Pros: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Cons: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Cons: "The aircraft was very cold and chilly."
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Cons: "flight on time. flight was delayed and gate changed"
Cons: "The seat covers looked worn and dirty. Needs an upgrade."
Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pros: "Singapore airlines never disappoints"
Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Pros: "Overall good"
Cons: "Boarding needs better management."
Pros: "Excellent service, made a very long flight very pleasant and enjoyable."
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Singapore airline is amazing, great service and quality entertainment."
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Cons: "Cabin temperature too cool"
Pros: "crew very helpful with seating service on board also good"
Cons: "head phones for entertainment very uncomfortable Food not to my taste"
Pros: "Services, the Care and the Concern!"
Cons: "Cabin temperature was really hot."
Cons: "Poor service."
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "More leg room than other airlines, superb service and excellent food!"
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Cons: "one of the oldest planes i ever used"
Pros: "Great service always"
Pros: "everything is perfect"
Cons: "the food on Silk Air can be better"
Pros: "Main Entree hot"
Cons: "Cold bread; dessert similar sweetened gak"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "The wonderfully kind and friendly air hosts and hostesses"
Pros: "Second bag was four foot bronze statue, no problem or extra cost"
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Food was excellent, timely departure and arrival"
Cons: "Crew was not as friendly as I'm used to."
Cons: "the gates the time intervals and the connections..."
Pros: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Pros: "Service, food and staff were great."
Cons: "Aircraft was dated and in desperate need of a refurb"
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
Cons: "We didn’t receive hedphones"
Pros: "The snacks were nice and the crew was nice"
Cons: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
Cons: "Everything was excellent - your system did not register when I clicked excellent for each category"
Pros: "Size of seats and space in business"
Cons: "Food, service and limiting screaming children in business."
Cons: "Allow passengers to select their seats when paying for a ticket."
Pros: "Crew does an amazing job!"
Cons: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Pros: "The crew were very accomodating and hospitable."
Cons: "The food"
Pros: "Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive."
Pros: "Food was amazing"
Cons: "The WIFI"
Pros: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
Cons: "Nothing. everything was perfect."
Cons: "Everything was outstanding"
Pros: "The crew was super nice and informative."
Cons: "The food was just ok, but not really expecting a 5 star cuisine."
Pros: "Food & entertainment are okay like the usual."
Cons: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Pros: "Easy flight, quite nice for such a short trip."
Cons: "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
Pros: "787 Dreamliner"
Cons: "Boarding organization could be better."
Pros: "Short flight but full service with flat bed business class, was not expecting that!"
Pros: "On time and accommodating of the needs and requests."
Cons: "They forgot to give me my food."
Cons: "Bus gate on arrival"
Pros: "Service, client treatment, food"
Pros: "Excellent service everything was perfect. Want to fly again on thai."
Pros: "Nice plan, nice crew, left on time"
Cons: "Please offer a vegetarian option for the snack"
Pros: "On time and service"
Cons: "Quite a bit odd for food from dhaka"
Pros: "Service and entertainment"
Cons: "Not so satisfied with food"
Pros: "The staff were great but couldn't rectify the entertainment."
Cons: "No entertainment as the movie wouldn't play or watch anything else."
Pros: "Attentive service, great food, smooth flight"
Cons: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Pros: "Ground Staff"
Cons: "Food Service. So so inflight crew service"
Pros: "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"
Pros: "Good boarding procedure except flight was late. Good crew, comfortable aircraft."
Cons: "Bangkok Airport is hot and unpleasant. Flight left about 20 mins late."
Pros: "quick flight"
Pros: "It was drizzling, as is often the case in the monsoon season. There were so many clouds and I didn't expect Himalaya mountains. However, I was surprised to find majestic Mt. Everest! It was a great farewell gift from Nepal! After being impressed with Himalaya, I could enjoy movies during the flight."
Cons: "The seat pocket was broken."
Pros: "On this return flight, we had much space than several days ago. Thus, I enjoyed working all night during this midnight flight."
Cons: "The food was OK, but there should be some snack for awaken passengers."
Pros: "Reasonably peaceful"
Pros: "Plane arrived on time and service was good!"
Pros: "The included extras and polite staff."
Cons: "When the passenger in the seat in front of me reclined her seat it was almost impossible to keep watching the movie which while sar, shows as mainly a black screen and even changing the angle didn't assist"
Pros: "Seat was nice but it was a different plane than usual."
