The ladies are great seats should be a little bigger!
Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!
The check-in started 3 minutes early; there were people lining up a half hour before. I was third, and I got checked in and passes in hand for my connection as well; I walked away from the desk one minute before it was even supposed to be open. Amazing. That said, the food on the first leg of my trip was not good, and I didn’t finish it. Second leg, it was tasty. You get a cup of Häagen-Dazs after dinner. The staff were polite and helpful. Will use again.
Crew was fantastic. Seats were not completely lay flat but still comfortable to watch a show. International food was lobster which was very big but a little tough. The scallop appetizer was delicious. Loved the individual air conditioning vent at each seat. Flight overall was very smooth and very good.
Staff was friendly but couldn't find way to track them down during flight. Food tried to be gourmet but was just too unusual. Business class seats were hard. Even sitting on the pillow, was still painful. Have to give them credit for on-time flights and decent gate area.
Flight was excellent. Transfer from one airport to another airport for a connecting flight was difficult and stressful.
Overall good except the checkin process at Bangkok airport. Can ANA explain why the line for business class is longer than that for economy? I, BC passenger, had to move from BC line to economy line to get faster service.
Matsuyama to Tokyo is basically a puddle jumper flight, so it was as good as one should expect. No meal, no entertainment, and none expected.
The staff is amazing, I cannot stress that enough! The food is really good and snacks at stations to take for yourselves. Economy seating is fine, not the most comfortable, but our friends in Premium Economy said they were very comfortable! Decent entertainment options, but being built in, you have to use their cheap headsets unless you have your own plug in ones. I only have Bluetooth earbuds.
Seats were extremely cramped even for economy. Food was atrocious. Crew was fine but no follow up, additional drinks offered etc. For a 14 hour flight I expected more.
Our flight from Raleigh to Seattle delayed by hour plus. We missed connection as we couldn’t get to next gate in time Then we waited till 2:30 plane and then sat on tarmac loaded for half hour then our luggage couldn’t be found finally found where it was 2 employees sent us in wrong direction
Agent could not provide me a boarding pass for the second leg of my flights - yet with a partner airline. Not understood.
I had to change my flight last minute due to a medical emergency. Their agent was compassionate and extremely helpful. This airlines really cares about making travel, for fun, work, or an emergency a customer-focused experience. Thank you!
More efficient with checking lines and boarding/checking bags when needed.
The crew was great and everything went smoothly coming and going.
They were really helpful with every question and my kids had never been on a plane and the staff made them feel comfortable
Deboarding the plane was chaos. The passengers in the back of the plane started deplaning before the passengers in the middle of the plane could even retrieve their overhead bags. The staff of the plane did nothing to help.
Enforce the one bag rule for carry ons. Don't allow people to have 2 and 3 carry ons. Make baggage gets loaded onto the correct plane. My bag didn't get put onto my last flight so I didn't get it until the next day.
The merging of Kayak & the airline’s website was not always clear. Both on their own provided adequate Information about the flight. I had some challenges retrieving the boarding pass. I relied on the agent & may have paid the baggage fee twice.
My window seat did not have a window. I chose seat 11A thinking I would have a view. I had a wall instead.
The flight was operated by Latam. The aircraft had a technical issue and the flight was delayed for the next day. They grounded other passengers to get their airplane assigned to my flight. Most of he ground staff don't speak English (Orlando Airport), but were very polite.The crew on the other hand could speak English and Portuguese. On board service was good.
The agent at check in and at the gate were less than thrilled to be at work. I'm not a fan of Kayak's placement on the plane. I got put in the middle seat and none of my preferences were used.
In ATL they have two sets of departure screens. Follow what is on your airline's departure board - the ATL Airport Authority departure board had completely incorrect details about the gate assignment for my flight, which would have made me miss boarding.
Flight was delayed it was hot while sitting on the plane, one engine was working on the plane until they had to do some jimmy rigging down the runway in order for the other engine to charge up. It was ridiculous
The flight was very good and the staff was very friendly and helpful!
