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Scores according to KAYAK customer reviews
Pros: "Wonderful crew, very prompt schedule"
Pros: "The crew was nice and the entertainment was great!"
Cons: "Paying for bags!"
Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"
Pros: "Great service everything on time"
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "Good entertainment"
Cons: "Four hours late"
Pros: "Free snacks and tv"
Cons: "people at country kind of rude, after printing boarding pass, there's only one person helping costumers, guy receiving luggage he trew them like trash bags."
Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
Pros: "Orlando's kindness"
Pros: "We went to the wring airport (BWI instead of DCA) but JetBlue was able to get us on a flight boarding in only 25 minutes at BWI. No problems at gate; we gate-checked our bags, and being in row 20, we're happy that boarding started at the back of the cabin (how sensible!)."
Cons: "My husband's seat back screen died halfway into the flight."
Pros: "First time on Jet Blue...good rid."
Cons: "boarding the plane appeared a little disorganized"
Pros: "Great experience - everything ran on time, comfortable seats with lots of leg room, and an awesome all female crew!"
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Cons: "3 hours delay"
Pros: "The pilot nailed the landing. I always grade the landings from 1-10. This was the first 10 I have ever given."
Pros: "Most room on an aircraft in the last 10 years."
Cons: "The reception of the in flight TV was poor"
Cons: "Could've had us out the next morning on latam but they kept us there another nite. We missed half of our hunt in Argentina. Worst airline!!!!!"
Cons: "Flight was cancelled. When tried to reschedule diferencia flight wouldn't let me reserve seats. Got bad seats in counter. The lady was mean the changed gates at very last minute. It got delayed."
Cons: "Cancelled for rain??? No offer of compensation any kind, not even taxi to a hotel. Nothing and had to wait 24 hours to try to get home again."
Pros: "Not much. They did put me in a nice hotel for 2 nights when their late arrival caused me to miss my connecting flight."
Cons: "Food was a bag of chips Flight was over 2 hours late causing me to miss connecting flight to destination. Jet Blue claimed they could not put me on the next flight because it was full and was on another airline. They put me in a hotel for the remainder of the night , all the next day and the following night. I had paid for a 4 day vacation at a resort in Argentina so my 4 day stay became a 2 day stay because Jet Blue would not purchase a seat from a booked passenger on the next flight as I requested. I will never use this airline again and would strongly advise anyone who wants or needs to be at their destination on time avoid them."
Pros: "Best price and better aircraft/service and amenities than most."
Cons: "We were a bit late (30 min) taking off but that was an airport issue, not airline."
Pros: "I'm tall so the extra leg room was good for me."
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Cons: "I've flown from Reagan National (DCA) to Boston Logan (BOS) twice in the last two months, and each time was delayed by 2-3 hours. Why? I understand that Logan has runway construction, but I was flying on Friday night one time, and Sunday night last time. Is the construction still going on such that they don't know a day before my flight that it's going to be delayed by hours? Come on!"
Pros: "We had to make a flight change due to bad weather in FL. It was done quickly, efficiently and at no cost. Wow, what service!"
Cons: "Long wait for everything."
Pros: "Friendly staff, love boarding from back to front. Clean plane"
Cons: "There were some delays taking off but the pilot was really transparent and it ended up not being severe at all."
Pros: "Great price great service for all staffs in all areas"
Pros: "The stewardess was very nice"
Cons: "We had to deboarding the plane due to electrical reasons, which is unfortunate but I understand. However.. The pilot scared everyone when he said told us that we were deboarding and literally said "it's better to find out now while we are still on the ground because it could have happened in the air and that would not have been good". As someone who has flight anxiety that was not something that sat well. In addition we were not given any instruction on what to do at that point. Should we try to find another flight?.. Should we wait for the plane to get fixed?.. Are we all boarding another plane?... Everyone was confused and frustrated!"
Pros: "First time flying with Jet Blue and it was great. Loved the leg room and amenities at every seat."
Pros: "Everything was on-time, comfortable and quick."
Cons: "Minor issues: the wifi was useless and the I wished that the TV had closed captions."
Pros: "The crew and comfort were great"
Cons: "There is not a good snacks. Other than that service and confort are on their level."
Cons: "Told about our 2 1/2 hour flight delay at the original boarding time, then kept at the airport until 1:30 AM when the flight was finally cancelled."
Pros: "Seating was spacious in 4A, and I am a larger than average person. Loved the Terra Chips for a snack! Generously gave me the whole can of Coke Zero, where some airlines dole drinks out in half can servings. Left and arrived on time."
