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Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Cons: The seat was a little lumpy. More leg room would always be appreciated.
Pros: The crew looked after us well
Cons: It was all good
Pros: Crew was generally nice and caring.
Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
Pros: Everything was easy
Cons: Business class seats are snug for big people compared to other airlines
Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.
Pros: The crew was very good and there was enough leg room.
Cons: The dinner option was underwhelming.
Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.
Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!
Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.
Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!
Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.
Pros: The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,
Cons: Long walk to the gate but no problem
Pros: Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good.
Cons: Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage.
Pros: They didn't serve any refreshments or even water
Pros: Service, pilot updates, and seating were all great!
Cons: Bathrooms needed more cleaning mid-flight.
Cons: Missed connection to SFO
Pros: Great movie selection
Cons: They need softer seats...had to stand half the time
Pros: Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!
Cons: The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l.
Cons: The flight change the gate number immediately so I missed my flight
Pros: The cabin crew were excellent!
Cons: I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet.
Pros: Easy and on time boarding.
Cons: Seats are extremely small. And when the seat in front reclines they are basically in your lap.
Pros: The selection of entertainment
Cons: My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything.
Pros: Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat.
Cons: seat comfortable and let space
Cons: Too much food - not enough time to sleep in comfort!
Cons: Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that
Pros: food was good, and tvs in the seats.
Cons: wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot
Pros: Good entertainment, food and in-flight crew
Cons: Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral.
Pros: I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad.
Cons: I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ...
Pros: Smooth flight
Cons: My economy window seat was just too cramped for a big guy on a nine hour flight
Pros: The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom).
Cons: Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)
Pros: first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers
Cons: Back to Air France next time!
Pros: Smooth boarding process
Cons: Delays caused us to miss our flight from London to Vienna
Cons: Seat cushion r not soft comfortable enough. R hard. Hard My butt
Pros: Very nice staff
Pros: the food was very good and they hd a good list of selections of movies.
Cons: the crew was very dry. they did not seem too happy.
Pros: airline staff was helpful, friendly and accommodating from ticket check in to flight staff.
Pros: Wifi worked very well
Cons: Jave to pay for everything on an overseas flight
Pros: very incompetent crew carrying out orders for a very cheap airline.
Cons: There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!
Pros: The crew
Cons: I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered.
Pros: Flight crew were awesome! I got super sick with Bali belly and the crew did everything in their ability to comfort me.
Cons: Sitting in the galley vomiting for 6h. Flight was completely packed since flights the day before had been canceled, but a full flight isn't really something you can complain about.
Cons: My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever
Pros: The food and service was excellent. Love it!
Pros: I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy.
Cons: The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite.
Pros: I liked entertainment options on your phone but at the same time there was nowhere to plug your phone if it ran out of battery.
Cons: The boarding was good but we did not depart o time which did not cause us to be on time to our destination. It was international flight for almost 4 hours and there was no foodie snacks serve. Only tea or coffee. For a international flight more than 2 hours you should offer something else, soda juices and a snack at the very least. I guess the reason why I am feeling this ways is because I flew with virgin a couple years back to London and was so impressed by he service and the airline and the great quality modern vibe. It was the W hotels of the airlines industry and this time I really want impressed.
Pros: Due to earlier late connecting flight into LAX, I assume, my bags didn't make it with me, and arrived two days late. But your man Fred from PNG Air was right there in POM Jackson's airport to take my information and somehow two days later I did receive the bags! Thanks! The flight itselfe was fine in every other way.
Cons: Maybe when I checked in for the last two flights if your check-in agents could've told me more clearly about where in the system my bags were, it would've been less of a surprise to find out in POM that they were not with me. I did ask, but got answers like 'we'll try to transfer them' or 'your bags are in the system', which were not too informative, but maybe as complete as those workers could ascertain, I don't know. I would've liked to be able to check in on line in advance for this and other flights on this trip, if you ever decide to open up that facility (without a charge), it would be appreciated.
Pros: Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded.
Cons: Knowing where my bags were, and if they'd made it with me.
Pros: Everything was excellent. Food, service, attendant, on-time etc,
Pros: Great food/service/options, nice crew, on-time/early
Cons: Entertainment system is quite aged, but selections were OK
Pros: The seats were very good. The crew was helpful and friendly.
Cons: We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming.
Pros: Crew from Washington to Cancún were extremely rude
Pros: The space between passangers and the steps the crew took to ensure our safety.
Cons: Nothing it was a perfect flight.
Pros: They got us there on time and safe.
Cons: Nothing really you guys did a really good job getting me to where I need to go.Thank you so much!!!
Pros: The crew was very attentive and had great personality. They anticipated any needs we had.
Pros: Quickly moving through the airport.
Cons: Take out old planes. It was really run down.