The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
Very easy to use and convenient, you can perform any action within the same portal
In a world of delays, Delta was on time both ways! Boarding was fast and efficient. Staff was friendly. AND wifi worked.
WiFi didn’t work. Flight delayed 3 hours Crew members were illiterate Seat lean back did not work.
Flight was delayed, we could have been notified earlier and in a consistent manner. App was not refreshing for another passenger to get the latest flight status. We could have stayed and waited at the hotel instead of waiting at the airport had we known the flight was going to delayed for more than 5 hours. The toilet is too tight, and needs to be cleaned more frequently (every hour). The entertainment screen froze, the touch screen not responding to touch. We were upgraded to comfort, it is more comfortable than regular economy seats.
Was great in general, try to respect time and excuses when slight changes have been made, appreciated!
Really hard landing... as in slammed into the runway then hit the brakes really hard ...
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
Every staff member was professional, friendly and courteous. The pizza twist was ok. It was warm but too much dough.
one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints
Wonderful in-seat entertainment with seatback screens and huge selection of quality movies. The ability to bluetooth connect headphones was amazing.
No seat back entertainment. And app had a hard time getting entertainment loaded.
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Flight left on time and we arrived 25 minutes early! There was a gate available when we arrived so early on a busy Sunday afternoon! Flight attendants came around twice with the drinks cart.
Sitting on the runway after we land for almost two hours! Not sure if we should blame United or Just Dumpy Vance.
The plane was very cramped to point there was no way not to touch person beside you and a stewardess screamed at my son when I touched her arm to get her attention to let her know she forgot to give him his dinner when she passed him and gave a dinner to passenger behind him. Very inappropriate response and She never came back to apologize and other stewardess said she was sorry “if I felt” she was inappropriate. Horrible experience and she should be reprimanded for her behavior
Extremely disappointing. My original Denver–Vancouver–Bangkok itinerary was cancelled due to a crewing issue. I was not proactively supported and had to drive back home after already reaching the airport. Communication was poor throughout, and attempts to contact customer service resulted in being on hold for nearly three hours without reaching anyone. Instead of being rebooked on the same direct routing the following day, I was rerouted onto a much longer itinerary via multiple cities and airlines, which resulted in arriving approximately 30 hours later than scheduled. At Denver airport, there was no visible Air Canada representative available to properly assist. Ground staff offered no real support beyond directing passengers to a phone number. There was no clear communication, no ownership, and no meaningful customer care during a major disruption. The final journey involved three flights instead of the original two, significantly increasing travel time and stress. Overall, the handling of the cancellation and lack of customer support was unacceptable. What could have been better? Clear communication during the cancellation Accessible customer service (phone support that actually answers) Proper in-person assistance at the airport Rebooking onto a comparable routing rather than a significantly longer one
Everything went smoothly — on-time departure and very organized boarding. We pre-ordered vegan meals, which were fine but not especially memorable. We may have had slightly higher expectations given it was a Japanese airline. It felt like a dinner meal than a breakfast. Overall, it was a good flight experience and we would recommend it.
This flight with a lot empty place , and I have more room, feeling comfortable.
Snacks were just placed and many people were hungry and unaware they were available. Ran out of water bottles. Attendants not available. Missed entire meal.
The cabin crew was professional and there were plenty of movie choices, but the food was a bit sub-standard.
The flight was delayed an hour, but not because of Air Canada. The crew was polite, professional, and competent. The food was above average for Air Canada, but just fine. The stand out for me in the 10 hour flight was the entertainment package. The best of any airline I’ve experienced so far. Looking forward to my return flight to finish some more of the shows I was watching.
Very good!👍！especially the typhoon coming, the speaking Chinese language service is excellent 👍！
Not to out myself as both a child at heart and kind of a terrible person, but the Pokémon safety video was the first time I watched an airplane safety video in like a decade. It was ADORABLE!! A great way to encourage attention from young and old alike.
Seamless! Long but the seat back entertainment kept us all busy the whole time! Meals were excellent! Crew fantastic! Very attentive!
