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Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."

Pros: "Overall experience was good!"
Cons: "Keep the good work up."

Pros: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Cons: "Nothing. Keep up the good work"

Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."

Pros: "Yes overall probably the best flight to Chennai from DC"

Pros: "Crew was very friendly"

Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"

Cons: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"

Pros: "The customer service and food were excellent."
Cons: "Next time I will fly business class for more space and comfort."

Cons: "Improve quality of service and cleanliness."

Cons: "Great"

Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"

Pros: "Was the crew amazing and nice"

Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."

Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"

Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."

Pros: "qatar airways"
Cons: "serving alcohol to passengers more than once is disturbing the passengers on the side"

Pros: "Excellent seats..."

Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"

Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"

Pros: "The flight from Doha to Beirut was not fully booked, we could move easily."
Cons: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."

Pros: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"

Pros: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Cons: "I wish there were more vegetarian options on the menu"

Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"

Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"

Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"

Pros: "Great service and great meal options!"

Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"

Cons: "The seats were cramped"

Pros: "I love this app , it's awesome it's save my money and time"

Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."

Pros: "I liked staff , boarding was organized food was not very good needs to be improved"

Pros: "Food, seat, overall comfort and timeliness."
Cons: "The entertainment system was not working - on a 12+ hour flight..."

Pros: "The in flight service was great.. Crew was excellent."

Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"

Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."

Pros: "Easy boarding. Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight."

Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."

Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Cons: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"

Pros: "Good food, good service and clean planes."

Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"

Pros: "The crew were all lovely + meals were excellent."

Pros: "The crew was fantastic!! They saved this rating."
Cons: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"

Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Cons: "Service,"

Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."

Pros: "The leg space is what got this flight a 3 star."

Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."

Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."

Pros: "A380 - was amazing. Roomy and quite"

Pros: "Quick boarding, good choice of movies"
Cons: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."

Cons: "Food"

Cons: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."

Pros: "The crew was just fine."
Cons: "Checking on the cleanliness of the toilets frequently"

Pros: "The seats were spacious and comfortable. Ample room for the long flight."
Cons: "Desert option: warm cookies"

Cons: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"

Pros: "Crew was generally very good."
Cons: "Flight was delayed by 2 hours"

Pros: "Kind and very helpful."
Cons: "A little more room for people with weak legs."

Cons: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."

Pros: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Cons: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."

Pros: "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
Cons: "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."

Pros: "The crew and food was great."
Cons: "The insect repellant sprayed twice through the cabin was horrible."

Pros: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Cons: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."

Pros: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."

Pros: "Everything was perfect"

Pros: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Cons: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."

Pros: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"

Pros: "The sitting is nice with good leg room"
Cons: "Can’t think of anything I don’t like."

Cons: "Being late and have 24 layover at Dubai . Am still at dubai"

Cons: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."

Pros: "Everything"

Pros: "The food was very good and there were a lot of choices for entertainment. All of the crew were friendly."

Pros: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Cons: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."

Pros: "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
Cons: "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."

Pros: "Exceptional attention to details of client comfort."
Cons: "No faults."

Pros: "Service courtesy helpfully"
Cons: "I could not get pure vegetarian food as i am a strict vegetarian"

Pros: "Most of the crew was nice and accommodating"
Cons: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."

Cons: "Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat."

Pros: "Food was good"
Cons: "Less attention to my two kids"

Cons: "Thanks for Service"

Pros: "The outstanding service of the flight attendants."
Cons: "Nothing!"

Pros: "The inflight movie selection and entertainment was very good."
Cons: "The food was a bit disappointing."

Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."

Pros: "Flight attendants friendly, well mannered"
Cons: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."

Cons: "Really small space. Airport crew was dismal. Boarding was more disorganized than in a poor African country and boarding is easy, I really don't understand"

Pros: "It was fast and comfortable"

Cons: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."

Pros: "The food was horrible. We were served almost an hour late after everyone and not given and option to select our food. I would like some kind of response from the airline service on this."

Cons: "I had a middle seat on this flight and felt very cramped- by the end of the flight my legs were getting cramps and were twitchy. The boarding process was chaos- everyone gathered around the boarding area and it was impossible to board when the zone was called due to all the people in the way. Also, the food for breakfast was good but nothing great- the dinner on the previous flight was much more appetizing. Having said all that, flying Emirates was still a very pleasant experience."

Cons: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"

Pros: "The 380 is a great plane, the quiet and comfort."

Pros: "The hygiene kits that they offer! They are awesome and very much appreciated."
Cons: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."

Pros: "I have high expectations for Emirates, and for the most part they delivered."
Cons: "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."

