Cons: "More food variety"
Pros: "Crew very helpful. Seat was very good, food excellent."
Cons: "The aircraft was very cold and chilly."
Pros: "the crew is fine. The seat was OK standard."
Cons: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Pros: "The service was excellent"
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Cons: "Raise the cabin temperature"
Cons: "The seat covers looked worn and dirty. Needs an upgrade."
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"
Pros: "Singapore airlines never disappoints"
Cons: "Flight way too cold"
Pros: "Everything, perfect flight"
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "Customer service, food, seats"
Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Cons: "Cabin temperature too cool"
Pros: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Cons: "Absolutely no complaints"
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "business seats were excellent"
Cons: "all was good"
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Cons: "one of the oldest planes i ever used"
Pros: "Prem econ very good. Crew very friendly."
Pros: "Great service always"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pros: "Main Entree hot"
Cons: "Cold bread; dessert similar sweetened gak"
Pros: "Attendants are always nice, flight is always smooth."
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Cons: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Pros: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Pros: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Pros: "Veruy efficient"
Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Pros: "So so"
Cons: "More care and warmth"
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Pros: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Cons: "Great selection of movies and the food was really good as well."
Pros: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Cons: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "The crew and comfort of the flying ship is excellent."
Cons: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Cons: "My baggage was lost!"
Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "Just that the food is quite small but the variety is OK."
Pros: "Nothing to be liked on this Flight"
Cons: "Poor Service, they were even out of food."
Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."
Cons: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Pros: "Staff was outstanding"
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "All crew were nice"
Cons: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "Airport was pretty impressive,"
Cons: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Pros: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Cons: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Pros: "Staff were professional, food was good and seats were comfortable."
Cons: "Main course is not enough"
Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"
Pros: "Their food and crew was good."
Cons: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Pros: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Cons: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."
Cons: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Pros: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Cons: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Cons: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "The crew has no control over passengers. Specifically, it is the cabin supervisors responsibility to maintain order on the flight. Everyone before boarding, during boarding and during the flight kept sitting in incorrect seats, no boarding passes checked. Felt like a zoo on the airline. Very disappointed."
Pros: "Food is palatable. Crew are acommodating"
Cons: "Many of the films have no English subtitle"
Pros: "The airport in Doha is beautiful with great amenities and shopping. The quiet rooms are especially nice for a long layover."
Cons: "The ticket was cheap because of very long layovers"
Pros: "Too narrow seats"
Cons: "The cabin crews were not supportive enough - delayed service and sometimes even denied service like drinks"
Pros: "Entertainment, punctuality, helpful crew"
Pros: "The crew were very friendly and accommodating."
Cons: "Most long flights giveaway a personal kit. They didn't."
Pros: "Seats were comfortable"
Cons: "Boarding from Delhi was slow. Families with small kids and seniors were asked to board but the aircraft was not accessible for more than 15 minutes. The cabin service was very slow and started good two hours after the take off from Delhi. The coffee/tea were Lukewarm."
Pros: "Nothing. Missed the flight as the crew directed us to the wrong gate"
Cons: "Support staff"
Pros: "I like overall, food , entertainment, cleanliness and the amazing crew."
Cons: "I would fly again with emirates."
Pros: "They were very supportive. Thanks."
Pros: "Cabin crew services"
Cons: "Food could have better"
Cons: "Breads must be at least warm. The breads were frozen."
Cons: "Food is ok but can be improved."
Pros: "Everything about it"
Pros: "The crew was both friendly and attentive. I was satisfied with their interest."
Cons: "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
Cons: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Food -- Really bad food for me from SFo-DXB. Extra salt and for a person who does not eat rice/desserts poor choice. Is there some other choice for me(vegetarian). Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Cons: "Still flying . I lost my first hotel night what to doooo"
Pros: "as usual the ICE system keeps you entertained"
Cons: "we were greeted by a swarm of mosquitoes and then the flight attendants sprayed bug spray multiple times which was terrible given it is an enclosed space. The mosquitoes never went away so the only reprieve was when we finally exited the plane. Awful."
Pros: "Very welcoming. Coach made comfortable. Excellent movie selection"
Cons: "Breakfast could have been a bit better"
Pros: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Cons: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Pros: "Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!"
Cons: "Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!"
Cons: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
Pros: "Good service upon check in and in flight."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Onboard comfort and entertainment system"
Cons: "Boarding from Dhaka in business is worst than economy class from most location. There were mosquitos in the plane, food quality was not thrilling and crew was caring but needs a little more experience for business class."
Pros: "better than super stinky American carriers"
Cons: "everything, food was below average"
Pros: "The entertainment system was really good..."
Cons: "The food was poor compared to other airlines...IE British airlines void us great"
Pros: "I liked the food and entertainment only."
Cons: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Pros: "Timeliness, behavior of crew. Entertainment options were great."
Cons: "Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight."
Pros: "The flight was on time."
