Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Clean, timely, professional.
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "Flight delay"
Cons: "Flight delay"
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Cons: "Co passengers"
Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"
Pros: "Cleanliness, and punctuality."
Cons: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Pros: "Punctuality, and professional service."
Cons: "All good."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Amazing crew"
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Cons: "Flight was on time. Crew were professional."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Cons: "Checkin staff was very rude and had pathetic attitude"
Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "It started on time and landed before time."
Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Good crew, comfort & food."
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "Honestly nothing"
Cons: "This is the worst airline i have ever traveled. Indigo change their flight times many times and they canceled the flight twice hence i will never book this flight in future"
Pros: "Worst airline"
Cons: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
Cons: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."
Pros: "Flight was ontime and clean"
Cons: "Onboard food"
Pros: "On time.....but felt like an eternity."
Cons: "horrible seats for an international flight. Flight was from India to Singapore and they didn't accept Indian Rupees or Singapore Dollars. Only wanted to pay for meals using US Dollars. Made no sense."
Cons: "Crew should have helped the many people who couldn't read to find their seats instead of letting them sit willy nelly like boarding a city bus"
Cons: "I got transferred problem, little time to go to the 44A number gate It's little bit problem otherwise nothing to write"
Pros: "Yes it's good"
Cons: "Crowd less flight got departure easily"
Cons: "They sent my (and others’) baggage back to Chennai and I am leaving the country today . They held us on buses without opening the doors during corona virus crisis ."
Pros: "Amazing crew. Professional"
Pros: "The crew on board were very friendly."
Cons: "Flight kept getting delayed for no apparent reason. Also, the life jackets were loose under the seats and kept sliding around during take off and landing. Should be a safety violation! I would no recommend SpiceJet."
Pros: "We arrived"
Cons: "The boarding process was chaos The plane was old and dirty The crew was helpless There was no gate Will avoid spicejet. It’s my first time in India"
Pros: "Staff was great, seat to be desired"
Cons: "More leg room"
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."
Pros: "Nothing much - just value for money."
Cons: "Seat in front of mine was broken - too leaned backwards to me. Though they notified to prepone the flight time by 15 minutes but in reality it was delayed by 20 minutes!"
Pros: "No use of booking spicemax .. you are treated just like another passenger. No priority on anything."
Pros: "The flight was short."
Cons: "The legroom was amusing at best. Had an exit row seat that wasn’t as wide as even a normal economy seat. It was a cheap and short flight, but I won’t choose to fly this airline ever again."
Pros: "Flight on time"
Cons: "Flight was delayed by 7 hrs"
Pros: "The only thing I like was the friendliness of the crew."
Cons: "Starting at check in it was an absolute hassle and I cured many unforeseen costs. I was not able to book my golf clubs as travel equipment beforehand and was charged an exorbitant amount at the airport. I also had to pay for my carry on bag which was also unknown. And the plane was old."
Cons: "Rude unresponsive and uncaring. I will never fly SpiceJet again."
Pros: "Direct flight to Delhi"
Cons: "Flight crew was almost rude. No communication from the flight deck to the passengers"
Cons: "Flight was canceled and I was given no notice. I was not offered another flight till almost a week later, was forced to buy a more expensive flight and will not be reimbursed the difference."
Pros: "Except that it was a cheap flight, I cannot say if I liked anything."
Cons: "Seats are very uncomfortable and small. Food is not good at all."
Cons: "Very unhappy with baggge policy as Spicejet made me pay Rupees 1600 for three kilos"
Pros: "Cancelled the flight"
Cons: "Airline needs to stick to their time table."
Pros: "Only Allows just 15kg check-in bag will not work if traveling internationally as then the charge huge fees if over 15kg. My bag was 24kg and cost me an additional 3000 rupees. I have not given the option to check in online ."
Cons: "Reclining seats not working"
Cons: "There was an hour delay which the ground staff nor the airlines bothered to inform the passengers"
Cons: "We had to pay 14,000 rupees more"
Pros: "Comfort, cleanliness ,check in."
Cons: "I was refused food as the stewardess did not have change for ₹500:- & cost of food was ₹200/- odd. Being diabetic I had to go without my insulin.. Luggage arrived quite late in Kolkata."
Pros: "Flight was good"
Cons: "Poor service by the airline desk staff. They have no consideration for international passengers on baggage weight."
