Air asi is always late. This time one and a half hours. Also staff very average with friendliness. Cheaper flight but rather pay more and have a more flowing and more professional enjoable trip. Below average. Hope they canstep it up.
We staied alot in the airport waiting the delayed flight without parior commuincation
The plan was so noisy
We were not notified before that our luggages were not included in the ticket price so we spent time trying to pay online but the website was so bad and then we paied cash
The plan was so cold which made me feel sick and no plankets to use
The take off and the landing were terriple
Even no pottle of water served all have to be paid by the passengers !!
First of all the flight was late, next the airport in Bali is very disorganized and the gate was assigned very early, but the gate was blocked for HOURS before the flight and nobody realized it. They changed the gate at the last minute forcing a long walk across the airport. Next my wife uses an electric scooter because of her back and the airport doesn't have elevators at each gate so another walk to the elevator (actually two - we had to go from level 3 to 1, walk a while and another from 1 to 2 and walk again).
Then finally upon arrival the ground crew as a no show and we waited almost 30 minutes for someone to get my wife's scooter from under the plane. And of course it was another 30+ minute wait for our luggage.
Disorganized airport at Bali
Poorly designed airport at Bali
Lack of ground crew at Kuala Lumpor
Messed about by several Air Asia crew..bounced around from one desk to the next. Absolutely nobody wanting to take responsibility and offer any service. And you wonder why people lose it at airports. Day two in Langkawi and still no sight if bag. Air Asia care factor - ZERO.
The seats were awful, outdated, no charging ports, tv didn't' work, air didn't work, crew were awful/rude... even checking in my bag upon arriving at the airport was an ordeal. If I can help it, I won't be flying Air Asia again!!!
Crew and staff are friendly enough. They seem to do their best with whatever is available to them.
The Boeing 737 fleet is old and does not have any decent in-flight entertainment options. Without any announcement, the airline changed its policy on 01 Jan 2016 to NOT provide alcohol on "regional" flights. OK for economy class as a cost-cutting measure, but apply this to business class passengers means alienating high-paying, high-revenue, high-profit margin customers! This is ridiculous and although I am sympathetic to the recent issues surrounding the airline and have previously supported its turnaround plan, I hope the airline goes bankrupt. That seems to be the only way these people learn how to properly run and manage an airline.
Luggage was lost. Spent last night and all day today without a lot of the things we needed to make our current stay comfortable. We did not have adequate swimwear, contact lenses solution, and most importantly, my wife's medication. She fell ill last night and continued to feel sick today because she was not able to take her medicine. To top it off, my wife currently cannot find a favorite piece of clothing. It is green, lacy lingerie. We are sure it was packed before leaving our previous destination.
Could you please check to see if this piece of clothing was located, either at the airport in Bali or in Kuala Lumpur? If found, please send to our next destination, Pingviman Hotel, Chiang Mai.
Because of the inconvenience, including not having our luggage for an entire day, my wife feeling ill, and this loss of her valued item of clothing, we believe we deserve some compensation. We are very displeased with these circumstances and hope you agree that something needs to be offered to us to once again feel satisfied.
Thank you for your time.
John and Emily
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