Cons: "Food was bad."
Cons: "old 747, seats not very comfortable"
Pros: "I love the food especial Thai food. The air craft crew are very helpful."
Cons: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Pros: "Al ways friendly and helpful"
Cons: "Unfortunately, the flight has Chinese tour groups. They are noisy and no manner. BTW, cabin crew handle them very well."
Pros: "Very friendly and professional service!"
Cons: "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"
Pros: "Food and boarding experience"
Pros: "Long flight and sitting vs comfort is always an issue. Put some gel in those seats"
Pros: "All in this airplane, company and staff was great. 10pts flight."
Pros: "Friendly service, spacious seats, smooth Flying and landing"
Cons: "Online check in was bit of a hassle to find on the website"
Pros: "Faultless in every way...."
Cons: "Parents that cannot (prefer not to) keep their children under control!!! Expecting the lovely Thai staff to do it for them..."
Pros: "Seating legroom Food Drinks Service Attention to detail Entertainment choices On time Check in to boarding perfect Disembarking to baggage collection faultless..."
Cons: "Having our holiday end!!"
Pros: "The plane was not clean; carpets were torn; toilet seat hinge was broken; the veneer surfaces around the dinner tray storage compartment were coming loose; temperature was too hot (78 degrees according to my thermometer): I saw three passengers ask for lower temperature but crew could do nothing; food was poor quality; entertainment system kept failing; business class seats were very outdated; attendants were sloppy in trying to place dinner linens and dinner trays at the same time; crew did not offer drink refills until after everyone had fished their meal which passengers ate without any beverages. The was the worst business class experience in my twenty-five years of flying business and first class."
Cons: "See comments at left"
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Pros: "The crew and the selection of movies"
Cons: "The food"
Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"
Pros: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Cons: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."
Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."
Pros: "They loose my luggage"
Cons: "They loose my luggage"
Pros: "They lose my luggage"
Cons: "They loose my luggage"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Pros: "Boarding and landing"
Cons: "Food should be made With less spice more blend."
Pros: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Cons: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Cons: "The airplane is old!"
Pros: "Friendly service."
Cons: "Boarding process could improve"
Pros: "Crew was very nice"
Cons: "Food was with a lot of chilli and very spicy"
Cons: "excpt food anything not good and baggage checker give trouble alot"
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Cons: "Felt like a second class train travel."
Pros: "Great service by crew members Had good number of meals and beverages"
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Pros: "Good veggie food, courteous and attentive staff and, quick transit"
Cons: "Inflight entertainment could be improved - most categories fo TV shows had only 2 or 3 episodes"
Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"
Pros: "Friendly crew Good in flight entertainment"
Cons: "I reserved a single seat separated by a structure of some kind in the middle aisle but instead got a seat in a middle aisle with 3 seats total in that row without any seperation"
Pros: "Awsome service and on time flights"
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort."
Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Pros: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Cons: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Pros: "Business class makes all the difference. Service excellent."
Cons: "Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo."
Pros: "1st time on Srilankan, it was good. Would fly again"
Pros: "So good"
Cons: "Everything ran smoothly"
Pros: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Cons: "Food of course"
Pros: "The staff were nice."
Cons: "Everything except the staff"
Pros: "Just about everything"
Cons: "The food"
Pros: "Everything is perfect. .. excellent food"
Pros: "Being a QR Gold member and one world airline I opt UL for few travels by which i can get additional miles and travel in business with less money compared to QR. The service is good and the flights are always in time and well clean. There ia flat seats between Doha to Colombo and from there to Kerala is normal flight but its fine. Business class lounge in Colombo is good with free feet and head massage. When there is a five hour plus transit, free hotel is provided by UL. Overall i like their flights and service and food."
Cons: "Nothing as such"
Cons: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"
Pros: "Nice flight, attentive crew."
Cons: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Pros: "Wonderful services"
Pros: "Very good crew"
Cons: "Food needs improvement"
Pros: "Good crew"
Cons: "Old plane"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Pros: "left on time, landed on time, no hassles"
Cons: "early departure meant VERY early trip to airport."
