Comfortable flight, very kind crew. Food was average. Good night use my headset to listen to movies and music which is typical for airlines. Why not offer a subtitles on All movies? I was told to be at the airport 3 1/2 hours before flight but boarding did not start until 2 1/2 hours before flight. In ability to check in online remains frustrating
Pros: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Cons: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Pros: "Very nice and accommodating crew!"
Pros: "The crew was v good"
Cons: "The seats and boarding staff"
Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Cons: "Have air fresheners in toilets. Make it smell better."
Pros: "seats were awesome, so as the food and the occasional snacks were delightful"
Cons: "My entertainment screen wasn't working, but since I got a window seat I didn't complain. Long time for a 12 h flight without video or something to occupy myself, but at least the USB port was working..."
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Pros: "seat was great"
Cons: "flight attendant should be nicer"
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "The staff was very helpful went above and beyond to help. Everything was smooth from boarding to landing plus everything in between."
Pros: "Museum of Islamic Art,"
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Pros: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Cons: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Cons: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Pros: "The flight crew was very friendly and helpful in getting you settled on the flight"
Cons: "Boarding was a bit Hectic in Bangkok."
Cons: "Food and service and crew"
Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Pros: "Excellent service. Excellent quality of food."
Pros: "In-flight treatment"
Cons: "The seat"
Cons: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Pros: "The convenience because it goes to Nagpur directly"
Cons: "A very long flight. It was very tiring. Security check in Doha was unnecessary, because we already had it in nagpur"
Cons: "my flight was delay 24 hours"
Pros: "Flight was as scheduled"
Cons: "Did not like the entertainment"
Pros: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Cons: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Cons: "Probably the best flight crew I ever had the pleasure of being with."
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pros: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Pros: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Cons: "Everything was all set. Only shortcoming was No free wifi"
Pros: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Pros: "Service and crue was good"
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Cons: "the flight was canceled."
Pros: "The seating, crew members, and entertainment was really good."
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Pros: "Was not a pleasant flight"
Cons: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."
Cons: "Ran out of meal options in both flights"
Cons: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Pros: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Cons: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"
Cons: "Still stuck in Doha! Flight hasn't happened yet!"
Pros: "Slept most of the way"
Pros: "Wayne at the DCA Airport was gracious and amazing."
Cons: "The planes still aren’t clean. Pretty sure something was growing on the seat in front of me."
Cons: "Had to check carry on and go to baggage carousel delaying my getting out of the airport"
Cons: "Flight information"
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Pros: "Nothing, because I missed a doctors appointment due to the delay and I spent the entire day traveling instead of the 3 hours it should have taken."
Cons: "Delay and they not even offer something to drink at the gate."
Pros: "Crew was informative and nice"
Pros: "The crew was very good. The seat was okay."
Cons: "There was some sort of breakdown and the flight was delayed about 40 min"
Pros: "Boarding was quick and crew was helpful."
Cons: "Just nothing extraordinary to note."
Pros: "Wonderful crew, very prompt schedule"
Pros: "Everything ran smoothly on this flight- on time , fast luggage delivery, cheerful flight attendants."
Pros: "Not applicable since flight changed to direct flight to FLL"
Pros: "Female pilot"
Cons: "Vouchers for non working entertainment is only good toward a JetBlue flight not for food and drinks that must be purchased"
Cons: "Delayed 1.5 hours, in spite of good weather at both airports."
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Pros: "I was expecting cattle class legroom because of the price of the ticket. What a pleasant surprise to have room to stretch my legs."
Cons: "I really can't think of anything unpleasant about the flight."
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Cons: "The flight delay estimates were off and it was pushed back throughout the day. Staff members were going out of their way to ignore me when I was trying to switch flights and seemed to not be interested in helping. They kept telling me what I should have done with incomplete information rather than helping."
Pros: "Leg room, TV, all crew"
Cons: "Tray table was dirty"
Pros: "Captain kept us informed"
Cons: "We were Delayed several times. We finally boarded the plane,sat outbom the tarmac for over an hour and then turned around and went back to the gate. We were then told another flight crew would have to take us. We waited another 45 mins in the plane."
Cons: "I had a very bad experience with Jet blue, they send me an email that the flight was still on time which was supposed to be at 11:am on September 21st , when we arived to the airport we found out that we were late for the flight so we missed our connecting flight, and we couldn’t get another flight to the destination, we paid for a full week and we won’t get there until Monday lm looking to get my money for All my losses, the Hotel in New York $254 the connecting flight and the coast of our resort, and all the aggravation the we got because of your scheduling, my name is Rola Barkho my address is 259 Wilson ave , Paramus nj 07652. Email address is rpperfectimage@aol. Com or my phone # is 201-913-9349 I will appreciate your concern. By the way it was our 28th years anniversary"
Pros: "Though we had to deal with Hurricane Florence, we really didn't feel the turbulence during the overall flight."