Cons: "There was some entertainment at Ft Lauderdale Airport when we arrived. The person who knew how to drive the bridge between aircraft and terminal was not there. Someone pitched in and rammed the aircraft around 4 times, trying to make a good connection."
Cons: "The flight was very turbulent, and the captain did a poor job of keeping the passengers informed. In situations like that information goes a long way in comforting people."
Pros: "As always, I genuinely prefer flying on JetBlue & this flight (once we actually took off) was fine."
Cons: "The flight was several hours late departing - not a usual occurrence for JetBlue!"
Pros: "Kept on schedule despite rough air. Professional crew and a clean aircraft."
Cons: "Seats are tight on legroom."
Pros: "The crew was outstanding."
Cons: "My electronic boarding pass would not load on my phone right before boarding. It had loaded fine at check in. Had to get out of line and have attendant print paper pass."
Cons: "Rude, abrupt crew in flight. Boarding agent made us check a case that we carried on on the outgoing flight, with exact same dimensions. Prefer Southwest!"
Cons: "We were supposed to have 2 wheelchairs meet us and it did not happen We ended up walking slowly to baggage claim where our driver met us."
Pros: "Your employees are happy."
Cons: "I did not like the fact that the ticket window does not open until 5 am."
Pros: "Excellent overall service."
Pros: "Attentive service"
Cons: "Food sucks,"
Pros: "The crew and trip were good."
Cons: "I wish the flight had some movies"
Pros: "Delayed my trip 10 hours"
Pros: "Quick boarding, friendly crew, good airplane, and flight on time, which allowed us to make a very short connection ( less than an hour between flights)."
Cons: "Seats recline very little, food options limited, and flavour of food was not very good."
Pros: "Crew, nice people"
Cons: "Took off 30 minutes later"
Pros: "Las películas"
Pros: "To do the right maintenance to the plane because I couldn't use the earphones. The plug of the previous earphones was broken and a piece of it was inside the hole."
Cons: "Lack of supervision, because I had: (i) long delays to receive my bags with not explanation at the begining. Later on the "supervisor" told us that some of the bags were left on the road and we had to wait until a belt was available and (ii) in the maintenance of the plane in regards with the seat equipment."
Cons: "They did not load my luggage in the airplane because there was not enough room. They promised to deliver it to my hotel at the night of the same day, but they did not. They gave me the same excuse, there was not enough room in the airplane, even though my luggage had a priority to be in the airplane. I had to discuss it with the call center stuff for a long time to make the arrangement to receive it as soon as possible. The call center stuff was not very helpful and just gave me a lot of unreasonable excuses. I am very disappointing with Avianca."
Cons: "No blankets in a more than 3 hour flight"
Pros: "the crew was very polite. flight departure was on schedule"
Cons: "the trip is 5 hours and no entertainment on board. arrival was delayed, and i had to make a connection. luckyly i didn`t have any problems"
Pros: "The Service was horrible! The crew doesn't have manners ! They need to be trained on customer service at list ones!"
Cons: "The Service was horrible! The crew doesn't have manners ! They need to be trained on customer service at list ones!"
Pros: "Los aviones son modernos y bastante cómodos."
Cons: "No habían suficientes frazadas para entregar a los pasajeros. La tripulación ni hizo su trabajo completo. No recogió los asafates, una vez terminado el servicio de cena y no ofreció, ni agua, previamente y ni Cafe, después."
Pros: "Very comfortable plane. The captain were very informative at all time."
Cons: "The staff were very unprofessional from the counter where we were overcharged for extra suitcase to the crew in the plane who were not attentive at all, specially to my 92 years old mother when she requested for assistance to set the screen or to openned the snack bag. Food were so small portions."
Pros: "The service was good, the employees were so polite and helpful."
Pros: "Arrived on time"
Cons: "No personal entertainmemt system"
Pros: "flight was good."
Cons: "The wait in between flight is very long. For this return flight the wait at Lima airport transfer was nearly 11 hours. The wait at Bogota airport transfer is about 14 hours. Both of these airports had earlier flights BUT your booking service chose the MAXIMUM WAIT time at these transfer airports."
Pros: "on time departure. great service on board"
Pros: "It was awesome that movies and checking bags were free for the flight! That was something i did not expect:)"
Cons: "Layover 30 minutes and we were not going toward Curaçao"
Cons: "We had a delay on one of our flights, but there was a lack of explanation. When we inquired about missing our next connecting flight they said, "Don't worry the plane will wait for you". When we arrived, our connecting flight had already left without us. There was just an overall lack of transparency and a lack of communication within the company/between airports."
