Daily cleaning, installation of cabin HEPA filters
|May||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$472||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from District of Columbia to Acapulco.
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Scores according to KAYAK customer reviews
Pros: "Es impresionante lo que ha desmejorado Avianca en su clase ejecutiva. Un vuelo de más de 5 horas y la silla no reclina sino solo un poco y no hay donde apoyar los pies. La comida estuvo mala."
Cons: "Tienen que mejorar su servicio en ejecutiva y si les toca usar ese avión mejorar la comodidad de las sillas."
Pros: "For a several hours of flying the seat we’re fine"
Cons: "The crew service was very poor!"
Pros: "La atención"
Cons: "The arrival to bogota was a caos. We waited 2 hours to get immigration..."
Pros: "Attentive service"
Cons: "Food sucks,"
Pros: "Only the price of the ticket."
Cons: "Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group."
Cons: "The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!"
Pros: "Delayed my trip 10 hours"
Pros: "Flight attendants were friendly food was good"
Cons: "Hard to understand announcements and directions"
Pros: "Excellent seating, entertainment, and service."
Cons: "They cancel my fight woñithout notice"
Cons: "It was delayed."
Cons: "Food was bad. Over cooked"
Pros: "Excelent service, flight attendants are very professional"
Cons: "Seat was ahead of the emergency row so it didn’t recline. Was super uncomfortable and it would have been nice to get a heads up that the seats wouldn’t go down."
Cons: "Check in at Dulles was chaos, even though we had completed online check in and just needed to do our luggage drop. I am pregnant and was carrying a 2 y/o toddler and had no preferential/priority treatment. Though we arrived 2+ hours before our departure, we only just made our flight. Ground crew were unfamiliar with Brazilian laws on entry for citizens with expired passports. Our bags never left DC and we received them over 72 hours later in Sao Paulo, after much confusion. We were not offered any means of compensation for this inconvenience."
Cons: "The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier."
Pros: "Everything !!!!"
Pros: "I loved the in flight entertainment that reminded me of JetBlue."
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "All. Comfort of the plane. All was on time. Entertainment"
Cons: "No dislikes"
Pros: "They gave me another boarding pass what made me fell protected and watched"
Cons: "The food in the plane was good but I think it was too little"
Pros: "Crew very good price was good"
Cons: "After landing in Colombia(in transit) we wait for over an hour in the plane, finishing our trip in the cargo area, then we have to run to take our conection."
Pros: "Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost."
Pros: "Flight on time"
Cons: "Easy boarding"
Pros: "Can't beat all the free amenities this airline offers that the big brand airlines charge for."
Pros: "Flight attendants were great!"
Pros: "Seats were comfortable, staff pleasant, food fine and flight on time."
Cons: "Clear day, but bumpy flight."
Pros: "The counter officer was great, the service inside the airplane was amazing. Overall a great flight. I love how Kayak send you reminders about the flight status and anything related"
Pros: "Everything! Service, staff, food, amenities"
Pros: "Excellent service."
Cons: "The food was not good."
Pros: "The service is great."
Cons: "There are no vegetarian options on flight."
Pros: "No comment no comment"
Cons: "No comment"
Pros: "Nice Avianca flight crews and ground crews on all three flights. All flights on time. All seats had good leg room. Soft landings."
Cons: "I didn't know where I should go after Customs in Sao Paulo, Brazil. I was connecting to a domestic flight to Goiania, Brazil, so I needed to drop off my checked bag somewhere to be sent to the plane's cargo. I went to the check-in desk for Avianca, and then they pointed me to the nearby bag drop-off area, which had a 45-minute line. The time wasn't too important for me in that I made it to boarding 25 minutes before the flight--the part that would have been better would be to have on the itinerary that I go to the Avianca check-in/bag drop-off area in Terminal 2 after Customs."
Cons: "The Service of The tripulation they didnt give US a greeting at The begining of The flights not even at The end of The fligth it was my first flight in avianca and The last because i never met The captian he never intruduced him self"
Pros: "Food was good for complimentory airplane food, free movies TV was great!"
Cons: "Plane was extremely hot for the entire trip!"