Pros: "Food was good and plentiful. Crew was attentive, but stingy with liquids."
Cons: "Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably."

Pros: "Very comfortable pod."
Cons: "Nothing"

Pros: "it was nice trip with emirates, You have excellent services Thanks"
Cons: "All good"

Cons: "Filthy bathrooms. Food service slow and erratic. Too hot."

Pros: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."

Pros: "Liked the Customer Service, Flight, neatness, entertainment and food"

Pros: "Just a great experience for a very long flight. The kind of pampering you don't see on any other airline."
Cons: "Well the food would have been terrific but was overcooked. Staff was unfamiliar with White Russian drink. There was no cream available for above or for coffee."

Pros: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Cons: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."

Pros: "Easy booking on Kayak! Good service overall."
Cons: "Seats were uncomfortable, it was really hot! Not enough air conditioners."

Cons: "Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well."

Pros: "Crew were polite and helpful"
Cons: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."

Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."

Cons: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."

Pros: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"

Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"

Pros: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."

Pros: "Great service, polite."
Cons: "A bit slow serving food."

Pros: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Cons: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."

Pros: "Everything"

Pros: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Cons: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."

Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."

Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."

Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."

Cons: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."

Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."

Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."

Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"

Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."

Pros: "I liked everything"

Pros: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Cons: "They didn't have any child-sized headphones available for my daughter."

Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."

Pros: "Service was outstanding!"
Cons: "I have no complaints!"

Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"

Cons: "Absulotely nothing."

Cons: "Rude stewardess"

Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Cons: "Nothing."

Pros: "The planes were clean and staff really helpful. The actual flights were great."
Cons: "At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund."

Cons: "Bathroom very dirty with odors!"

Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."

Pros: "Food was good. Service was excellent."
Cons: "Nothing."

Pros: "Excellent flight experience"
Cons: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"

Cons: "There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir."

Pros: "Food was great as well as entertaiment."
Cons: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."

Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."

Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."

Pros: "Care and attention the flight attendance showed."

Pros: "The crew and food were excellent! Movie choices were plentiful!"
Cons: "Travelling with my 70yr old mother.. Man sitting in front of her would recline and his head was practically in her lap. Neither of our seats reclined so it was upward bound only for almost 11hrs."

Pros: "Comfortable. Excellent service"

Pros: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Cons: "The crew, was rude to passengers with kids"

Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."

Pros: "Top of the line service!!"

Cons: "Seating was terrible. My seat was broken."

Pros: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Cons: "Crsmp seating,"

Cons: "No food or drink was served nor was there a clear explanation given by the crew. Attendants were brusque but efficient. Overall I felt a bit like I was inconveniencing the airline by taking their flight."

Pros: "Once on board, the service is very good!"
Cons: "Very long lines and long waiting time to check in."

Pros: "Everything was very good"

Pros: "Food was pretty good and the inflight movie selection was robust."
Cons: "Flight was canceled due to weather but the cancelation wasn't communicated until I actually arrived at the airport. This isn't customary. Most airlines inform travelers ahead of time. Rescheduling the flight took two days and multiple calls to their customer service number which wasn't receiving calls for a full 24hrs due to call volume. Was finally placed on a new flight but the flight had a 24hr layover in Istanbul (my previous flight didn't), forcing me to pay out of pocket for food and lodging in Turkey."

Pros: "Not enough restrooms the food was not the good mor"
Cons: "More choices for food seats not comfortable too narrow no space"

Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."

Cons: "2 hours Delayed and operated by United ..."

Cons: "Seats felt like Adirondack chairs..hard and no lower back support."

Pros: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Cons: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"

Pros: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Cons: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."

Pros: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."

Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."

Cons: "Missed this flight because my first flight was a cancelled flight, missed intercontinental connecting flight."

Pros: "Diner"
Cons: "Was told that an upgrade to premium economy entitled us to lounge privileges. Were told by attendants that we had to pay an extra $35. each. We had $6.30 subs from potbelly."

Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"

Cons: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."

Pros: "Probably one of the best economy experiences I have had in a long time. The staff was very friendly and professional. Also one of the first times that i was actually comfortable in an econo seat. Hats off to Lufthansa!"

Cons: "Seats very crowded. No leg room at all."

Cons: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."

Pros: "Timely, friendly, clean plane"
Cons: "Food was bland!!!"

Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."

Pros: "A couple of flight atrendants were civil"
Cons: "Gate was changed three times immediately prior to departure. Plane was BERY small. Food was awful."

Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."

