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Pros: "Great crew"

Pros: "The entertainment was what I like most! Many other airlines do not offer this option or when they offer they charge you for it... jet Bleu has good entreteniment and free!"
Cons: "The boarding was not well organised and there was not enough space for hand lugged."

Pros: "Nothing"
Cons: "I was flying back to the US from India. When I landed at JFK I founded out my flight was cancelled. Flight was cancelled due to weather and the next flight was not until the next day. I stayed at the airport for 24 hours. Was told that no hotel will be provided."

Pros: "Overbook"
Cons: "Overbook"

Cons: "Flight departed 2 hrs late. No jet blue personnel were at the gate for hours, and offered no assistance with connections or alternate arrangements. Never had such a poor experience."

Pros: "So comfortable"
Cons: "The food on board could be better"

Pros: "Fly-fi！Free wi-fi on the airplane"
Cons: "no food，5.5hours ，only water and snacks"

Cons: "Tv, internet did not work majority of the flight, air was not that high."

Cons: "They information re the baggage was incorrect"

Pros: "EVERY THING"
Cons: "N/A"

Pros: "The seats are wide with leg room, even on a center seat."
Cons: "Couldn't check in online, or at a kiosk, because my reservation couldn't be found. Of course, I did have one, and it took going to a counter to get it straightened out, but only after a loooong wait and then barely making it to the gate in time for boarding. Before a 90-minute delay."

Pros: "Boarding first from rear seats worked for me because that's where I was sitting. Worked also for people in rows before they were announced. Gate agent didn't care I guess. My row mates get credit for sharing my middle armrests. Seats are tight. Loved the free Direct TV. Perfect for longer flights. Chose no food"
Cons: "Boarding first from rear seats worked for me because that's where I was sitting. Worked also for people in rows before they were announced. Gate agent didn't care I guess. My row mates get credit for sharing my middle armrests. Seats are tight. Crew didn't enforce the 'upright & locked' in row ahead at landing"

Pros: "Nothing"
Cons: "Even though the flight was delayed, and I had over an hour before take off, I was not permitted to board. In times past, I have flown American Airlines with no issues, JetBlue was extremely unaccommodating."

Cons: "We had mechanical problems prior to take off. Our flight was delayed for a couple of hours. Once inside the aircraft, we were kept there for an additional 2 1/2 hours before take off. We landed in Fort Lauderdale 5 hours later than the scheduled time. We got home at 5:00 AM. Unexeptable!!!!!!"

Pros: "Staff was friendly, courteous, and helpful."

Pros: "I Enjoy Every Moment In Puerto Rico La Parguera En El Pueblo De Lajas , La Guancha En Ponce, Playa Crashboard En Aguadilla, El Faro En Rincon ,Playa Jobos En Isabela,Balneario De Boquerón En Cabo Rojo Me Encantan Las Playas El Agua Es Tan Clara Y La Arena Blanca ,Las Gente Es Muy Servicial."
Cons: "No Tener Más Días Para Seguir Disfrutando. I Love My Island Is Beatiful."

Cons: "Long security lines; contradictory agent instructions; couldn't pick seat; flight delayed three times; Uncomfortable seats."

Cons: "Flight delayed 3 hrs....they didn't even apologise or explain why."

Pros: "The seats. The Wi-FI. The price of ticket."
Cons: "The delays. No notice. Boarding delayed by 45 minutes. 20 more in bay after doors shut. "We are in 20th position for take-off. Another hour. Arr over 2 hrs. Late. Attendents disappeared for a few hours. Sad."

Cons: "I have never had so much trouble with a website/app as with JetBlue for this trip. Checking in was super stressful, since it was a short layover and I had to go through customs. There were few employees to help when I couldn't print my boarding pass, and when I handed my already checked bag off (it was checked through) without a boarding pass the JetBlue employee was extremely passive aggressive and acted like it was somehow my fault I hadn't been able to get it printed and there had been no one around to ask. The flight crew was highly professional and the flight was good, but I was pretty disappointed by customer service on the ground."

Pros: "More legroom, free wifi, free entertainment choices, unlimited drinks & snacks, on-time and efficient"
Cons: "1) Boarding process was not clear on the ticket or anywhere (really not a big deal). 2) When reading about perks and restrictions after we bought tickets, the company mentions certain "classes" of tickets..i.e. "Blue", "Blue Plus" and "Blue Flex" but since I had already bought our tickets, I had no idea which type of fare we bought, since Jet Blue does not provide that information on your ticket information once purchased."

Cons: "Tv didn't work"

Cons: "It's a shame there are so few options for travel to the caribbean from NYC these days. These carriers are charging entirely too much for a very average experience!!!!"

Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."

Pros: "The people who worked there were professional. The other passengers were nice."
Cons: "The seats, even the upgraded ones, didn't recline sufficiently to let my head drop back. This meant that for a period of four plus hours, I was stuck in an incredibly uncomfortable sitting position -- tilted slightly forward, via the placement of my head. And it also meant that the only way to try to sleep was by pitching forward over the tray, hunched forward in a way that didn't allow me to breathe fully. I tried slouching down, and it didn't help. The way that the lumbar was positioned also pushed me forward. The pillows were too small to lift my head much off the tray. Perhaps it's my height and weight. If I was shorter or taller or thinner, my options might have increased. Regardless, if the airlines are going to squish us together, they might consider how to give us some flexibility with regards to placement of back rests, like we have in cars -- adjustment of lumbar curve."

Pros: "I enjoyed the movie when it was on! I enjoyed the leg room as well! The plane was nice and new and I felt safe!"
Cons: "The flight was delayed, and I tried to switch flights to get on with my family since the flight was delayed and they wanted to charge me $600. The flight was cold so I purchased a blanket."

Pros: "Under seat outlets for the win."
Cons: "I was all good for an hour into my cross country flight when another passenger randomly took an empty seat in my row. I almost had the traveler's dream: an entire row to stretch out across!"

Cons: "Had to pay for snacks and blanket, which is ridiculous. Very disappointed."

Pros: "Flight was fine, once it departed."
Cons: "I arrived at JFK after 24 hours of travel from Myanmar. My JetBlue flight was delayed 5-1/4 hours. The delay was devastating."

Pros: "Free Wi-fi"
Cons: "Delayed multiple times and a major gate change, then sat on runway awaiting takeoff for 30+ mins."

Pros: "One pass through the aisle with drink and snack Never again"

Pros: "Nice leg room"

Pros: "Kind crew member."

Pros: "Flight was so delayed car rental was closed seats did not recline therefore quite uncomfortable..."

Cons: "Todo muy bien"

Pros: "Very good price. Very good cabin. Very good crew."
Cons: "No free blankets. Snacks were not appropriate for a 5 to 6 hours flight."

Pros: "The tvs are nice. The selection of snacks the one time they came around was good. I also liked the phone charger ports."
Cons: "They only came around once on our 6 hour trip to offer snacks and drinks. I think a second round should have happened. Also our plane came into the wrong terminal so we had to walk over 20 minutes to the different terminal to get our luggage. They didn't really explain how to do that."

Pros: "Delayed 1.5 hrs, then sat on plane for two hours before being returned to the gate, re-boarded 45 mins later and sat on the plane another hour before finally taking off. We were supposed to leave at 10.40, we didn't leave till around 4."

Cons: "Overheard some of the crew members talking bad and/or making fun of a passenger...in front of other passengers! Also the movies were old."

Pros: "The flight was one of the best domestic flights I have ever taken. Amazingly helpful and courteous cabin crew, excellent customer service, great add-ons like free wifi and snacks. I think I will only be taking jet blue now, especially if the price remains somewhat similar to other carriers. It is simply the best."

Pros: "Nice staff, loved free wifi and tv streaming"
Cons: "Was 1hr late to arrive due to weather"

Cons: "Too cold and noxious fumes prior to take-off which was delayed nearly 2 hours."

Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"

Cons: "Los dos vuelos, ida y vuelta, se atrasaron, lo cual me descontentó bastante"

Pros: "I paid for even more leg room seat, had seat 1A, upon boarding noticed 1B was occupied by person with a dog, and the smell of dog was making my asthma act up, I asked for a seat change and was accommodated immediately without incident. THANK YOU TO THE STAFF N CREW."

Pros: "The courteous behavior shown to seniors couple (us)."
Cons: "One of the bags was missing which could be collected only next day. It could have been delivered at our home. The missing and revisiting the airport caused lots of inconvenience. The staff was polite throughout however."

Cons: "The TVs had to be rebooted several times before the worked and the featured movie selections wouldn't load."

Pros: "Nothing"
Cons: "Delays!"

Pros: "Flight delayed. I didn't get home till 2:00 AM."

Pros: "Crew was helpful. Seats were comfortable"
Cons: "Better food"

Cons: "Great company"

Pros: "Decent entertainment but the headphones provided were bad."
Cons: "Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff."

Pros: "OnLine Check-in worked intuitive and the Avianca-crew are in general good people"
Cons: "There were no movies avaible on the entertainment system. Only television-alike stuff. Was okay, but could be better"

Cons: "Flight was pleasant but avianca has changed many policies and I don’t agree with it."

