Cons: "The aircraft was very cold and chilly."
Pros: "The service was excellent"
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Cons: "Seats after 1st hr, will feel uncomfortable"
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"
Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."
Pros: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Cons: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Pros: "I like everything crew, etc"
Cons: "Nothing reallly"
Pros: "Everyrhing"
Cons: "Everything was fine."
Pros: "Everything"
Cons: "Non"
Pros: "Five Star Singapore Service on board the aircraft."
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Cons: "The toilets were a little unsanitary."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Cons: "Cabin temperature too cool"
Pros: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Cons: "Nothing"
Cons: "Outdated Cabin Fit Out"
Pros: "Movie selection was great. Food was decent. Comfort was expected"
Cons: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Pros: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Cons: "Expected to have more indian movie choices."
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pros: "Excellent service. Good food. Very attentive and responsive flight crew."
Cons: "Space was too tight"
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "Prem econ very good. Crew very friendly."
Cons: "Nothing"
Pros: "Amazing service and comfortable lay flat bed"
Pros: "Great service always"
Pros: "Red wine was good"
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Liked everything from service to comfort"
Pros: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Pros: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Cons: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."
Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Cons: "None."
Pros: "It is really nice to have a direct flight option to Singapore"
Pros: "Everything"
Cons: "Cabin too hot"
Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Cons: "Wearing a face vizor on top of the face mask is silly"
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "Very courteous, friendly, professional flight crew and gate crew."
Cons: "Nothing to mention...very pleased"
Pros: "Flight was uneventful, left on time. Chocolate cake was delicious."
Cons: "I would have liked rear and forward camera live feed to show actual flight"
Pros: "The crew was amazing:)"
Cons: "The availability to have vegan meals...."
Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "Nothing"
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "The crew and comfort of the flying ship is excellent."
Cons: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Cons: "It was too cold in the plane."
Cons: "My baggage was lost!"
Pros: "I was flying first time via Qatar and I am very impressed how excellent was everything."
Pros: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Cons: "Seats were a bit hard."
Pros: "Nothing to be liked on this Flight"
Cons: "Poor Service, they were even out of food."
Pros: "Transit 9 hours without hotel"
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pros: "All crew were nice"
Cons: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
Pros: "Movies collections, friendly staffs"
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "Crew and food"
Cons: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Pros: "Excellent airport; always on time; good meals; excellent entertainment"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Cons: "The food ,however, was disappointing again."
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Cons: "Main course is not enough"
Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Cons: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Pros: "Nice crews"
Cons: "No headsets to hear movies"
Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Punctuality"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "Great service"
Cons: "Seat comfort"
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Cons: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."
Cons: "All the services and the airport"
Cons: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."
Pros: "What they get right: The planes are comfortable and the flight attendants are attentive and kind. The price is okay, and there are plenty of flights from Doha to Manama."
Cons: "What they get wrong- Taking the Doha to Manama flight is like riding the commuter bus from New Jersey to New York City in the U.S. You get there, but that's about it. The waiting area is too small for the number of flights and quantities of people processing through. Many passengers were sitting on the floor while awaiting their flights. Not classy. The boarding process is tedious, and, inefficient, with people cutting in line, others trying to re-negotiate seating while getting their boarding cards scanned, and others not allowing room for additional passengers on the bus that takes you out to the plane. They get on, and block the doorway, so that they can be the first off when we get to the plane. It seems like no one is interested in making this quick and easy, so we can leave on time. That's the other thing. How can a local airline, named for its country, not leave on time? We were delayed about 20 minutes, waiting on people. Just leave them behind! Stick to schedule!"
Pros: "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
Cons: "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."
Cons: "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
Pros: "Crew and all other Staff were very helpful and friendly"
Cons: "Don’t know"
Pros: "Yes Crew were indeed amazing!"
Cons: "Delayed too much except that, everything was good"
Pros: "nothing"
Cons: "everything"
Pros: "Crew, food, entertainment were all very nice. 5 out 5."
Pros: "The flight was delayed from sfo to Hongkang. Very disappointed."
Pros: "Yes for both."
Cons: "Nothing."
Pros: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Cons: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."
Pros: "On time, safe, standard service"
Pros: "Service is up to par. Seat is good. Enough legroom. Smooth flight"
Cons: "The meal is awful. Not enough meal options. No menu handed out to the passengers. There are only two meals for 11 hours flight."
Pros: "Roomy for premium class, friendly service, flight went like clockwork."
Cons: "Plane interior was showing its age."
Pros: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Cons: "The food on Cathay still has not improved compared to other airlines'"
Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."
Cons: "Everything is fine"
Pros: "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
Cons: "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."
Pros: "Inflight entertainment was excellent! Staff were very attentive."
Cons: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"
Cons: "No extra blanket was available."
Cons: "Continues to be incinsistent and spotty service."
Cons: "Flight was absolutely packed"
Cons: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Pros: "Fantastic flight"
Cons: "All good"
Pros: "Schedule of the flight"
Cons: "The food can definitely improve a little more."
