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Top 5 airlines serving from District of Columbia to the Cayman Islands
Scores according to KAYAK customer reviews
Pros: "Wonderful crew, very prompt schedule"
Pros: "The crew was nice and the entertainment was great!"
Cons: "Paying for bags!"
Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"
Pros: "Great service everything on time"
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "Good entertainment"
Cons: "Four hours late"
Pros: "Everyone is friendly and helpful. Love the space and experience!"
Pros: "The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person."
Pros: "Free snacks and tv"
Cons: "The seats were small"
Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."
Cons: "Flight was delayed by over an hour and we never got an explanation as to why. Just an apology from the pilot once we finally took off."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
Pros: "Orlando's kindness"
Pros: "We went to the wring airport (BWI instead of DCA) but JetBlue was able to get us on a flight boarding in only 25 minutes at BWI. No problems at gate; we gate-checked our bags, and being in row 20, we're happy that boarding started at the back of the cabin (how sensible!)."
Cons: "My husband's seat back screen died halfway into the flight."
Pros: "First time on Jet Blue...good rid."
Cons: "boarding the plane appeared a little disorganized"
Pros: "Great experience - everything ran on time, comfortable seats with lots of leg room, and an awesome all female crew!"
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Cons: "3 hours delay"
Pros: "The pilot nailed the landing. I always grade the landings from 1-10. This was the first 10 I have ever given."
Pros: "Most room on an aircraft in the last 10 years."
Cons: "The reception of the in flight TV was poor"
Cons: "Flight was cancelled. When tried to reschedule diferencia flight wouldn't let me reserve seats. Got bad seats in counter. The lady was mean the changed gates at very last minute. It got delayed."
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."
Pros: "Best price and better aircraft/service and amenities than most."
Cons: "We were a bit late (30 min) taking off but that was an airport issue, not airline."
Pros: "I'm tall so the extra leg room was good for me."
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Cons: "I've flown from Reagan National (DCA) to Boston Logan (BOS) twice in the last two months, and each time was delayed by 2-3 hours. Why? I understand that Logan has runway construction, but I was flying on Friday night one time, and Sunday night last time. Is the construction still going on such that they don't know a day before my flight that it's going to be delayed by hours? Come on!"
Pros: "We had to make a flight change due to bad weather in FL. It was done quickly, efficiently and at no cost. Wow, what service!"
Pros: "Friendly staff, love boarding from back to front. Clean plane"
Cons: "There were some delays taking off but the pilot was really transparent and it ended up not being severe at all."
Pros: "Great price great service for all staffs in all areas"
Pros: "The stewardess was very nice"
Cons: "We had to deboarding the plane due to electrical reasons, which is unfortunate but I understand. However.. The pilot scared everyone when he said told us that we were deboarding and literally said "it's better to find out now while we are still on the ground because it could have happened in the air and that would not have been good". As someone who has flight anxiety that was not something that sat well. In addition we were not given any instruction on what to do at that point. Should we try to find another flight?.. Should we wait for the plane to get fixed?.. Are we all boarding another plane?... Everyone was confused and frustrated!"
Pros: "First time flying with Jet Blue and it was great. Loved the leg room and amenities at every seat."
Pros: "Everything was on-time, comfortable and quick."
Cons: "Minor issues: the wifi was useless and the I wished that the TV had closed captions."
Pros: "The crew and comfort were great"
Cons: "There is not a good snacks. Other than that service and confort are on their level."
Cons: "Told about our 2 1/2 hour flight delay at the original boarding time, then kept at the airport until 1:30 AM when the flight was finally cancelled."
Pros: "Seating was spacious in 4A, and I am a larger than average person. Loved the Terra Chips for a snack! Generously gave me the whole can of Coke Zero, where some airlines dole drinks out in half can servings. Left and arrived on time."
Cons: "There was some entertainment at Ft Lauderdale Airport when we arrived. The person who knew how to drive the bridge between aircraft and terminal was not there. Someone pitched in and rammed the aircraft around 4 times, trying to make a good connection."
Cons: "The flight was very turbulent, and the captain did a poor job of keeping the passengers informed. In situations like that information goes a long way in comforting people."
Pros: "As always, I genuinely prefer flying on JetBlue & this flight (once we actually took off) was fine."