Pros: "The flight to Lima is a two hour flight. In that. We were given full meal and had the option of wine with dinner. Staff was very helpful. I indicated that I was thirsty and they gave me three glasses of water immediately. The plane was relatively new flight was uneventful.boarding and debarcation were easy"
Pros: "same as above."
Cons: "Several seats and/or tv were not working good or not working at all."
Cons: "There was a large couple that boarded the plane at the last moment, the flight attendant escorted them to their seats which was right next to me. I got up so they could sit down and they covered half of my seat. The flight attendant saw this but still told me to sit back down. I tried to explain to him that the lady was sitting on top of my seatbelt and halfway on my seat. I was told again to sit down. Trying not to cause a problem I just tried to sit down. My entire right side was in Constant contact with her entire left side of her body. Once we got started taxing the flight attendant walk by I stopped him and explain to him there's no way I could do the entire flight sitting like this. Luckily there was an extra seat that he was able to move me too. My issue is I do not understand how this was not prevented so that it would not be an issue. There were plenty of seats available they could have told her and her husband who were both very large they had to buy two seats. Or there was business-class seats available that they could've been put in."
Pros: "avianca has great seats and service ! Will recommend"
Pros: "on time, personal tv screens, nice crew, served food and drinks in a timely fashion-- absolutely nothing bad to say about this flight."
Pros: "Fast check in and luggage drop. Plane is new with new entertainment system and phone charging port."
Cons: "No drink / snack service during a one and half hour flight due to very minor turbulence."
Pros: "Nothing worth mentioning."
Cons: "Their food makes you feel punished for flying economy"
Cons: "'Cheap cardboard trays with junk they call food. It did not make it a pleasant experience. Worst catering ever, both Quito Lima and Lima Asuncion. Horrible. I will avoid Avianca at all costs, it is not the first time I feel demeaned by what they serve."
Cons: "Solo había 1 baño para todos los pasajeros de clase económica"
Pros: "That the all the flights were on time"
Cons: "The security in Guayaquil is a nightmare"
Pros: "Service was very good"
Pros: "friendly and polite."
Pros: "El servicio bueno. El personal muy amable"
Cons: "La comida, no estuvo muy buena."
Cons: "To start off, the flight was delayed over 9hrs! Which would have been great to notify passengers instead of waiting for them to show up at 5 in the morning. Then scrambling to find other airlines to book them in. Was waiting in the airport til 10am when the other flight was to leave with another carrier. To add insult to injury she was one of the last people to board. Really never bothering with them again."
Pros: "cozy blankets, stellar entertainment, free drinks a bonus!"
Cons: "crew members seemed visibly annoyed w clientele and a bit overwhelmed"
Pros: "Proper timing Helpful crew"
Cons: "It was hot by times"
Pros: "The crew polite and kind The enterteinment was good"
Cons: "The food was salted and poor"
Cons: "I have a perforated ear drum, and I asked for hot water when I boarded my flight twice, explaining it helps with the pain. Asked the same lady twice. She disappeared so I rang for someone for 20-25 minutes with no response. She finally came back after I was already in tears and immense pain. Didn't even apologize. Also, there needs to be an actual vegetarian option. Pasta with jamon is not a vegetarian dish. Option 1 being pork and option 2 being pasta with jamon is not having two options -- they are the same meat. Entertainment options were also very limited. Miserable flight."
Pros: "The food was better quality than i'm used to on most flights."
Cons: "The flight attendants seemed incompetent at times, consistently missing people when they were serving drinks and food. I was missed once and noticed several other people get skipped over, having to ring their call buttons to get the attendants attention."
Pros: "All flights on time, standard boarding procedure very orderly ."
Cons: "Breakfast very bad, was uneatable. Not enough drinks during fight"
Pros: "Everything was great"
Cons: "Need a vegetarian option for meals"
Cons: "one hour from El Salvador to Peru, plane had to return back to El Salvador. We waited 6 hours in El Salvador with "we will update you in 20 minutes" about plane status. Plane was "fixed" and we all boarded the same plane which had problems."
Pros: "The flight was great! Very accommodating to ones needs."
Pros: "Boarding was easy; I traded seats twice to let two couples together and ended up getting a window seat like I wanted"
Pros: "It was fine, but my tv didn't work. Which I didn't mind so much because the movie selections were slim."