Pros: "Have traveled many times and when we have troubles/complications always find a solution, thank you"
Cons: "So far nothing, everything is spectacular"

Cons: "flight was delayed 30 mins"

Pros: "Delete"
Cons: "On time"

Cons: "Been waiting for the baha for mor than 30 min"

Cons: "Avianca flight from Bogota to Guayaquil was l4 hours ate in arriving and connecting fight from Guayaquil to San Cristobal, already over an hour late in leaving Guayaquil would not Waite an extra 20 minutes for us. Only 1 flight a day from Guayaquil to San Cristobal so we are faced with a an overnigh"

Pros: "Online check-in, boading"
Cons: "Food"

Pros: "Without problems or big delays"

Pros: "Direct flight"
Cons: "Very poor baggage drop, sandwiches were poor"

Pros: "The food"
Cons: "The personal"

Cons: "They took forever to serve drinks. Old aircraft. Really bad entertainment options of non existant"

Cons: "They lost my luggage"

Pros: "Enjoy the direct flight. Entertainment options are great. Crew is courteous and helpful."
Cons: "Seat is not comfortable at all, especially for short stature like me. Tough for a six hour, overnight flight."

Pros: "Not good service"
Cons: "Not time to"

Pros: "What I like most was the young man that checked in my suit cases. He was beyond amazing: personable, professional, understanding, and overall amazing!"
Cons: "The plane from Boston to Bogota was a bit late, but not by much."

Cons: "Old planes. Bad attitude of the crew. Remote unboarding"

Cons: "The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!"

Pros: "Everything"
Cons: "Nothing to dislike"

Pros: "The planes are typically new"
Cons: "Departure time was 14:47. To be in waiting area 13:47. We started "boarding" (getting on the bus) at app 14: 17 or so. That's when the "fun" started. Bus arrives at plane, which apparently was all but ready for boarding (the stairs were not at plane. Must have waited (with two buses behind us) for half hour or more. Then the stairs were moved to the plane for boarding (or so we thought). Bus driver moved to the stairs, but cocky co-pilot found it more important to argue with bus driver. At certain point, we drove off again, with one bus following and other bus, believe it or not, went on plane. Back at the waiting room, absolutely NOBODY provided info. Police was brought into the waiting area for "comfort". Back to the plane at 16:00 or something. So far, no excuses, or explanations. At certain point the cocky co-pilot and captain were "exchanged" for new cockpit crew. At that time it seemed the announcement system wasn't working properly. Engineers on board etc. At 17:17, 2.5 hrs after scheduled departure, the captain welcome's passengers. As if NOTHING has happened, no apologies and/or explanations for 2.5 hr delay!!!! It is shocking how the crew dealt with this and the complete lack of respect for its passengers!!!!"

Cons: "I was not notified that departure time was changed, it was put ahead one hour and almost lost the flight."

Pros: "Seats are comfy and having movies for the flight is nice."
Cons: "Food isn't great, but it's included free of charge."

Pros: "It was a fast flight. Overall good."
Cons: "The lines to check in the luggage in Barranquilla Colombia took long although there was not that many people. Overall not that much time, the boarding process in Boston was fast an friendly ."

Pros: "No delays"
Cons: "Everything was nice."

Pros: "The movies were the only good thing in this flight because the food sucks and the seat are very uncomfortable, which makes think on not to take Avianca for long distance trips anymore"
Cons: "The flight was delayed (53 min) and they only announced once the change in the gate from 51 to 43, many people were lost without knowing were to go."

Pros: "Punctuality is remarkable. personnel service on board is great"
Cons: "plane is dated on board food is non existing. Only minor beverages. Entertainment system was good 20 years ago. Today it is not luggage took WAY TOO MUCH time to be delivered. Don't know if this is an airline or airport problem"

Pros: "Nothing. We were unvoluntearly bumped off the plane as we were boarding. No one told us we were Standby."
Cons: "We waited for ever to be told when we would fly out again, our luggage was almost lost."

Pros: "It was a horrible experience dealing with Avianca customer service and Erardo Romero"
Cons: "Our bag made it on the flight. We did not. Cause was an Alaksa Airlines system glitch delaying check-in. Avianca cancelled our entire trip to Cuzco and back because we did not makw the flight to Boston."

Cons: "The flight was canceled, 2-3 day ahead of flight, leaving us scrambling for flights to get me to meetings. Avianca was difficult to contact. The new last minute flights were schedule on COPA...cost us an extra 3000 dollars last minute. To add insult to in jury......the COPA leg from New York was canceled at the airport due to a mechanical problem. We were suppose to leave on Tuesday at 3:25 and get to Bucaramanga that night..........DID NOT HAPPEN. We finally, after two nights in two different cities hotel rooms, we got to Buca on Thursday morning about 10:30 am. COPA's help, was awful............confused, non professional. We could not get food from noon on one day to about 5 the next morning. COPA did not care."

