Great airline, took good care of us. Will use again if prices are good. Really enjoyed the 24 hr layover in Lisbon.
I will never ever use this airline again!
Pros: "Smooth flight"
Cons: "More food, more water"
Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"
Pros: "The flat bed"
Cons: "The Captain made loud announcements waking you up"
Pros: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Cons: "More food , comfortable seats"
Cons: "The crew not sympathique"
Cons: "Boarding procedures"
Pros: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Cons: "Train the staff to be nice and pleasant"
Cons: "Leave on time. Offer more snacks"
Pros: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Cons: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Cons: "Waiting in many lines, waiting on and taking bus to plane on tarmac, climbing stairs with luggage in hot sun."
Pros: "Seats and snack"
Cons: "No delay in departure"
Cons: "If baggage claim was faster"
Pros: "Food and price"
Cons: "On time departure"
Cons: "They don’t even give glass of water in business class. Terrible attention."
Cons: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."
Cons: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"
Pros: "The only salvation was the entertainment choices. ."
Cons: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "Plane was clean & crew were kind"
Cons: "Better service, comfy seats with recline and entertainment"
Pros: "The crew was friendly and helpful."
Cons: "I was in seat 35G. The space under the seat in front of me was very small, and it was nearly impossible to get to my bag when the person in front of me reclined. Also, the young boy sitting behind me was kicking the seat throughout most of the flight. Not your fault, but it was pretty crappy."
Pros: "Everything was very good."
Pros: "Food was alright"
Cons: "No entertainment, no charging port beyond row 15."
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Cons: "On any international flight I've been on in the past one checked bag has always been complimentary. This is the first time I was surprised by a checked luggage fee of $85. Considering my wife and I were already at the airport, we had no choice but to pay for our checked bags – resulting in almost $380 in luggage fees for our round trip flights. This restriction was buried on the ticket purchase information – a very sneaky move that cost us significantly. Won't be flying TAP Air Portugal again!"
Pros: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Cons: "Inbound flight - flight got canceled from Budapest - after calling the airline and waiting in the line the 2 first lady I was talking to put me on hold and never got back to me, the 3rd lady had no idea why the flight got canceled except it was for emergency. She said next flight would be 2 days later - after calling the insurance I booked for the flight, they didn't want to reimburse for the interruption because the airline could not explain why it got canceled and i should prove that the flight was canceled - after being 6h on the phone with airline and insurance and waiting line had to hang of without solution. I had to purchase a new ticket from another airline to be able to fly on the same day back to Miami. - after arriving at the airport next morning for the other flight it turns out that Tap Portugal booked me to British Airways but they have not send me a notification email about it, so if I do not ask at the counter for Tap Portugal for the paperwork for the insurance I would never find out that i got a new flight and i would have miss it and the insurance would have never pay for it. With the new ticket i had to purchase, my travel with Tap Portugal cost me on the end around $3000, and I do not have that much money for a ticket at all, now I have a financial trouble. Thanks, never again."
Cons: "Though the weather was fine - no excuse - the flight was delayed over an hour and I lost the connecting flight to Newark."
Pros: "Staff courteous compared to our previous TAP FLIGHT"
Pros: "Same as previous flight"
Cons: "Same as previous flight"
Cons: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."
Pros: "Best all around airline I've been on!!!"
Pros: "Everything else was excellent."
Cons: "There was no entertainment on this flight"
Pros: "Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP."
Pros: "Comfortable seat"
Cons: "No lounge airside at Lisbon airport, no shops open that early in the morning"
Pros: "There was one male steward who was not friendly at all.....I felt he was giving me bad looks....I felt uncomfortable."
Pros: "The seats were pretty comfortable and the crew was excellent."
Cons: "There was no entertainment and the food wasn't good."
Pros: "solid flight, efficient"
Cons: "staff kind of moody, not really smiley"
Pros: "To be reimburesed for a flight I ended up having to book with Amex travel for the same day"
Cons: "An horrible policy that will steer m eaway from TAP airlines and kayak"
Pros: "Roomy, clean, meals included-didn't think airlines did that anymore, very friendly staff"
Cons: "Nothing-no entertainment but this was a short flight so didn't matter to me"
Pros: "great staff and great plan. Comfortable and roomier than most"
Pros: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Cons: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"
Cons: "Being sat in a middle seat. With that being said, it was OK. No problems."
Pros: "seats were fine. the entertainment system was working."
Cons: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Pros: "I liked the individual blankets, pillow and headphones on the chairs."
Pros: "They lost my luggage. What else is there to tell?????"
Cons: "They lost my luggage. What else is there to tell!!!!"