Pros: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Pros: "Speed of the plane Food choices Crew"
Cons: "Seat comfort and leg room of economy class cleanliness of the toilet during flight"
Pros: "Airline staff were all helpful and pleasant."
Cons: "No complaints"
Pros: "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
Cons: "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
Pros: "Cathy service"
Cons: "Amazing"
Pros: "Boarding was quick and efficient. Crew did their job pleasantly ."
Cons: "Food was very ordinary, not up to what I expect in business class."
Pros: "Boarding"
Cons: "Food was worse no snacks at all"
Pros: "I like the service and the foods are so delicious."
Cons: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."
Pros: "The crew was polite and efficient."
Cons: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Pros: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
Cons: "The lack of content on the entertainment system, quickly ran out of movies to watch"
Pros: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. The layover was way shortest as compared to other competitor flights. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Cons: "I had a cumulative 10 hours of delays on this trip and missed important appointments because of this"
Pros: "Everything was good"
Cons: "Food. Need veggies"
Pros: "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"
Pros: "Seats are comfort"
Cons: "Considering travelling on business class, there were no more dinner for 2 people after 1 hour of sleeping. I though dinner should be on held when people were sleeping in business class. In fact, I am wrong."
Pros: "For the 15 hour flight from Hong Kong, they served two meals and put out snacks and drinks in the galleys in the interim. The dinner was pretty decent, and they gave a small bottle of water along with Hagen Daz ice cream. The seats reclined pretty well for economy class (the bottom of the seat shifted too, which was unexpected). Power outlets at every seat and an extensive entertainment system with movies from Eastern and Western culture."
Cons: "Breakfast was eggs and some nasty looking sausage, neither of which I ate."
Pros: "The entertainment offering is excellent and the flight schedule into Sapporo is ideal. The food was great and came out at the right times."
Cons: "Staff are not as friendly and knowledgable as other airlines I have flown in Asia."
Pros: "The food was tasty and plentiful and the crew were nice."
Cons: "This was a miserable flight in the smallest seats imaginable. I'm 6'1" and typically flights are tolerable - this was misery making."
Pros: "This is a new Airbus very similar to Boing 777. All seats in Business class are isle seats. I also needed assistance which was also excellant cutting my time in Hong Kong from 1-1/2 hour to less than 1/2 hour."
Pros: "Every thing was ok but no snack"
Cons: "Water and soft drink are important for every one shold serve every half an hour"
Cons: "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."
Pros: "Food was good. Crew were very nice and supportive."
Cons: "Nothing to complain."
Pros: "Nothing comes to mind"
Cons: "-"
Pros: "My seat request was granted."
Cons: "None"
Pros: "Crews were very good"
Cons: "Foods could be better"
Pros: "The 737-800 was comfortable for the 3-hour flight."
Pros: "Timing, Price, Service, Food,"
Pros: "3 free meals."
Cons: "The flight attendants are dry and unhelpful to others not their own race."
Pros: "The seats were spacious."
Cons: "Did not get a check in notice. Hi"
Pros: "On time quick easy boarding. Decent plane and reasonable cost"
Cons: "30 minute wait to retrieve baggage"
Pros: "Planes are newer and clean. Seats are okay. The IFE system is great!"
Cons: "The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving."
Pros: "My first time. It was a fine flight. We liked the food and service and comfortable cabin."
Pros: "I like food"
Cons: "Nothing"
Pros: "The overall experience was good. The crew was very helpful and responsive."
Cons: "If you take a late night flight from LAX they will wake you up to feed you about an hour or hour and a half after take off. It was quite uncomfortable to be asleep and to suddenly have all the lights turned on and woken up to sit the seat upright. It would definitely recommend waiting till after this to fall asleep. Not the crews fault, I just wasn’t aware of this."
Pros: "Safe flight and delicious food."
Cons: "Ground staffs in Guangzhou Air Port are not nice. They yell at customers and answers customer's questions in an unfriendly manner."
Pros: "Should provide strong internet connection on board. Food should be world standard and option for HALAL food."
Cons: "No wifi and HALAL food."
Cons: "Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault."
Pros: "The plane was awesome. It was very spacious and very smooth ride."
Cons: "There system wasnt like this before. We had to take the transit visa for 1 day and it was way too much work. You have to stand in the que for two different lines and for almost more than a hour. We visited there earlier and it wasnt like this."
Cons: "I'm small, only 5' and very surprised by how little legroom is available on the A321 plane from CAN to ICN...a much taller man sat on the aisle seat and had to keep one knee out at the aisle during the flight."
Pros: "Great service."
Cons: "Need “brown” paper towels for the bathrooms, not just facial tissues."