Pros: "Nothing"
Cons: "The airline was on strike and I haven't gotten my money back."

Pros: "Horrible"
Cons: "Horrible"

Pros: "Accomplisment on timing"
Cons: "The seat was a little too hurt for my poor butt, but it is my problem because I am a thin person."

Pros: "Everyone on the plane crew was extremely polite. The seats gave me plenty of leg room as a 6’ tall man."

Pros: "Everything. Except two things explained below."
Cons: "Our chairs didn't recline, making unconfortable to sleep during the flight. Entertaiment didn't have close caption for deaf people or hard of hearing people."

Pros: "Normal flight, except for - see below"
Cons: "Flights from Valledupar to Bogota are usually late. Our return flight last Friday was more than 45 min late. We were at the airport ontime, the airline announced the delay but didn't anounce when the plane landed and began boarding, only a few minutes before closing the flight. Airport staff was uncollaborstuve."

Pros: "The staff in Bogota were oh so friendly compare to my previous experience in GYE. Same as when coming down from SJO. Beautiful. Keep it up! Friendly atmosphere just a delight, like it should be."
Cons: "It would be nice to have vegetarian options and the entertainment options were down. This is no way a big deal. I just mention it as there are more and more people embracing vegetarianism so if you want to be on the front lines of customer care, that would certainly make you one of the top ones in that regard alone! Pura Vida! Dave"

Pros: "Good"
Cons: "The movies"

Pros: "Terrible all the way around. Took half a day to get from Lima to cusco and only excuse was "air traffic is busy". I understand an hour or two but 5 hours seems a little excessive. Lady was extremely rude. Won't fly this airline again."

Cons: "We had to wait too long in the bus in front of the airplane, before we could get in!! The bus was packed, so that was very uncomfortable!!"

Pros: "Seating was comfortable"
Cons: "The boarding process was not bad. They boarded all passengers at once instead of by rows. I requested a Asian Vegetarian and instead I got a meas 99% pasta and 1% vegetable. Very poor food."

Pros: "The staff, including the gtound staff was very helpful"

Pros: "Really really nice plane"

Cons: "Time to wait"

Pros: "Good space and entretaiment"
Cons: "Food was not good People that work with the company were not kind"

Cons: "More food options."

Pros: "The passenger next to me..... That's about it"
Cons: "Extremely cramped seats, limited meal options. all I needed was something without pork and wasn't accommodated by a really rude flight attendant. No entertainment on back of seat for nearly 6 hours...."

Cons: "The time in the check in Line was horrible, why the people who made your check in on line wait around at airport, more that the people don't have check in? It is absurd!!"

Pros: "I like this flight very smooth no worry what so ever I will flight again"

Pros: "I like this flight very smooth no worry what so ever I will flight again"

Pros: "NA"
Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"

Pros: "I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time."
Cons: "The food was mediocre."

Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"

Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."

Cons: "We had a very early flight (1am) with an estimted arrival time at 6:30, but lights went on and breakfast was served at 5am- hard to get some rest!"

Cons: "I have tried to pay for and upgrade for my wife to fly with me in business class. The answer was that there were no seats available on the flight from JFK-PTY. But there were seats in the coneection flight from PTY-POA, because a passenger from Havana got businness seats without paying extra."

Cons: "Crying kicking baby in the seat behind mine ruined the flight."

Cons: "Lost one of my bags Food barely edible. Above was flight jfk to Panama City This flight had no tv that worked. Audio was broken."

Pros: "Movies"
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases."

Pros: "The flight was on time, the airline personnel very polite and attentive. I recommend to my friends and family to choose Copa for their next flight."

Pros: "Copa was a great airline"
Cons: "The Panama airport was horrible! Was so hot and uncomfortable there was no air condition and no where to sit ! I will think twice before going through that airport!"

Pros: "Food was good, roomy seats"
Cons: "I bought my ticket in June and when I went to check-in I was given a standby ticket and was told that the flight was overbooked, and that I should have done mobile check-in. I was very anxious that I did not have a seat, and that I would not be able to board the plane. They kept telling me at the gate that they would call me when they had a seat until I forced my way to the counter and handed them my boarding pass and said I need a seat now. Poor communication and disorganization."