Cons: "This particular flight was delayed beyond reaching the next sep,so we have to rebook our flight threw Chicago in uncomfortable hurry."

Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"

Pros: "new clean aircraft."
Cons: "no breakfast."

Pros: "This was actually a United Airlines flight connecting to a Lufthansa flight in Munich. The crew was friendly and thanked us individually for flying with them as we prepared for landing."

Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"

Cons: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."

Pros: "Excellent flight, crew, food and service."

Pros: "The flight attendants were very friendly and attentive. The flight was very smooth."
Cons: "My seat back was not easy to keep in the reclining position."

Pros: "great and pleasant service, caring and helpful, frequently offered beverages, delicious vegan option, great movies selection, not much turbulence, overall like Lufthansa the best: reliable, on time,"

Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"

Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."

Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"

Pros: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."

Pros: "Everything else was fine."
Cons: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."

Pros: "Late departure, full flight but good overall."

Pros: "Check in was good. Everything was orderly and on time."
Cons: "Fairly cramped for an international flight."

Pros: "flight attendants were very nice, helpful, and accountable. I wish every flight had them on their crew."

Pros: "Great service, food, crew."
Cons: "Seats too small, very uncomfortable."

Pros: "We purchase extra leg room seats which turned out not to be available. The crew understood our frustration and upgraded us to premium economy. Many thanks!"

Pros: "I love the crew, the seats, the food was wonderful and the flight was the smoothest ever. Thanks"

Pros: "Boarding was again easy, directions were clear as to where I should sit. My only trouble with the crew was that announcements were sometimes too quiet to hear at all, which I hardly cared about anyway (seat belts, please). The movie selection was unexpectedly good, as was the music section. Books were meh."
Cons: "I was not comfortable after about four hours, my biggest problem being I had already been riding in an airplane for a total of six hours that day. Food was fine, but came with salt, which was nice. I don't expect a four course meal on an airplane, but I didn't eat with gusto. The headphones provided were lousy, but I just plugged in my own set."

Pros: "I was fortunate to have a complete row (3) seats for myself; the plane was new and in excellent condition. All the staff was courteous and helpful."

Pros: "Flight not too crowded. Check in allowed us to switch seats to maximize space."
Cons: "Food was just so-so."

Pros: "Lufthansa's newest 747-8 airliner was quite the treat for international flight. 100% LED lights with subtle purple-blue mood lighting overnight looks pretty and mimics Virgin's design. Dozens of movies to choose from in addition to many more entertainmrnent options in the widescreen touchscreens. And actual silverware for food, even in economy. The addition of Premier Economy (wider and longer seats) copies the design from United's Economy Plus, at the expense of regular economy's legroom (I believe). Note: if you have noise canceling earphones or headphones like myself, get the 2-jack airline adapter. Lufthansa uses the proprietary dual-jack, at least in economy."
Cons: "Pasta dinner only had 1/8 piece tomato. Stick to the chicken."

Pros: "great service, food, and crew"
Cons: "Absolutly no negatives"

Pros: "We had a great trip -- helpful flight attendants...and no worries at all."
Cons: "DELAYED LEAVING FRANKFURT BY AN HOUR DUE TO BAD WEATHER."

Pros: "Crew, boarding, flight ahead of schedule"
Cons: "I booked Lufthansa...why was I on United?? United is a far inferior company. No food on a cross-country flight?? I was asked to pay for any more than a couple glasses of water. Really? On a 6 hour flight? I had to pay for entertainment? All my other flights it was free...feels like nickle and diming. Will not fly United again."

Pros: "nothing"
Cons: "lufthansa used United for this flight. probably because they run out of airplanes, they used a plane so old, I believe it was from Nixon's time. very very old. I am suprised I made it one piece to Amsterdam. So dissapointed why Lufthansa linked their name with such a poor company like United. I never fly United."

Pros: "Nothing. Our flight was delayed by 4hrs due to weather conditions at SFO."
Cons: "Same issues as per first leg of my trip - Brussels/Washington, but even more restricted seat space. There was a empty row[3 seats] empty behind me. I'm a DVT patient[got it a couple of years ago while flying back from China - didn't move during the entire flight] and need to move frequently and need legroom to stretch out my legs as much as possible when sitting. Anyway, having informed a crew member about my DVT condition, I asked if I could move in the empty area - mind you, that was after plane door was closed and boarding had been completed. She refused only to give after takeoff the area to a lady with a little dog in her purse. This flight was operated by United. Our household will from now on avoid any flight that's operated by United."