Pros: "For a short flight they even serve snack and drink. On time departure."
Pros: "My flight was a little over an hour so it was quick, but the crew was great. We got complementary drinks and snacks despite the short journey. The plane had TVs on the seatbacks for those who like the entertainment!"
Cons: "My only complaint is the flight delay, caused by a malfunctioning AC, but that’s not the airline’s fault. The pilot got us there only 20 minutes later than scheduled despite being delayed by more than 30 minutes."
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Pros: "I sat at the back of the plane and the flight attendants were great."
Pros: "Loved the convenience of traveling one airline from Atlanta and my luggage booked through."
Cons: "No particulars"
Cons: "Flight was over an hour taking off and I did not get seats I chose."
Pros: "The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person."
Cons: "Both my flights were delayed for many hours. The departure flight was due to weather - not Jet Blue's fault but the return flight was delayed over 4 hours. We did receive a voucher but it hardly makes up for the extended delay to arrive home."
Pros: "I passed out at takeoff and slept like a baby the entire flight home. Everything was great."
Cons: "I am Mosaic but my checked bag was the last to come off the conveyor belt. Just a little annoying when my ride is waiting on me."
Cons: "It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !"
Pros: "The fact that there was barely anyone on the flight"
Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Pros: "Flight was on time."
Cons: "Sound for entertainment system in a lot of Jetblue flights as in this one works poorly. Paying for luggage is annoying."
Pros: "No surprises."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Pros: "punctual in taking off and landing, new planes, comfy seats in the smaller aircrafts, not cramped, I like that, friendly "cabin" crew. I like a lot."
Pros: "Service and comfort"
Pros: "I liked that I was somewhat accommodated."
Cons: "I didn't like that I had to pay for a seat that I did not want because there was a mix up"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."
Pros: "Orlando's kindness"
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Cons: "I didn't like that I had to spend $300.00 USD on a hotel!!!"
Pros: "The crew was very interested on help and attentive with the passengers. But the seat wasn't comfortable. The design of the cushion is not the best to be seating"
Cons: "Entertainment choices"
Pros: "on time, good seats and leg space"
Cons: "I wish Copa has more flights in US"
Cons: "Really took 3 hours at airport. Lines"
Pros: "It was an old plane, no WiFi!!! There is was an hour and half delay which no one made it clear as to why ."
Cons: "the manager at the counter at IAD insisted make the connection in Panama City! Of course after landing in Panama City I missed the connection. Had to stay at a hotel and I purchased business class ticket but they don’t have business class seats available on the next flight and book me on economy"
Cons: "Wider seats and aisle"
Pros: "The check in team and the on board crew were all outstanding."
Cons: "My seat was tight and when the person in front of me leaned back, I was unable to open my computer on my lap."
Pros: "The crew was wonderfully attentive. My only complaint is the narrow ley room."
Pros: "It was just fine"
Cons: "Boarding was chaotic, food was poor."
Pros: "Smooth flight; flight attendants were courteous and attentive; limited entertainment; screens were too small."
Cons: "The beef stew was too salty; dirty bathrooms"
Pros: "Comfort and staff on board"
Cons: "Overall good"
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Pros: "Every thing was excellent"
Cons: "No private enterteinment"
Pros: "Provided food- even on short trip from Panama City to Bogotá."
Pros: "New fleet, personal entertainment, food and drinks, carry on and one suitcase all included. Connection in Panama is smooth. Better than American, Delta and United for sure."
Cons: "The check in process at Washington Dulles was painfully slow. It seems that every passenger had special needs and none were checked in quickly."
Pros: "Food was tasty and served quickly ...staff was friendly and extremely polite"
Cons: "The usual with all planes when you fly economy ...cramped seats"
Pros: "The aircraft was a new 737-800 series with an entertainment center, the meal was decent and the crew pleasant and professional."
Cons: "Copa does not permit one to make a seat selection at the time of booking - the seats assigned to us upon checking werenot together and in the back of the plane. As Silver customer with United Airlines I would hope for a better choice or what then is the value of the Star Alliance? I likely won’t fly withCopa again. Also, they did not offer hot tea as a beverage selection."
Pros: "It was my first time using Copa, I travel often, I was surprise by the friendliness of the crew, the entertainment was great,"
Cons: "The food quality should be better"
Pros: "Excellent service"
Pros: "Boarding wa son time and smooth"
Cons: "The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor"
Pros: "My first time flying with Copa and I really enjoyed it. The staff was kind, the on flight meal was great and I really liked the entertainment device for each person on the back of the chairs."