Cons: "Poor costumer service . Luggage was wet . All of the clothes ruined"

Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"

Pros: "I liked the food and the crew's service"
Cons: "Seats that were not able to be moved from upright position. Those seats at least should have more space for legs and be given pillows or a way to make those passengers less uncomfortable. Movies were really old!"

Pros: "Everything"

Pros: "Services food on time"

Pros: "Seats were comfortable and plenty of space. Also served food. Everything was in time or early."

Pros: "Left on time and arrived on time. I had an exit row seat and the legroom was excellent."
Cons: "The economy class meal was quite meager, but I guess I should be thankful that they served a meal on a 4.5 hour flight."

Pros: "The entertainment was excellent. Food was good."
Cons: "I did not feel comfortable sitting in the seats I had enough room what the bottom was like I was sliding down hill."

Pros: "Flights were on time, attendants were nice and helpful. I will definitely fly again!"
Cons: "No issues at all"

Pros: "boarding was smooth as silk"
Cons: "vegetarian food options would be nice"

Pros: "Everything’s was very good."

Pros: "Crew lovely. Thank you."
Cons: "Most uncomfortable cabin seat I’ve ever sat in. My back is now killing me."

Pros: "ME encantó ENCANTO viajar por copa, servicio, cumplimiento, excelentes!"
Cons: "De Panamá a Medellin no fueron tan amables."

Pros: "This was a nice experience for a fairly typical airline. Meaning, not Emirates, Qantas, or the others that are supposed to be top-notch. To be fair, I haven't flown them, I'm just thinking of things I've heard and read. The seat was fine and typical as far as leg room and reclining goes. The food was what you'd expect on an airline (it was fine, but I don't despise airline food). The crew though, was wonderful. Really. Friendly, welcoming...I bothered one attendant a couple times for more water as I was very thirsty, and then asked for a beer after the beverage service was over. Often flight attendants will act as if you're demanding a foot massage or something, but this particular guy was very nice. All of the crew that I interacted with was just lovely."
Cons: "A flight of this duration should really have wifi access."

Pros: "everything"

Pros: "Excelente"
Cons: "Excelente"

Cons: "I had to keep my backpack in front under the seat. They should not allow heavy carry on's"

Cons: "The food and the uncomfortable seats. Also more flight attendants should be bilingual. Tv needs more updated selection."

Cons: "They canceled it."

Pros: "I liked the food and staff."
Cons: "I did not like that the seats were a bit uncomfortable."

Pros: "Food was good"
Cons: "No Internet connection at tocumen airport"

Pros: "nothing"
Cons: "almost everything time plane no space long flying time long lines"

Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."

Pros: "The crew members on my return trip to New York City were great!"
Cons: "On my trip to Panama City, the attendant told me I have to walk all the way to the back if I wanted to get alcoholic beverage. Why was I doing my job for him? Also my tv wasn’t working for half the flight."

Pros: "Crew was friendly and made sure I was comfortable."
Cons: "Size of aircraft. Might opt for exit row next time. After business class I would suggest that you board from the rear so passengers don't have to stand and wait for others to put up carry on luggage before you can pass."

Pros: "Great Entertainment choices on this flight. I hardly even noticed the time passing."
Cons: "They didn't have any food I could eat, except for an incredibly small salad. The crew informed me that I could have requested a special meal 24 hrs in advance, but that information was sadly provided too late."

Pros: "Everything was very good. Excellent crew!"
Cons: "I ask for a blanket and they didn't have it."

Cons: "Ustedes cambiaron las fechas de nuestra reserva. Se hizo para el 9 de agosto. Y nosotros la pedimos para el 9 de julio. Cuando llamamos a cambiarla, salía más caro que comprar otro tiquete ida y vuelta. Yo tuve que comprar un tiquete por otra aerolínea para regresar de Nueva York a Medellín."

Pros: "Service on the leg to Panama City was great, but the flight was delayed about one hour in departure"
Cons: "Because of the delay leaving JFK, I missed my connection to Santiago and had to take a later fligjt in Economy and only received a $400 voucher"

Pros: "I liked the crew service, timing, prefesionalism!!"
Cons: "Food is not too good, I don't eat pork and seafood (cause allergies) and he the attendant couldn't tell me if the sausage was pork or beef. They need to be informed since an emergency could happen in the flight. Everything else, perfect."

Pros: "Crew was very understanding of our frustration and di the best they could do within their range(which wasn't much to be honest)"
Cons: "Poor job in the gate at boarding and with announces, we were held in the the runway for about an hour plus without proper indication of why, all the could say was "bad weather". Non-stop turbulence and food wasn't served until good 3 plus hours into the flight, (remember to add that to the time we were held at the runway as well). Entertainment on board was extremely limited."