Cons: "The flight was several hours late departing - not a usual occurrence for JetBlue!"
Pros: "Kept on schedule despite rough air. Professional crew and a clean aircraft."
Cons: "Seats are tight on legroom."
Pros: "The crew was outstanding."
Cons: "My electronic boarding pass would not load on my phone right before boarding. It had loaded fine at check in. Had to get out of line and have attendant print paper pass."
Cons: "Rude, abrupt crew in flight. Boarding agent made us check a case that we carried on on the outgoing flight, with exact same dimensions. Prefer Southwest!"
Cons: "We were supposed to have 2 wheelchairs meet us and it did not happen We ended up walking slowly to baggage claim where our driver met us."
Pros: "Your employees are happy."
Pros: "Excellent overall service."
Pros: "I like the size of the seats and the extra leg room in each isle. First time flying Jet Boue and it won't be my last time."
Cons: "Loved everything."
Pros: "Great crew great pilot great entertainment"
Cons: "The way we board feels very classist."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Pros: "Good on time flight"
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Cons: "Seats a lil tight"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "very friendly crew"
Cons: "Delayed flight"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "The in-flight movie was very much appreciated."
Pros: "Good in general."
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Excellent service, God flight"
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta fo"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Pros: "Not much"
Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."
Pros: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
Cons: "Nothing really."
Pros: "Crew did their best."
Cons: "I'm writing this from the plane I'm still on because they didn't have anyone on shift to work the jetway. We've been on the ground for half an hour. Just a completely avoidable annoyance they didn't bother to avoid."
Cons: "Cramped seats entertainment"
Cons: "Seat didn’t recline all. I felt like a sardine. Seat cushion the most uncomfortable that I have ever experienced."
Pros: "Westjet is just overall awesome"
Cons: "On both legs the seat was super uncomfortable. Really hard."
Pros: "The Westjet app took forever to download on my phone AND my husband was unable to download it ... made for a long flight without entertainment. Also, the crew didn’t come off welcoming or inviting."
Pros: "very nice crew"
Cons: "I was not expecting to get on a full 8 hour flight with no meal unless I pay for it. Although the mistake on purchasing a flight without meal may come from my end, this logic of having to pay for a meal is not ideal whatsoever, this should never happen, especially when going on a 8 hour flight, meals should always be included regardless! never heard of this ever in my life of using westjet for 7 years , very disappointed."
Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Pros: "The Crew, had a sense of humor, the crew had the cart out a lot so there was lots of times to have a drink. A lot more then other times"
Cons: "The boarding could of been organized and we never leave on time"
Pros: "Arrived earlier than scheduled."
Pros: "No ability to change dates of flight."
Cons: "Paying a charge to change flight"
Pros: "The flight crew was excellent. Pilot definitely had his passengers in mind. Landing in windy Regina was perfect"
Cons: "The cabin person upon entering sucked a lemon apparently"
Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."
Pros: "Took off on time and it was a smooth flight."
Cons: "The boarding process was unorganized. Once your ready to board you should call out seat numbers starting from the back of the plane to the front and if someone tries to board before their seat has been called they should have to wait. This would eliminate all of the passengers to rush on line in order to get to their seat and to have space in the over head compartment."
Pros: "Boarding went well. Although it was a full flight, they asked for volunteers to check in hand luggage (free of charge) I did, trying to help. But once I picked up my luggage and got to destination point, I noticed that 2 small items (gifts for family) had been pilfered. Not happy and will not volunteer to help again."
Cons: "No food on plane, no entertainment,( unless you download the app) Above pilfered items"
Pros: "Left on time, pleasant crew"
Pros: "Prices of flights going to Calgary Canada"
Cons: "Prices did not include specific seat.. that was an additional price to pick a seat"
Pros: "The stewardess was awesome."
Pros: "Staff was friendly and were up throughout the flight making sure people were okay and asking if they needed water."
Cons: "Seats were uncomfortable, and couldn’t possibly find a comfortable position to sleep. The seats are so close together I couldn’t even fit to lay my head down on the tray. Bathroom was pretty untidy."
Pros: "My first experience with West jet very enjoyable i would recommend!"
