The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight
Pros: "Crew was wonderful"
Cons: "This COVID to be over"
Pros: "Everything was amazing"
Cons: "Nothing really."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "Food & timeliness"
Cons: "Cramped seat and no window (14a)"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Cons: "Remain awesome!"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "The flight attendants were excellent, pleasant, and professional."
Cons: "The video system went down for a period of time."
Cons: "Worst airplane i have been on since 2007"
Pros: "The B757"
Cons: "The time to switch plane it was too short almost missed the plane"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Pros: "Amount of food!"
Cons: "Quality of food!"
Cons: "Better accommodation for handicap passengers."
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Pros: "All was good"
Cons: "All was good"
Cons: "Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not"
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "Open seat next to me. Free movies."
Cons: "Really narrow aisles. Even hard for the crew to get by. I can’t believe they use A330s for international flights."
Pros: "On time"
Cons: "Small aircraft"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "See above."
Cons: "Nothing. Really."
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Pros: "Super friendly flight crew."
Cons: "The child behind me kicking my seat"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Cons: "Flight boarding was an abomination as it was delayed 6 times. Then we had to board (by bus) to a location about 1-2 miles from the gate. Gate agents DID NOT keep the passengers updated. A simple announcement every 10-15 minutes would have made a big difference. Also video screens on several rows did not work, no entertainment for a 7 hr flight."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Pros: "That I was able to sit next to my husband"
Cons: "Everything else."
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "Staff were awesome. Give them a raise."
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Cons: "Repeat the message from above.."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "Met my cousins from Portland in SLC and killed layover time"
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Cons: "Didn't eat or use entertainment."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "Delta flight attendants were much more pleasant and friendly than any other airlines. They made my red-eye flight comfortable."
Cons: "Trying to board was a mess. It was disorganised and inefficient."
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "Captain was trying to uplift passengers spirits"
Cons: "Flight should have full service instead of snacks and the wasn't any entertainment on a flight for 4.5hrs to 5hr"
Pros: "Crew was amazing"
Cons: "The food needs a lot of work"
Pros: "yes seats were more comfortable and more leg room than the other airlines I have used"
Cons: "It was all pretty good and despite leaving a little late we got there on time"
Cons: "Baggage delayed on arrival"
Pros: "The crew were very friendly. Engaged in genuine conversation. The aircraft was newish and clean."
Cons: "Avoiding Atatürk Airport full stop."
Pros: "Nothing to like at all."
Cons: "There is no food even water at international flight!!! Terrible service."
Pros: "Comfort of the journey, take off and landing were expertly done, approach was just the right speed and contact was soft but firm. Crew were pleasant enough. One of them felt he always had to show his authority with a firm voice, not necessary but maybe that’s how he speaks. In general no problems"
Cons: "I’m quite disappointed to have to buy food on an airline of British airways stature. My only gripe with whole day."
Pros: "Fantastic crew and food reasonable for plane food. Air blowers didn't work. But all in all I had a comfortable flight. Don't like layout of Heathrow - everyone super nice but bus rides between terminals cost me 30-40 minutes having to go through security again. I understand the need but would be nice if flights came and left from same terminals where possible."
Cons: "The entertainment screen stopped working mid way through the 9+ hour flight. Plane was older. The head rests were weird - they weren't flexible so hard to hold in place."
Pros: "Service and welcome was great."
Cons: "Entertainment system was old and screen was not working the first 2 hours."
Pros: "Crew was excellent. Left on time and arrived early"
Cons: "Plane was very old and incredibly hot. Uncomfortable all around. Plane was gross and falling apart. Barely able to sleep due to heat. Turbulent the ENTIRE flight."
Cons: "Very bad smell, pass landing"
Pros: "Not much"
Cons: "Being delayed for 2.5 hours wasn’t pleasant. Once we finally boarded the crew members did apologise in person to all first class customers. I was sitting with my granddaughter right behind it. We felt like a second category customers.... nothing to add to it it shows it all"
Pros: "I remember time when BA was an example other airlines (professional crew, food on board, etc)... Seats are still better than so called cheap lines and more spacious aircraft. Baggage policy quite generous (however expensive)."
Cons: "Well, I believe that now British Airways reach a level of Ryanair... Prices haven't changed thou, still medium range. Customer service very low, no on-board food anymore (even in quite a long haul flights), ridiculous "priority" system, dated planes..."
