Still waiting for my coffee!
There’s a reason SIN is on of the BEST airline in the world.
Cons: "The aircraft was very cold and chilly."
Pros: "Amazing crew, very nice and helpful."
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Pros: "SQ always has the best looking flight attendants"
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Pros: "What can I Say. It's Singapore Airlines"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"
Pros: "All Crew members was friendly seats i found comfortable."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Crew was very courteous, went above and beyond."
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Cons: "Cabin little bit cold"
Cons: "Cabin temperature too cool"
Pros: "Services, the Care and the Concern!"
Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "The seat is good. Entertainment is good."
Cons: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Pros: "great crew service. my first time flying with singapore airlines. they delivered!"
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Cons: "Stewardesses were a bit rude"
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Pros: "Great service always"
Pros: "Helpful crew. Full food service!"
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Pros: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Cons: "Business cabin is not as good as the Air France one"
Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Pros: "got us there, efficient and effective crew."
Pros: "The crew were all very polite, well mannered, and helpful."
Cons: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Cons: "Earphones were poor and when replaced still did t work well"
Cons: "We didn’t receive hedphones"
Pros: "The snacks were nice and the crew was nice"
Cons: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
Cons: "Everything was excellent - your system did not register when I clicked excellent for each category"
Pros: "Absolutely nothing"
Cons: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
Pros: "Great services"
Cons: "Sitting in front is better"
Cons: "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
Pros: "Crew was friendly."
Cons: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Pros: "Very nice crew."
Cons: "Sodas or water would have been nice."
Cons: "Food on the plane"
Pros: "Have kit to listen"
Cons: "Kit to use the tv"
Pros: "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
Cons: "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
Cons: "Todo muy bien todos amables buena comida salio a tiempo"
Pros: "Crew were all very amazing and the seat are great"
Cons: "This is my first time to travel thru Thai airways and it was a very nice experience."
Cons: "The plane was delayed about 30 minutes. They should improve this."
Cons: "Delay and the staff not so friendly (flight attend) Halal food have to provide"
Pros: "Plane was nice."
Cons: "Food was horrible"
Pros: "Courteous and professional stadd"
Cons: "Some hurry up but not overly so"
Cons: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "Great legroom in exit row, staff very friendly"
Cons: "Boarding terrible, utter chaos, seat very narrow"
Pros: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Cons: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Pros: "On time and service"
Cons: "Quite a bit odd for food from dhaka"
Pros: "Airline was excellent"
Cons: "Immigration in the airport took 2 hours in line !!! Terrible transfer"
Pros: "Flying a 747 was great! Friendly service."
Cons: "Everything was fine for what I paid."
Cons: "Food not up to previous Thai Airways offerings"
Pros: "Attentive staff that managed to squeeze a quick food service on a short flight."
Pros: "The seats were fabulous. Roomy and my girlfriend and I were indeed placed in the armrest adjoined style. Flight was quite smooth. For the difference in price I can not fathom why anyone would fly coach on THAI."
Pros: "the crew was professional and friendly and you get alcohol on the flight."
Cons: "no issues"
Pros: "Its a very good flight with good service and hospitality"
Cons: "I find the selection of movies and songs quite limited."
Pros: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
Cons: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
Cons: "The plane was dirty. There were stains everywhere."
Pros: "They maintained darkness inside the cabin, thus I could relax well."
Cons: "Food was not good, also they served dinner at 5 pm which was very early for me. I had late lunch at 1:30 and was not expecting dinner at 5 pm. I did not feel hungry and so refused the meal. Unfortunately they served only a cup cake later in the evening. It was a 6 hour flight, thus a small cup cake late in the evening did not suffice."
Pros: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Cons: "old 747, seats not very comfortable"
Pros: "The nonstop flight is great"
Cons: "The aliatalia lounge was too hot and no windows made it feel small and cramped. The business class seating configuration was awkward and not spacious"
Pros: "Food and drink on board in business class."
