Pros: "Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced."
Cons: "Hand out wipes to self clean arm rests and tray tables."
Cons: "Flight was delayed for 3 hrs"
Pros: "Flight left quick and everything was in order"
Pros: "The crew"
Cons: "Everything good"
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Cons: "On time and very comfortable"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Cons: "JetBlue's livery is really beginning to show its age. The entertainment screens flicker and flash and the once-luxurious leather seats appear worn. The crew is still great, as usual, and our flight in general was excellent."
Pros: "El tiempo para entrar a los gates y pasar aduana fue extremadamente largo. No había organización el personal a cargo no manejo bien el orden de llegadas y turno."
Pros: "The flight was shorter than expected"
Cons: "It would have been better avoiding a delay but the crew arriving in time to the plane and another 20 min delay in the plane after leaving the gate"
Cons: "We had to wait 30 minutes for a crew member to show up which delayed our flight."
Pros: "Crew was informative and nice"
Cons: "The boarding process"
Pros: "The crew was great. We left on time & arrived a few mins early"
Cons: "I guess boarding and disembarking. Since there’s only 1 door used it’s time consuming. Some international carriers do both front and back boarding & disembarking."
Pros: "only two flights a day both of them got delay for more than 5 hours unacceptable"
Cons: "Delayed 1.5 hours, in spite of good weather at both airports."
Cons: "First i did check in snd told everybody that st that time 3 hours before flight they can't check the Luggage so de has to wait 20 minutes more and do the line again y just to check in the Luggage having already the boarding pass,then they change the gate 2 times and nobody knew where to go and no representive or notification there for half hour y before boarding time."
Cons: "Can’t have a free bag under the plane."
Pros: "Plane was full, and crew was great getting everybody on board well ahead of scheduled departure."
Pros: "It was on time, friendly flight attendant and the flight was very snooth i was so relax i fell asleep"
Pros: "Snacks had a good variety. Bathrooms were clean and not stinky. Good leg room."
Cons: "Screen wasn't working well when the flight took off. Mid-way though the flight it turned off. Later, the music stations stopped working too. Seat had trouble staying in the upright position."
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "They were super attentive !"
Pros: "Nothing. I didn’t get to fly and service are check in area was a disaster."
Cons: "On the itinerary my last name was missing an o and they did allow for a name correction."
Pros: "Boarding started early, finished early, and we were able to take off early, thereby arriving early"
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Cons: "If the flight is to be delayed, the airline should notify the full delay at once , so people may have a chance to delay arriving to the airport. Additionally when the delay is over 2 hrs they should allow rebooking without penalty, because for some people the trip becalmed useless that particular day because the delay caused the to miss their reasons for flying that day"
Pros: "The flight was smooth and the crew was very friendly."
Cons: "Movie selection was very slim and could not get my seat to recline."
Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."
Cons: "We has a very smooth flight! We didn't experience any problems. tjis was my first JetBlue flight."
Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."
Pros: "The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person."
Pros: "There was no entertainment on my leg from DC to SJU nor from SJU to STX. No power outlets for charging phone either"
Cons: "No entertainment nor power outlets"
Pros: "The confort"
Cons: "Everything was perfect"
Pros: "Lots of legroom in the exit row"
Cons: "Flight delayed"
Pros: "Flight was on time."
Cons: "Sound for entertainment system in a lot of Jetblue flights as in this one works poorly. Paying for luggage is annoying."
Pros: "On time boarding and departures. Terminal A at SJU aid very clean and modern looking."
Cons: "Same snacks, but unlimited. Satellite TV and WiFi is not available overseas. Really? That defeats the purpose of satellite, meaning it comes from space."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Pros: "punctual in taking off and landing, new planes, comfy seats in the smaller aircrafts, not cramped, I like that, friendly "cabin" crew. I like a lot."
Pros: "JetBlue offers good service - had a minor issue with the website while booking that was quickly resolved by customer service, air travel was efficient and without trouble. thanks!"
Cons: "Endless delays and extremely shitty boarding staff."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Cons: "It was cold. Regulating temperature would be nice"
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Pros: "Conscience and timing"
Cons: "Avion pequeño"
Cons: "Flight was cancelled. When tried to reschedule diferencia flight wouldn't let me reserve seats. Got bad seats in counter. The lady was mean the changed gates at very last minute. It got delayed."
Pros: "No hay variedad en el entretenimiento."
Pros: "The personal at counter very helpful."
Cons: "Some information on website is unknown for call center people, like issues dealing with disabled people."
Pros: "Friendly crew"
Cons: "Boarding was from front to back and soooooo slow. The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us."
Cons: "The time"
Pros: "Everything I liked"
Pros: "Excelente atención del personal de vuelo. Gracias."
Cons: "La comida. Gracias."
