Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Macau
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Scores according to KAYAK customer reviews
Pros: "The crew was very nice, but not very professional. Food and comfort in business class was pretty good."
Cons: "Departure - there was no gate number shown for long time, but in 15 minutes after the gate number appeared on the list, there was announcement, that gate was going to close. Arriving - it took more than an hour to get out of the plane after we landed. No announces about why and how long..."
Pros: "Flight from Honolulu to Shanghai was great. Then problem on the transfer, we missed flight"
Cons: "We recd a text that said flight was delayed 35 minutes. We got to gate to find it wasn’t delayed. We were there at gage 45 min before the plane left but they said we were late, it was due to the text."
Cons: "The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying."
Pros: "The flight attendants were very nice and helpfult"
Cons: "That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member."
Pros: "Flight was on time and efficient. Crew was polite, professional and efficient. In other legs of this trip the experience was not so good. On this leg, however, I noticed that the crew was very accommodating to the passengers and never seemed bothered by special requests."
Cons: "Food was okay. We ordered 4 different types of vegetarian meals, but only received on type of vegetarian meal. Movie selection was not great, but I still appreciate that each seat has its own personal on demand video screen."
Cons: "Like on my earlier review , wine selection awful , cheese selection awful , food terrible , drink selection awfu , entertainment I have seen every movie on there , terrible flight"
Pros: "By phone I could easily and quickly change my flight but online it wasn’t possible immediately as they have to ask for a quotation first."
Cons: "All Cheapticket email where in traditional Chinese characters, even if the ticket was bought through and English interface."
Pros: "I don’t like anything"
Cons: "Food,customer service,entertainment and comfort"
Pros: "Access to the airport was good. Nice people of hong Kong"
Cons: "It was hard to get info from China eastern airline. Delayed flight with no communications"
Cons: "No personal entertainment console - only the screen that flips down from the ceiling every 10 rows or so. Made the 7 hour flight seem like forever."
Pros: "They made an effort to make sure I sat with my children. Last time they didn't and it turned out badly. We had a much better experience since we were sitting together."
Cons: "This is the second time I've flown with China East and the second time we had a major delay. This time was only one and a half hours. Was frustrated because they didn't explain why that was."
Pros: "Nothing spectacular to mention."
Cons: "Airline scheduled only a 30 minute layover between Shanghai and Hong Kong. Obviously I missed it. Waited 3 hours for airline to put me up in hotel. Hotel was extremely sketchy. I'll never make the mistake of traveling with this airline again. Worst travel experience in many years, and I've been some rough places. Food was Terrible, too."
Cons: "Food is too sweet ..no salt."
Pros: "The staff was friendly and polite. There was movies, TV shows, etc to watch. The food was decent for airline food."
Cons: "2 days of delays and unorganized at times"
Pros: "Crew was attentive and entertainment selection was decent."
Cons: "Seats are too uncomfortable. For a long flight they should have better seating for economy. They’re expensive enough to deserve comfortable seating."
Pros: "Liked the information provided and smooth boarding"
Cons: "Drink service was spotty, very limited and not pleasant. The meals were skimpy on portions, and variety. Only two meals and no snacks were provided. Was difficult getting more beverages. Only beer and wine. Small seats but then every airline has small seats these days. Seats also do not recline as hey once did"
Cons: "Seats were tight and there was not a good variety of movies"
Pros: "Very polite services from crew. The food served are well above US based airlines. Punctual and comfortable. Will fly again."
Cons: "On line information checking and updating. No on Line check in services."
Pros: "Crew was very nice and attentive. Seat was OK"
Cons: "The food"
Cons: "The seats were very uncomfortable."
Pros: "They had a wrong passport # when I checked in for my return trip."
Cons: "The lady who did my check in was patientless and acted aggressively. The good part is that she found a way to identify my ticket number and issued boarding pass"
Pros: "Tons of food! I've never been full off airplane food, haha"
Cons: "lack of leg room but I'm too poor for 1st class"
Pros: "It was on time"
Cons: "One of the flight attendants claimed the milk in the beverage area was his, that he paid for it, and the only option was the dry powdered kind. I just wanted some for my coffee. Oddly the milk was not branded, it was clearly provided by the airline for the passengers. Another flight attendant gave me some from a carton with the same appearance. I assume the other guy steals it and sells it in China when he gets home."
Cons: "Because of flight delays a connecting flight left me behind, making this a 36-hour trip. Nothing can compensate for the agony that caused."
Pros: "food was good."
Cons: "disembarked in the middle of tarmac then bused to gate."
Cons: "The airport was diffulvt to menuvuer."
Pros: "Comfortable seat, nice staff. Clean plane and boarding was easy."
Cons: "Only one meal option served. It was seafood, and the whole plane smelled. As per usual, the flight was delayed due to delays at Pudong Airport."
Pros: "SO HAPPY IM BACK HOME AND THANKS TO KAYAK FPR BEST PRICES"
Cons: "The staff are incredibly rude. I was not given any food to eat because I was a vegetarian. The staff told me , " so dont eat"! The entertainment was lousy. I will never fly with this airline again!"
Pros: "Flights were on time, quiet, and we were fed sufficiently. We purchased tickets separately, so requested to sit together when we checked in at the airport. They accommodated us to sit together for the first flight, but did not try for the second flight, which is mildly annoying. Leg space was great int he exit rows and pretty average in non-exit rows."
Cons: "The airline lost my travel partner's luggage. Despite a 5 hour layover, her bag did not make it to our final destination with us. While I understand this happens, what was really frustrating was the airline's, and lost luggage department's ability to provide any information about where her bag was and when it would arrive. They were unresponsive for 3 days. They did not follow up, though we tried calling, no one answered nor returned our messages. We finally got information after returning to the airport in person, and they bag was delivered within 24 hours of that in-person follow up."
Cons: "flight was canceled and we had to go to a hotel at 3 am and then get on the 11 am flight next day. they left my luggage in shanghai and it took a few days for it to arrive."
Pros: "Ok, staff was good, some passengers, not."
Pros: "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
Cons: "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
Cons: "boarding was late no vegetarian food in spite several requests. botched up itinerary took me hours of convincing before I can get boarding pass."
Pros: "The crew most of the time was helpful and treated us well; I have no good experiences with this airline, particularly for this same trip different city;"
Cons: "There's no way you know what's going on when the flight is changed or delayed, you just have to wait for hours and hours in the designated airport gate without knowing anything about your flight. They should improve their customer service for sure. Also the website didn't work for mobile/ web check in for my reservation, and customer service by phone call was more painful."
Pros: "I loved the airplane! Half the flight attendants were super nice while half was just emotionless."
Cons: "Food was absolutely disgusting and entertainment was okay. However, I don't understand why no electronic devices are allowed during flight. No cell phones and no laptops? Can someone please explain why?"
Pros: "Great value. Fully flat bed in business class for Dubai - Melbourne return with stops in Kunming and Shanghai very comfortable with a 2/2/2 arrangement. Long transits in Shanghai allowed a quick visit into this dynamic city. Airports at Kunming and Shanghai are modern, efficient. Short term visa on arrival for transit passengers works well. I will definitely fly them again."
Cons: "Staff were great but not quietest Cathay/ Emirates level but they really tried hard. I am sure they will get there soon. Wine list was limited and the white wine was warm - though to be fair this is sometimes the case on Qatar Airways too."
Pros: "New planes."
Cons: "It was delayed by 3.5 hours. They simply made by sitting there for the whole 3.5 hours."
Cons: "Just the passengers continuing on to Hangzhou were told to wait on the plane. Then after all the other passengers left, we were told to get off as well. Then we were told to stand and wait for at least 20 minutes, then routed through the airport to join the first group of passengers on the plane to go through immigration, where one of the immigration officers was yelling out us. Then we had to wait at least another 20 minutes before we were led to the check-in counter where we each person needed to get new boarding passes. This process took at least a half hour. Then we had to re-enter the regular security line to reboard our flight. When we landed in Hangzhou, this process was essentially repeated, except that this time we collected our checked bags and went through customs before having to go to the check-in counter, again, get a new boarding pass, again, and then go through regular security to continue the remaining leg of my flight. I've never seen such an inefficient transit procedure in my life!"
Pros: "Nothing. It was cancelled."
Cons: "That it was cancelled."
Pros: "The airplane was new and the seating was spacious in economy class"
Cons: "It is a common theme with Chinese companies. They spend millions on big items and then totally ignore the customer front end. Go into any big shopping center in China and you'll get lost because the signs are not there or not clear enough, elevators are too few and too slow, things are just illogical. Same thing with China Eastern. I have been flying them for over a decade and the company still hasn't managed to invest a fraction of the money the assets cost into customer front end. The online checkin was not possible. The checkin in Frankfurt was almost 2 hours because not enough counters were open. The food in flight was what you think bad airline food is supposed to taste like. The layover in PVG was brief but the transfer was disorganized.. So if you want an efficient flight without any creature comforts and extras for an attractive price I can recommend China Eastern. For anything else look elsewhere..."
Cons: "China Eastern airlines delayed my flight by 3 hours from Dnpassar to Beijing, causing me to miss my United airlines connection in Beijing & so I had to book a hotel room & the airline has yet to reimburse me. I will NEVER fly this airline again & make sure ALL of my friends know what horrible customer service & lack of on time flights. THE WORST."
Cons: "The crew were a bit rude, there was something leaking from the top of the plane, the plane was old & dirty. Overall, for as much as I paid for that flight, I was extremely disappointed. I've flown several other Asian airlines that were cheaper & much higher quality."
Pros: "The entertainment options were fair and the system worked without interruption."
Cons: "Sub par service, food, and experience. The connecting flight in Shanghai required a second check in. The staff were rude and refused to check me in after standing in line for over an hour. Filling a complaint with the airline. Reluctant to fly the return trip. Will probably never fly China Eastern or any other Chinese airline again."
Cons: "No one could help us find an alternative way to Phuket via Kunming or otherwise after our flight was canceled. We ended up purchasing a different flight through a different airline and will be working on getting this flight refunded."
Cons: "Time was changed 5 times. 1 hour late then 2 hours late ..then 4 hours late...then suddenly it was on time. Then 15 mins late then 1 hour late"
Pros: "The flight red eye enabled us to adapt to the change in time with ease. The price of the flight was competitive and this was the reason why we choose this airline."
Cons: "Getting a cup of water and coffee was difficult. In fact when I asked for a cup of coffee with my breakfast the attendant walked away and never came back."
Pros: "The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight."
Cons: "We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight...."
Pros: "Great entertainment - The plane offers a ton of blockbuster movies that are recent and from many catagories. They also offer TV from different lands and video games and selection of languages to hear them in. Great food - Even economy passengers get great free food during the trip. For a trip as long as going from Washington DC to BeiJing, they give you two dinners. Roominess - The seats are as cramped as any airline. However, the flight attendants don't give you are trouble when you want to get up and walk around and stay standing and talking with people of a long time. It has two isles so it feels pretty roomy to get up and walk around. Friendly staff- They make american flight staffs look very rude."
Cons: "Leading up to the flight, customer service can only be contacted by email. Don't even try calling. They never pick up and won't get back to you. At least the flight is very good."
Pros: "I found the seats to be very comfortable"
Cons: "Touch screens don’t work very well."
Pros: "Crew are okay. Lucky, there wasn’t that many people on the plane."
Cons: "Rest room need clean more and food wasn’t that good."
Pros: "seat upgrade"
Cons: "food quality"
Pros: "The food was good."
Cons: "Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage."
Cons: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."
Pros: "Great food"
Cons: "Staff were nice but not friendly. Poor entertainment choices. Chairs were average comfort, could have been better. Worst part was that in a fourteen hour flight they only des us twice. First time I’ve gotten off an international flight hungry. And very limited wine. Only available once or twice during the flight"
Cons: "I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!"
Pros: "For a long and filled flight it was comfortable"
Cons: "Stewardess was somewhat rude and uncaring"
Cons: "Do not like the food at all."
Pros: "Provide new movie"
Cons: "More small snacks provide."
Pros: "Service, food, entertainment, flight experience"
Pros: "Crew was helpful and polite"
Cons: "Food was terrible compared to other airlines in the region and the entertainment options were limited."
Pros: "Free booze."
Cons: "Temperature was too hot, food was bad, excessive flight notifications kept me awake and the landing preparatipn started an hour before landing. The landing was extremely rough and unsafe."
Cons: "I didn’t like the fact how our flight was late ( air China flight 818) it took off a hour late which made us almost miss our flight from Beijing . Our luggage was lost .. there’s no way our luggage could’ve got lost if it took the airlines a hour additionally to depart ."
Cons: "One of the suitcases was completely wet. One more suitcase ripped, we only noticed once we got to the airport, and when we called the customer service, they said to go back to the airport. The service was really terrible, the staff was really rude."
Pros: "Well..I had seat to sit on"
Cons: "Horrible food..imagine 14 hrs flight with no good food"
Pros: "I like the food. The trip overall very nice"
Cons: "Nothing I don’t like. So far we’ll regarded except in China they don’t speak good English"
Cons: "FLIGHT DELAY FROM USA TO BEIJING AND BEIJING TO HCM."
Pros: "Friendly staff, great price"
Cons: "No Wi-Fi on plane"
Pros: "Smooth, right on time, good food."
Cons: "Our luggage was delayed and we didn't have clean clothes for the first day."
Pros: "Great service"
Cons: "Luggage did not arrive for 2 days from Beijing"
Pros: "Enjoyed all that I’ve come to expect from air travel for the most part- in headrest entertainment (movies/games/flight track), decently good food (two full meals in the 14 hr trip), and pleasant crew with timely departure and arrival."
Cons: "The seat cushion is a bit hard after extended seating, with a few bumps that show themselves over time. Not terrible though, but definitely could be packed to be more comfortable for the longer hauls."
Pros: "boarding on time! departing on time! ..."
Cons: "no free Christmas gift"
Pros: "The service is overall good"
Cons: "The booking with Air China and flying with United is confusing."
Cons: "Bad audio quality on entertainment system. Poor communication and food service. No way to call airlines beforehand for arranging special meal."
Pros: "Selection of entertainment. Regular beverage service. Nice staff."
Cons: "Food selection."
Pros: "I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency."
Cons: "They don't honor seat selection when booking but attendant at gate helped and was very understanding."
Pros: "They overcharged, customer support unreliable and bad service!"
Cons: "They overcharged, customer support unreliable and bad service!"
Pros: "The flight attendants were great, stylish and they took their job seriously. The food was good compared to other airlines. Overall we had a very goos experience."
Pros: "Timeliness of the flight, good decent meals and most important, best and cheapest fare."
Cons: "No leg room, crappy toilets, rush between changing flights, as there was very little changing time"
Cons: "very inconvinient"
Pros: "Nice plane"
Cons: "Constant and substantial changes to their schedule, Ticketing gave me wrong seat, Flight attendant argued about seating for a Long time and then gave me the seat that I requested. Food was absolutely terrible ! Beijing airport was very dirty and disorganized Will not fly with them again – too many problems."
Pros: "I like it most that we don’t need to get the luggage out in Beijing or get the boarding pass again in Beijing. It’s very convenient."
Cons: "There was a delay of the connection flight and for half an hour, we were told flight time is TBD. I’d expect at least an estimate of the new boarding time."
Pros: "They took good care of me even when I got to drunk"
Cons: "The flight was way too long but there's nothing they could do about that lol"
Pros: "Fare was low."
Cons: "They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash."
Cons: "It took 30 minutes to take a bus from where we were parked to the terminal another 40 minutes to get through security when we finally made it to the next gate to connecting flight they had closed the gate. After all the work to get a temporary visa so we could get our bags and check back in our next flight was with Philippine airlines"
Cons: "Food was bland. Very limited flight entertainment selection. Flight attendants are extremely rude."
Pros: "I didn't like anything."
Cons: "The plane crew was not pleasant. The food was not fresh nor was there enough of it. The staff for Air China at the gate were rude and I was racially profiled and forced to go through a search in which my waist was wiped down, my shoes and wrists. My bags were emptied and this was as I was walking to board the actual plane."
Cons: "The food and drinks are limited from all flights. Due to the limitation on the carry-on luggage, I had to place my camera batteries and other stuffs to the check-in luggage at the check in counter in Washington DC. The Chinese custom in Beijing took them all. They are normally just take the battery charger, but not the camera batteries. These are expensive items and not conviniece at all to customer."
Pros: "Loved the wide seats and space between seats. Staff service was impeccable."
Cons: "My TV screen was not functioning well."
Pros: "Airline staff"
Cons: "Delayed flights (2 legs, 4 hours) and mishandled luggage"
Pros: "I liked the selection of movies."
Cons: "I didn't like that the staff didn't know English that well, they only had Pepsi,spirt,oj, apple juice. No cranberry juices, no ginger ale, no liquor. I didn't like the staff touching me.You can use your words to politely get peoples attention. I didn't like that our flight was 3 hours late in Beijing and no one had an answer of why or how long. The only information was for us to get another flight in the morning or to just wait for 10hours or a few days. What kind of customer service is that! Food was terrible!!!!!!"
Cons: "Poor customer service and flight delays"
Cons: "Cancelled a week before flight. No one pickup phone to rebooking."
Pros: "The flight was pretty good and courteous. And boarding was pretty average."
Cons: "I hate the fact that I can't use my phone for entertainment even when it's on airplane mode. I have the wifi off and airplane mode on and I still can't use it."
Airlines flying from District of Columbia to Macau have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Macau
Masks required on board, masks provided on flights from District of Columbia to Macau
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Macau
Testing for antibodies, testing for symptoms for flights from District of Columbia to Macau
Waiving of change fees. Search flexible flights from District of Columbia to Macau