pros: "Staff were very attentive. In-flight movies great."
Cons: "No vegetarian options on the main menu."
Pros: "Quick , professional boarding . Smoth take off and landing"
Cons: "Baggage unload time"
Cons: "Seat pitch is low for anyone who is tall. Even though you pay extra money for rows 6-12 you end up boarding last."
Pros: "Boarding time and departure time very good. Easy and fast check in"
Pros: "Again Delayed"
Cons: "Missed appointment delayed as usual"
Cons: "I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!"
Cons: "It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone"
Pros: "It arrived on time"
Cons: "Very snel legroom, no included food, no free water, no inflight entertainment"
Cons: "You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?"
Pros: "We survived the flight with only a little backpain and one stiff butt cheek"
Cons: "No legroom, very narrow seating, no meal, expensive"
Pros: "Meals are delicious although not all items were available without prebooking."
Cons: "It was very cold during the flight. No blankets available - only for sale."
Pros: "Overall service"
Cons: "Delay, no entertainment"
Cons: "Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!"
Pros: "The flight was on time and the food was ok"
Cons: "Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically"
Pros: "Check-in and boarding very easy"
Cons: "All ok"
Pros: "We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good."
Cons: "No entertainment on the aircraft."
Cons: "Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung."
Cons: "It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff."
Cons: "it was late, quality of experience was poor- from predeparture to landing"
Pros: "Very friendly."
Pros: "Easy check in and boarding. On-time flight."
Cons: "I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism."
Pros: "Service Crew"
Cons: "The automated baggage system"
Pros: "The price is competitive"
Cons: "The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|"
Pros: "Almost everything except for the seats.."
Cons: "The seats.. too small.."
Cons: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."
Pros: "Cabin crew was nice and polite."
Cons: "We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!"
Pros: "Landing 20mins early."
Cons: "Going by bus to & from the plane. Waiting for luggage"
Pros: "Cheap flight, landing at T2"
Cons: "Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man."
Cons: "They charged me $186.43 USD"
Pros: "fast and cheap"
Pros: "The plane seemed to be in good condition and crew were friendly"
Cons: "I agreed to purchase three roundtrip tickets for myself, wife, & infant son. After checking in, I noticed the return boarding pass for my son was missing. I contacted Air Asia via instant message and was told that it wasn't a problem and I could get a boarding pass at the counter. Upon visiting the Air Asia counter at the outbound airport, I was told to see the counter again at the in-bound airport. The in-bound airport advised that the ticket was never purchased for the return. In fact it was as the tickets were not purchased individually. The tickets were purchased in a group as three round trip tickets and that's what I agreed to. At this point, I had no option but to purchase another ticket. Feeling cheated and powerless to resolve the issue I was very angry with Air Asia and would not fly with them again due to this fraud."
Cons: "Seats too cramped"
Pros: "You get what you pay for. I paid for a low cost carrier flight that fit my schedule. I paid for extra baggage and an exit row seat. I was fine with all of what I got. A flight attendant sang a few songs on his guitar to entertain us."
Cons: "Maybe the luggage took too long to come out. Everything else, I get that I paid for a lower fare seat and airline. No complaints."
Pros: "Got to my destination 30 mins early!"
Cons: "No charging dicks or entertainment"
Pros: "The service was excellent"
Pros: "We got there."
Cons: "Late departure, charged for baggage, cramped seating."
Pros: "Arrived ar destination safely"
Cons: "Delayed for 3+ hours. Poor passenger management."
Pros: "Crew manager sang us some songs as we descended to Perth"
Cons: "Seat space for legs a little cramped for taller folks."
Cons: "From prior reviews I knew enough to allow nearly four hours to make the change from domestic (Bali to Jakarta) to international (Jakarta to Tokyo) upon arrival in the Jakarta airport. Good thing! Our early evening Bali flight was delayed by almost an hour; more importantly, the bus-to-arrival, baggage claim, bus-to-international terminal-with-luggage took nearly ninety minutes to figure out and execute (not AirAsia's fault, obviously, but still a planning issue). Adding the long walk from check-in to gate and the immigration process meant in the end we made our connection with less than thirty minutes to spare. Otherwise the flight was fine. No complaints about the ticket price either."
Cons: "We staied alot in the airport waiting the delayed flight without parior commuincation The plan was so noisy We were not notified before that our luggages were not included in the ticket price so we spent time trying to pay online but the website was so bad and then we paied cash The plan was so cold which made me feel sick and no plankets to use The take off and the landing were terriple Even no pottle of water served all have to be paid by the passengers !!"
Pros: "Nothing !!!!!! $$$$???"
Cons: "Didn't do a good servers, even a small bottle of water passengers have to pay. What the world !!! $$$ ???"
Pros: "Crew on board are very polite"
Cons: "They sell the tickets so cheap but lots of hidden charges I checked online on their website the baggage allwanc and it was from Bali to Jakarta 15kg and any extra weight up to 30 kg you pay 20 usd more by the time I arrived there they wanted to charge me 120 usd for my bags .agents at the counter were rude and they sent me to Air Asia office in the Airport where the agents there were even more rude and the lady was just screaming at me and pointing in my face with her finger and she never even offered any solution and she mentioned that the charge is mentioned online .I asked her to show me as I had a screen shot for the Web page but instead she was still shouting and pointing at me . Finally one agent at the counter informed me that I'm allowed to have two handbags so I can remove some staff from my suite case and carry them as handbag which was never mentioned before from any other agent .and this 120 usd were never mentioned on the website as I'm an airline staff as well and I know how to read terms and conditions. Above all I tried to write feedback online guess what !? They don't have this option. First and last time I fly with this cheap airline I'm not willing to pay money to get insulted"
Pros: "The crew was very nice and professional"
Cons: "I fly a lot and this was the most uncomfortable flight I have ever taken."
Cons: "Boarding to the plane was terrible. Plane was delayed but two other flights had to board at the same terminal so there was a lot of confusion about boarding. There was a last minute terminal change and 3 different flights had to share the same terminal to board the bus to the planes."
Pros: "AirAsia is the budget option"
Cons: "Nothing really. You get what you pay for"