Pros: "The seat was OK"
Cons: "The flight was delayed 2 hours on departure and the reason for the delay was never communicated. We had to move to another gate and board busses to take us to the plane which had been moved from the original gate. The meal was awful. The crew basically ignored us. And the luggage took 45 minutes to arrive at the carousel"

Pros: "Crew was nice"
Cons: "We didn't get a beverage until two hours into the flight. Cookie meal and a ritual serve that once. No pre-beverage service or post dinner coffee service."

Pros: "Katherine was helping me perfectly with my extra luggage when I was doing my chek-in. She was helping me to pass security check because I was a bit late. really thankful."
Cons: "Breakfast (especially egg) was inedible. I choose aisle seat in advance (laptop) but finally I was in a window seat."

Pros: "The plane was clean and comfortable.With good choice of entertainment."
Cons: "There needs to be more translation to English."

Pros: "everything was fine"

Pros: "The crew were up and down making sure everyone was comfortable and the flight was very smooth."
Cons: "When a flight is full they shld pick out those other hand luggages and tag them to be placed along with the other suitcases.So to expedite smoother boarding and not standing in line waiting to go for your seat when someone else looking for head room to place there stuff."

Pros: "Comfortable flight, good food"
Cons: "Little or no entertainment"

Pros: "It was an good trip"

Cons: "Food was too salty, passenger at the back had me uncomfortable kept hitting the seat, wish I had an option to asked to be move"

Pros: "Packed plane with few comforts. No in-seat entertainment. Food was a joke. Next time i will fly Jet Blue as the price was very comparable,"

Pros: "I didn't get my suitcase I was told I would get it later the same day That didn't happen The next day I was again told it would be delivered to to me It wasn't I had to call again the following day Absolutely ridiculous!!!!"

Pros: "The crew was pleasant."
Cons: "I am clearly pregnant and a woman whom works for Caribbean airlines asked me to hold my own bags as my husband wasn't allowed to carry on the plane more then two pieces. she REFUSED to let us through till he gave me the bag to carry. I told her I was pregnant even hold my stomach as she can see. That was so shocking to me. Please keep in mind this isn't a security check point we went through all with no problem.This is boarding after you have you ticket scanned and they are boarding row by row. The seats were small and uncomfortable. I flew home on a hospitable airline JETBLUE. Better seats, better snacks, better overall experience"

Pros: "There was nothing to like but the staff when I got on the plane"
Cons: "First time I ever experienced this when my passport got taking and your staff going to tell mi that's on mi when it's on video and your staff going to tell mi that the money I paid for my ticket it's just my lost and I can go on the play but they finally listen and found the man who stole or took my passport"

Cons: "The plane was very old fashioned with outdated seats."

Cons: "Airplane's overall conditions were mediocre. Toilets were extremely dirty. Seats were quite uncomfortable. Even the first class section wasn't worth the upgrade. Was unable to book vegetarian option for food. Can't imagine why they assume everyone eats chicken. I'd think twice before flying Caribbean."

Cons: "I don't like the fact that the fares are none transferable to family members. I like the fact that I can travel very early in the morning. I'm thinking of changing companies,it is hard to come up with so much money, and reasons a raises and you can't make the trip you should allow to transfer it to your family members at least.smh"

Pros: "I liked that the crew was very helpful and courteous during our time of sickness."
Cons: "The plane was hot and humid, food poisoned my sister."

Pros: "The staff was very good"
Cons: "Old aircraft"

Pros: "Smooth on time flight. Pilots gave regular updates."
Cons: "Crew members seemed as if they couldn't be bothered. The facilities on board are old and worn, especially the latrines.The aircrafts need a facelift."

Pros: "The crew was very nice"
Cons: "Seat not as comfortable as a business class seat should be"

Pros: "Pilot did an excellent job at departing and landing"
Cons: "Nothing at the top of my head"

Cons: "The flight was late, which is usually the case with Caribbean Airlines"

Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."

Pros: "professional staff."
Cons: "plane shudder during flight. sounded like an engine vibration issue"

Pros: "Everything went smoothly, really cannot complain"

Cons: "Liat-slowest Servise Im ever had , 5 people in line was waiting over an 1.5 an hour !"

Pros: "The overall service"
Cons: "The boarding process took too long. After pre-boarding they called for persons seated from row 15 and higher, that was the majority of persons and so we ended up being in line for quite a few minutes."

Pros: "The team were courteous and have smiles all the way."
Cons: "The discomfort of the seating arrangement."

Pros: "Everything"
Cons: "Nothing"

Pros: "the food"
Cons: "everything"

Cons: "The food/breakfast was poor. Two unaccompanied minors in front of me was loud and always fighting. Seats didnt go back no foot rest and the ear buds didnt fit ear."

