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Pros: No hay variedad en el entretenimiento.Read more about Avianca
Pros: No hay variedad en el entretenimiento.
Pros: The personal at counter very helpful.
Cons: Some information on website is unknown for call center people, like issues dealing with disabled people.
Pros: OnLine Check-in worked intuitive and the Avianca-crew are in general good people
Cons: There were no movies avaible on the entertainment system. Only television-alike stuff. Was okay, but could be better
Pros: Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!
Pros: Friendly crew
Cons: Boarding was from front to back and soooooo slow. The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us.
Cons: Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again.
Cons: The time
Pros: Everything I liked
Pros: Excelente atención del personal de vuelo. Gracias.
Cons: La comida. Gracias.
Pros: crew was wonderful but we sat on the runway the whole day and then they cancelled the flight
Pros: flight attendants were attentive
Cons: The flight attendants could have smiled more
Pros: Es impresionante lo que ha desmejorado Avianca en su clase ejecutiva. Un vuelo de más de 5 horas y la silla no reclina sino solo un poco y no hay donde apoyar los pies. La comida estuvo mala.
Cons: Tienen que mejorar su servicio en ejecutiva y si les toca usar ese avión mejorar la comodidad de las sillas.
Pros: Cada ves que viajo en Avianca , estoy viendo y sintiendo un detrimento en la atención así como en la comodidad de los aviones. Viaje de Washington a Bogotá en busines, y la incomodidad de el avión es desesperante. Q pasa AVIANCA? Acaso se va a acabar nuestra empresa colombiana q ha sido el org
Pros: For a several hours of flying the seat we’re fine
Cons: The crew service was very poor!
Cons: More new movies.
Pros: La atención
Pros: Flight was good as well as service at the airplane, DC to Bogota
Cons: Everything ok
Pros: The good attention of the flight attendants
Cons: The price.
Pros: Direct flight
Cons: Very poor baggage drop, sandwiches were poor
Pros: I did not like anything about the flight
Cons: The service was the worst and they did not let us know that we were going to be late i had to run to my gate cuz I was worried i when back to be in inmigrantion and it took long and the gate.
Cons: The arrival to bogota was a caos. We waited 2 hours to get immigration...
Pros: Boarding was easy- food was ok. Flight on time
Cons: The temperature during the flight was to hot Flight attendance were not friendly which is unusual for Avianca
Pros: Only the price of the ticket.
Cons: Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group.
Cons: The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!
Pros: The planes are typically new
Cons: Departure time was 14:47. To be in waiting area 13:47. We started "boarding" (getting on the bus) at app 14: 17 or so. That's when the "fun" started. Bus arrives at plane, which apparently was all but ready for boarding (the stairs were not at plane. Must have waited (with two buses behind us) for half hour or more. Then the stairs were moved to the plane for boarding (or so we thought). Bus driver moved to the stairs, but cocky co-pilot found it more important to argue with bus driver. At certain point, we drove off again, with one bus following and other bus, believe it or not, went on plane. Back at the waiting room, absolutely NOBODY provided info. Police was brought into the waiting area for "comfort". Back to the plane at 16:00 or something. So far, no excuses, or explanations. At certain point the cocky co-pilot and captain were "exchanged" for new cockpit crew. At that time it seemed the announcement system wasn't working properly. Engineers on board etc. At 17:17, 2.5 hrs after scheduled departure, the captain welcome's passengers. As if NOTHING has happened, no apologies and/or explanations for 2.5 hr delay!!!! It is shocking how the crew dealt with this and the complete lack of respect for its passengers!!!!
Cons: They cancel my fight woñithout notice
Pros: Nothing. We were unvoluntearly bumped off the plane as we were boarding. No one told us we were Standby.
Cons: We waited for ever to be told when we would fly out again, our luggage was almost lost.
Cons: Seat was ahead of the emergency row so it didn’t recline. Was super uncomfortable and it would have been nice to get a heads up that the seats wouldn’t go down.