Pros: "There was NO water in a 4+ hour flight unless you pay!!"
Cons: "Non of the three bottles I asked for on duty free were onboard It is apauling that food & drinks have to be bought in such a long flight including water!!!"
Pros: "Only direct flight from Nashville to Europe"
Cons: "Ground staff is clumsy, boarding is messy and unorganized. They need to go fly somewhere and see how a plane should be boarded. Seats are cramped, comfort level only so-so Not a bad flight but below average"
Pros: "Just boarding"
Cons: "I am sorry to say but everything on the flight tonight was poor - from the bad food to warm drink and no entertainment and also the personnel. They looked liked working for cheap hotel. Very poorly managed."
Pros: "Flight was on time"
Cons: "BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Pros: "The movies"
Cons: "I had a flight from Atlanta to London with a connection flight to fly to Istanbul. The first flight was fine and smooth but the second was just terrible. Upon buying and resorting to British Airwaya, it wasn't mentioned anywhere that the second flight plans do not offer complimentary soft drinks or snacks for the three hour flight after a 6 hour layover. Assuming my flight was going to feed, I didn't eat a whole lot at the airport so I didn't have to spend too much money. I declined the cart the first go around and didn't seem any too interested or sure what some of the options were. I lasted as long as I could and gave in and pulled out my credit card (not accepting cash is another disappointment because my Turkish bank account was charged by pounds) but there was nothing but one choice left and it didn't sit well in my stomach."
Pros: "almost nothing"
Cons: "waiting long time for check no meal on board"
Cons: "Crew took bags before we boarded. We had a 2-hour connection and they would not let us CARRY ON our CARRY ON baggage. This made it extremely difficult to make our flight on time. Also, the guy was terribly rude about it"
Cons: "I was offended to have to pay for a coke. 2lbs. PLease. Then I was told loudly my credit card was denied. Amazing. An hour later that same card was approved to arrange professional driver to take my family to our hotel. THat same attendant offended yet another passenger who mistakenly put her carryon in a cubby where the medical kit is stored. THe passenger created "a dangerous situation". Please"
Pros: "The efficiency of the boardign"
Cons: "The fact I could not even get a glass of water without a credit card."
Cons: "I didn't get to go. The Turks said I couldn't even change planes in Istanbul without a visa -- and they weren't issuing any."
Pros: "I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect"
Cons: "the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic"
Pros: "see above"
Cons: "see above"
Pros: "On time, lunch"
Cons: "No entertainment but it was only a two hour flight"
Pros: "I was able to sleep without being disturbed."
Cons: "My flight was delayed 4 1/2 hours"
Pros: "The only good thing was that the flight departed on time. On arrival we had to go into a holding pattern, then once on the ground, there was a glitch and we were held on the place for about 30 minutes. We did make our next flight, however, but some people missed theirs."
Cons: "No food was offered -- except to buy -- even though it was breakfast-time. This was a very disappointing flight!"
Pros: "Seat comfort was not terrible. Staff were good."
Cons: "Tiny video display. Lousy pasta. Poor selection of films."
Pros: "Flight was not crowded"
Cons: "Having to pay for even the basics - coffee and water."
Pros: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Cons: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Pros: "flight was relatively empty, and did not delay too much."
Cons: "No entertainment whatsoever. Meal is only a muffin or a cake of some sort. Waited way too long to disembark the plane."
Pros: "There was something to like?"
Cons: "This was a four hour international flight from London to Istanbul. There was no in-flight entertainment system of any kind, not even audio, and there was no free food or drinks. Not even a bag of peanuts or a soda. Everything had to be paid for. And if you did wanted to purchase something, it took forever since passengers had to whip out a credit card. Cash not allowed. I have never been on an international flight that made you pay for food and drinks. When I inquired why, the reason given was that this was a "short-haul international flight". Oh, I see. British Airways is now a discount airline."
Pros: "On time arrival"
Cons: "Service, crew, departure delay, dated vehicle"
Pros: "Flight crew is the most helpful and genuine I've experienced of all carriers. I've had bad experiences with Lufthansa, United, American, and Delta. Everything we asked of BA was taken care of quickly and they truly seemed to care more. They are especially attentive to children. The A320 storage space overhead is huge and seemed to have room to spare with a fully booked flight."
Cons: "Seats are so uncomfortable for people 6 foot tall and above. Why can't they make a seat that adjusts for taller people."