Pros: The plane was nice
Cons: I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations.
Pros: Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous.
Cons: Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart.
Pros: Crew was friendly.
Cons: Wish the seat was more comfortable. Landing was jittery and bumpy.
Pros: Always Veg Meal for All
Cons: N A
Pros: Comfortable seats
Cons: First class almost always guarantees a much better experience!
Pros: The flight attendant from IAD to MSP called Bernadette was wonderful!
Cons: original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover.
Pros: Super comfortable seats. Lots of movie options.
Cons: Food was not very good
Cons: Everything. Awful plane, seats and service
Pros: Flight was smooth, arrived early..crew was prompt and courteous.
Pros: Fine, courteous
Pros: Crew and entertainment options were great.
Cons: Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable.
Cons: Really rough landing
Pros: Standard Air France flight. My wife and I like the Airbus 380.
Cons: The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)
Pros: Fly attenden alwas with a beautiful smile
Pros: Nothing particularly stands out. I did arrive safely.
Cons: First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts.
Pros: Flight attendants were nice based on the situations beyond their control.
Cons: Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred.
Pros: The chekc in person was very helpful.
Cons: The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request.
Pros: That I landed safely
Cons: 1st class was horrible.
Cons: I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again.
Pros: Great and friendly crew
Cons: baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)
Cons: Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this.
Pros: My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated
Cons: My original flight was canceled
Cons: Delayed two hours
Pros: 4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!
Pros: Got to my placs
Cons: Lol put the two fattest people next to each other
Pros: The fact that there were no snakes on this plane :-)
Cons: Same issue... there were no snakes on the plane :-/
Cons: Multiple delays in Atlanta
Pros: Flight attendants and cookies. That's it.
Cons: We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline.
Pros: The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew.
Cons: The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!
Cons: There delay
Pros: The crews were very friendly and everything went as planned. It was a nice flight.
Cons: I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever.
Pros: The flight was smooth and the food selection was surprising delicious. The crew was very attentive.
Cons: The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category.
Pros: Everything was great
Cons: Nothing everything was fine
Cons: paying extra for leg room and checked bags
Pros: Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged.
Cons: Being scammed by the Chinese, China Southern
Cons: Aeromexico has terrible customer services from check in to over the phone. There are no other options and I can't believe Delta works w/ them. Just no words to describe the horrible experience all around.
Pros: Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip.
Pros: Nice food
Pros: Friendly crew, great access to a variety refreshments, robust entertainment library.
Cons: No suggestions.
Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los baños
Pros: Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on.
Pros: Terrific hot breakfast in bus. class
Cons: Window did not darken like the others.
Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great
Pros: Flight and the crew!
Cons: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!
Cons: Everything was good
Pros: The aircraft
Cons: No overbooking next time!
Pros: Crew was great and helpful despite oversight in my special meal.
Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!
Pros: Food and service
Cons: Working wifi would be good. Better A/C. More comfortable seats
Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Pros: Food, entertainment and crew was exceptionally friendly.
Cons: Seats not great for such a long flight.
Pros: KLM staff is great
Cons: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.
Pros: Amazing crew
Pros: Friendly and efficient crew. Flights were on time if not even early.
Cons: Turn the lights on early making it hard to sleep
Pros: Crew's hospitality, good music, good destination material, terminal info, good system overall
Cons: Less legroom, storage space, bad food, few movie options.
Cons: lost baggage
Pros: The constant smile conferred by flight attendants through the entire flight.
Cons: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.
Cons: Not enough leg room
Pros: Gaps between seats are very narrow.
Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.
Cons: I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN
Pros: Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English
Pros: The flight was perfect! Great food,movies and I even got to sleep !
Cons: All was well!
Pros: Good entertainment options. Nice flight attendants
Cons: It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats.
Pros: Food was excellent, service from staff was friendly, and entertainment options were great.
Cons: Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good.
Pros: Everything excellent. Comfortable seats in business.
Pros: The attendants took great care of us. Super smooth flight.
Pros: Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”).
Cons: About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course).
Pros: I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.
Pros: Food was just fine, movie selection very good
Cons: Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)
Cons: I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company
Cons: Bit cramped for space
Pros: Decent seat size. Sorta slept the whole flight.
Pros: The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor
Cons: They stole my money
Pros: 787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
Pros: Flight was on time and quick and comfortable
Pros: was very quick
Cons: Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.
Pros: Comfort economy well worth the extra.
Pros: newer plane, good staff
Cons: need better and more food options, more often
Pros: They were awesome.
Cons: KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight.
Pros: Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.
Cons: The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.
Pros: I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane
Cons: See above
Cons: Did not get the luggage from connecting flight from Amsterdan to Basel
Pros: Friendly and helpful crew
Cons: Disembarkation at Belfast
Pros: Quick boarding and departed on time.