Cons: Check in at Dulles was chaos, even though we had completed online check in and just needed to do our luggage drop. I am pregnant and was carrying a 2 y/o toddler and had no preferential/priority treatment. Though we arrived 2+ hours before our departure, we only just made our flight. Ground crew were unfamiliar with Brazilian laws on entry for citizens with expired passports. Our bags never left DC and we received them over 72 hours later in Sao Paulo, after much confusion. We were not offered any means of compensation for this inconvenience.
Cons: The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier.
Pros: I loved the in flight entertainment that reminded me of JetBlue.
Cons: Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :(
Pros: All. Comfort of the plane. All was on time. Entertainment
Cons: No dislikes
Pros: They gave me another boarding pass what made me fell protected and watched
Cons: The food in the plane was good but I think it was too little
Pros: Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost.
Pros: Can't beat all the free amenities this airline offers that the big brand airlines charge for.
Pros: Flight attendants were great!
Pros: The counter officer was great, the service inside the airplane was amazing. Overall a great flight. I love how Kayak send you reminders about the flight status and anything related
Pros: The service is great.
Cons: There are no vegetarian options on flight.
Pros: No comment no comment
Cons: No comment
Pros: Nice Avianca flight crews and ground crews on all three flights. All flights on time. All seats had good leg room. Soft landings.
Cons: I didn't know where I should go after Customs in Sao Paulo, Brazil. I was connecting to a domestic flight to Goiania, Brazil, so I needed to drop off my checked bag somewhere to be sent to the plane's cargo. I went to the check-in desk for Avianca, and then they pointed me to the nearby bag drop-off area, which had a 45-minute line. The time wasn't too important for me in that I made it to boarding 25 minutes before the flight--the part that would have been better would be to have on the itinerary that I go to the Avianca check-in/bag drop-off area in Terminal 2 after Customs.
Pros: Food was good for complimentory airplane food, free movies TV was great!
Cons: Plane was extremely hot for the entire trip!
Cons: We had to wait too long in the bus in front of the airplane, before we could get in!! The bus was packed, so that was very uncomfortable!!
Pros: Great trip. Boarding was efficient. Small plan for a long trip. Seat was comfortable, but on an A319 for a 5 hour trip is stretching it. Either way the crew was great and the service was good.
Pros: There was nothing exceptional on Avianca's service on this service, which as operated by United Airlines.
Cons: My checked bag was misplaced and never made it to my destination. It has been over 24 hrs and I haven't been able to get any information on it.
Cons: La aerolínea muy bien , pero en el aeropuerto el dorado la atención de todos los funcionarios es PESIMA
Pros: The plane did not crash
Cons: We got there an hour and a half before the plane took off and they refuse to check my luggage for the return trip home I had to have the luggage shipped through a company almost cost me $1,000
Pros: To do the right maintenance to the plane because I couldn't use the earphones. The plug of the previous earphones was broken and a piece of it was inside the hole.
Cons: Lack of supervision, because I had: (i) long delays to receive my bags with not explanation at the begining. Later on the "supervisor" told us that some of the bags were left on the road and we had to wait until a belt was available and (ii) in the maintenance of the plane in regards with the seat equipment.
Cons: I can not request upgrade for my wife, because we had different code locators. I bought my ticket after my wife. I dicided to request a downgrade.
Pros: The crew was very interested on help and attentive with the passengers. But the seat wasn't comfortable. The design of the cushion is not the best to be seating
Pros: Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie.
Cons: More comfy seats and entertainment options. Crew, however, was excellent.
Pros: The crew was amazing.
Cons: A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable.
Pros: on time, good seats and leg space
Cons: I wish Copa has more flights in US
Pros: From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport.
Cons: Have better customer service and not change the flight 24 hrs before.
Cons: Really took 3 hours at airport. Lines
Cons: No space between my seat and the front when the person was reclined. Food (Vegetarian meal) was bland
Pros: Súper crew!
Cons: Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners.
Cons: Air flight attendant was rude and Had an attitude with some passengers
Cons: Wider seats and aisle
Cons: More options in movies
Pros: The check in team and the on board crew were all outstanding.
Cons: My seat was tight and when the person in front of me leaned back, I was unable to open my computer on my lap.
Cons: Thank you
Pros: The crew was wonderfully attentive. My only complaint is the narrow ley room.