Cons: "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
Cons: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Pros: "Crew very kind"
Cons: "food not very good"
Pros: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
Pros: "In flight entertainment was suoerb and even had live TV."
Cons: "Food was not good"
Pros: "The FA that served my part of the cabin was polite, friendly, and cheerful."
Cons: "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
Pros: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Cons: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."
Pros: "Crew is very friendly and fast when you turn on the help sig."
Cons: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."
Pros: "I enjoyed excellent service of this airline"
Pros: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
Cons: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."
Pros: "Great staff and in flight entertainment"
Cons: "Other passengers..."
Pros: "Check-in counter associate was very rude and the wait was too long"
Cons: "The wait and the treatment without any greetings or respect"
Pros: "Dubai lounge was superb, excellent crew."
Cons: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Pros: "I liked how friendly the staff was and that they do not nickle and dime you for everything."
Cons: "The lack of legroom in Economy."
Cons: "Boarding was so messy. Not organized at all. Discipline among passengers and ground crew is missing!"
Cons: "It was too cold and the blanket was too light"
Pros: "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
Cons: "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
Cons: "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
Cons: "not much choices in the movie selection"
Cons: "in-flight food and beverage choices needs lot of improvement"
Pros: "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
Cons: "Coach Seats... Seems to be getting smaller over time."
Pros: "Entertainment, restroom facilities and toilettries"
Cons: "Training for flight attendants"
Cons: "flight delayed as usual"
Cons: "flight delayed as usual"
Cons: "short haul business class seat very uncomfortablev- flight delayed as usul"
Cons: "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"
Cons: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Pros: "Comfortable seats and entertainment"
Cons: "Food even for short flights"
Pros: "seats that i selected was change when we enter the boarding gate without informing us"
Pros: "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Cons: "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Cons: "Flight was suspended I was not notified before I went to the airport"
Cons: "Delay flight and slow boarding and leaving plane."
Pros: "overall condition of plane"
Cons: "snack was too little"
Cons: "The flight was cancelled new departure time is 7:20am"
Pros: "Cup noodles and snacks available throughout the flight."
Cons: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Cons: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Pros: "Absolutely nothing"
Cons: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Pros: "We arrived late again."
Pros: "Short flight time"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it""
Pros: "The airplane was nice and clean"
Cons: "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
Pros: "Good food, service, and inflight entertainment."
Cons: "Not boarding by zone, made it disorganized and hectic."
Pros: "Timely and professional."
Cons: "I would like a different food selection...."
Pros: "Improve quality of the food."
Pros: "More leg room bigger plane"
Cons: "Food and landing"
Pros: "Great food and leg room"
Cons: "Did not leave enough time for a smooth transfer between flights"
Pros: "Seat unconfortable no legroom ."
Pros: "service excellent"
Pros: "comfort and service is always great on cathay pacific"
Cons: "bathroom were dirty"
Pros: "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
Cons: "Nothing stood out negatively"
Pros: "More leg room, incline on seats, blanket, pillow."
Cons: "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
Pros: "The fight took off and landed in good time."
Cons: "I expected dinner but got a pie with water. My IFE system acted up a little. Programmes were not great."
Cons: "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
Pros: "Quick boarding and very polite crew"
Cons: "The only issue was 30 minutes waiting in HK to take off and 30 mins circling Manila waiting to land....... both of which were neither an issue with CP."
Pros: "Thank you for your services."
Pros: "If you have diebitce don't fly on Cx no service it all"
Cons: "We were all supoosed to sit together (there were 3 of us) but my sister got separated at the last minute and put on a center seat elsewhere with no explanation."
Cons: "Simply excellent service"
Pros: "Like a little private apartment, glorious."
Cons: "No wifi, limited mivies"
Pros: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
Pros: "Overall excellent"
Cons: "Short gap between flight and long walk going to the next flight gate. Passing the security alone take time plus u have to walk then ride a train after that long walk again going to the gate."
Pros: "great service"
Cons: "Seats too cram feels like sardines in a can"
Cons: "Cobrar 45 euros por kilo extra no es normal"
Pros: "DIrect flight to HK"
Cons: "The flight was freezing, blankets were worn and dirty, floor was dirty, seats were dirty, food was extremely basic."
Pros: "The seat in the economy is very comfortable. The cabin is very clean."
Cons: "Better comfort and services"
Pros: "the staff was very helpful"
Cons: "the touchscreen didn’t always work"
Cons: "Respect human and fix the air conditioning"
Cons: "On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer"
Pros: "The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children."
Cons: "The assignment of seats for the Gold card members."
Pros: "All of the above"
Pros: "Quick boarding, on time , provided water and sandwich on a 1 hr flight free"
Cons: "Nothing everything was excellent"
Pros: "Handled disruptive customers well"
Cons: "Boarding and departure were late, food was terrible"
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "Incredible crew. Outstanding service."
