Pros: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
Cons: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Pros: "Didn’t seem perfectly organized at all times. But they did a good job regardless."
Pros: "crew were friendly and professional, food was not too bad for aeroplane food."
Cons: "In-flight entertainment"
Cons: "They could improve on the entertainment and service."
Pros: "plane was new and captain was professional"
Cons: "plane was badly late and the boarding process was poorly coordinated"
Pros: "This plane is in much better shape than the last one."
Cons: "Flight delays seem to be a common thing with VN airlines"
Cons: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Cons: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Cons: "No beer or wine served on this international flight."
Pros: "Nuce crew and gentleness"
Cons: "Entertainment but we know it’s a plane restriction"
Cons: "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
Pros: "Comfortable seats. Everything was on time. Friendly crew."
Cons: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Pros: "The crew were great."
Cons: "Not much entertainment available."
Cons: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Pros: "Business Class flight was a smooth ride from Vietnam to Thailand."
Cons: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Pros: "Check in was efficient"
Pros: "On time Very polite staff"
Pros: "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
Cons: "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
Pros: "Flight was generally ok."
Cons: "No power or USB ports."
Pros: "on time. no hassles."
Cons: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Pros: "Easy check in and boarding, friendly staff"
Cons: "No TVs in each seat"
Cons: "Old plane. Mediocre food"
Pros: "In-flight meals for the Asian routes were nice."
Cons: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Pros: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
Cons: "We could not check in on line . Why? This reason made us have to waited in the long line"
Cons: "The Vietnam airline has little consumer orientation"
Pros: "Great service"
Cons: "plane a little old"
Pros: "On time, lunch served, no problems."
Cons: "No entertainment, but a very short flight, one hour, who cares?"
Cons: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Pros: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Cons: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Cons: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Pros: "Nice planes, friendly staff. No entertainment or food during the flight though."
Cons: "No entertainment or food. They only offered free water."
Cons: "One hour flight was almost 5 hours long."
Cons: "The lack of support to help us to rearrange flight. No explanation"
Pros: "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
Cons: "For a regional carrier. There is nothing to criticize"
Cons: "I hate the boarding buses, but this one was really rough. Stand around. Wait. Stand on the bus. This took an hour."
Cons: "Long flight delay. Have to flight on time"
Cons: "Seats are too tight"
Pros: "Good food on the 7:10 flight and everything was fine."