Cons: "The music they play for the last hour of the flight is loud and extremely annoying."
Pros: "Everything was great(:"
Cons: "No massage on board, LOL"
Pros: "Cabin crew"
Cons: "The company canceled my booking"
Pros: "Very friendly and professional service!"
Cons: "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"
Pros: "All personnel were excellent and very congenial and helpful in every way. It is so nice to experience full service at a time when many airline nes are cutting service."
Cons: "There were very few directions given for boarding so it wasn't clear when we could go on board. Food was good but a little bland. Let me say again, the service of the food was excellent and made the overall experience five-star. Thank you."
Pros: "Friendly service, spacious seats, smooth Flying and landing"
Cons: "Online check in was bit of a hassle to find on the website"
Pros: "Flying in 747 again"
Cons: "Long baggage wait time"
Pros: "Good on Thai airways is almost always very good airplane food. I would buy their wraps at the store. Staff is always very friendly and accommodating."
Everything spoken was in Malay only
New planes, competent pilots, friendly staff.
Layout and space in emergency exit row.
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
Cons: "More food variety"
Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"
Cons: "delayed landing because of chinese reasons"
Pros: "A nice experience overall. Flight was quiet so plenty of personal space."
Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."
Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."
Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."
Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."
Pros: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Pros: "The service is good in general."
Cons: "The boarding process could be improved."
Pros: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Cons: "The food is rather meh, does not stand out"
Cons: "The flight was over 5 hours delayed and they offered no compensation or extra meal."
Pros: "Leg space and good arm rest"
Cons: "No in flight entertainment (movies)"
Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
Pros: "I have flown Malindo before and I have been happy about tbeir customer service."
Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."
Pros: "Same as previous, no fuss."
Pros: "No fuss, well organised."
Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"
Pros: "Good service and good plane."
Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."
Pros: "I was very impressed given it is a budget airline."
Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."
Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"
Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
Cons: "There are small snack & water given previously, but now only water."
Cons: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Cons: "Cabin very hot. Aircond broken??"
Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Pros: "Good legroom and friendly crew"
Cons: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
Cons: "Checkin process was really cumbersome and required a text message to confirm, which I couldn't do when I was in Asia."
Pros: "Crew was good"
Cons: "Better entertainment of that language and country where the plane is going"
Cons: "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
Pros: "Friendly, attentive, attractive crew."
Cons: "In-flight entertainment was lacking good selection of English movies."
Cons: "The crew was extremely unhelpful. More so than any airline crew I have ever experienced."
Pros: "Nothing much good to say about this flight"
Cons: "They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover..."
Pros: "Plane was good (Economy class)"
Cons: "Rear business class seats don't recline much. Crew are surly! About what I expected. Not the airline I choose when I have a choice."
Pros: "Not much"
Cons: "Everything was low rate budget"
Pros: "We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in."
Pros: "The crew was great. Very attentive and super friendly."
Cons: "Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though."
Pros: "Seats were fairly comfortable, and food was tasty, although very small portions, and no fresh fruit or salad"
Cons: "Almost a mission impossible to reserve your seats in advance - felt like I was back in the 90s. Unnaceptable in our digital age. Old movies in “new releases” entertainment section"
Pros: "Love the plane, crew, service. Free movies, games and other entertainment."
Cons: "I would like more vegetarian options for food. There wasn’t a lot to eat if you don’t eat seafood or meat."
Pros: "Great price IMHO. Good value for the space/legroom. Nothing to hate."
Cons: "The food wasn’t great and service wasn’t as slick or polished as say a Qatar or ME3 airline, but to get from US to Hong Kong in business for less than 2 grand is a steal"
Pros: "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
Cons: "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
Cons: "When checking to see if my flight was still on time before leaving I discovered the flight was canceled. I was not notified or given I new flight. I had to buy a whole new ticket (that was much more expensive then the one I already had) on top of the one I already purchased and now have to attempt to get refunded"
Pros: "It was just ok. We landed safely. No entertainment, no food choice, just a safe flight. Crew was nice and spoke English well. However they’re liars. They made multiple promises they didn’t deliver like a vegetarian food choice and bulkhead emergency seat. Better to deny it than to lie."