Pros: "Liked the toilets downstairs. Good selection of entertainment. Pleasant crew."
Cons: "When I checked in I was told that I could take my suitcase, which is a carry-on size suitcase, on board. While boarding I was made to check it as luggage and told it was to big and too heavy even though it weighed 12kg."

Pros: "in flight service is great, lounges are excellent, and personnel are well trained and courteous"
Cons: "that I couldn't bring my kids into the lounge"

Pros: "Driving"
Cons: "First safety"

Cons: "The cabin attendants attitude need to be warmer and friendly. The food was not good."

Cons: "Punctuality. Time is off the essence."

Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."

Pros: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Cons: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."

Cons: "They know better than me"

Pros: "They an amazing crew"
Cons: "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"

Pros: "Amazing crew!"

Pros: "Great crew!"

Pros: "Fine flight with good meals."
Cons: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."

Pros: "G"
Cons: "G"

Pros: "It was perfect to me , im in so much pain spiritually and you guys makes me feel home."
Cons: "Everything was good"

Pros: "Nothing"
Cons: "I was overbooked in Addis"

Pros: "The staff was nice and helpful"
Cons: "We were so extremely delayed"

Pros: "Very average experience."
Cons: "Very average experience."

Cons: "The orderliness during boarding needs more work"

Pros: "Loved the meals and the leg room"
Cons: "The entertainment could have been better but overall was not too bad"

Pros: "Everything"

Pros: "Conexion"
Cons: "Delayed"

Pros: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Cons: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."

Pros: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Cons: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"

Cons: "The entire flight was great!"

Pros: "I have only flown one better airline.....Emirates. The crew service was unbelievable. Wonderful experience. I have a new primary international travel carrier!"

Pros: "The customer service from crew members"
Cons: "The snacks"

Pros: "Cheap fare, no frills."
Cons: "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."

Cons: "No entertainment available. Rude flight attendants."

Pros: "Seats are delapidated and food is ok!"
Cons: "Crew were very good"

Pros: "friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!"

Pros: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Cons: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"

Pros: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Cons: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."

Pros: "Flight attendants were helpful and attentive."
Cons: "Boarding was fairly chaotic, there were no outlets for charging in the business class, entertainment limited."

Cons: "I used ethiopian on my way back too they told me my bags will go all the way to my final destination and it did not my bags are now LOST!! Crew is not attentive Food was so bad! I ecpexted quality in all areas but not even close."

Pros: "Staff very friendly"
Cons: "Bathroom cleanliness"

Pros: "Spacious seats, attentive flight attendants"
Cons: "Bathrooms were messy and ran out of soap in one."

Cons: "Besides that the flight was 4 hours delayed and the staff gave different information then the screen, customer service was non existant. There seems to be no structure or system. Gate change was not announced. Staff was not clear or direct about status of the flight. I have had several flights with EA and most have been completely disappointing and frustrating. Forget trying to call anyone, it took me 4 days of non stop calls to connect with someone to change my flight date. Then once connected the credit card system was apparently down and they could not charge my fee. I had to contact the US office while I was in Africa in order to get anything done, ridiculous. They over charged me and would not honor the fees that were quoted on the phone and via email but the head office. Dishonest and no concern for the inconvenience to their customers. This airline would be the last choice, highly not recommended."

Pros: "The crew members are very friendly, always smiling and attentive."
Cons: "The entertainment system needs an upgrade. Touch screens unresponsive."

Cons: "Rude Staff"

Pros: "Comfortable, excellent service"
Cons: "Nothing - everything was fine."

Pros: "The flight attendants."
Cons: "The aircraft. Its an older and much used 777 200. Seats, bathrooms, etc have lots of mileage. Needs overhaul."

Cons: "Checkin luggage did not get loaded onto the connecting flights at addis ababa. Had to wait two days for the next flight from addis ababa to gaborone botswana to receive our luggage. The ethiopian air office in gaborne was helpful straighteningbout the situation. I would fly ethiopian air again."

Pros: "Nothing"
Cons: "Everything was bad, very upset !"

Pros: "On time."
Cons: "Dirty bathrooms, mediocre entertainment."

Pros: "Great service!"

Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"

Cons: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."

Cons: "Please have a vegetarian option that does not contain cheese."

Pros: "Nothing"
Cons: "Everything"

Pros: "Great service! Friendly and on time!"
Cons: "A mother was put off the plane with her infant because she didn't carry a ticket. Was brought back on at some point we must have a heart no excuses"

Pros: "The flight attendants were lovely."
Cons: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."

Pros: "The service during the flight was perfect"
Cons: "N/A"