Cons: "I wasn't able to pick my own seat so I got a middle seat"
Pros: "Night flight. Hot meal, good space in exit row."
Cons: "Bus boarding, waiting forever for some missing luggage to be loaded and getting enroute. Crew not very attentive, request was just ignored."
Pros: "All was good. thanks."
Cons: "See other comments"
Cons: "Less legroom than other airlines but have never flown to South America before"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Cons: "Not having a delayed flight."
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "The in-flight movie was very much appreciated."
Pros: "Good in general."
Cons: "No wifi, no leg room"
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Excellent service, God flight"
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta fo"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Pros: "Not much"
Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."
Pros: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"
Cons: "No private enterteinment"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Crew service and boarding"
Cons: "Seats not being able to recline in row 10"
Pros: "Great price"
Cons: "The food choices are limited foe vegans."
Pros: "Direct flight from IAD to PTY. The flight left on time and arrived early. Bags came out quickly."
Cons: "The announcement of sections boarding where barely heard and caused confusion when boarding. My seat was broken. The recline button was broken and it made in difficult to adjust the seat. I'm 78 inches tall and need every bit of room I can get. The adjustable headrest was also broken, it would stay in position which mean t that it was pretty useless to me."
Pros: "Crew, food provided on boars"
Cons: "We sat on tarmac for over an hour before taking offfood"
Cons: "No explanation was given"
Cons: "Apparently is high season and therefore they refused to take my extra luggage that I was willing to pay. I was told to throw my luggage away. I don't live in the US, thankfully my niece does and she was able to take the luggage home. Now I don't know when I'll get my stuff"
Cons: "The movies were boring"
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Nicest crew! Makes me never want to fly an US airline again."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Cons: "How crowded I felt. Both flights I had an aisle seat but it felt like a middle seat. The people in the middle didn't give me much personal space."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options, Very old seats and covers gave a very dull impression"
Pros: "I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate."
Cons: "On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids."
Pros: "everything was great :)"
Pros: "See first review"
Cons: "See first review"
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "The crew was very helpful and friendly."
Cons: "seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight."
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Cons: "Transfer time un Panamá was Too short"
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Pros: "A very good flight except for the meal. The seats were comfortable and the crew friendly. The connecting time in Panama City was spot-on and worked like clock-work. We deboarded and walked down a couple of gates and were boarding our flight to Lima in 15 minutes. I would recommend Copa at anytime. Our price was incredible and we got SO much more than we paid for which is unusual today."
Cons: "I was spoiled on an earlier leg of our flight with the selection of entertainment. On this flight there was only one in-flight selection played on the various monitors."
Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"
Cons: "The flight attendant was rude."
Pros: "Attentive crew members."
Pros: "Nice crew."
Cons: "Terrible movie choice. Old equipment. Flight was freezing cold and no blankets provided. Uncomfortable seats."
Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."
Cons: "I was unable to travel with three suitcases, despite the fact that I was willing to pay for the third bag. I had to put some of my stuff in another bag and was charged overweight. What infuriates me is the fact that at no point of the web check in process I was warned about this. No warning, no email, nothing. I am never using Copa Airlines again and I am warning everyone I know not to use this third-rate airline ever!"
Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."
Cons: "Sat on tarmac for 5 hours"
Pros: "Everyone was really helpful"
Cons: "The crew at the gate was extremely rude, didn't even called the flight other than once announcing we were gonna start boarding. Then I have 2 infants and when I asked about priority seating, you would have thought I asked her for a free flight because I got such a nasty response, not only me but she yelled at a guy in a wheelchair! Because he wanted to go in front of others to get himself settled (he had all the right in the world to do so) I honestly wanted to say a few kind words to this girl but I didn't."
Cons: "We were delayed for a long time without much information given. I arrived 18 hours late to my destination and missed many important appointments."
Pros: "El entretenimiento y la atención de la tripulación"
Cons: "El abordaje debería hacerse de atrás hacia adelante, ya que es incómodo para los que estamos en lis asientos delanteros del pasillo cuando pasan los viajeros con carteras o maletas grandes También me gustaría que este cuestionario fuera en español"
Cons: "Food was very light. No individual TV units Tight seating"
Pros: "Plane was very new and clean. Love the individual TV units on the back of chairs"
Pros: "Their efficiency and courtesy. And they handled our travelling with two cats with real professionalism."
Cons: "All was good!"
Cons: "Nada a reparar."