Pros: "Friendly and efficient"
Cons: "Bus boarding"
Pros: "easy check in, left on time, arrived on time, bags on time, no problems"
Cons: "tough time - 9:50 p.m. departure, near midnight arrival after turning the time back 90 minutes,"
Pros: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Cons: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Cons: "Better food choices for Business Class passengers"
Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"
Cons: "From Baiyun (CAN) to SFO, the lunch - rice and stir-fry beef.The beef is the lousy part, which you cannot chew off. The airline staff probably never ate these meals. They do not know. Just check the leftover from the box and you will see - no one finishes the beef dish. It’s the worst in-flight meal"
Pros: "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
Cons: "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."
Pros: "Crews were very good"
Cons: "Foods could be better"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Pros: "short (3 hours) flight. food is okay as airplane food. seats are pretty big."
Cons: "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound."
Pros: "On time"
Cons: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
Pros: "Planes are newer and clean. Seats are okay. The IFE system is great!"
Cons: "The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving."
Pros: "Excellent caring crew."
Cons: "Limited entertainment selection"
Pros: "We enjoyed our flight on China Southern. The aircraft, the service, the staff, the food: everything was great. The flight was delayed out of Phuket, causing us to miss our connecting flight to SFO in Guongzhou, but China Southern provided us with a seamless alternate and our ultimate arrival at ATL was barely delayed."
Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything!"
Pros: "Comfortable seats, just enough of legroom"
Cons: "Flight was delayed."
Pros: "Should provide strong internet connection on board. Food should be world standard and option for HALAL food."
Cons: "No wifi and HALAL food."
Cons: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Pros: "It wasn’t a difficult flight"
Cons: "Wish there would’ve been inflight entertainment"
Pros: "Flight left on time, seats with plenty of room, friendly on flight staff"
Cons: "In-seat entertainment screen kept freezing up and had to be restarted several times"
Pros: "The plane was awesome. It was very spacious and very smooth ride."
Cons: "There system wasnt like this before. We had to take the transit visa for 1 day and it was way too much work. You have to stand in the que for two different lines and for almost more than a hour. We visited there earlier and it wasnt like this."
Pros: "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
Pros: "On time departures and arrival"
Cons: "The food not enough to eat"
Pros: "Long but very pleasant flight"
Pros: "Cabin crew is helpful, & I noted they are especially attentive to their elderly passengers & those needing assistance."
Cons: "The food is absolutely disgusting. And this from a national airline of a country renowned for one of the world's finest cuisines. It's an awfully long flight & little to eat. Even the packaged peanuts were poor. Also, deplaning at Guangdong requires use of portable stairs & bus to terminal - they don't use the jetways! This is a pain in the butt - and knees for those with any mobility issues."
Pros: "Great customer service and aimed to please!"
Cons: "The food... however the crew tried to please with what they had available."
Pros: "Almost everything."
Cons: "It was delayed twice."
Pros: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
Pros: "Staff and seats in business class"
Cons: "No gate at start and delay to gate at end. I think the airline contracts the cheapest gate slot possible at jfk"
Pros: "The flight was great! I was referring to the international flight being very poor service The economy seats were short legged"
Cons: "Bangkok to Fuzhou was a lack of communication no one helped with the transfer from Guangzhou to Fuzhou at all No one spoke English nor guided us"
Cons: "bad China eastern company on return trip from Shanghai"
Pros: "Once I was on the plane, it was wonderful. A very long flight went by very quickly and comfortably."
Cons: "Getting information or confirmation of my flight ahead of time was impossible. The web site wants a string of three identifiers delimited by some single character in some order. I know I saw two different orders for those three and believe I saw a third. I never got in."
Cons: "can't use my iPhone even in airplane mode. That makes a big difference for a long flight. A stupid policy to be sure"
Pros: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Cons: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Cons: "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
Pros: "The cabin crew were quick to answer all of my requests. Blanket, coffee, coke, water."
Cons: "We had a bulkhead behind us and our seats didn't seem to have the full angle for recline."
Pros: "It was great having a crew, food, comfortable enough seat for a long flight."
Cons: "Windows were a bit gross."
Pros: "Economy seats were roomy with sufficient movies, music and games to satisfy even long flights. Requested kosher meals, which were provide for all but one meal. The exception was satisfied by a tasty vegetarian meal. CSA has the widest selection of vegetarian / vegan choices of any airline that I have seen. All areas were clean, neat and cared for. Flight attendants were attentive and effective. An Engkish language newspaper was available."
Cons: "n / a"
Pros: "more room for leg compared with some of other airline"
Cons: "Food. Please provide better food for vegetarians"
Pros: "My flight was delay for 4 hours. For no reason.. everybody was upset And unhappy waiting for the flight. I had a buisness meeting as early as 8:00 the next day which I had to move. That delay as no reall good reason. And the rest of the flight I was to engry."