Cons: "No good provisions for infants"
Pros: "The flight was half full"
Cons: "The plane was half comfortable. We were charged for everything. Water, etc."
Cons: "My bike was checked luggage and was late coming from London. It made me miss my alitali flight and had to spend the night in room."
Pros: "Nothing really. Except the general BA at T5 which is fine"
Cons: "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."
Cons: "Why do I have to pay for food in an international flight? Ridiculous."
Pros: "Just generally BA. Used to be the prime airline to travel with"
Cons: "No entertainment on the flight. No complimentary food or drink for 4 hrs flight and charging the customers a lot of money. not really worth the money."
Pros: "Great crew"
Pros: "I liked the service, the affordable flight and the food"
Cons: "The booking said Finnair, but it was with American airlines going to England and then with British airways going home to Chicago. It wasn't clear where to check in, or which website to go to. please be more clear regarding which airlines to check in and which airline we will be using."
Cons: "Crew was pretty unfriendly! There was no food served and no in-flight entertainment although the flight was 4 hours! Worst airline I have been so far! They need to learn alot from other airlines such as American Airways or Turkish Airlines!"
Pros: "Entertainment: American Airlines had a great selection of movies."
Cons: "American did not check my luggage to my final destination, even though they should have. Spoke with an American Airline luggage rep at Heathrow; he was rude and condescending - "You go get your luggage from Terminal 3 and bring it to Terminal 5. If you don't, your luggage is not going to with you!" Thankfully a more reasonable British Airways agent at T3 took care of this."
Cons: "I have to request several times for a glass of water. My seat was broken and didn't care about anyone extra needs."
Lack of information re baggage delays on arrival. I know the airline cannot control the weather but it was chaos in the arrivals area. I waited for 3+ hours with limited information only to be told our bags were still on the plane and to come back in the morning. Seriously? It’s an hours drive each way if I’m lucky, not to mention I have to work tomorrow. Not happy.
Pros: "Friendly and prompt attendants."
Cons: "I couldn't ask for anything more from American than what was provided"
Pros: "Crew was very friendly. Connections great"
Cons: "Seats very uncomfortable."
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Pros: "Entertainment was good for the length of the flight."
Cons: "Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane."
Pros: "It was fine the next leg of the trip was cancelled"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "The crew and the movies. It was an overall comfortable flight."
Cons: "I was coerced into buying an extremely expensive ticket to get back to my home country from Paris. It was unconscionable."
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Nothing. I missed a family members funeral and no one at the airline cares. I ended up staying home because the flight was delayed 8 hours."
Cons: "Customer service didn't even try to find connecting flights and informed us that there were no other flights going to Phoenix. Which was a lie. I will never book with American again."
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Pros: "Everything was excellent"
Pros: "Crew was amazing. FA's were great."
Cons: "On time performance."
Pros: "The crew was amazing, considering the late flight & full plane."
Cons: "Took forever to get the bags"
Pros: "The entertainment"
Cons: "The passengers won’t stop talking in middle sleep, especially the teens."
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "There was no wifi or entertainment via the app."
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Cons: "It is clearly the policy or American Airlines to discriminate against passengers based on their class of flight"
Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Pros: "Short flight"
Cons: "It was so ht on the aircraft, Almost no aircirculation"
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "American Airlines is always my first choice for flying. Gate crew was February friendly & efficient."
Cons: "This particular plane was not worth the up charge for seats. The head phone jacks did not work in our entire row & nobody cared, so we were not able to watch the monitor or any entertainment. Seats that didn’t have to pay extra we’re working. They skipped our row when offering drinks & snacks, when my seat mate asked for some of the biscotti the attendant questioned her asking if she was sure she hadn’t already already had one. Final small thing was the latch on the try table was not working correctly. In a nut shell, not worth the extra money that was paid."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Cons: "See above - I never went from Dallas to London."
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
Pros: "Roomy, Helpful crew. Good food. I liked the yogurt/ granola / dry fruits for breakfast (something I can eat at 2:00am) . Landed early. Great flight all around"
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "Food and a/c"
Cons: "Two hours delay."
Pros: "Even though we were group 6 both ways, boarding was smooth and fast! We arrived early and was able to check our overpacked carry-on. Luggage was unloaded within minutes of our getting to the baggage claim. We were even able to move up to the middle of the plane coming back home!"
Cons: "Nothing comes to mind!"
Pros: "Individual entertainment. Wowww!"
