Cleanliness os Seats and surrounding areas. On time Departure and Arrival. No1 Budget Airline in India
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Pros: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Cons: "An understanding and accommodation based on medical reasoning."
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Pros: "Cleanliness, and punctuality."
Cons: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Pros: "Punctuality and professional service."
Cons: "All good."
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Amazing crew"
Cons: "Offers"
Pros: "Comfortable"
Cons: "Check in swiftness"
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Cons: "Waited close to an hour for collecting baggage at the terminal"
Cons: "Could have been on time"
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "Nothing"
Cons: "Checkin staff was very rude and had pathetic attitude"
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Very good cabin crew"
Cons: "Flight delayed and no info"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Pros: "On time"
Cons: "Courteous and efficient staff."
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Cons: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "Heat"
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Flight was on time."
Cons: "Nothing"
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "Nothing"
Cons: "Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew."
Pros: "On time"
Cons: "Food choice"
Pros: "Food served!"
Cons: "No leaky fluid from bin top."
Pros: "The crew was very nice, but I did not require a lot of attention."
Pros: "Well organised and systematic"
Cons: "Food"
Cons: "We missed the connecting flight because of late departure in Chicago In india we are kind of staying the airport for our Chennai connecting flight We are here to attend my nephew’s wedding but we will miss part of the event due to this"
Pros: "Captains message totally unaudiable"
Cons: "Some entertainment and refreshments"
Cons: "Your (Kayak's) booking service sucks."
Cons: "The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day."
Pros: "On time on both ends, good tea; very calm"
Pros: "It's very good above all"
Cons: "Entertainment not their"
Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."
Pros: "Nothing"
Cons: "Very bad handling of passengers the way of handling the situation as a stewardess or air hostess was bad a very bad reputation for the great Air India first time such experience"
Pros: "Air India is the best. Highly recommend it"
Pros: "Service, food, comfort"
Cons: "TV wasn't working in my seat and hence no entertainment"
Pros: "The leg room was comfortable enough"
Cons: "The breakfast served was disappointing & also the TV was not functional in the flight AI 347 from Singapore to chennai today"
Pros: "Nothing I lijed"
Cons: "Bad food, unfriendly personnel untimely departure and non communication"
Pros: "Timing was convenient."
Pros: "Smooth experience at terminals and in flight..."
Pros: "Non stop flight"
Cons: "Most of the passengers were seated separately from their families and kids. Very haphazard seat assignment. passengers were requesting each other so that they could sit with their young kids."
Pros: "Very welcoming check in staff. Departure on time, efficient, pleasant and helpful crew. Comfortable seating, food reasonable and up to date entertainment. Toilets clean & fresh. Arrived on time and collected bags without any problems. Value for money. Would definitely choose Air India again. Arrived in Chennai happy and relaxed. Thank you."
Cons: "Nothing"
Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"
Pros: "put more sevices from Kerala Airport"
Cons: "The airport have no few facilities. Do not come too in advance."
Pros: "Staff fine"
Cons: "Very bumpy conditions"
Cons: "Horrible experience... entertainment system on my entire side was on working.... multiple obstructions under my feet impacting my legroom. Dirty and unfunctional bathrooms."
Pros: "Satisfactory in every respect."
Cons: "Nothing that I can think of."
Pros: "The Dreamliner gave me comfort and I could relax during the flight. Seats gave adequate space, while legroom was ample. Food towards Chennai (breakfast) was stodgy - especially the omelet. Food towards Singapore was great. I had the vegetarian rice set which was hot and just enough for me. I watched 4 movies in total; the Tamil ones had subtitles. All were good. Check-in and boarding was smooth."
Cons: "One of the stewardesses on the SG-MAA flight was loud and bossy, ordering passengers to close the stow compartments doors. No need to shout. And besides, on most flight I see the crew doing it. Please be professional."
Pros: "Seat was comfortable, crew was ok"
Cons: "Food was not so great. The lounge had "packet coffee""
Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."
Cons: "I did not like the fact that Kayak sold me a business class ticket when there was only economy on the flight. That is fraud. No other word for that. Please explain dear Kayak"
Pros: "Notiing"
Cons: "No wheelchair assistance."
Pros: "All"
Cons: "Everything"
Pros: "All good, nice breakfast, quiet & convenient. Current timing."
Pros: "Nothing"
Cons: "Capt. and Crew are the best. Everything else is bad."
Pros: "Staff is great and far better than Emirates"
Cons: "Food is horrible especially their vegetarian meals and vegetarian sandwich."
Pros: "Spacious seating."
Cons: "Entertainment"
Pros: "- The crew was pretty good. Helpful overall"
Cons: "- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean"
Cons: "The seats were too old"
Pros: "Service with a smile. I always fly this much-maligned airline because of the great service and on-board staff."
Cons: "Old equipment. I fly Air India business class, about four times a year Chicago-Hyderabad. The power outlets frequently dont work. THey don't hold US-style pugs very well, and the USB sockets don't work half the time. The seat controls don't work properly half the time"
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Pros: "The size of the plane was big."
Cons: "They combined 2 flights and boarded people going to Bangalore and did not say anything about it. The pilot acted like the plan all along was to go to Bangalore instead of Chennai. It took us 5 1/2 hours instead of 2, and many people missed their connections. We were 3 hours late to Chennai. None of the flight attendance knew what was going on either. Terrible customer service."
Cons: "My seats that I selected was changed to something at the very end of the plane for both the trips. Disappointed about this service"
Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."
Cons: "Not helpful at all"
Cons: "The problem with the flight was not shared properly with the passengers."
Pros: "Food is always the best but everything else is a big question mark."
Pros: "Because our flight from Thiruvananthapuram to Bangalore was late, we were worried we would not make our connecting flight. But India Airlines representatives in Bangalore met a group of five of us through the process of getting the next available flight; our baggage was brought along; we were treated very well. Thank you very much."