Cons: Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible.
Cons: More comfortable seat
Cons: Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate.
Pros: Good food
Cons: We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets
Pros: Crew was very nice
Cons: When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f
Pros: Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle.
Cons: The check-in at Washington Dulles was understaffed. Boarding was chaotic.
Pros: Crew was amazing. Polite and friendly.
Cons: Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average.
Cons: Dublin airport - huge lines foe transfers
Pros: From check in to security to boarding everything was smooth with no waiting. Thanks for a great flight.
Cons: Food alright
Pros: Boarding was quick and easy. The flight staff was friendly and efficient
Cons: Food was not good. The plane arrived late, as a result we missed our connecting flight.
Pros: Quick, short
Cons: Left late
Cons: This was not a British Airways flight. They should have done a better job of communicating that. I wasn't informed until I tried to check in online 24 hours before my flight.
Pros: Check in was great. On board crew was excellent and very attentive. Many offerings of drinks and food.
Cons: Boarding was chaotic, free for all situation. Signage could have been better at the gate. One of the TV viewers/overhead lights didn’t work for our party. There was a large chatty group of people that were milling around, standing in aisle, talking loudly for much of the flight. I understand that there is only so much the crew could do about that.
Pros: Fine flight, pushed back on time, tarmac shuttle service
Cons: Kinda crummy to not get any water or refreshments on a 3 hour flight
Cons: I had a 5 hour delay. I had to cancel the trip
Pros: Plane, crew
Cons: Boarding agent took too long to load the plane which caused a delay which ultimately had us miss our connecting flight Didn't like that Aer Lingus didn't wait for us at Dublin when they knew we were going to be a few minutes late
Pros: Comfortable seats
Cons: When we arrived at Lyon Airport there were no signs or information on departure board on where to check in to get boarding passes. Also had to buy water, soda, coffee, tea and snacks. No tv screens on plane.
Pros: Almost everything was good. Friendly crew, easy boarding, safe flight even with lots of air gusts (thanks to the pilots!).
Cons: Whatever fare Kayak provided was the worst seat (last row next to bathrooms). I wouldn't book through Kayak again and instead would go through the airline directly.
Pros: Blankets and earphones provided.
Cons: Couldn’t checkin at British Airways; there needs to be better signage at desk. Flight was delayed and we almost missed connection. Seat would not tilt back.
Pros: 1. Friendly staff 2. Good food on the plane
Cons: The cost of luggage - unfreaking real to have to pay for first suit case when flying overseas and they at a cost of $100 per item!!! Definitely not recommending this airline to my friends unless they are only taking carry-on luggage. The cabin room was more cramped then usual also but it was ok.
Pros: The crew were very professional and courteous
Cons: No USB ports and no way to plug in one's personal earbuds. Sounds quality on the airline supplied earbuds was horrible. Gave up on the entertainment offerings and watched movies I had stored on my iPad. And really the worst food I've ever had on a flight.
Cons: Could not check in on-line from Dublin on either Air canada or Aer Linguis websites. Time to sort out this long-standing problem
Cons: The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off.
Pros: Boarding made sense. They boarded the back of the plane first. Kudos for that.
Cons: The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again.
Pros: Seats and service was excellent. Flight was on time and very organized.
Cons: the food was really expensive
Cons: I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits.
Pros: no delays, comfortable seats
Cons: The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying.
Pros: Goo entertainment on Dulles Dublin sector.
Cons: It would help if ba would hilight fact that this is a code share with are linguistic. Seat were unbelievably small and had to walk to ends of earth for both the gate in Dulles and Dublin. No free food or drink on Dublin madrid sector but thankfully not full so I could stretch out. New planes on both sectors.
Pros: Flight made great time! Boeing 757 was disappointing as it felt extremely crowded.
Cons: Flight attendants were not very friendly or helpful (except the one in first class that help us out when needed). Never was asked for additional beverage and no extra with dinner.
Pros: check in was efficient.
Cons: purchase of beverages; lack of understanding food schedule
Pros: We had lots of seat space because the flight wasn't full and we could spread out a bit. If the plane hadn't been full, the seats and leg room space were insufficient. The food was good. The on board entertainment was enjoyable, making the time go by quicker.
Cons: We weren't able to select our seats, they were selected for us. We also couldn't print out our Boarding Passes until we arrived at the airport giving us an uneasy feeling about the seats we would be assigned. Ultimately, our seat assignments were fine, but no need for the drama.
Pros: Staff was very cheery and thoughtful! Made the flight enjoyable.
Cons: No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down.
Pros: Your staff are very friendly. But you probably need more staff to help people with self check in as there were a few elderly people standing around not knowing how to use the self check in .
Cons: Was not happy about paying extra for my luggage . At the price I paid for my flight I would have expected a luggage allowance of one check in bag.
Pros: Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke
Cons: AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else
Pros: The in-flight experience and service.
Cons: The fact that my luggage did not initially transfer from the first leg of my trip to the second leg of my trip. I received my luggage by the end of the day, but it was somewhat inconvenient to not have a lot of my personal effects for several hours.
Cons: Small seats but overall a comfortable quick flight
Pros: The flight attendants were friendly and helpful. We appreciated being able to preorder better meals. Good selection of in-air movies. Sitting anywhere for almost 7 hours is no fun but it could have been much worse.
Cons: Small seats. My tray table wouldn't stay up.
Cons: Added 12 hours to my trip and had to rebook on another airline for the second leg. The crew was unapologetic after sitting on the tarmac for three hours. Terrible airline
Cons: You can't get a seat assignment until you check in at the airport. I ended up in the very back row, right in front of the galley for a 7 hour flight. No sleep for me.
Cons: You lost my luggage with my dead mother's paintings.
Pros: The videos worked.
Cons: Some of the flight crew. The arm rests don't go all the way up which makes it really hard when traveling with a toddler. This was the case on the short flight and the longer flight to LAX. Not a fan of the food. Most of the crew seemed preoccupied and grumpy.
Cons: Flight was delayed by 30 mins
Cons: Seat 31A: Headphone socket was not working properly, table was broken (didnt keep the food tablet), entertainment system crashed after pausing the movie. check-in baggage was lost during journey and still couldnt get found. Very annoying.
Pros: Great price and friendly service
Cons: cramped seats, terrible audio - could not really watch the movies the sound was so bad.
Pros: Nice crew
Cons: Not loose my luggage:)
Pros: There is a nothing to mention that was memorable or comfortable.
Cons: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.
Pros: The rest area
Cons: The airport was cold and it should be warmer
Pros: Very friendly crew
Cons: In-flight system had some errors
Cons: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.
Pros: The crew was terrific.
Cons: Seat angle adjustment was not the most comfortable for sleeping.
Pros: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.
Pros: Amasing crew
Cons: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700
Cons: Both flights through Detroit were re-routed, our luggage was lost for 4 days.
Pros: The crew was very helpful in all respects.
Cons: Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure.
Pros: Entire trip was easy and comfortable.
Cons: Excelente aerolínea
Cons: Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags.
Cons: The food was mediocre. Flying La Compagnie in the past was a much better food experience.
Pros: Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment.
Pros: Fantastic Crew!
Cons: Seats are comfortable but tight.
Pros: Air France has the best crews! They really go the extra mile.
Cons: My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally.
Pros: The crew was helpful and accommodating
Cons: The flight was delayed, missed connection, and lost baggage. Subpar.
Pros: Good food and service
Pros: Flight crew, pilot,food and entertainment options were great
Cons: Baggage took a while to reach baggage claim but maybe a bit impatient after a long day
Pros: SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone.
Cons: The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight.
Cons: Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)
Pros: Everything except the seat. Service ("would you care for a drink/beverage?") could be better.
Cons: I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again.
Pros: Quiet! No noise-canceling earphones needed. Delicious food.
Pros: Good seat width Great movie selection Great food and drinks Nice and large A380
Cons: The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice.
Cons: Flight was delayed by 1h30min, so we arrived very late
Pros: The crew was very friendly and professional. The food very good
Cons: First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old.
Pros: The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible.
Cons: The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered.
Cons: Screen broke half way through flight. Food was poor
Cons: Horrible Crew...
Pros: The friendliness and courtesy of the staff.
Cons: One piece of my luggage was left behind in Paris.
Pros: Fine for a 45-50 minute regional flight.
Cons: Wouldn’t be great for long-haul flights.
Pros: The space and the people
Pros: I didn’t actually liked the entertainment
Cons: I just didn’t enjoy the entrainment.
Pros: The food, entertainment, and service. Waited for me after almost missing my flight.
Pros: Service was great, flight was on time and I really enjoyed everything
Cons: Little turbulence but overall it comes as usual so it was worth the flight
Cons: My seat was changed without my permission. Very unprofessional staff at Mumbai airport
Cons: Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience.
Pros: Good boarding procedure.
Cons: Nothing much to add for a short journey.
Pros: Flight arrived safely.
Cons: Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival.
Pros: The crew was very nice and helpful.
Cons: The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience.
Pros: Cabin Crew and food selections were top notch
Cons: Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom....
Cons: Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food.
Pros: The food was good, the staff was very friendly and very nice,
Cons: The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours
Cons: Small leg space
Pros: The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games.
Cons: It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie.
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