Cons: "The gave us hard time :( first they were not issuing us the boarding passes. They when I call kayak i have been told rebook our tickets. It was the worst day for us :("
Cons: "No food, low leg space. Very long boarding (back seats first, inaudible announcement of which rows should go now, and still very long)."
Cons: "The flight was delayed. The luggage took too long."
Pros: "The Airconditioner was not working."
Cons: "Had to wait for check in Luggage for 45 minutes. Aircraft crew were rude. Ground staff had no clue about delay in getting luggage"
Pros: "Very courteous service and yummy onboard food"
Pros: "The staff were very pleasant and helpful. Boarding was efficient and the flight departed and arrived on time. It was a smaller aircraft so I did not expect there to be much legroom but it was more comfortable than I expected. reasonably priced ticket. Overall it was a very pleasant and smooth journey. Regarding the review which mentions paying for additional baggage with Kiwi.com - I also tried to book additional baggage with them. I paid for the service but was then sent an email and told I could not book additional baggage through their website and should use the Spicejet website. I contacted Spicejet customer service who were very helpful and efficient and booked the additional baggage with them without any problems. The issue is with Kiwi.com and not Spicejet. Based on this experience I would definitely fly with Spicejet again."
Pros: "I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything."
Cons: "Give out free water - the air inside the plane was stagnate and dry."
Pros: "Food not ordered No entertainment so cannot scorej"
Pros: "Punctual and safe flight. Regular service for a budget carrier."
Cons: "This is not a good choice for international travelers. Spicejet is a low cost carrier with a 15kg baggage allowance. I guess most international tourists like me have more to carry. I had 23 kg and ended up paying almost twice the amount of the ticket price. So I think it is better to fly with regular carriers such as Air India."
Cons: "Hopeless and endless waiting time !! I would have rather reached the destination faster by railways rather than flying"
Cons: "They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet."
Pros: "Inflight service"
Cons: "Old Plan"
Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."
Cons: "Coffee was cold. I also had to pay for it!"
Cons: "I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet.."
Pros: "On time courteous staff"
Pros: "The seating is fine and yhe crew is polite"
Cons: "The aircondition is not working and very hot."
Pros: "Friendly staff, helpful. Quick boarding and departure."
Cons: "Gate changed 3 times and ended up being incorrect. Not much room on the small plane."
Cons: "Plane was very old."
Cons: "The flight was late. I'd have missed my connecting flight from Delhi to the UK and, therefore, hired an expensive taxi to take me to Delhi. Spicejet could not change my flight to another airline nor issue a refund. They promised a small refund but that hasn't come through."
The crew was not helpful at all The TV wasn’t working The table was broken The seat was wobbly
Cons: "Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service"
Pros: "Crew was amazing and seats confortable"
Cons: "Some USB sockets and screens did not work"
Pros: "Yes service was nice and after telling about food allergy for spicy food she offered me some other snacks which wasn't spicy."
Cons: "To have more options about food in a sense for those who has allergy for spicy food."
Cons: "The entertainment system doesn't work at all."
Cons: "Your (Kayak's) booking service sucks."
Cons: "Flight was delayed. The inside of the cabin is not kept up."
Cons: "Flight was great. Landing was excellent."
Pros: "Seriously speaking nothing!!"
Cons: "A lot of things really..but most of all be on time!"
Pros: "Normal check in process. Allow a bit longer to get through security as numerous checks. Need itinerary and passport to get into the airport! Keep your boarding pass as need this at the other end to get through customs... for some reason we had to go through international departures for a domestic flight."
Cons: "Entertainment system not working and some of the seats needed repair."
Cons: "there were multiple delays and extremely poor communication to the passengers about the status. The announcements were hard to hear and on top of that the crew did not speak English very well. I, along with a few others, missed our connecting flight due to the delays on this flight. The crew also mentioned they would hold the flight for us...which they didn’t. The flight itself felt unclean and the entertainment was lacking. Overall a horrifying experience and will avoid flying Air India ever again."
Cons: "Delayed by 5 hours almost"
Cons: "Late boarding/very long takeoff"
Pros: "No Baggage Fees, Full Service"
Cons: "Food and comfort"
Pros: "Their luggage policy allows one free checked bag and one carry on"
Cons: "No aerobridge to board. Very chaotic."