Cons: "Seat was a bit tiny. Free food snacks were not quite good."
Pros: "Friendly and accommodating attendants"
Cons: "I'm 6'3" and the seats were extremely uncomfortable for a 10 hour flight. No vegan options"
Pros: "Our 'lullaby flight' was not completely full, so that made things nice, but what really made our day after being tired from traveling and finally getting on this flight was the steward. I don't know his name, but he's most likely one of American Airline's most senior stewards. His grey hair did not stop him from being one of the most positive and funny people to lighten up a flight. Thank you!"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"
Cons: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Cons: "The crew was rude and were just sassy."
Cons: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Pros: "Flight attendants were very pleasant smooth flight take off and landing."
Cons: "When the caption came over the speaker it was very loud it started me every time should be toned down."
Pros: "The crew was friendly, energetic, educational and very helpful"
Cons: "Des moines airplanes seem to be the left overs. Old and outdated."
Cons: "You take my money for nothing yu stolen my money why why you kayak my husband doesn't travel from Desmoines he is not in system why ????? bring my money back to my account aa"
Cons: "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
Pros: "Excelente atención, salida y llegada a tiempo y buenas opciones de comidas y servicios"
Cons: "Todo estuvo bien"
Cons: "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
Pros: "Delays were clearly communicated with ample time to make changes if necessary"
Cons: "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
Pros: "Everything was great in the plane - service, pleasant stewards, food was tasty."
Cons: "The gate was changed at the airport after my boarding pass was issued. I would never have known except that another passenger was looking for colleagues to let them know. And the flight number was also changed, and different than my printed boarding pass."
Pros: "Easy connections, very timely and everything worked out great."
Cons: "Plane was full"
Cons: "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."
Pros: "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
Cons: "The United crew really needs an attitude check. How can someone be angry at 6 am?"
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Cons: "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
Cons: "Sitting on tha runway in LA for one hour"
Pros: "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
Pros: "Decent room on the flight. No food or drink."
Cons: "Internet service did not work as advertised."
Pros: "Friendly service,. On time"
Pros: "Everybody was so friendly"
Pros: "No delays"
Cons: "Everyone was super nice and gelpful"
Pros: "Quick and easy. Nice crew."
Pros: "I was treated wonderfully and had an amazing times."
Cons: "Everything was great."
Cons: "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
Cons: "Tight seats, full flights"
Pros: "The crew worked quickly to get me another flight when I was not gonna make my connection flight."
Cons: "The plane malfunctioned and their time management of telling us when it was gonna be fixed was poor."
Cons: "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
Cons: "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."
Cons: "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
Pros: "Took United Airlines to Phoenix for a family wedding. Flight went well. Slight delay, but pilot made up the time. On return trip, arrived 30 minutes ahead of schedule. Staff on all flights were friendly and accommodating. Snacks were the usual, nothing to write home about. Entertainment access was provided through your device. Would recommend United."
Pros: "At least I made it"
Cons: "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
Cons: "Lack of updates"
Pros: "Everything's on time"
Pros: "Poor food selection, did not have sandwiches offered"
Cons: "Jolting, too fast landing"
Pros: "The flight itself was uneventful and went as expected."
Cons: "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."
Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"
Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Cons: "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
Pros: "They whole computer system went down all morning"
Cons: "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
Cons: "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
Pros: "Everything was great, no waits, and right on time!"
Pros: "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
Cons: "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
Cons: "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."
Pros: "Everything was great and the trip was on time perfect"
Pros: "Boarding was pretty quick and staff was friendly. I was in an emergency row so I had a little extra leg room in my middle seat. Also had wifi on this flight."
Cons: "Snacks need to be updated. I prefer the good old fashion pretzels, so maybe providing an option would be better."
Cons: "I have flown with United several times and will be avoiding this airline in the future. After notification that our flight had been delayed by 3 hours, the customer service was awful. The United representatives at the gate told us they could not rebook us nor would they be able to assist us with locating a different connecting flight. We then contacted customer service by phone and were directed to connecting flights. However the connecting flights were at an airport two hours away. After being informed that we would not be able to fly out the next day from the Des Moines airport, we. Had no other choice but to rent a car to drive to the Omaha airport. We had to rent a car because they would not accommodate us by changing our return flights to match where we flying out of. This whole experience has been awful for a trip that has been booked for more than 6 months. I plan to continue to inform the public of this horrendous experience."