Cons: "This is the worst airline ever!!! The flight attendants are nothing but rude and poorly train on customers service. Gave everyone else (Chinese) snacks and blankets and skip me. Chinese are fake and rude."
Pros: "All of the flight crew spoke enough English to be helpful and kind. All seats come with pillow and blanket. Good and plenty food for an internal flight."
Pros: "Crew was fine. Not as good as my flight to Jakarta though."
Cons: "The meal was terrible. The rice was hard as a rock and the beef was so tough you could hardly chew it."
Pros: "Nothing there to like"
Cons: "Didn't like anything"
Cons: "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
Pros: "Crew ware kindness with smile"
Cons: "There was like market at gate Therefore no priority boarding"
Pros: "If I had a choice I would never ever take this Airlines"
Cons: "No runner service while arrival and departure from and to the flight. Always end up at the crowded bus. Food is totally worse, No beverage they end up showing you empty bottle when asked for wine or beer."
Pros: "Relatively comfortable for a 14 hour flight; even got some sleep."
Cons: "Slight delay at LAX, but this is probably the fault of LAX flight control."
Cons: "China Southern cancelled my original flight and made me wait two hours two re-book. It was utter chaos and no one said sorry, gave me the reason and they were very rude at the counter. They acted as if it was my fault (and everyone else who waited) and simply had terrible service. I do not know if I would ever use them again."
Cons: "The crew didn't smill anymore and serrvuce was bad. Toilet was very dirty"
Pros: "The price of flight was a good deal."
Pros: "The seat was comfortable."
Cons: "The service on board could have been better."
Pros: "great service in business class"
Cons: "food selection could have been more westernized!"
Pros: "This was my first time flying with China Eastern and I was very impressed. The plane was clean and comfortable. The crew was nice and it was overall a great experience. I would fly them again and recommend them to others."
Cons: "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
Pros: "Very comfortable seat. Excellent service. clean toilet."
Pros: "Flight was quick"
Cons: "Chairs were small and uncomfortable."
Pros: "On board crew were amazing"
Cons: "Check in crew were rude and awful"
Pros: "Straightforward, get-what-you-pay-for experience. Fairly standard seats, personal entertainment options on the trans-pacific flight, but not within asia. Food served on all flights. Check-in at the airport was also straightforward."
Cons: "Would not recommend connecting in Nanjing, as the airport handles international transfers a bit oddly. Expect to wait in a group in a handful of different lines, while being herded quite closely by a customs agent from point to point, passports collected when you get off the plane."
Pros: "Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation..."
Cons: "Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster"
Cons: "Food was not good. Everything else was just okay."
Pros: "Seats comfortable on an older A321, but they are the bucket style seats so you’re naturally a little more reclined. Good crew, very friendly."
Cons: "Remote gate on this flight meant boarding was a little chaotic"
Pros: "Nice new airframe, for what that's worth. Staff are attentive, friendly."
Cons: "Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent."
Pros: "The flight was on time both ends. The crew and service was good. The seats were comfortable. The food was good."
Cons: "Who the heck decided to put shoulder strap seat belts into the planes???? Major fail. These are highly uncomfortable and a stupid addition. I can’t imagine you have the data to support this addition being meaningful. Fail! Fail! Fail!!!!!"
Pros: "Not in special."
Cons: "Lost my baggage."
Cons: "Towards the end of the flight attendants started yanking plugs from the monitor while watching the movie. A bit aggressive and not needed."
Cons: "A liter bottle of olive oil packed well with"
Pros: "Very helpful and courteous air crew"
Cons: "Everything was good and for a short flight Like this the crew made it very comfortable"
Pros: "They ran out of the two dinner options and we were only given one choice. Lunch and dinner eneee up being exactly the same. My bags got held in Shanghai for TWO days. Absolutely nothing was in them but for some reason they thought there was."
Cons: "See above"
Pros: "Courteous attendants."
Pros: "Nice crew"
Cons: "Old plane , a bit beat up"
Pros: "The free slippers!"
Pros: "The staff were always helpful and the flight was flawless."
Cons: "Rude flight attendants. Luggage didn't transport to next flight."