Pros: "Great trip. Boarding was efficient. Small plan for a long trip. Seat was comfortable, but on an A319 for a 5 hour trip is stretching it. Either way the crew was great and the service was good."
Pros: "There was nothing exceptional on Avianca's service on this service, which as operated by United Airlines."
Cons: "My checked bag was misplaced and never made it to my destination. It has been over 24 hrs and I haven't been able to get any information on it."
Cons: "La aerolínea muy bien , pero en el aeropuerto el dorado la atención de todos los funcionarios es PESIMA"
Pros: "The food"
Pros: "The plane did not crash"
Cons: "We got there an hour and a half before the plane took off and they refuse to check my luggage for the return trip home I had to have the luggage shipped through a company almost cost me $1,000"
Pros: "To do the right maintenance to the plane because I couldn't use the earphones. The plug of the previous earphones was broken and a piece of it was inside the hole."
Cons: "Lack of supervision, because I had: (i) long delays to receive my bags with not explanation at the begining. Later on the "supervisor" told us that some of the bags were left on the road and we had to wait until a belt was available and (ii) in the maintenance of the plane in regards with the seat equipment."
Cons: "I can not request upgrade for my wife, because we had different code locators. I bought my ticket after my wife. I dicided to request a downgrade."
Pros: "The trip in general was great!"
Cons: "Getting the bags too way too long ; after a long flight, will be nice to get out of the airport faster."
Pros: "Everything, on time. Attendance flight customer service"
Cons: "No comments"
Pros: "The service was good, the employees were so polite and helpful."
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Staff were very good."
Cons: "We had an infant and in order to get a meal for the baby one of our paid seats did not get a meal. Very unsatisfactory for first class. The toddler meal provided was terrible. Stale bread, cheese on the sandwich was so bad the baby wouldn't eat it, and he eats almost everything. It was the first food I have seen him refuse to eat."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Fly attenden alwas with a beautiful smile"
Cons: "Almost an hour late leaving the gate."
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Pros: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Pros: "Nicest crew"
Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "2 Delta employers went out of their way to address our messed up situation and make sure we got home without robbing us blind."
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Staff pretty friendly. Plane clean. Ran on time. Good communication. Even though shorter flight, had movie entertainment option. Before flight we had a flat tire so missed our flight. Agent extremely helpful getting us on another flight."
Cons: "There delay"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Cons: "paying extra for leg room and checked bags"
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Cons: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."
Pros: "Crew as amazing Abaut seat to really comfortable but i understand that because i paid for tourist class"
Cons: "Food to poor Probably because off COVID-19"
Pros: "Seats are good"
Pros: "That it was not to crowded"
Cons: "That their was not much communication when it looked as our flight was not leaving on time"
Cons: "More information from the airlines when there’s a delay"
Cons: "Thank you for excellent trip"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "The variety of movies, songs and tv."
Cons: "Nothing everything was excellent!!!"
Pros: "No tanta supervisión en el peso de maletas."
Cons: "I missed my flight by minutes and they did not try to help me at all! They told me that I would have to buy a new ticket, which was going to be twice as much as what I payed for my original ticket. I lost the money for the ticket and my weeks vacation."
Pros: "Counter help was very friendly and helpful"
Cons: "Buying through Vayamos, when initially going to AM website I was directed to go to Delta site. They rejected me, I called them, recording said they would call me back in more than 2 hours. Etc, etc A horrible experience."
Pros: "The staff was friendly and helpful. They gave us food which I was not expecting. They had an in-flight movie as well which was unexpected."
Cons: "Flight Schedule that kept changing."
Pros: "Regardless of the problems I had. the ticket agent was nice and tried to find the best situation to please me and my family so we can all board into the same plane"
Cons: "I found out NO luggage was included after being charged"
Pros: "That I left MCO on time and nothing else."
Cons: "There was a spelling error in the name on the ticket the airline refused to change the ticket so I couldn't go on the trip, didn't get refunded the tickets, had to cancel the many reservations. This has been the worst Christmas of my life."
Pros: "Overall trip was ok"
Pros: "Best seating I've ever had flying coach on a long (8hr) flight. Boeing 787, great airplane! with the exception of the awful food, great flight."