Pros: "We were happy to be seated in the exit row which gave us additional space. Although it was a direct flight, they offered drinks and snacks twice, when normally when flying I only see then come by once. I noticed Aiden seemed really friendly and kept a smile. Also when dropping off our luggage beforehand was a fairly speedy process."
Cons: "Seats don’t lean back."
Pros: "I got the executive treatment"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "The plane was clean, comfortable and the staff were good."
Cons: "It was 30 minutes late to board because we were waiting for the crew to arrive from another WJ flight and to transfer to this one."
Cons: "The plugs don't actually charge anything... :-/"
Pros: "The room between the seats"
Cons: "The boarding The landing The delay"
Cons: "The flight delay"
Pros: "Everything from boarding early to funny safety announcement was awesome."
Cons: "I think they should remove the ability to have people lean back in their seats on the shorter flights. It’s clostraphobic when some feel they have to have a ‘lay back nap’ for such a short flight. It is like you have zero breathing room and feels like they are encroaching on my breathing space. People, the seats are already too close together must you lay back?"
Pros: "trip was fairly smooth, flight was on time. Crew was polite and helpful."
Cons: "Trying to carry travel on luggage up the aisles is very awkward when the plane is already full or half full of people. seating should be done in a bit more order. back 5 rows, next 5 etc. Crew should have a better knowledge of the land masses flying over."
Cons: "First leg of flight was cancelled. Plane didn't come in at midnight as scheduled, so was not available for departure at 6:20 AM. WestJet did not inform anyone - including Kayak. Apps westjet & kayak said departure was on time, but there was no plane."
Pros: "Staff was good"
Pros: "Great professional crew"
Cons: "The snacks were awful."
Cons: "WestJet informed us Kayak did not pay them the funds they took from me on 11/26 and 1 had to pay for full price for the day to fly out. So kayak owes me $500"
Pros: "I love this direct flight from Palm Springs to Winnipeg Thank you WestJet"
Cons: "uncomfortable seat- no padding"
Pros: "Good crew."
Cons: "Waiting. But not West Jet:s fault.Winfy in LGA. Snow on the ground in YYZ."
Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "Very pleasant crew. Complimentary wine was a welcome surprise"
Pros: "The little snacks we had"
Cons: "Losing my luggage"
Pros: "I liked that the inside of the plane was new, bright, and modern. Really great craft."
Cons: "It was a propeller plane and it doesn’t say that when you book. And they only gave water and pretzels. Nothing else. No soda, no coffee, etc. I was interested in purchasing a snack on board and the stewardess said they don’t sell on the flight because it was so short (40 min flight time.) lgehixh I could understand, but AirCanda offered a variety of snacks and drinks during the same 40 minute flight, so not sure what’s going on."
Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."
Cons: "WestJet offers very few services."
Pros: "The boarding was fast and everyone was kind with me."
Cons: "Snacks were given, I wish there were more options."
Pros: "It was a relatively short flight, 2 hours."
Cons: "Noisy from group of kids and young women and a sick passenger sitting next to us."
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "Crew members were okay"
Cons: "Wifi could be better"
Pros: "It got me to my destination safely."
Cons: "Very abrupt service. Not much room."
Cons: "The plane departed 1.5 hours late due to crew issues."
Pros: "Very friendly and accommodating."
Cons: "tv screens on the back of seats"
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Pros: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Cons: "The entertainment apps were difficult to use"
Cons: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
Pros: "WiFi entertainment system."
Cons: "Hard seats, no arm padding. No power to recharge phone and iPad."
Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Cons: "Speaker volume was too high."
Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."
Cons: "Too bad you paid$$$$ and they give you pretzels"
Cons: "Small, cramped seating"
Pros: "The flight was on time"
Cons: "Tiny bathrooms"
Pros: "We got to our destination aver 12 hours late."
Cons: "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
Cons: "Cancelled flight"
Pros: "The flight crew was very friendly"
Cons: "I wish the flight was longer. :)"
Cons: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Pros: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Cons: "Nothing was negative."
Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
Cons: "Coach seating is too tight"
Cons: "Poor seating and lost my bag."
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Cons: "Boarding chaos at Miami airport."
Pros: "Everything else was Fine on the flight..."