Pros: "The people were friendly and professional. Everything was as expected. The ticket cost was about 200.00 more dollars than the other discount carriers but they did not include any baggage. When I compared apples to apples and looked at the 2 bags I wanted to check the price was within 20 dollars ant the Copa flight was at a better time. The Copa flights had food service and the meal was good, chicken and pasta. Would it have been worth 10.00 at the airport? Yes it would have been. 1 meal each way would more than make up the difference. All in all the flight worked out to be at a better time with friendlier service and an equal or better value for my total cost. The flights were on time. Nicely done."
Pros: "We left on time and the crew was very nice and professional. Loved the fresh fruit for breakfast."
Cons: "The seats were not very comfortable for business class. I liked the space and width but the seat and headrest were very hard. And the bathroom in business section was the smalllest ever on an international flight."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "Entertainment system did not work. Some seats had them others did not. Mine did not work."
Pros: "Everything was great good service"
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped."
Pros: "The short stops"
Cons: "Delay en our flight"
Pros: "Crew was great and friendly."
Cons: "No on board entertainment."
Cons: "No explanation was given"
Cons: "Apparently is high season and therefore they refused to take my extra luggage that I was willing to pay. I was told to throw my luggage away. I don't live in the US, thankfully my niece does and she was able to take the luggage home. Now I don't know when I'll get my stuff"
Cons: "The movies were boring"
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Pros: "everything was great :)"
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Cons: "seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight."
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Cons: "No hubo buen entretenimiento ni alternativas y en el viaje de vuelta faltó el café en un viaje de cuatro horas y cuarenta minuto"
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Pros: "Attentive crew members."
Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."
Cons: "I was unable to travel with three suitcases, despite the fact that I was willing to pay for the third bag. I had to put some of my stuff in another bag and was charged overweight. What infuriates me is the fact that at no point of the web check in process I was warned about this. No warning, no email, nothing. I am never using Copa Airlines again and I am warning everyone I know not to use this third-rate airline ever!"
Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."
Pros: "El entretenimiento y la atención de la tripulación"
Cons: "El abordaje debería hacerse de atrás hacia adelante, ya que es incómodo para los que estamos en lis asientos delanteros del pasillo cuando pasan los viajeros con carteras o maletas grandes También me gustaría que este cuestionario fuera en español"
It was quick, plane was loaded and the service on board was ok
Those corn kernel snacks were too hard for my dentures
Pros: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Cons: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Pros: "Boarding process was easy and flight was smooth."
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Pros: "The crew was very polite and helpful as the flight attendant was still new."
Cons: "It was FREEZING on the plane."
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Nothing. American is consistently terrible."
Cons: "Flight pushed back on time, but then we sat on the tarmac for well over an hour. I'm sure they did that to fudge their on-time record. Totally lame."
Pros: "The was plenty of leg room."
Cons: "One flight attendant was pretty unfriendly."
Cons: "Flights could be on time. Every one of the 4 flights were late. Also it would be nice to offer a snack that doesnt contain wheat and sugar."
Pros: "Was not long enough"
Pros: "Flight was smooth...take off to landing"
Cons: "The lack of leg room was wild. I’m under six feet tall and my knee caps were in the spinal column of the man sitting in front of me."
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."
Pros: "Good crew, good service, good captain."
Cons: "If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)"
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Not a challenging process from beginning to end."
Pros: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Cons: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Pros: "Efforts to get us to Philadelphia"
Cons: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."
Pros: "Pleasant service ; courteous team"
Cons: "Flight delayed"
Pros: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Pros: "The wait time for the connection was not too long. But on the way back to the US, I almost missed my flight from Miami to Washington-DC because I didint have enough time to go though imigration and also had to wait for my luggages. Thank you!"
Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Pros: "Boarding was efficient"
Cons: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
Cons: "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."
Cons: "Lost connection"
Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"
Cons: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Pros: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Cons: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked."
Pros: "I was in first class, so the legroom and seat comfort is good. The seats were removed with leather and headrest was movable."
Cons: "The gate agent didn't enforce the carry-on policies. Large roller bags were turned sideways in the overhead bins. Flight attendants were not friendly. Why pay profit sharing to employees if they still are treating people badly. Overall it was an ok flight, I wouldn't go out of my way to fly them, just if they are the cheapest, because their attitude towards paying customers is horrible. I wish I could return the favor to them one day, I bet they wouldn't like it very much."
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Pros: "Nothing stood out as being particularly good."
Cons: "A 6-hour international flight should provide food and entertainment. I flew Toronto to Port of Spain. No free food (not even pretzels), no inflight entertainment system, cramped seats with poor legroom, grumpy flight attendants, an hour delayed due to disorganized boarding process."
Cons: "AC would always delay"
Cons: "The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening."
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Cons: "Giving your guest a cup of coffee is basic. To tell guest to get her own is a no no. Better training??"