Cons: "bad, bad food. terrible chicken dinner, even worse pasta, no salt and pepper, a bun that tasted and looked dried and tasteless, no butter."
Pros: "nice and friendly"
Cons: "not enough English speakers to help around"
Pros: "organización , courtesy"
Cons: "safety vídeo"
Pros: "Attentive and Friendly Staff."
Cons: "No in flight entertainment."
Pros: "Entertainment Modern airplane Comfortable sit"
Cons: "Seats, food, too much waits at the gates"
Cons: "5 hours delay and the did not give us a clear explanation"
Pros: "Super friendly staff, on time, easy check in, and no complaints!!"
Cons: "No complaints!"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Cons: "Nothing! Everything was perfect and on time!"
Cons: "Seat Comfort and space."
Pros: "very smooth flignt"
Cons: "boarding took a long time due to last minute checkups"
Pros: "Not anything stood out."
Cons: "It was the WORST FOOD I've ever had period. The beer was warm and in short supply. I resorted to drinking to ease the misery of the flight."
Pros: "It took too long for us to take off"
Cons: "No radio stations on the entertainment cinsole Only showed one movie. Should have shown a second one"
Cons: "Lost my luggage, didn't get it until the next night, when I had a very important wedding in Mexico."
Pros: "Hello, I checked in a dog in Detroit, The crew was great once they found out they can accept a dog. At first they were saying no because of partner with delta. I explain I booked the dog already and give all my required documents. Once in Mexico the documents were given to the authorities and when the crew in Detroit made copies they kept the originals and gave me the copies and they made me pay 1800 pesos for a vet to come and sign the paper.. I spoke to aeromexico in Mexico City and they said they are sorry but nothing can be done... This cause me my traveling money and 3 hours of very stressful times for me and my dog who had to stay in the box the whole time. Robin Martin"
Cons: "Included in the first box"
Cons: "The entertainment was awesome. Made the flight time go very quickly...Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Pros: "Crew was friendly, good overall flight"
Cons: "Please offer a vegetarian food option. Many people would enjoy it. It's healthier, tastes better. Simple veg sandwich or bowl of rice and beans? There are many options for a simple vegetarian meal. Only option to eat is white bread with a piece of processed meat. People take it but many people would love another option"
Pros: "Everything was perfect. Flight on time, enough food and drink. Free blanket, headset, beer, etc."
Cons: "I was coming from colombia were I can take 2 bags free of charge then I was charged from mexico to NY for the second bag, this is unexpected and just seams wrong. the people were not helpful at all."
Cons: "tried to xcl a month in advance due to unfortunate circumstances....to no avail. no help at all, whatsoever"
Pros: "Flight was on time flight attendants were very nice and helpful to all needs definitely using this airline again"
Cons: "Everything was great not a problem what's oh ever"
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Pros: "No hubo ningún inconveniente fue plasentero el viaje gracias"
Cons: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."
Pros: "Love this Airline everything about it"
Pros: "Chairs where comfortable"
Pros: "flight on time, flight price"
Pros: "On time. Comfortable. Curtious."
Pros: "Good crew"
Cons: "My passengers are still in mexico, The flight was delayed 1 day and I was not notified I need you to get me a new ticket at your expense"
Cons: "The email said that we could check-in online 48 hours ahead of time. This was not available until less than 24 hours ahead of time. Then when I tried to use this feature, it would not work. The webpage was malfunctioning and would not let me check-in. When we checked in at the desk at the airport, it took them a ridiculous amount of time to find us seats. When she did finally find us seats with barely enough time left to get to the gate to board, she had put two of us on stand-by for the connecting flight. There should have been no question about us having seats let alone being put on stand-by. We had booked this flight well in advance and had confirmation from the booking site and AeroMexico. When we got to Mexico City, they had already bumped the two on stand-by off our flight and put them on another flight the would leave 6 hours later that day. Again there was no possible justification for this, especially since the flight they should have been on with us was only 2/3 full. Although this was less of a nightmare that my 1st flight with AeroMexico had been, again the staff was unhelpful and purposely caused us inconvenience and delay for unacceptable reasons. I intend to never fly with AeroMexico and will tell everyone I know not to fly with them either."