Cons: "I asked for coffee, the stewardess repeated coffee to me and I got orange juice, which was ok because I like Orange juice too. I speak several languages too and was impressed they spoke English well. I guess it was just being busy and under stress. I was promised a bulkhead emergency seat and not given one. There was a emergency seat open right next to me but it never got on my ticket."
Pros: "Crew, Crew, Crew are very hospitable and nice"
Cons: "Delay 45 mnts in boarding & take off from Guangzhou"
Cons: "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst The experiencie of my life"
Pros: "2 meals included and a glass of wine! Makes the 8+ hour flight easy. The flight crew was very nice. My personal headphones worked just fine for the in-seat entertainment options."
Pros: "The food"
Cons: "I would like to try first or business class"
Cons: "Seats did not recline. (Overnight flight.)"
Pros: "Good space, pillow, blanket, food"
Cons: "More English movie options"
Pros: "Good aircraft"
Cons: "Poor service"
Cons: "Boarding time delayed by an hour. Take-off delayed by an additional hour on top of that previous hour. Mediocre food. No usage of ANY electronic device - even in flight mode. Strange. PA announcements contradicted flight attendants messages. They didn't understand. Crew's English was pretty low, but they were nice. Airport in China (immigration) was uugh... I can't."
Cons: "I fell and broke my collarbone, called to change my ticket and no one would help me. Terrible customer service."
Cons: "sound of inflight entertainment was not clear, no option for english subtitles, & this was very important because it was a long flight"
Pros: "Fight crew was amazing"
Pros: "Better than expected. Crew was very friendly and attentive. Great value business class!"
Pros: "CE has B777 to/from JFK which are up to date and comfortable. The biz class is similar to all others, lie flat and more than enough entertainment. The flight attendants are fantastic, always willing to do what ever they can."
Cons: "Often you must deplane/board from the tarmac on connecting flights in PVG. Of course only an issue during in climate weather or if you have difficulty with steps. They are building another terminal so hopefully in a year or so all flights can board form the terminal."
Pros: "Safe flight"
Cons: "There was no beverage for me while others got it. Ran out of beer and wine. Not acceptable"
Pros: "They never tried to solve problem for the customer but threaten me if I did not have the problem fixed they have the right to refuse me."
Pros: "Friendly staff."
Cons: "Food options not available. No entertainment."
Cons: "The flight was delayed for half an hour, and then waited in the plane for another three hours before take off. I guess a few hours of delay is normal when you fly in China. The passengers waited seating in the plane for more than 3 hours not knowing the reason of the delay nor when will it take off. There were no choice of meal. The meal was very basic and was with too authentic flavor and material. Rice was undercooked and compressed in rectangular shape probably by food producing machine. No individual grains can be seen. There were no individual monitors or entertainment available, but understandable, considering that it is a two and a half hour flight."
Cons: "They just gave out my aisle seat to other Chinese person without my consent, and put me into a cramped middle seat in the back. The crew didn't address my complaint nor care for my situation. They just care their own people (Chinese national)."
Cons: "Nothing ... all went well"
Pros: "Nothing everything is bad"
Cons: "Bad service poor food not even give you a beer"
Pros: "Flight was extremely reasonably priced and the planes were new. The flights were on time and I felt like the take off and landings went quite smoothly."
Cons: "The boarding process was a free for all - complete with pushing and shoving to get to the ticket checker. The food was abysmal and I got sick from it on the way to and from my destination - I would not recommend that ANYONE eat the food. The attendants were rude and did not have a grasp of English - lots of reaching over, using hand gestures instead of words. People were definitely smoking on the flight - at least three of the four flights I took and I'm not sure how the attendants didn't stop the smokers. These were also flights where there was a lot of uncovered coughing, hacking and uncovered sneezes in addition to unrelenting farting. Neighboring passengers did not practice personal space and constantly leaned over on myself and my friend."