Pros: "Cada ves que viajo en Avianca , estoy viendo y sintiendo un detrimento en la atención así como en la comodidad de los aviones. Viaje de Washington a Bogotá en busines, y la incomodidad de el avión es desesperante. Q pasa AVIANCA? Acaso se va a acabar nuestra empresa colombiana q ha sido el org"
Pros: "Flight was good as well as service at the airplane, DC to Bogota"
Cons: "Everything ok"
Pros: "The good attention of the flight attendants"
Cons: "The price."
Pros: "I did not like anything about the flight"
Cons: "The service was the worst and they did not let us know that we were going to be late i had to run to my gate cuz I was worried i when back to be in inmigrantion and it took long and the gate."
Cons: "The arrival to bogota was a caos. We waited 2 hours to get immigration..."
Cons: "Food and movies"
Pros: "Boarding was easy- food was ok. Flight on time"
Cons: "The temperature during the flight was to hot Flight attendance were not friendly which is unusual for Avianca"
Pros: "Attentive service"
Cons: "Food sucks,"
Pros: "Only the price of the ticket."
Cons: "Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group."
Cons: "The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!"
Pros: "Delayed my trip 10 hours"
Pros: "Excellent seating, entertainment, and service."
Cons: "Havent gotten there yet."
Cons: "They cancel my fight woñithout notice"
Cons: "Food was bad. Over cooked"
Pros: "Excelent service, flight attendants are very professional"
Cons: "Seat was ahead of the emergency row so it didn’t recline. Was super uncomfortable and it would have been nice to get a heads up that the seats wouldn’t go down."
Cons: "The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier."
Pros: "I loved the in flight entertainment that reminded me of JetBlue."
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "All. Comfort of the plane. All was on time. Entertainment"
Cons: "No dislikes"
Pros: "Crew very good price was good"
Cons: "After landing in Colombia(in transit) we wait for over an hour in the plane, finishing our trip in the cargo area, then we have to run to take our conection."
Pros: "Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost."
Pros: "Flight on time"
Cons: "Easy boarding"
Pros: "Can't beat all the free amenities this airline offers that the big brand airlines charge for."
Pros: "Flight attendants were great!"
Pros: "The counter officer was great, the service inside the airplane was amazing. Overall a great flight. I love how Kayak send you reminders about the flight status and anything related"
Pros: "Everything! Service, staff, food, amenities"
Pros: "Excellent service."
Cons: "The food was not good."
Pros: "The service is great."
Cons: "There are no vegetarian options on flight."
Pros: "No comment no comment"
Cons: "No comment"
Cons: "The Service of The tripulation they didnt give US a greeting at The begining of The flights not even at The end of The fligth it was my first flight in avianca and The last because i never met The captian he never intruduced him self"
Pros: "Food was good for complimentory airplane food, free movies TV was great!"
Cons: "Plane was extremely hot for the entire trip!"
Pros: "Great trip. Boarding was efficient. Small plan for a long trip. Seat was comfortable, but on an A319 for a 5 hour trip is stretching it. Either way the crew was great and the service was good."
Pros: "There was nothing exceptional on Avianca's service on this service, which as operated by United Airlines."
Cons: "My checked bag was misplaced and never made it to my destination. It has been over 24 hrs and I haven't been able to get any information on it."
Cons: "La aerolínea muy bien , pero en el aeropuerto el dorado la atención de todos los funcionarios es PESIMA"
Pros: "The plane did not crash"
Cons: "We got there an hour and a half before the plane took off and they refuse to check my luggage for the return trip home I had to have the luggage shipped through a company almost cost me $1,000"
Pros: "The trip in general was great!"
Cons: "Getting the bags too way too long ; after a long flight, will be nice to get out of the airport faster."
O liked the entertainment. I didn’t like being so close to other passengers, especially when they wore their masks wrong or took them down.
The best was the timeliness from JFK to SJU, and the comfortless of the Business Class seats. The worse is their poor choices of meals and beverages (Plate of Quinoa or a plate of Charcuterie). The should put more attention to those details, maybe even give something more generic that most people will love.
Felt safe. No bathroom lines since many toilets are located throughout the plane. Passengers did great at following the rules.
Pros: "The crew was not overly friendly"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Flight was delayed over 1hr."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: "The plane,plane, plane! Very new and clean , good entertainment. Love it"
Cons: "People taking their time to put their luggage in the bin... Very annoying."
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Cons: "Entertainment choices"
Cons: "Really took 3 hours at airport. Lines"
Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."
Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Cons: "Wider seats and aisle"
Pros: "The check in team and the on board crew were all outstanding."
Cons: "My seat was tight and when the person in front of me leaned back, I was unable to open my computer on my lap."
Pros: "It was just fine"
Cons: "Boarding was chaotic, food was poor."
Pros: "Smooth flight; flight attendants were courteous and attentive; limited entertainment; screens were too small."
