Daily cleaning, installation of cabin HEPA filters on flights from Des Moines to Finland
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Scores according to KAYAK customer reviews
Pros: "It's good to flight public transit long time I'm the food is really bad pouring food"
Pros: "Crew was professional and helpful."
Cons: "The seat was narrow for business class."
Cons: "Lufthansa’s needs to get their staffing act together. It took 1 1/4 hrs to check in due to insufficient staff & then once on board the flight it was announced there was no food available due to staffing shortages"
Cons: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"
Pros: "Smooth. No turbulence. On time."
Cons: "delay could be complimented by faster speed"
Pros: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Cons: "A seat in first class would have been even better"
Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Pros: "Nice crew, good drinks."
Cons: "Would prefer a vegan sandwich option for the short flight."
Pros: "it’s wasnt a full flight, so that was nice"
Cons: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Pros: "Good leg room in aircraft and comfortable seating."
Cons: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Pros: "Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service."
Cons: "Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst."
Pros: "Staff were very nice. Flight arrived on time."
Cons: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Pros: "All were OK."
Pros: "Short flight but staff very attentive, food good."
Cons: "There was a group of ~20 French teenagers that did a lot of noise, like it was their own private field trip."
Cons: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Pros: "Crew was nice, Feel safe"
Cons: "We left Frankfurt over hour late, no entertainment at all, small plains have usually few big TVs on the sealling there was nothing."
Cons: "Lack of drinking water fountains at the KRK airport"
Cons: "Cancelled flight."
Pros: "Crew was nice."
Cons: "Late departure. No entertament .poor duty free on board , no tabaco / alcohol as promised on the web / on board magazine Slow service."
Cons: "delayed boarding then waited three hours after we boarded for deicing. The piolet and crew did not update us. Made the flight very long."
Pros: "On time."
Cons: "Flight was late leaving Munich and it caused me to miss my connection. And just my luck my rebooking was 2.5 hours delayed."
Pros: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Pros: "Love Lufthansa"
Cons: "The seats were uncomfortable."
Pros: "Clean plane, efficient boarding but that's it"
Cons: "Lights in cabin are turned off too late for overnight flight Boring entertainment program with obscure movies and TV series no one outside Germany knows Food uninspired and served too late for overnight flight, why is there anyway food for an 830 flight, people want to sleep not eat Crew announcements neither informative nor in anyway of interest"
Pros: "Lufthansa doesn't disappoint"
Cons: "Not much to ask for on a 60 min flight"
Pros: "My flight was business and it was excellent the staff was great and I think his name is Peter"
Pros: "Newer, smoother and faster planes help to recover delayed flights."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Pros: "Planes were new. Delayed flights but caught up by staff."
Cons: "Food was terrible. Check in process chaotic. Service was fair."
Pros: "Crew, food, service location of my seat."
Cons: "The entertainment was lacking. I fly a lot so more variety would have been nice in the movie selections."
Pros: "Crew was great. Food was good."
Pros: "Not much"
Cons: "Delays and cancellations required me to go through security 4 times, deal with 4 different check in agents (at 3 different locations) and 2 international calls to Lufthansa customer support before being able to rebook my ticket. It took 3 hours to get rebooked, and just barely made it to the new flight. Lufthansa Agents at airport were rude, would often make me wait while they did other things, and then just tell me that they couldn't rebook me, and I needed to go to another line."
Cons: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Pros: "I like the flight from LAX to Frankfurt. Everything was comfortable and great service"
Cons: "The flight from Frankfurt to TLV was a joke. I paid a big a business class ticket. The business class was the same seats as coach the only thing is they have nobody sit next to you on a middle seat . That was not a comfortable seat. That was not a business size seat .very uncomfortable . No entertainment I will never fly with Lufthansa to Israel again I'm top of everything One of my surfboards got damaged badly and I have to file a claim in the airport. Very disappointed"
Pros: "On time"
Cons: "Uncomfortable seats"
Cons: "the fl;ight was late overall 6 hours, which depended on weather, but"
Pros: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Pros: "Legroom and arm room, good light overhead in premium economy. Bilingual crew friendly and efficient."
Cons: "The flight attendants that provided service in my row where not very friendly and at times rude."
Pros: "Service and crew excellent"
Cons: "Boarding took too long as automated boarding was defective."
Pros: "personal screen with option to start / pause and restart movie, good selection of movies but not the resent ones. Hot food, quick service. considered crew"
Cons: "no relaxing/ meditating music to ease sleeping only voice guided recordings, 3 hrs delay increased travel to 11 hrs 45 min"
Pros: "Great crew members, service, and flight."
Cons: "Seat (43A) in economy class in Airbus 330 is not great for oversea flight unlike I flew in LH 747-400 in the past, it does not fit 6+ ft tall people. I could not stretch my legs at all. My knee keep hitting next seat at front of me. Hello Lufthansa, are you listening?"
Pros: "Good flight attendants"
Cons: "Uncomfortable seats"
Pros: "I like it , it was good"
Cons: "All was nice.Thanks. The Flight was good, only Some Turbulances , But is ok."
Pros: "The Munich airport is awesome. My wait from my connection went smoothly and the complementary coffee was a plus!"
Cons: "It's not about the flight but it was difficult to know how to use the WiFi at the airport in Munich. The sandwich was so-so."
Pros: "We arrived in London ahead of time. We go to Newark ahead of time"
Cons: "The food"
"The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours."
"Please see previous note."
"Flight was canceled and no one notified us. We have to spend 3 hours to get a new flight. Nightmare"
Pros: "Plane was clean"
Cons: "Food could be better!"
Pros: "Amy was absolutely amazing! She was attentive, knowledgeable, and friendly! One of the best flight attendants l have ever met."
Pros: "The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable."
Cons: "I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person"
Pros: "Crew were very good"
Cons: "Poor entertainment system"
Pros: "It left when I needed it to"
Cons: "Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful."
Pros: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Pros: "Amazing crew, kind and patient"
Pros: "The staff was very friendly, professional and personal. Had a great seat with extra leg room and the washrooms were always clean. The staff were generous and prompt with the food and beverages and very accommodating."
Cons: "It was a long haul flight so the seat got a little uncomfortable near the end."
Pros: "Nice staff. Decent entertainment system."
Cons: "Lack of leg room. Uncomfortable seats."
Pros: "Easy trip to Helsinki."
Cons: "Food & drink sales by M&S was unusual. Even water at a price"
Pros: "Check in staff and Crew are brilliant. Always pleasant, friendly and helpful. Some aircraft are a little ‘tired’ and a few things don’t quite work as they should. For example my wife’s headphone socket was broken, and therefore no in flight entertainment. But we managed. It was reported to the crew and they immediately set about recording it for attention at next maintenance and changed our seats, so no complaints there. A few of the entertainment screens are scratched, and the controls faulty. But still usable with a little perseverance."
Cons: "Seat row spacing too close. There is little point of a reclining seat because using it greatly inconveniences the passenger behind."
Pros: "Very polite crew. The fight departed and arrived a little late, but no problem with our connecting flight in London."
Cons: "Long wait to disembark the plane in London."
Cons: "Waiting 6 hrs"
Cons: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Cons: "Missed the connection"
Cons: "I had to watch movies with barely an audible and only one side of my headphones worked. It wasn't the headphones but rather the sound in the arm where the headphones plug in. Made a 10 hour flight even longer."
Cons: "Small plqne"
Pros: "Crew and food"
Cons: "A day before my flight it was already known that it is delayed (how possible...?) and it was delayed. Even though we were on time to board plane to Boston we had to wait for another flight."
Pros: "I liked your entertainment , movies, series lots to choose from."
Cons: "Your crew was horrible, I had assistance but they seemed bothered in helping me to help me get to my seat... I pity those who might assistance with that crew on future flights... Hopefully they will get the nicer crew from NY to London they were amazing."
Pros: "Ground staff in London was amazing! The flight from Barcelona to London was delayed because of weather condition. Once we arrived in London the ground staff made sure all of us (almost 20 people, lots of kids) could get the flight connection to JKF. The shuttle bus was already waiting for us, the ground staff indicated to us the faster way to get to our gate after passing through security checking. Everybody could get the JFK flight!"
Cons: "I'm gluten intolerant and there was no gluten free snack!!! Lunch was served as soon as the plane took off, but for the next 5h of flight nothing else was served. I asked if they had some gluten free snack, they told me there were going to check, but they never got back to me with an answer. I was starving arriving in NY. Aircraft was too old and it didn't have USB charger. And the individuals screens were also too old and had really bad quality for watching movies! It seemed that I was in a flight from 20 years ago!"
Pros: "Everything was awesome! The food, the seat, the flight. My best cross-Atlantic flight ever!"
Cons: "No complaints whatsoever."
Cons: "The boarding started late (30 min before supposed departure), took much longer than expected because we needed to use the bus. Then we waited another hour on the tarmac. We were told it would be only a few minutes. Then we were told we would make up for the lost time, but that wasn't true and an additional half hour was lost on a holding pattern at LHR. We missed our connection. The instructions were unclear on what to do (contradiction between flight attendants and ground crew). By the time we picked up new boarding passes, we had already missed that flight as well and had to go to the customer service, which took another 45 min. Flight entertainment didn't work the first hour. There was a high pitched beeping sound during the whole flight (not the regular airplane noise)."
Cons: "Thank you"
Pros: "Crew was great!"
Cons: "Catering did not deliver hot sandwiches. Fix ground services."
Pros: "Crew were great, food good : better business class than international BA!"
Cons: "Too many passengers with over size carry on"
Cons: "Flight was 30 minutes late taking off."
Cons: "No internet on flight"
Pros: "Flight nice, crew pleasant."
Cons: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Cons: "Boarding at Charles de Gaule airport in Paris. Always a mess."