Pros: "Low price. Good route between Chicago, China and Taiwan."
Cons: "Their airfare is really competitive. I wish food service were more frequent and larger quantity. I couldn't get the remote control out of the panel."
Cons: "China Eastern changed their flight twice: 1. 3/31/2017 MU 5078 the Orginal departure time was 20:55, but the actual departure time was 19:50; 2. 4/15/2017 MU 5077the Orginal departure time was 18:35, but the actual departure time was 17:19, and this made me to miss the flight on 4/15/2017. However, there was nobody informed me the flights were changed including KAYAK, I never get any email from KAYAK, this is really unaccepteble, and wasted my time to change flight."
Pros: "I liked when we landed and it was finally over."
Cons: "It was freezing cold. Everybody on the plane looked like a National Geographic episode on Antarctica. There was no way to shut the air off and it was blasting cold air down my neck for like 16 hours. The thin blanket they give you is pretty much a joke for how cold they keep it in the airplane. All who were not prepared for such conditions were cryogenically frozen upon arrival. Thanks China Eastern!"
Pros: "The best part of this airline was the price. In that way this was a great airline."
Cons: "The airline was a pain. You literally had to have your phone off the entire time, not airplane mode, but off. There were movies but not a lot. They did not have and kiosks to avoid the check baggage line. The food made multiple people sick and the chairs were not comfortable"
Pros: "For vietnam to china worse flight i ever take in my life. I stop at one of the airport no heat. The weather was cold and 12 pm told everyone went down stair and wait for 13 hrs for next flight no seat. From vn to china has to take all my belong luaggage and wait instead of transfer. I will let everyone in the usa know that will never use your airline. i post your review in vietnamese magazine in america worse flight ever in airline. Thien"
Pros: "Everything- punctual departure and arrival. Food/drink was decent. Friendly crew members."
Cons: "No "personal" entertainment in international flight but it was only about two hour fight. So ok."
Pros: "Plane was clean, attendants were good, entertainment system was pretty good as well."
Cons: "Boarding process was very slow, baggage took about 45 minutes to arrive."
Pros: "I liked that the crew was attentive to our needs."
Cons: "I wish we had more snacks offered"
Pros: "Friendly and helpful staff (but co-chaired with JAL, so this may be owing to their employees), no delays, clean, safe."
Cons: "The check-in process takes a long time. No at seat entertainment."
Pros: "The crew did a good job."
Cons: "It didn't help that the flight was delayed almost 4 hours and we sat on the tarmac the whole time. The food wasn't very good, I was thirsty much of the time. The seats were very crowded and uncomfortable. Very limited selection of movies and you couldn't hear them anyway with the headphones provided."
Cons: "The while expereince"
Pros: "Considering the low price, it was an excellent experience!!"
Pros: "got front row seating due to being tall."
Cons: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
Pros: "Again, it's good for a budget airline."
Cons: "More legroom"
Pros: "Good food, fast service, I suppose it was okay for a low priced carrier."
Cons: "No frills airline and a broken seat. Flight attendants were rude."
Cons: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Pros: "Quick security, on time"
Cons: "The seats were really tight, no drink was offered and no entertainment"
Cons: "Seat are to narrow"
Pros: "Small plane with no complementary food, snacks or drinks. Didn’t mine since it was a short flight."
Cons: "We had to pay bag fees that were very expensive!"
Pros: "Nice equipment and price. On time."
Cons: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Pros: "Hot seat was roomy."
Cons: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Pros: "The plane didn't crash"
Cons: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Cons: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Cons: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
Pros: "I am an international airline pilot and was very pleased with the professional attitude and service."
Cons: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
Pros: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Cons: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Pros: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Cons: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
Pros: "Seats were okay."
Cons: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."