Cons: "The beef stew was too salty; dirty bathrooms"
Pros: "Comfort and staff on board"
Cons: "Overall good"
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Cons: "I had to call their reservation center three times in order to receive an electronic ticket. The last call at the checkin counter. I finally receive it 1 hr before ETD."
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"
Cons: "No private enterteinment"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Provided food- even on short trip from Panama City to Bogotá."
Pros: "The aircraft was a new 737-800 series with an entertainment center, the meal was decent and the crew pleasant and professional."
Cons: "Copa does not permit one to make a seat selection at the time of booking - the seats assigned to us upon checking werenot together and in the back of the plane. As Silver customer with United Airlines I would hope for a better choice or what then is the value of the Star Alliance? I likely won’t fly withCopa again. Also, they did not offer hot tea as a beverage selection."
Pros: "The staff was very friendly. The airplane was clean. Boarding was organized and orderly"
Pros: "Excellent service"
Pros: "My first time flying with Copa and I really enjoyed it. The staff was kind, the on flight meal was great and I really liked the entertainment device for each person on the back of the chairs."
Pros: "The people were friendly and professional. Everything was as expected. The ticket cost was about 200.00 more dollars than the other discount carriers but they did not include any baggage. When I compared apples to apples and looked at the 2 bags I wanted to check the price was within 20 dollars ant the Copa flight was at a better time. The Copa flights had food service and the meal was good, chicken and pasta. Would it have been worth 10.00 at the airport? Yes it would have been. 1 meal each way would more than make up the difference. All in all the flight worked out to be at a better time with friendlier service and an equal or better value for my total cost. The flights were on time. Nicely done."
Pros: "We left on time and the crew was very nice and professional. Loved the fresh fruit for breakfast."
Cons: "The seats were not very comfortable for business class. I liked the space and width but the seat and headrest were very hard. And the bathroom in business section was the smalllest ever on an international flight."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "The food choices are limited foe vegans."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Cons: "Entertainment system did not work. Some seats had them others did not. Mine did not work."
Pros: "Everything was great good service"
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped."
Pros: "The short stops"
Cons: "Delay en our flight"
Cons: "No explanation was given"
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Nicest crew! Makes me never want to fly an US airline again."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Pros: "everything was great :)"
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "The crew was very helpful and friendly."
Cons: "seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight."
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Pros: "Excellent experience!!!"
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Cons: "The flight attendant was rude."
Pros: "Attentive crew members."
Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."
Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."
Cons: "Sat on tarmac for 5 hours"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Cons: "Almost 4 hour delay."
Pros: "Flight was mostly empty and it’s a short trip."
Cons: "Everything AA did nothing right."
Pros: "One flight attendant who was on a plane not scheduled for this flight (much smaller plane than scheduled) so lots of people left behind. Don't know her name but she had the best personality and really took care of a lot of people not happy being late of stuffed into a very small plane."
Cons: "Delays happen but DCA is a pretty big hub not to have a big enough plane to get passengers on board who are already delays. You had to pay $700 vouchers to a whole bunch of folks so whatever profit was possible went to vouchers instead."
Pros: "The boarding was quick and easy and the lights were dimmed as it was a red eye flight. Couldn't have asked for anything more."
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Cons: "on time departure"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Pros: "Arrived early. Friendly pilot."
Cons: "Attendant did not offer snack choice."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Pros: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Cons: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Pros: "Pleasant service ; courteous team"
Cons: "Flight delayed"
Cons: "Horribly bumpy the whole time, no drink service because it was so shaky"
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."
Pros: "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
Cons: "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Competent crew; flight arrived on time with my luggage."
Cons: "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Cons: "Lost my luggage and flight delayed"
Cons: "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."
Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"
Cons: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Cons: "Super old planes, no had a tv."
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "Surprisingly the seats were not cramped as on other airplanesI have benn on"
Cons: "I wished there was no delay in Miami each way. Miami to Washington an overcrowded runway caused the delay"
Pros: "Good crew, everything efficient with no problems for getting from point A to point B."
Cons: "I really am starting to hate the CRJ-700. I dislike being packed into one with 50 of my closest friends I never knew."
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "The entertainment system was good. It took mind mind off the 4 delays that occurred with the flight."
Cons: "4 delays that occurred with the flight. 45 minutes to board. 30 min to leave the gate. 30 min to takeoff and 30 min to get to the gate when we landed."
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "America Airlines...worst service and just a horrible experience"
Cons: "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Crew was very friendly. It was very comfort and the seats are very good."
Cons: "They changed the terminal for departure three times. Every time it changed al lot of people had to take the shuttle between terminals again. I don't think it was American Airlines fault, but the la guardian airport was not really customer friendly"
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "ON TIME I want to mention GLORIA who was the flight attendant from ORD to Reagan on my way out. She was funny and had us laughing. I flew out Tuesday June 28th but didn't take the survey for that flight."