Cons: "I ordered a ginger ale onboard. When the stewardess took my order and went to swipe my card, he made a comment that sometimes they have difficulties with USA credit cards. He tried 3 different cards and then when nothing worded, he asked if I had pounds to pay with. I stated no, that I had Croatian crowns, Euros or US Dollars on me at that point in time. He then looked over at me and very rudely asked me why in the heck I ordered the drink to begin with. I was already embarrassed that he was having trouble with my cards so to yell at me in front of everyone so much to the point the lady in the next row heard hi and offered to buy my drink for me. I would like to point out that even he made the remark that the machine sometimes has difficulty taking US cards. How was I supposed to know that none of the three cards that I had on me wouldn't work. I never had any issues with either of those three cards after that incident. They worked just fine so it was clearly an issue with your machine not my cards. I feel it was very inappropriate for him to treat me that way (especially over a stupid soda). My luggage then didn't make it to Ibiza in time because it got stuck in London due to my short layover. If BA can't figure out how to get the luggage transferred within that short of a period, they should not offer flights that close to each other. Secondly, I left a really nice down pillow and bag on my flight from London to Ibiza and I checked the lost in found at the Ibiza airport and it was never turned in. I never recommend BA to anyone."
Pros: "Food was ok"
Cons: "Waits, long wait for baggage, surly crew."
Pros: "The speed of bouncing back from the computer system mishap"
Cons: "The lack of food. Little service on board. Nothing free. Check in process was chaos and people were rude."
Cons: "It never happened as I was rerouted through Dallas/Fort Worth"
Cons: "See above"
Pros: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Cons: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Cons: "Very cramped seats; terrible food; was put on Air Lingus instead of BA; missed our connection and Air Lingus was very difficult to work with"
Cons: "The flight time change (one hour later of etd) one week before has not been motivated. It has been only 2 / 1 day before. The change of policy of food onboard.....flight tiockets especially with ba are not cheap and onboard you have to pay for everything!!! only tap water is free....incredible!"
Pros: "Staff were professional and polite"
Cons: "The entertainment system was pretty old, screens weren't great and selection a bit thin...But other than that it was all good."
Pros: "excellent we got upgraded to premium economy so all was good"
Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Cons: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."
Pros: "They offered gate check of bags due to very full flight, had they not, boarding would have been a nightmare as minimal storage overhead and very little under seat."
Cons: "I'm was lucky to have an exit row seat, regular seats were so tight people had trouble getting out of them and could not bend over to pick up a dropped item. Soon there will be standing room only."
Pros: "Excellent staff"
Cons: "There is nothing to dislike about BA"
Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"
"Need more seat sanitizing wipes like United gives out when you enter the plane."
"Everything was ok , ."
Pros: "Friendly and prompt attendants."
Cons: "I couldn't ask for anything more from American than what was provided"
Pros: "Crew was very friendly. Connections great"
Cons: "Seats very uncomfortable."
Pros: "Yes... very well"
Cons: "puntuality Departure and arrive"
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Pros: "The crew onboard was fantastic. The food was pretty good as well"
Cons: "Seat are extremely uncomfortable they are too small"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "Boarding crew was rude an unaccomadating"
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Seat was ok because we paid more or has a “status”"
Cons: "Nothing has changed and nothing will-services is nothing to write home about, with yr little pack of pretzels-i am happy to get safely to my destination and that’s all that matters"
Cons: "No personal entertainment system. Has to use my phone."
Pros: "Everything was excellent"
Cons: "Free real food"
Cons: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Pros: "The crew was amazing, considering the late flight & full plane."
Cons: "Took forever to get the bags"
Cons: "Still on plane an hour after arrival waiting for a bus to take us to terminal."
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "The seats were very comfortable and the staff was friendly"
Cons: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "The seating arrangement and the friendly nature and helpful service of the attendants."
Cons: "Everything was great"
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "How nice the landing was. And how really sort it was"
Cons: "Poor service by air hostess in the flight. Didn’t give the right food. Ignored when I asked for orange juice."
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Cons: "No food"
Pros: "The staff"
Cons: "The snack selection and lack of entertainment"
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "New airbus at least"
Cons: "Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after."
Pros: "On time, good service."
Pros: "Smooth and very friendly service!"
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Cons: "Wait time to board was delayed 20 minutes."
Cons: "Almost did not make it on the dieses flight because totally crowded at security check point."
Cons: "7 hours late with only 3-4 updates the whole time."
Cons: "No Gogo entertainment"
Pros: "Good seats after being moved. Flight attendants were great."
Cons: "4.5 hours late leaving. Returning flight 1.5 late on return flight."
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"
Pros: "Good pilot...smooth landing."
Cons: "snacks and lack of in-flight entertainment."
Pros: "Flight much better organized, seat more comfortable"
Airlines flying from Des Moines to Finland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Des Moines to Finland
Masks required on board, masks provided on flights from Des Moines to Finland
Social distancing seating
Middle seats unavailable to book on flights from Des Moines to Finland
Testing for antibodies, testing for symptoms for flights from Des Moines to Finland
Waiving of change fees. Search flexible flights from Des Moines to Finland