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Pros: "Did not get to go"
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Cons: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
Pros: "The flight attendants were excellent. The dinner was similar to business class but the breakfast was just a slice of bread."
Cons: "The leg room was too small and the seat did not recline enough to have a decent sleep."
Cons: "They feel like seats for budget flights."
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "My mother's attendants and the flight crew were very friendly and courteous to her."
Cons: "No information or communication about bringing your own food or snacks on board. No food, snacks,entertainment or immigration forms were available. There was some food for purchase but if you didn't have a credit or debit card then you couldn't buy it. My mother was in a wheelchair waiting to board in Toronto and would have bought food to either eat there or carry on the plane but another passenger was severely reprimanded for getting out of her wheelchair and going to the bathroom, so my mother was intimidated to stay seated and not go to the bathroom nor ask any questions as to if she could go and buy some food or snack to eat while she was waiting. Only juices were served. She was flying since 11 am and arrived at 9:30 pm without any food. The website as well as all emails should inform about luggage weight as well as food and entertainment. On a layover the attendants should be more cooperative with disabled passengers and allow them to use the bathroom as well as to go and buy food."
Cons: "First it was delayed because of the aircraft, then it was delayed some more because of the bags on the plane but no passengers - bag owners . Then it was delayed because the ramp crew could not be found to remove the bags. Then it was delayed because of the weather ..."
Pros: "I liked that at 3 am I finally got a room"
Cons: "The farthest I got in 2 days was Toronto Canada"
Pros: "Flight staff was nice."
Cons: "The plane was VERY tight. It is probably the plane with the least amount of legroom I have been on, very uncomfortable. The flight staff, although nice, was uninformed of the necessary paperwork to enter the DR and, as we landed, it made a big mess because no one knew what they needed and had to start filling out paperwork all at once."
Pros: "The food was great, service was excellent, and entertainment selection was awesome."
Cons: "Would've appreciated more legroom, but the same can be said for just about any airline."
Cons: "At least snacks could have been given..."
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Pros: "service, friendly attendants, amenities"
Cons: "Wish I could select no stars"
Cons: "Due to icy weather we missed our flight from Montreal to Las Vegas Wed Jan 4. Could they not have waited for the delayed flight from Ottawa to facilitate this connection? Many people had to wait overnight in the plastic airport chairs until the next flight at 8am Thurs Jan 5th. At that late hour could not the lights be slightly dimmed, the heavy beat pop music loop discontinued, and a dispensary machine with water, coffee or tea be in the departure area? There was none and the other shops had closed. It was overly bright, noisy and impossible to stretch out on the seats with rigid dividers."
Pros: "I liked the variety of entertainment options on the iPad app."
Cons: "Unless you knew ahead of time that the entertainment system was housed entirely in an app, you wouldn't know that you needed to have a smart phone or tablet on the flight and needed to download the app. A few people in our traveling party either didn't have a smart phone or tablet, or had trouble downloading the app while on the flight. Also, a few people had issues with the app freezing while in use. There was very little legroom between seats, resulting in an uncomfortable flight. We flew economy on our connecting flight, and the seats were much more comfortable. My reading light didn't work using my button, but it turned on & off during the flight like it might have been connected to someone else's button. There weren't individual air vents for passengers, so some of us were very hot and some were very cold."
Pros: "Flight attendants were very nice and friendly, they did a great job distributing the meals."
Cons: "No inflight computer to watch movies or track flight info."
Pros: "Service and comfort. Friendly and responsive staff"
Pros: "Flight was Okay"
Cons: "On a clearly international itinerary, had to go through security and customs in Toronto AND Vancouver, despite no need to leave secure area on flight through to Vancouver with final destination Seattle."
Pros: "Everthing was smooth and on time"
Cons: "Nothing specific"
Cons: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Cons: "flight cancellation without overnight accomodation"
Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."
Pros: "The pilot got us through some pretty heavy turbulence. Good job!"
Cons: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"
Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."
Cons: "I didn't like that there were no screens to watch and I didn't know I needed the app on my phone to watch movies until I was already in e plane and too late download it."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The service was good"
Cons: "There was no entertainment."
Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"
Cons: "They messed up my mobile checkin making me miss my flight and then had thenough nerve to try to make me pay a 80$ change fee to take the next flight that was 100$ cheaper than my original. Waiting for a refund! I had to take American Airlines home. I will never flying with them again!"
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Cons: "The plane was up and down twice when it landfall."
Pros: "comfortable seats good movies"
Cons: "no food for a 5 hour flight, not even snacks very crowded - not enough room for carry ons the customs procedure took forever, very nerve racking"
Cons: "No food on a five hour flight. Had to buy food this is nickeling and dimming people. They made me miss my connecting flight we sat around in tarmack and no explanation given."
Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."