Pros: "No problem, smooth sailing all the way to and fro,"
Cons: "A little more leg room would do!"

Pros: "Food was OK and price was reasonable"
Cons: "Personnel are check in was so abrupt and unprofessional and spent most of his time chatting with other staff. They were so unhelpful and unpleasant. I was not even greeted upon arriving at the counter first word out of his mouth was passport that's it. We had a long delay and crew didn't even offer us drinks in first class until we were almost ready to take off."

Pros: "Quick check ins..when you arrive early to the airport."
Cons: "The food is terrible on the flights."

Pros: "Friendly staff ground and air"

Pros: "The food was good and the cabin crew were wonderful."
Cons: "The delay at JFK was unexpected. The gate change was not announced. The flight itself was a disaster and the captain said nothing during the prolonged experience of turbulence."

Pros: "Nice staff and cabin crew"

Pros: "THE FLIGHT WAS on time."
Cons: "The website was under construction so I could not check in on line..Got to Piarco and the counter people tell me my ticket was used...I said how can it be used I am standing in front of you....I can only say what I see here maam....was her response..I had to wait from 8.25 pm to 955 pm while she consulted with The Supervisor who walked back and forth doing gods knows what...at 1000 pm I went back to the desk and insisted to speak with some one else....at this time the response was .....IT WAS THE COMPUTER THAT HAD A GLITCH.....NOT EVEN WE ARE SORRY..."

Pros: "Food and service"

Pros: "The quickness with boarding, the quickness with getting off the ground and the efficient meal, drinks and quiet time that followed...not a lot of fuss...perfect for an overnight flight"
Cons: "We went from hearing, 'business class, those with small children and those that need extra help with boarding' to no other announcements.. everyone just lined up and got on the flight..we had no direction regarding order or rows... One other piece: we heard about a passenger having something stolen out of the overhead. That was unfortunate but I do not know how Caribbean Airlines could help that...but due to the large number of carryon luggage, we were forced to put our backpack under our seats...and that made for a most uncomfortable flight..I wish there was a way to parcel out overhead space...i checked my luggage due to space and others crammed in whatever they could..."

Pros: "On time, good breakfast and air hostesses were on point"

Pros: "I really liked the fact that they were on time. No issues with checking in, boarding, in flight and landing...thank God."
Cons: "They showed movie, however it didn't work. The sound was horrible and the headphone didn't sit well in the socket."

Pros: "It was okay"
Cons: "The delay"

Pros: "The hours you fly are perfect for my business. Lights being low or off is helpful for me to sleep."
Cons: "The food could be better"

Pros: "The ticket change without a fee. I made it out before the storm"

Pros: "Every thing was great"
Cons: "Every thing"

Pros: "The on time boarding and departure."
Cons: "How tight the seating and space are."

Cons: "Upon arriving at the airport, the lines were so crazy that luckily we checked in online which allowed us to go to a separate line. My sister and I decided to upgrade to first class and it was downhill afterwards. I understand that their was severe turbulance and Thank God for the crew and getting us out. The problem was there they ran out of food for first class and no wine was offered. Nothing that would be considered as first class. My sister had to ask for water. No amends were made. DId not enjoy at all."

Pros: "The flight crew and flight was quite good."

Pros: "Didn't think we would be offered a meal for a 4 hour flight but we did. Soft drinks and alcohol was free which was a big bonus. Condition of the plane and seats were good. The staff were super friendly. Overall a great service."

Pros: "The crew was excellent, I am a vegetarian and did not order a vegetarian meal but the staff made it so very easy for me."
Cons: "I was trying to do a web check in and while it seems possible I was sent in circles and was still not able to check in online. I was very frustrated with their online process, but then I consoled myself because I am very aware of the unconscious attitude of Trinidad services."

Cons: "The fact that there was a huge scramble with reservations....My flight was 2 pm, however, passengers who were present for the 4pm flight was allowed to board ahead of folks who were there for the 2pm flight."

Pros: "I miss my flight and I had to buy another ticket to get home,where I was it was so difficult to get through to customer service.Why couldn"t I pay a fee instead of taking all my hard earn money and don't home.my niece had to buy me a one way on another airline so I could get home.That was terrible,even if I use poor to describe the treating that is an understatement.i will not ride that airline again,and I am going to write you up all over the media.Neville."

Cons: "Although my baggage was make fragile they still handled it with no care what-so-ever. Result was break my brand new $3000 iMac."

Pros: "I enjoyed the great service by the crew. The meal was delicious and warm."
Cons: "I didn't not enjoy all of the entertainment . I felt that one should have had more options as to what hey would like to watch on screen ."