Pros: "Kind crew."
Pros: "Seat cramped"
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Cons: "on time departure"
Pros: "Was not long enough"
Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Pros: "Perfect from start to finish"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "Smooth and easy flight."
Cons: "Food was not good at all."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Cons: "Lost connection"
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "The flight minus was very fast, 26 minutes"
Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
Pros: "Crew was nice"
Cons: "Horrible delay due to maintenance. Seat cushion completely gone. Forced to wait on shuttle bus too long"
Pros: "Only about half full, new plane was very clean, excellent snack options in First, attentive crew"
Cons: "On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!"
Pros: "The flight was only ten minutes late."
Cons: "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."
Pros: "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
Cons: "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."
Cons: "Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat."
Cons: "Long delay at departing airport due to no flight crew"
Pros: "It was a short hop over to New York, so that's the only positive thing I can say."
Cons: "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."
Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"
Pros: "It got me home, and around the time I was originally supposed to arrive"
Cons: "It left late, without any explanation as to why. It's pretty pathetic that I was thankful that AA got me home at all, considering they almost left me stranded in the wrong city, and the only reason I wasn't was no thanks to AA and thanks to Kayak."
Pros: "Uneventful, reasonably timely, not overcrowded, cheerful and friendly flight attendant"
Cons: "Long, needless wait in the cold, crowded, standing room only shuttle bus"
Pros: "Surprised that my flight was so painless! Boarding process was extremely easy (then again, it always is from Kansas City). Staff for professional and kind, the flight was not completely full so it didn't take long to to board and the flight landed on time."
Pros: "crew was nice."
Cons: "plane was small and had no room for carry on flight was late."
Pros: "I was able to grab 4D on both flights using my Alaskan Airlines MVP status. It is a Main Cabin extra seat - but it has a TON of leg room. More than first class it looked like."
Pros: "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"
Cons: "The flight attendant forgot to serve me."
Pros: "Everything the flight but the food was satisfactory with United and not accompanied with food"
Cons: "Food not satisfied or accompanying with ex food because portion was to small"
Pros: "The flight was smooth and staff was courteous."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Cons: "Never made it to destination"
Cons: "Poor WiFi. Poor video. Very small seating"
Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"
Pros: "no problems on flight. complimentary wine."
Cons: "seats bit tight for international flight. why do I have to pay more for more leg room"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."
Cons: "We requested Asian vegetarian meal but messed up. That was very pain."
Pros: "Food during a 2-hour flight compared to what United provided in a 7 or 8 hour flight"
Cons: "I am a like-all man unless misbehaved"
Cons: "Leg room is atrocious. Delayed an hour because of maintenance."
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Pros: "The flight left on time"
Cons: "Baggage fees were very high for an extra bag. Service on the flight was overall ok. Boarding was slow and a little annoying. Gate agents were rude"
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Attendants were kind and helpful The food and drink provisions were good"
Cons: "A small problem with my seat back screen"
Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."
Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."
Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."
Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."
Pros: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Cons: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"
Cons: "Old plane and was not clean."
Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."
Pros: "Friendly crew"
Cons: "Crew did not get all passengers drink"
Pros: "The flight itself was great. Good movies, professional crew."
Cons: "The whole seating process was a nightmare. They didn't assign seats and when I tried to call first they said wait until 24 hours in advance or pay $100 THEN when I tried to check in 24 hours in advance they wouldn't assign seats bc the first leg was operated by United. They then said United couldn't assign seats at check in - only at the gate AND THEN the said they couldn't assign seats for our second leg because it was operated by Luftansa. It was ridiculous added stress on our honeymoon and my husbands first cross Atlantic trip. Made me never want to fly Luftansa/United transatlantic again (and I have been a milageplus card holder so that's saying something)"
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Pros: "Great flight"
Pros: "Nothing at all."
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
Cons: "Touch screen broken on TV. I couldn't watch the films I wanted to watch."
Pros: "Food was pretty tasty and entertainment worked well."
Cons: "The crew was extremely rude and seemed annoyed a passenger would even think of asking for assistance."
Pros: "Meals, for a coach ticket, were surprisingly good."
Airlines flying from District of Columbia to Acapulco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights