DSM - CKB

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Des Moines (DSM)
Clarksburg Benedum
Wed 11/25
Wed 12/2
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Top airline flying Des Moines to Clarksburg Benedum

Scores according to KAYAK customer reviews

7.0
United Airlines
Overall score based on 67,751 reviews
7.4
Boarding
6.9
Comfort
7.7
Crew
6.5
Entertainment
6.4
Food
Airline reviews

Cons: "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"

Cons: "On time arrival."

Cons: "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."

Pros: "Delays were clearly communicated with ample time to make changes if necessary"
Cons: "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"

Pros: "Easy connections, very timely and everything worked out great."
Cons: "Plane was full"

Cons: "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."

Pros: "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."

Cons: "The United crew really needs an attitude check. How can someone be angry at 6 am?"

Pros: "Nice Hosts?"
Cons: "Cant watch TV for free- stuck watching gold rush whatever that is. Seats were uncomfortable knees felt cramped up smelled funny could not sleep, because the seats were not comfortable we sat at the gate for too long we took off late why didnt we de-ice beforehand? I dont understand why they say "we need to check your bags" when there is plenty of overhead space. It's stupid"

Cons: "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."

Cons: "Oh my god these seats are uncomfortable"

Pros: "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"

Pros: "Decent room on the flight. No food or drink."

Pros: "Friendly service,. On time"
Cons: "Nothing"

Pros: "Everybody was so friendly"
Cons: "Nothing"

Pros: "No delays"
Cons: "Everyone was super nice and gelpful"

Pros: "Quick and easy. Nice crew."

Pros: "I was treated wonderfully and had an amazing times."
Cons: "Everything was great."

Pros: "Nothing"
Cons: "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."

Cons: "Tight seats, full flights"

Pros: "The crew worked quickly to get me another flight when I was not gonna make my connection flight."
Cons: "The plane malfunctioned and their time management of telling us when it was gonna be fixed was poor."

Pros: "Nothing"
Cons: "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"

Cons: "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."

Cons: "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"

Pros: "I loved it"

Pros: "On time, no delays"
Cons: "Pay for movies/ shows"

Pros: "Staff was ok."

Pros: "At least I made it"
Cons: "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"

Pros: "Nothing"
Cons: "Lack of updates"

Pros: "Everything's on time"
Cons: "No,"

Cons: "The snack"

Pros: "The flight itself was uneventful and went as expected."
Cons: "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."

Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"

Pros: "Meals, for a coach ticket, were surprisingly good."

Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"

Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."

Pros: "Nothing"
Cons: "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"

Pros: "They whole computer system went down all morning"
Cons: "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."

Pros: "Crew was great!"

Cons: "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"

Pros: "Everything was great, no waits, and right on time!"
Cons: "N/A"

Pros: "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
Cons: "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"

Cons: "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."

Pros: "Everything was great and the trip was on time perfect"

Pros: "No food or entertainment due to short flight."
Cons: "Seat and leg space could be better due to small number of people flying that short leg of trip."

Pros: "Boarding was pretty quick and staff was friendly. I was in an emergency row so I had a little extra leg room in my middle seat. Also had wifi on this flight."
Cons: "Snacks need to be updated. I prefer the good old fashion pretzels, so maybe providing an option would be better."

Cons: "I have flown with United several times and will be avoiding this airline in the future. After notification that our flight had been delayed by 3 hours, the customer service was awful. The United representatives at the gate told us they could not rebook us nor would they be able to assist us with locating a different connecting flight. We then contacted customer service by phone and were directed to connecting flights. However the connecting flights were at an airport two hours away. After being informed that we would not be able to fly out the next day from the Des Moines airport, we. Had no other choice but to rent a car to drive to the Omaha airport. We had to rent a car because they would not accommodate us by changing our return flights to match where we flying out of. This whole experience has been awful for a trip that has been booked for more than 6 months. I plan to continue to inform the public of this horrendous experience."

Cons: "I was flying out of De Moines, IA to DC with a layover in Chicago. I received an email stating that my flight was changed to 3pm. While the email stated the flight number it didn't state the destinations or the airport. It turns out the email was referring to the layover flight that I had in Chicago. I even called the number provided in the email to verify the change and instead of giving me information on my flights it gave me a status update of the flight at that particular time of the day (Which was the day before when I called and was not something I particularly cared about). This wound up being very bad for me because I slept in and missed my flight. I booked another flight for the next day but a very bad snowstorm hit the east coast and was unable to travel back to DC for 5 more days. I had to get a hotel room in Chicago and spend over $500 in expenses because of this error. United should be more specific when notifying its passengers of any changes by email. This messed up a lot of things for me and I'm very upset with how United handled this"

Cons: "I mistakenly booked my flight from LAS > SFO. I called within 24 hours, and they charged me $159 to change the flight! Which was more that the flight itself!"

Read more about United Airlines

Book cheap flights from Des Moines to Clarksburg Benedum

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