Pros: It was just fine
Cons: Boarding was chaotic, food was poor.
Pros: Smooth flight; flight attendants were courteous and attentive; limited entertainment; screens were too small.
Cons: The beef stew was too salty; dirty bathrooms
Pros: Comfort and staff on board
Cons: Overall good
Cons: I had to call their reservation center three times in order to receive an electronic ticket. The last call at the checkin counter. I finally receive it 1 hr before ETD.
Cons: everything, I'll never use them or recommend them to anyone, worst ever!!
Pros: I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all.
Cons: I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all.
Pros: Provided food- even on short trip from Panama City to Bogotá.
Pros: New fleet, personal entertainment, food and drinks, carry on and one suitcase all included. Connection in Panama is smooth. Better than American, Delta and United for sure.
Cons: The check in process at Washington Dulles was painfully slow. It seems that every passenger had special needs and none were checked in quickly.
Pros: The aircraft was a new 737-800 series with an entertainment center, the meal was decent and the crew pleasant and professional.
Cons: Copa does not permit one to make a seat selection at the time of booking - the seats assigned to us upon checking werenot together and in the back of the plane. As Silver customer with United Airlines I would hope for a better choice or what then is the value of the Star Alliance? I likely won’t fly withCopa again. Also, they did not offer hot tea as a beverage selection.
Pros: It was my first time using Copa, I travel often, I was surprise by the friendliness of the crew, the entertainment was great,
Cons: The food quality should be better
Pros: The staff was very friendly. The airplane was clean. Boarding was organized and orderly
Pros: comfort and food/beverages
Pros: Boarding was quick and smooth
Cons: My tush hurt a bit on those seats
Pros: Boarding wa son time and smooth
Cons: The food was low quality and qith not taste, both flights were really bad. Alao entertainment was poor
Pros: My first time flying with Copa and I really enjoyed it. The staff was kind, the on flight meal was great and I really liked the entertainment device for each person on the back of the chairs.
Pros: The people were friendly and professional. Everything was as expected. The ticket cost was about 200.00 more dollars than the other discount carriers but they did not include any baggage. When I compared apples to apples and looked at the 2 bags I wanted to check the price was within 20 dollars ant the Copa flight was at a better time. The Copa flights had food service and the meal was good, chicken and pasta. Would it have been worth 10.00 at the airport? Yes it would have been. 1 meal each way would more than make up the difference. All in all the flight worked out to be at a better time with friendlier service and an equal or better value for my total cost. The flights were on time. Nicely done.
Pros: We left on time and the crew was very nice and professional. Loved the fresh fruit for breakfast.
Cons: The seats were not very comfortable for business class. I liked the space and width but the seat and headrest were very hard. And the bathroom in business section was the smalllest ever on an international flight.
Cons: The food choices are limited foe vegans.
Pros: I liked everything
Cons: After reporting that things were stolen...Copa deny my claimed.
Pros: The crew was super nice and accommodating
Cons: The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics.
Pros: It was nice to be able to watch movies - but the selection of good movies was limited.
Cons: Seats were too cramped.
Pros: Direct flight from IAD to PTY. The flight left on time and arrived early. Bags came out quickly.
Cons: The announcement of sections boarding where barely heard and caused confusion when boarding. My seat was broken. The recline button was broken and it made in difficult to adjust the seat. I'm 78 inches tall and need every bit of room I can get. The adjustable headrest was also broken, it would stay in position which mean t that it was pretty useless to me.
Pros: Crew, food provided on boars
Cons: We sat on tarmac for over an hour before taking offfood
Cons: No explanation was given
Pros: Nicest crew! Makes me never want to fly an US airline again.
Pros: I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate.
Cons: On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids.
Pros: The crew was very helpful and friendly.
Cons: seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight.
Cons: No hubo buen entretenimiento ni alternativas y en el viaje de vuelta faltó el café en un viaje de cuatro horas y cuarenta minuto
Pros: Excellent experience!!!
Pros: A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good.
Cons: The seat was not as comfortable as other airlines I've used!
Cons: The flight attendant was rude.
Pros: I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me
Cons: You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around
Cons: WiFi wasn’t working
Pros: Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail.