Cons: "They left one of my bags in China. I need it"
Cons: "the flight left 45 minutes late, food was bad"
Cons: "The flight from Korea to Beijing was delayed several times, causing me to miss my onward connections in Beijing and Urumqi. They claimed this was due to weather concerns, but funny that--it was partly cloudy at worst, and every other carrier seemed to be departing on time. Because this isn't a daily route, they reschedule me for two days later at no cost (the one thing that went well here), and the exact same thing--multiple delays, missed connections, and all as other carriers seemed to be running on schedule. At this point, I just deemed the trip not worth it. They have refunded my fare, but I would have preferred my two weeks holiday in Georgia by far."
Pros: "I thought that the trip was fast and everyone was efficient.I"
Cons: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Cons: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Cons: "can't checkin online because can't prereserve seats, without which the checkin doesn't complete."
Pros: "Airplanes are new"
Cons: "No amenities"
Pros: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Cons: "The food was really poor."
Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("
Pros: "Upgraded to super economy cabin, a little more spaces than normal."
Cons: "Very red eye flight taking off at 4am, don't know how did they plan flights, one of the worst airlines in the world."
Pros: "The entertainment"
Cons: "The food was lame"
Cons: "can't use my iPhone even in airplane mode. That makes a big difference for a long flight. A stupid policy to be sure"
Pros: "timely and effective to get to seoul from zhengzhou"
Pros: "The ground staff were also very helpful."
Pros: "The food was edible and the crew was nice. There was an empty seat between me and the lady with baby by the aisle."
Cons: "My bag didn't make it on the plane apparently and I have to wait 2 days for it to come. I don't know what happend or why they didn't put it on the plane. I am very upset!!!"
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Pros: "Crew was great.simple no fuss, quick, late night , not many passengers."
Cons: "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
Pros: "Food was excellent, especially the beef tenderloin dinner. Crew was generally attentive and helpful."
Cons: "Initially seat would not adjust. Crewmember was able to fix it though."
Pros: "Nothing there to like"
Cons: "Didn't like anything"
Pros: "food, boarding procedure"
Cons: "Even airplane mode turned on, passenger is not allowed to use mobile. no private screen"
Cons: "Flight to Fuzhou delayed hours, no information given. Flight from Fuzhou was cancelled. China Southern didn't book us on another flight, or notify us. I spent an hour and a half trying to get a substitute flight (which left 5 hours earlier, meaning our layover was 7 hours in the airport). They said they wouldn't charge me this time (?!). The customer service was terrible, but the fact that they cancelled a flight without notification and re-booking was preposterous."
Pros: "excellent"
Cons: "smooth trip! no hassles"
Pros: "The good care given by the flight crew"
Cons: "Not much - it was quite good"
Cons: "I am frequent business traveller, I flew from KTM to CAN from China Southern. I tell you they have the worst service ever. I asked for a glass of wine in return they show me empty bottle and says we don't have it anymore. This is humuliation, I rated them -10 for Customer Service out of 10."
Cons: "We were delayed about half an hour taking off, which was not communicated clearly. This was already a late flight and i had had a 7 hour layover."
Pros: "Price was good comparatively"
Cons: "Items were missing from my luggage such as bungee cables surrounding bag."
Pros: "They put us up in a hotel when our flight was cancelled."
Cons: "When my flight was delayed and then cancelled, no one came to the gate to explain what was happening. When a crew member finally arrived, he told us to follow but didn't tell us where we were going or what was going on. Crew members and airport staff kept motioning for us to move along like they wanted to get rid of us. They kept saying, "Go! Go!" But wouldn't tell us where. I felt lost and confused the entire time. TERRIBLE customer service. I will never fly this airline again."
Pros: "The best thing about this airline was their on-flight meals. It was one of the best on-flight meals I ever had in my whole life of flying. I had absolutely no problems with boarding on and off the plane. It really was a smooth transition all throughout my flights on China Southern. Entertainment variety was quite vast and I enjoyed them but they weren't too up to date so hope they can put in the recent TV episodes and movies. Flight attendants were quite nice but sometimes ignored me which was strange. But overall, they seemed friendly but I hope they could be more attentive."
Cons: "I don't know if their planes are old or they don't keep them maintained well but I had two technical malfunctions on my flights. First was that my seat couldn't lean back on a three hour flight from Seoul to Guangzhou. I couldn't do anything about it so I tried my best to sleep with not being able to lean back. I was very disappointed to be in a seat that couldn't lean back. It's my first time ever experiencing this. Second, was a 13.5 hour flight from San Francisco to Guangzhou. I plugged in my earphones to watch some shows and no sound was coming out. I asked for new earphones but with these new ones I could only hear half of the audio. It was like I could hear the background music but I couldn't hear the people talking. So then I asked for another set of earphones and I still had the same problem. So I came to the conclusion that most likely it's the problem with the entertainment machine and not my earphones. This was very disappointing to have happened on a long flight so I just slept through the flight and only listening to my MP3 player. With these two instances, I feel that probably China Southern don't maintain their technical parts of the plane well. I never had these instances happen to me on previous airlines so I was very disappointed to have these happen to me on China Southern. I would like to fly on China Southern again but these technical malfunctions are really deterring me."