Pros: "They have tv screens and like a mini Netflix with a decent variety of movies"
Pros: "Everything about the airline"
Cons: "This is the worst plane I have ever flown on. The space between seats is so small I couldn't even sit straight. I am a tall man and thankfully the flight was not full because I was forced to sit sideways the whole time. I will try in the future to never take a copa airlines plane for any amount of time for any trip."
Cons: "Again United plane so was fine."
Pros: "One the way there it was good. But I had a horrible experience coming back. The plane was cancel after waiting 8 hours at the airport in Costa Rica, and I was sent to a hotel with no hot water to shower,and my luggage did not arrive until the next day and it was broken."
Cons: "Creew was no friendly Food was not good"
Cons: "Have a screen to watch movies."
Pros: "Need to improved"
Cons: "About entrainment is was poor, food not good,attention was so so ."
Pros: "Friendly and helpful staff"
Pros: "clean and new plane"
Cons: "delayed flight made me lose a day. My luggage got lost"
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Cons: "Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is."
Pros: "Online entertainment and we needed to change our flight time same day and they accommodated us with no problems. Great snacks and in flight services"
Cons: "Food was horrible. Justo a sort of cupcake as breakfast."
Pros: "It was a new plane and the service was also good"
Pros: "Outstanding customer service, The crew is awesome!! I would continue flying any change that I get on LAN."
Pros: "Staff was nice"
Cons: "Our original flight was cancelled, and we were put on a flight that landed at the same time our connection was scheduled to take off. We had to run last minute and beg to be put on an earlier flight that gave us a chance at making our connection. Our luggage did not make the transfer, and LAN has only exhibited further incompetence with finding and returning our baggage. Here we are two days later in a tropical location with no clothes or necessary gear."
Cons: "I have a very bad experience. The first flight was delayed, so many people including me missed the connecting flight. They kept us till 2AM at the airport and made us take out all our luggage before taking us to a hotel. Then, there was a Flight leaving the same day at noon, but instead of acommodating us there, they made us wait till 11:59 PM for the next flight. They told us that it was a direct flight as it was initially scheduled from Lima to La Paz, but that was not true as we had to stop in Santa Cruz first. To sum up, there was a 28-hour delay in total. I was supposed to get to La Paz on Jan. 28 and ended up arriving on the 29. No explanations were given, but it is clear that they oversold as all flights were full. Avoid this airline if you can."
Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."
Pros: "Good service"
Cons: "My bag got lost in Lima, and there was plenty of time for the connection."
Pros: "pretty good econ seats on LAN"
Cons: "Peruvians don't board in an orderly manner...dutifully waiting in line for your turn is a N. European thing"
Pros: "On time, good service, great new entertainment system"
Cons: "Small cramped seats"
Pros: "Took great care of us, food, drinks, and very nice crew."
Cons: "If I had 18 inches between me and the seat ahead of me I would say that was generous. The seat reclined all the way back so for 3 plus hours I had the person ahead of me in my lap"
Pros: "The flight crew were pleasant and tried to help."
Cons: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Cons: "the LAN TAM proudly offers its new inflight entertainment system. However the system is not available yet on most of the flights. In my case it was only available on 2 out of 6 flights. the food continue to be terrible with pasta or chicken as the only options."
Pros: "Flight was on time and the crew was polite"
Cons: "I didnt understand the reason of serving food at 3am when the departure time is 1:05 am. And passengers already had dinner. The lights in the cabin were not turned off until after the meal was completed, around 4:30am. It would make a lot more sense to serve breakfast instead of dinner. By the time we landed at 6:10 am, nobody had time to sleep but one hour."
Cons: "There was a huge delay for mopre than two hours"
Pros: "The service was good and the crew was very kind."
Pros: "Very impressed with layout of business class seats. Plenty of room, all seats are 2 by 2s."
Cons: "Food was mediocre"
Pros: "The flight was excellent"
Pros: "We were notified of the flight delay with plenty of time. We did not have to go to the airport"
Cons: "The stamp needed on the boarding pass indicating the date change was missing and had to be corrected"
Pros: "Decent food, professional staff."
Cons: "Boarded plane with broken A/C. Extremely unpleasant and didn't explain the problem to passengers well in English."