Pros: "Wonderful cabin staff reseated me after snafu with losing my original seat reservations; extremely friendly and accommodating"
Cons: "Somewhere in the handoff from Kayak to JustFly to China Eastern my seat reservations got lost (IT staff, please notice). However, as I said on the positive side, the China Eastern cabin crew responded very well and resolved the situation."
Cons: "唯一遗憾的是我们不得不在飞机上等待一个多小时，因为没有停机位。还好乘务员服务良好，减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。"
Cons: "The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on."
Cons: "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
Pros: "The flight attendants were attentative and try their best to respond to your needs even though they barely speak English. Seats were so small. Barely reclined. Little leg room. The food was delicious though."
Cons: "The seats. Everything was so compact. I am short so I made it work even though it was sometimes painful. Not sure how a tall person could do it."
Pros: "Service. Staff was a bit friendly."
Cons: "No entertainment. Strict rules of phone and headphone usage"
Pros: "The choice of movies on the plane."
Cons: "The line ups were way too long. The service was horrible in the airport. The seats were very hard for a 14 hr flight. I am going to avoid flying with China Eastern in the future."
Pros: "Good seats. Pretty hostesses. Good food. Very nice aircraft."
Cons: "No complaints."
Pros: "Loved the continuous movies1"
Cons: "No vegetarian options were provided, even though i had booked it by calling customer care. Flight got delayed by 3 hours as well."
Pros: "Nice crew,courteous service"
Cons: "Food could take improvement"
Pros: "The plane, 777, was great. The newer planes are always great I guess."
Cons: "As always, the comfort of the seats could always use improvement. But I guess that's why there is Business and First class"
Cons: "i took china eastern airline couple of times. There is always a delay. This is frustrating since I want to get home ASAP."
Cons: "Long waiting queue 100+ People and only 2 staff working for standard check in. No baggage drop for already checked in passenger"
Pros: "No communications, no offer to make other arrangements, missed connections, loat hotel booking and more. A night wasted"
Pros: "Planes are clean, including restrooms. First flight (Guangzhou - Beijing) was nice new Airbus with entertainment systems in the back of each seat. (Unfortunately they stopped working 3/4 of the way through the flight.)"
Cons: "Guangzhou to Beijing - departed 1 hour late Beijing to Xian - departed 20 minutes late Xian to Guangzhou - departed 1 hour & 10 minutes late. Guangzhou to Beijing - nice plane, entertainment system failed, crew couldn't fix. Crew had very strange rules about "safety", freaked out about my son wearing earbuds during takeoff. Xian to Guangzhou - weak entertainment options, cut off two different movies in the middle."
Pros: "Nothing, there was no flight, it wad a bus even though it was listed as a flight on the itinerary"
Cons: "The itinerary had this listed as a flight leaving from the Wuxi airport, with no mention of a bus station or anything. So I wasted time and cab fare to go to the airport. And their employees at the airport led me to the wrong bus station, again wasting time and cab fare. I had to rely on strangers to get me a cab and direct him to the right bus station."
Pros: "They changed my connecting flight for free! I had originally booked a long layover in Shanghai, and a few days beforehand changed my mind and wanted an earlier connection. They were very accommodating in changing my flight. Was actually shocked at how simple the process was. In addition, all the staff on the flight, a grueling 15-hour trip from Pudong to JFK, were polite and helpful the entire way."
Pros: "Flight attendants were cute"
Cons: "Food was not good"
Cons: "The staff are incredibly rude. I was not given any food to eat because I was a vegetarian. The staff told me , " so dont eat"! The entertainment was lousy. I will never fly with this airline again!"
Cons: "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
Pros: "Nice food, very professional crew"
Cons: "Other passengers completely disregard requests from crew to be orderly when boarding and deplaning. No semblance of any lines!"
Pros: "Nothing to complain about regarding seats, service etc. It was all pretty basic services and amenities, so don't expect extras or anything exceptional."
Cons: "As we were boarding the aircraft, we were required to dispose of all liquid drinks (water, teas, etc). This was well after going through security. Many passengers, including myself, had to leave our unopened bottles of water in a basket in order to board. A waste of money and resources. The food was mediocre at best on the flight."
Pros: "Crew attitude"
Pros: "Early morning flight MNL-PVG on an A321. Check in was well-staffed and plane relatively new. The flight attendants were efficient. Food was just a stuffed pastry for a 3.5 hour flight. Seat pitch was good. Overall it felt like flying a U.S. airline. Not at the same level of excellent service as a lot of Asian and Middle Eastern airlines."