Pros: "The price was the only thing I liked about this airline"
Cons: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Pros: "Plane ride was adverage"
Cons: "Squished buss ride to plane, had to pay for one checked bag"
Pros: "Just about everything. very smooth operation."
Cons: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
Pros: "Landed safely."
Cons: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Cons: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Pros: "The online system did not work and we were asked to pay 900 for each 15kg suitcase."
Cons: "2 hour flight with no drinks."
Cons: "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
Pros: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
Cons: "This airlines is the worst! It's the Spirit airline of Asia"
Pros: "You get what you pay for"
Cons: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Cons: "No leg room, service was not good, staff was unfriendly. Extra baggage was very expensive"
Pros: "Very late flight with no explanation. Boarding was crazy. Free for all."
Pros: "The flight itself was not bad."
Cons: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
Cons: "Checking was busy and disorganized. Plus I was charged for everything. There was a surprise checked bag charge. My girlfriend is in a wheelchair and can't travel without checking a bag with medical supplies. In the US, the charge is usually waived. On this flight, not only did we get charged, but we got double charged for not booking the checked bag ahead of time. In addition, nothing was for free on the plane. It was a terrible travel experience."
Cons: "I booked for luggage and there was no record in the airline of it, so I had to pay again"
Cons: "They serve nothing for free no even water and will try to sell you teddy bears and other junk. You are also no allowed to consume you're own food on their flight."
Cons: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."
Pros: "The crew was very nice"
Cons: "The airline itself I would not travel again. It is ridiculous to only allow a bag of 30lbs. That is not realistic when tourists are traveling. Especially if they have bought memorabilia"
Pros: "Friendly staff"
Cons: "Delay and big check in lines with no priority for people whose flight was coming up soon"
Cons: "When I was booking Ticket, I did not see anywhere asking or suggesting for buggage fee, but at the counter they told me that i do not buggage, so I needed to pay three times more cost. I felt really bad. I think, it is cheating and probably will not fly Air Asia again."
Cons: "There was a sick passenger on board and the entire flight crew attended to him. No food or drinks were served, and no attention was paid to any other passengers."
Cons: "Airport was jammed with people. Flight was late.. boarding was chaotic. Food on the plane was expensive and pitiful."
Cons: "Service was very poor Not helpful at all Will never fly again on airasia"
Cons: "I made online check-in, paying the bags and seats in advance (additional total HKD 544 for two person). However I missed the check-in for bags with 5 minutes. They refused to take the bags and told us, we can get on the plane without bags if we want. They did not show us any solution so we missed the plane and have to buy ticket for the next day for almost the same price. For that plane they accepted the payment for bags but refused to give the priority seats which I have payed for the plane that I did not board. Be aware that they do everything to charge you extra money!!!"
Pros: "Make sure you pay for checked in luggage online and not at the airport. The price difference is quite a bit."
Cons: "Expensive fees for checking in luggage"
Pros: "Crew and flight was ok."
Cons: "The extreme surplus on the weight of the luggeage is not in line with other agencies when traveling out of europe. Or the minimum of 15 kg is too low, not in line."
Pros: "Very pleasant staff and clean plane."
Cons: "Not enough leg room in regular seats and hot seats were all gone! Luckily only 2of 3 seats occupied so I sat sideways.no entertainment."
Cons: "First I never got information that we had to pay for a checked in bag let alone the weight limit. I had to pay $100 for my bag alone and it was not overweight. More over my boyfriend is over 6ft tall and his knees were slammed into the chair and they did nothing to try and be accommodating. Everything was for charge including a glass of water absolutely ridiculous. Lastly it felt like we were on a flying market they were selling stuffed animals down the aisle."
Pros: "I liked that I got preferred boarding and that we left on time"
Cons: "I didn't like that I had to pay for a checked bag, that information was not easily or clearly disclosed on the ticket. Traveling in another country made it difficult and I was frustrated about thAt. Not to mention that I had to lay for a coffee. I understand maybe not serving food (although competitors even on a shorter flight), but there should be a complimentary drink."