Cons: "The least comfortable and smallest narrow business class seats ever"

Cons: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."

Pros: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Cons: "Delayed due to storms etc. Never ideal."

Pros: "Very friendly"

Pros: "The crew was friendly and the pilot did an excellent job getting us there safe."
Cons: "The food they served was not the greatest"

Pros: "Soft drinks + food"

Pros: "Our airline steward was incredible."

Pros: "The wine was good"
Cons: "Least expensive tickets. Food was the least expensive, very popr"

Pros: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Cons: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"

Pros: "Friendly FA, good entertainment options."
Cons: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."

Pros: "The reclining seat in Club section was a wonderful experience"
Cons: "British food still lacks taste."

Pros: "Almost everythibg was great"
Cons: "The screen wasnt working properly"

Pros: "Comfortable seat, good dinner, decent entertainment selection, a few very good crew members."
Cons: "IFE screens are rather small for it being a brand new plane."

Pros: "Simple trip no delays and pretty quick Flight time."
Cons: "Nothing to report"

Cons: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."

Pros: "Did not rate the food as we slept through the meal"

Pros: "Friendly and attentive flight staff, excellent entertainment, pilot's candid messages."
Cons: "Strange seat layout. It felt crowded."

Cons: "Bumpy but not BA’s fault"

Pros: "My seat was comfortable, with good head and neck support."
Cons: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."

Cons: "Did not get seat I reserved. Stuck in middle seat. Very late."

Pros: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."

Pros: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Cons: "nothing, everything was great!"

Cons: "They sat me in the last row but at least the chair reclined. Boarding was a mess. But entertainment and food were decent."

Pros: "Smooth flight"
Cons: "The food"

Pros: "The crew was great & the food was good. Service was good."
Cons: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."

Cons: "Paying $7000+ For a seat like this is a travesty"

Cons: "Plane was late which caused us to miss our connection and spend an extra 12 hours traveling to Gothenburg"

Pros: "Nothing to complain about. Everything excellent."

Pros: "Games at the tv."
Cons: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"

Pros: "Leg room seats"
Cons: "London transfer had to go through security again almost missed flight I'm sure some people didn't make it"

Cons: "Cramped seats. Entertainment system did not work well."

Cons: "Awesome staff! Great food and tea!"

Pros: "Both the staff and flight were great!"

Pros: "We Arrived safely. The captain explained the situations well."
Cons: "We left late and arrived late. They ran out of one of the menu items."

Pros: "Very little."
Cons: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."

Pros: "Plane was nice"
Cons: "Didn't get food order correct"

Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"

Pros: "Inflight entertainment with access to recent movies. Service was good."
Cons: "Fee for assigned seating. No outlets for charging electronic devices."

Pros: "Great customer service all around! Staff was very responsive and apologetic to an unfortunate mid flight experience of a baby throwing up"
Cons: "All good!"

Pros: "the plane was spceous in the economy section. comparatively new aircraft and well maintained, the cabin crew were very co-operative, graceous and well behaved. overall good experience."
Cons: "the starting of serving non-veg food took very long time. british airways should focuss attention to this."

Pros: "The lounge services and staff at the airport."
Cons: "seats and surfaces not so clean in club world."

Cons: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."

Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."

Pros: "Many things including the seat space and less crowded flight"
Cons: "Cost. One way close to 2000 USD"

Pros: "New planes"
Cons: "Bad food. Very few portions. Serving drinks only once and making one pick a beverage for the meal and nothing mere."

Pros: "Crew was attentive and polite."
Cons: "When the person in front of you lowers his seat 5 minutes after takeoff and keeps it down the whole flight, it makes it hard to eat and really uncomfortable. I have a LOT of miles (avieos or whatever they call them) but never get offered an upgrade to economy plus like I do on other airlines."

Pros: "Flight attendants were very pleasant. Blankets were nicer than most. Headrests on seat were good once figured out how to adjust it."
Cons: "It is bad enough being in economy seats on international flights, but now the box holding the electronics for the entertainment system takes up about 1/3rd of the under seat space. So trying to stretch out and sleep was very difficult and uncomfortable. Curry chicken was disgusting."

Pros: "Back facing window seat, flat bed, great service, good food, arrival on time"

Pros: "Boarding was smooth, the attendants attendant, the food surprisingly good, and the entertainment outstanding. An entire library of in-flight movies, a display of where your flight is in the world, a few in-lfight games and even an in-flight chatroom."
Cons: "A few times, I feel like the attendants either didn't notice me."

Cons: "Food unpleasant taste"