Cons: "Nothing exceptional"
Pros: "Avarage service."
Cons: "Worst customer service of justfly.com they should not be allowed to business in kayak."
Cons: "I wish the crew was service oriented. As this is the only direct flight is the only reason to take this flight."
Pros: "Great service"
Cons: "Nothing much"
Pros: "Lots of leg room. Food was decent."
Cons: "Late missed connecting flight."
Pros: "good food and support for wheelchair but have to wait longer then expected"
Pros: "i have never flown before so i was very surprise that all the staff was very good and very helpful. i have told my family and friend what a good Experience i had"
Cons: "The plane was 4 hrs 30 mins late. Air India did not inform us what was going on. It is unacceptable that a flight would be delayed like this on a day with normal weather and between two major cities. One more reason to privatize it."
Cons: "Bags took 45 minutes to arrive in Kolkata"
Pros: "The customer service and hospitality by staff"
Cons: "Excellent booking service,"
Cons: "Staff are surly. Planes are grubby. Flights were late. Won't be using AI ever again"
Pros: "Got to the destination safely"
Cons: "Nothing worked. A bathroom was out of commission, 2 of three consoles on my row didn't work. Mine flashed a bright light every 5 seconds, forcing me to rip up the magazine to fashion a hood. Flight attendants were absolutely unresponsive. Everything was tired and old. Won't fly again."
Pros: "Politeness of the crew. Decent meal. Arranging a snack before boarding Dong due to 2.5 hrs delay in departure"
Cons: "Late departure only put up on the display boards. Announcements came much, much later. Chaos during departure at 9.30pm. Tension for those taking onward flights to Chicago, New York . All in all , very STRESSFUL."
Cons: "Dirty plane seat , no good food"
Cons: "The flight from Newark to Mumbai was very uncomfortable with a rude staff"
Pros: "crew members were polite and service oriented"
Cons: "security checks at the gate, past gate, and before stepping into aircraft were over and redundant to a point it felt like being hassled."
Pros: "Air crew are excellent. Food is OK too. Price is excellent."
Cons: "Two negatives- connecting from an international flight to a domestic flight is a pain. AI counter at arrival level was staffed by an incompetent agent who was distracted the whole time. Suggest taking your luggage to departure level and using the regular system. Also, no entertainment system on some flights."
Pros: "On time and connection support"
Cons: "Delayed flight, All time everytime. Missed my connecting flight because of the delay"
Pros: "AI-127 - DEL to ORD Patient & helpful cabin-crew. Cabin-crew left snacks, sand witches, water and juices for passengers to help themselves. Restrooms were neat. Of course, restrooms' maintenance largely depends on the quality of passengers during the flight."
Cons: "2 out of 3 of our entertainment monitors were not working. Glad that 1 was working to have our child watch few shows. The food tray in our child seat was broken. Wrong broken food tray for a child but we managed."
Pros: "Flight was short to reach India."
Cons: "Entertainment sysrem doesn't work at all. Service was pathetic."
Cons: "I did not like the fact that Kayak sold me a business class ticket when there was only economy on the flight. That is fraud. No other word for that. Please explain dear Kayak"
Cons: "My seat got changed from the original booking. I️ had to seat among other family members the comfort was disturbed frequently"
Pros: "Food & Comfort"
Cons: "Boarding Gates of the domestic return flight from BOM to CCU kept changing every 5minutes in the display board. Also, after boarding each of the flight, the took off was not done on the scheduled time."
Cons: "Bunch of idiots sitting there who don't know their own system in customer care, better call airport office."
Pros: "Short, quick direct flight to India"
Cons: "The interior needs a lot of improvement. The entertainment system was kaput and no one fixed it. Food was not up to the standards of other airlines."
Cons: "Food Tv was broken Boarding strategy was poor Flight wAs 5h late"
Pros: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
Cons: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
Pros: "On-time arrival."
Cons: "It wasn't made clear to me that I needed an infant ticket for a 1 year old who was traveling on our lap. The amount was small (<$20), but it did cause a hassle for us at the last minute, especially because the baby was in a cranky mood!"
Pros: "Pleasant ride. Attentive Staff. Clean airplane."
Cons: "Delayed departure. No entertainment available."