Cons: "After making us wait 9 hours at the airport on December 23rd and telling us out flight was delayed, they swore to me that I would make my connecting flight and that I shouldn't reschedule it. Then they finally cancelled our flight at 12am on. They told us it was rescheduled to 3pm on Christmas Eve (24th). By the time we got home it was 2am and we finally went to bed. LUCKILY my husband woke me up at 5am telling me our flught was pushed up to 7am. They moved it up 9 hours!! We spent Christmas Eve in chile even though we had amazing plans with my parents and family Argentina and we arrived to Argentina on Christmas Day. It was the worst experience ever the staff was rude and awful"
Cons: "In Buenos Aires we waited for several hours past boarding without knowing what our fate was, except that it was obvious we were going to miss our plane from Lima to NY. The flight staff was very flustered and stressed but at least they maintained a calm which was different than a week before at JFK when our outgoing flight on LAN was cancelled and people began a mini-riot. The police had to come to the flight crews rescue. LAN put us up in a nice hotel about 30 minutes from the airport. We got there at 3 am, the 3rd hotel layover of our round trip from NYC to Mendoza, due to LAN dysfunction. Never again LAN"
Pros: "Lan is a very good airline for the most part. The flight was comfortable and it was easy to transfer from one flight to the next."
Cons: "During one of our layovers someone went through both me and my traveling companions bags. In my bag I found a pair of mens socks and my belonging were left a complete mess. My traveling companion found wrappers for candy inside of her bag and the inside pockets and zippers had all been undone. I am not sure if this is the fault of LAN or of the ground crew at the airport."
Pros: "The crew was nice"
Cons: "Entertainment was terrible"
Pros: "The service on board. all the crew members were efficient and very helpful. Despite leaving Mexico a little late, we arrived early at Lima."
Cons: "One of my bags didn't arrive. However, they brought to me within 17 hours undamaged."
Pros: "Polite crew, comfortable seat, clean aircraft, flight on time,"
Cons: "Pre-flight: Unable to reserve seat in advance because of my "special needs" and difficult to understand the person (in English AND in Spanish) with whom I tried to speak by phone because of her poor pronunciation, diction, accent...."
Pros: "Todo el servicio muy bueno"
Cons: "Durante el viaje muchos bebes llorando y pateando mi asiento"
Pros: "The plane was new, with quality food and excellent entertainment."
Cons: "Due to a delayed departure from Miami, we missed our connection in Lima. While the airline was very proactive and friendly about providing all stranded passengers food vouchers and a hotel for the evening, the hotel was an hour drive from the airport so we were only able to sleep 3 hours before being picked up again to make our connection, and also did not have time to eat dinner or breakfast, I would suggest that a closer hotel be selected for future such instances."
Cons: "I travel to Bs As on TAM, as part of AA OneWorld. They separate my husband and me, giving priority to other people. The Flight attendant from TAM was rude, telling me that I have to give up my seat, or I would have to travel in the next flight. That was not only rude, but also unfair, since I booked my flight with time in advance."
Pros: "Excelente Atencion!"
Cons: "Algo pequeños Los asientos"
Cons: "seats were small and uncomfortable, no leg room."
Cons: "My luggage never arrived to the airport and they don't seem to be taking it as a serious matter. They're blaming Jetblue for misinforming me instead of trying to find my bag as fast as possible."
Pros: "The aircraft was small and with no personal screens. The surprise was that the aircraft had the possibility to connect to an internal Wi-Fi that allowed you to download a program and browse LAN programs on your own devices. The crew were very nice and helpful as usual."
Cons: "Not that much space between seats. The boarding was a little messy."
Cons: "International flight did not have individual screens, and the only movies offered on communal tv did not have an english option. Very disappointed."
Pros: "On time and smooth landing"
Cons: "No problem"
Pros: "Basically a smooth ride."
Cons: "Having one of our luggage not arrive, good thing we are in Lima 2 days however, we are still waiting for our lost luggage."
Pros: "Everyone made an effort to make my family comfortable including our 20 month old."
Cons: "The food was adequate. We didn't leave hungry but we weren't stuffed. Bring snacks."
Cons: "not being compensated for my flight being completely cancelled. will you be sending me money?"
Pros: "good good and service front desk and crew in the plane."
Cons: "Identification of flights unavailable at the Airport. Bad boarding procedure, all rows in the same line. in the plane very narrow compartments for the hand luggage."
Pros: "Was excellent. Love having that many movies at my disposal."
Cons: "Food was scarce. Was surprised how little they fed us during an international flight."
Cons: "I had to get information from fellow passengers who spoke Spanish, later act as an airline representative to other English speakers. When we finally got to Lima with a 3 hour delay, we were held in a parked plane for additional 20 minutes."
Pros: "Friendly crew, clean and comfortable Airbus A319."
Cons: "All flights were delayed, no proper announcement. We had no idea where is the gate? Poor management."
Cons: "The flight was delates 1:30 hours"