Cons: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Cons: "Seat in front of me was broken in the reclined position so I had no leg room."
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Cons: "Plane had no Per-seat entertainment system."
Cons: "lack of ent. options"
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Cons: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."
Cons: "Each flight delayed at least an hour"
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Cons: "no food"
Pros: "Entertainment was free."
Cons: "Had to wait for mechanical issues so we were delayed."
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Pros: "The crew was very helpful and kind."
Cons: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."
Cons: "flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental."
Pros: "Boarding was smooth. Flight was on time. Some weather en route but pilot was able to avoid the turbulence. Overall a good flight."
Cons: "Unrelated to the flight- but immigration and customs in Grand Cayman was slow. 200+ people arrived on this plane and there ware 4 immigration agents although they had more stations. We spent about a half hour in line in each- immigration and then customs. Rental cars is another situation to be aware of regarding insurance."
Cons: "Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Cons: "Never made it to destination"
Cons: "Poor WiFi. Poor video. Very small seating"
Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"
Pros: "An old 777 , dirty and the food was horrible."
Pros: "We liked our friendly and attentive flight attendants, and our safe travel to our destination. Thank you!"
Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"
Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."
Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Pros: "Earlier than scheduled. Enough space."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."
Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"
Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"
Cons: "Old plane and was not clean."
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "No connection anywhere, efficient direct flight, on time, and comfortable"
Cons: "There wasn't anything that I didn't like"
Pros: "The flight attendant was excellent. Much better than most of your other ones."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Pros: "Food was nice"
Cons: "My Bags were sent to wrong flight and now still waiting for my luggage. Trying to call the numbers to track my bags and the number is always busy. I don't know when I will have have my bags. It is very frustrating"
Cons: "For a trans-Atlantic flight this was a very small plane with very tight seats. The bathrooms smelled throughout the plane. Many seat back TVs didrn't function."
Pros: "Entertainment options were varied and kept the flight interesting."
Cons: "The check in process did not allow us to select seats until we got to the airport so we had to sit separately."
Pros: "The United crew were extremely pleasant and helpful"
Cons: "Lufthansa's website was confusing and their agents contradicted one another as we unsuccessfully attempted to reserve seats. No in flight entertainment was available"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Older plane. Entertainment was poor and limited. Food wasn'the good."
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Pros: "that the plane landed in one piece"
Cons: "it was late 1.5 hours it badly was overbooked hand luggage hysteria lack of aircon while on the ground overall attitude of crew"
Cons: "The plane was old. Entertainment screen too small and no way to restart a show. No AC power sockets at chairs. I was sitting at back of the plane and at the time food came there was no choice - they ran out of food options. Also, the plane storage bins were too small to fit small bags."
Pros: "Lots of movies and shows plus constant tracking info."
Cons: "Closeness of seats and worn out touch screens on seat backs resulted in people behind us constantly kicking and pounding on our setbacks throughout the flight. Cleaning crew did not do a thorough job, leaving trash and used chewing gum on floor from previous flight."
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there. My baggage did not reach with me and they promised to deliver it with in next 6 hours and it turned out that they took more than 18 hours to deliver my baggage to my home. My entire day got wasted waiting for this baggage to reach me. Poor communication made me wait and watch the door every hour. I tried to reach and get some information on when that baggage would reach me but no body knows."
Cons: "Small cramped plan. Seats did not recline."
Cons: "Flight was canceled and announced at midnight"
Pros: "The mango sorbet"
Pros: "Crew were gracious & helpful. Plane left and arrived on time. Frequent offers of beverages."
Cons: "There was no space for legs and feet. Rows are too close together in economy. Only my left foot could extend forward - a metal box was bolted to the floor where a right foot would go. Seatback pockets with magazines, headphones, etc take space that knees require. Then when my front neighbor fully reclined for 7 hours, I was really pinned in (middle seat of center section). It can't be healthy to be physically restricted for so long. Very uncomfortable. Ryanair seats packed this close (for much shorter flights) don't seem to have floor obstruction, and eliminate the pockets and recline features which helps."
Pros: "Upgraded active duty military member to economy plus!"
Pros: "Good stuff Dave"
Pros: "Was pleasantly surprised by leg room in coach"
Cons: "More water needs to be offered more often"