Cons: "Business class layout was not great. Interior layout needs refurbishment!"
Cons: "the food .there is only one choice of meal there is delay time from AUH to beirut"
Pros: "I asked for dental kit and flight crew gave me one."
Pros: "I wish I could remember the fight attendant’s name - she was probably the best flight attendant I’ve ever had"
Cons: "Plane was very crowded as compared to the A380 I flew over on. also the meal services on the Trip over was much better than this return flight"
Pros: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Cons: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
Cons: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"
Pros: "Everything was almost perfect."
Cons: "Update your movie list."
Cons: "For US bound flights, emigration and custom check is done in Abu Dhabi. So our luggage should have been checked to the final destination Kalamazoo."
Cons: "5 hours flight took 8 hours"
Pros: "first class service. Extra blanket, mealtime is anytime, seats recluned fully"
Cons: "no first class kit with socks. My feet get cold on the plane and the socks would have helped"
Cons: "The restrooms were not clean and stinky."
Pros: "SeatsPrompt service"
Pros: "Etihad is the best airlines by far nothing beats it from quality of the planes to the staff."
Cons: "The entertainment needs some improvement they need to work on the content."
Cons: "Even though I was in economy class, crew service can improve"
Pros: "Getting home"
Cons: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."
Pros: "All ground staff and flight crew were welcoming , professional and helpful. The seats, trays, and screens were clean. The flight crew kept the restrooms clean, which can be quite a task on long flights. If Etihad is an option in my future travels, I will likely prefer them over other carriers."
Pros: "Meals are served promptly and on a regular basis. Selection of entertainment is good but needs updating."
Cons: "Boarding was a chaos at the Abu Dhabi airport, they were just calling out for the Business Class and passengers who are disabled and those who are travelling with children to board first when everybody came to line up. Nobody from the ground staff even asked them to give way for those who are boarding first or announced what zone are they boarding next. Also, i used the mobile app to check in, i am definitely sure i chose an isle seat (you can see it on the seat map during online check in) but i was surprised to see that i got a window seat."
Pros: "Etihad gives you lots of food and makes sure you never go hungry. The Air hostesses were fairly helpful even thought it was the early hours of the morning and the entertainment was fairly diverse but could be better. Having USB ports to charge your phone and their devices is fantastic."
Cons: "The seats were small and very little leg room. It was not very comfortable and very hard to get some sleep considering it was an 11 hour flight overnight."
Cons: "Food choice was limited. Entertainment choices were inadequate."
Pros: "I loved the entertainments, watching different movies on the screen"
Cons: "The care by the cabin crews. They rarely responded to the calls, very arrogant, come from different background with very poor training in passenger's care."
Pros: "Professional crew. Looking good"
Cons: "The seats on the 777-333 model in economy class are the WORST I have ever experienced. Extensive neck and back paid from cramped and poorly designed seats. You are going to start losing passengers, including this one who will switch airlines. A glass of wine was so cheap and acidic I found myself running to the bathroom within 15 minutes. The food was horrible. Goodbye Etihad--I can do better."
Cons: "Flight was very delayed. I have been flying from DAC using various international airlines, none had this much systemic delay."
Pros: "Check in in Frankfurt. Black lady. Extremely helpful. Went out of her way. This is the people you need in the front line."
Cons: "Terribly old planes. Bad or non existent cabin service. Food not acceptable. Plastic noodle bowls with hot water. !?? Really!!"
Cons: "Seats in business class could definitely use an upgrade in this segment,.. not worth the business class premium vs. the longer segments"
Pros: "Everything was good."
Cons: "Entertainment could be improved in terms of choices."
Cons: "They have restrictions more than any other flight about the size of the hand luggage- My parents were allowed to bring one hand luggage without any problems, but they were not allowed to take it back because it was "Big!" it did not put on weight or get fat! its a hand luggage that stays the same size! They blame it on the TSA and say it has to fit in and asked us to pay 325 $ to take the same bag that they brought things in."
Pros: "I like Etihad airways."
Cons: "Food really needs to be upgraded."
Pros: "comfrt. electrical support. got all our luggage."
Cons: "Air condition was not good from Dhaka to Abu Dhabi."
Pros: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Pros: "Courtesy of crew, food and cleanliness"
Cons: "Good in all respect"
Pros: "Aircraft fleet and airport is good. Good infrastructure."
Cons: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Pros: "The flight was on time. The food was great, seating was comfortable. Crew members were very helpful."
Cons: "16 hours flights is too tough for me."
Cons: "Abu-Dhabi was very crowded with passengers and it took very long (actually I was amongst last few passengers who boarded my connection). Depending on time of year, etc the time to connection need to be increased."
Pros: "The food was amazing and the hostesses were so nice"
Cons: "Delayed and caused memail to miss my connection. Had to wait another 9 hours for my next flight and all they give me is a stupid meal voucher."
Cons: "The worst experience ever."