Cons: PA system at gate was awful. Instructions were inaudible.
Pros: crew was great and moved me further up in the plane to make a tight connection
Pros: Everything about my trip was exceptional!
Pros: Very clean and plane was not crowded!
Cons: Food and beverage service, but we completely understand with COVID 19
Pros: Good seats and very clear
Pros: Nothing,really other than the fact that it Got us home.
Cons: At least offer water. There was no service whatsoever
Pros: Flight and plan where great.
Cons: Stewardess was very rude and un please y with all customers. Didn’t feel like she wanted to be on the flight. Her attitude was the main problem.
Pros: Everyone was well behaved.
Cons: Great flight
Pros: comfortable first class seat
Cons: There was no wifi. No entertainment, no ability to work.
Pros: Crew was awesome, friendly, tentative, and welcoming.
Cons: Screaming kid in the background, wouldn't stop the entire flight.
Pros: Pilots and crew are still great- all negative comments have to do with corporate policy.
Cons: Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing.
Cons: Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8"
Cons: There were too many people on the flight. The middle seat was occupied.
Pros: 2 and 2 seats, all occupied, no distancing.
Cons: Better seating, boarding from the tail to decrease contact
Pros: Boarding process was easy and flight was smooth.
Pros: Crew was great seats like always aren’t comfy
Cons: Better seats
Pros: Flight diverted. Poor communication
Cons: Realistically explain options of what may happen due to weather issues
Pros: The crew was very polite and helpful as the flight attendant was still new.
Cons: It was FREEZING on the plane.
Cons: Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!
Cons: Everything AA did nothing right.
Pros: The was plenty of leg room.
Cons: One flight attendant was pretty unfriendly.
Pros: Was not long enough
Cons: We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding
Pros: Good crew, good service, good captain.
Cons: If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)
Pros: One of our fellow passengers was willing to change seats so my wife and I could sit together.
Cons: I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab.
Pros: Short flight
Cons: Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation.
Pros: Efforts to get us to Philadelphia
Cons: Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public.
Pros: Pleasant service ; courteous team
Cons: Flight delayed
Pros: DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home
Pros: We were 40 minutes delayed but received good communication and had an uneventful flight otherwise.
Pros: Boarding was efficient
Cons: There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane.
Pros: The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!
Cons: the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people.
Pros: I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines.
Cons: Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time.
Pros: I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!
Cons: Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?
Pros: Food, OK legroom, complimentary wine & beer on a US carrier
Cons: Barely functioning ancient touchscreen system
Cons: They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up
Pros: The plane has improved greatly with their comfort and leg space
Cons: With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour.
Cons: I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked.
Pros: I was in first class, so the legroom and seat comfort is good. The seats were removed with leather and headrest was movable.
Cons: The gate agent didn't enforce the carry-on policies. Large roller bags were turned sideways in the overhead bins. Flight attendants were not friendly. Why pay profit sharing to employees if they still are treating people badly. Overall it was an ok flight, I wouldn't go out of my way to fly them, just if they are the cheapest, because their attitude towards paying customers is horrible. I wish I could return the favor to them one day, I bet they wouldn't like it very much.
Pros: Was about an average flight for domestic travel.
Cons: Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward.
Cons: The flight attendant chastised my husband loudly when doing a pre check before take off. She reached over and yanked his charger our of the socket and stood over him and reprimanded him for not being on airplane mode. The passengers in front were turning around while the passengers behind were laughing. It was excessive and inappropriate. The passengers behind him had tray tables down and video games out and when she addressed them it was in a respectful manner, but when addressing my husband, it was disrespectful and unprofessional. Seemed to be discrimination as she did not treat any other passengers like this. I wish I would have captured this on video to share with American Airlines as I do not think they would condone her behavior. Her name was Marlene and she needs additional training regarding customer service.
Airlines flying from District of Columbia to Curaçao have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Curaçao
Masks required on board, masks provided on flights from District of Columbia to Curaçao
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Curaçao
Testing for antibodies, testing for symptoms for flights from District of Columbia to Curaçao
Waiving of change fees. Search flexible flights from District of Columbia to Curaçao