The food was not good at all
Pros: "Exceptional crew, as expected"
Cons: "Terrible customer service at the boarding gate. Plane was listed on time but we did not board until an hour after our scheduled departure time. We were not informed whether the flight was delayed or given an explanation for why we did not leave on time. There was no announcement and the gate team did not give any explanation to what was going on. Unexceptionable service. Very disappointed"
Pros: "Excellent service and ontime takeoff"
Pros: "The plane was very comfortable and the crew were fast and responsive"
Cons: "They searched every bag and person before getting on the plane, the entertainment system is buggy"
Pros: "Smooth trip"
Cons: "All is well"
Pros: "Crew, and timing of flight"
Cons: "Improving the food and beverage selections."
Cons: "Departure on time"
Pros: "Flight crew"
Cons: "Changing the seats without telling us or asking us. Basically treating passengers like flying for free"
Pros: "I like the outgoing flight but i found worst flight ever when i came to karachi i was sick and saudia airline contineously changing their flight schedule and no airport meal offered for the people of karachi so i and other passengers decided that we never ever book saudia arabia airline in future"
Pros: "Crew was very helpful. Nice clean plane."
Cons: "Airport in Jeddah is not good. Bathrooms are way below standard."
Cons: "They way of handling it, I had no choice but to use Saudia(domestic flight)"
Cons: "Bags took one hour and a half to claim them"
Cons: "My profile says vegetarian and I didn’t get a vegetarian meal! I was extremely disappointed because I was very hungry and was given a meal with meat! Please have extra vegetarian meals! Manager was told and did nothing to make it right. That was very disappointing"
Pros: "Seating and entertainment"
Cons: "I was not permitted to board at check-in since this booking had a domestic transfer and a visa was required. I would not have chosen this ticket if that was clear in advance. I was told at check-in that my only option was to make an expensive last minute change to the ticket."
Cons: "No thing"
Pros: "The chair the entertainment system is nice"
Cons: "The meal was not enough not really business class food , the crew is so lazy you have to repeat the order twice so the can understand in Arabic"
Cons: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
Pros: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
Cons: "Flight was delayed. But its fine."
Pros: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
Cons: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
Pros: "The crew was very nice"
Cons: "The food is not that good for such long trip"
Cons: "No entertainment on board"
Pros: "The variety of entertainment selections"
Cons: "Flight delays"
Cons: "The food.... The mixed grill was baaaaad No seasoning and meat looked black like roadkill Very poor quality control"
Cons: "They took 1 hour more, so they make the long flight longer"
Pros: "The movies and food"
Cons: "The seat arrangement 2-2-2 sometimes could bother when we were sleeping"
Pros: "Nothing as usual."
Cons: "Flight was 40 minutes late at departure airport. Missed up all the luggage in destination airport. Waiting long time for bus shuttle to come at the airplane."
Cons: "They lost my bags for the second time"
Pros: "Good timing, boarding and flight services"
Cons: "Everything was ok during the flight but would like to arrange for driver services after landing in Madina through Saudi airlines"
Pros: "Was able to see something on public display screens, but no audio"
Cons: "No sound or free WiFi"
Cons: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
Pros: "It’s an amazing trip. Best of all having a place for worshipping"
Cons: "The WiFi never worked in most of my flight."
Pros: "Crew tried to welcome us and make us comfortable and we're as helpful as possible"
Cons: "Ground staff refused to help when my son left his glasses on board despite the plane being just a short distance away When my Wife accompanied him to lost and found Security Counter they were both constantly asked to prove their family relations and no effort was made to call anyone to seek out glasses on the plane the comment made 'if it was important to you, you would not have left it behind'"
Pros: "The movies were new The food was good They gave Toys to my kids"
Cons: "The headphones were in not working fine"
Cons: "Lit to take off more than 20 minutes"
Pros: "I was relieved that there was a bit of onboard entertainment after my first flight and abysmal layover in Jeddah."
Cons: "Overcrowded plane and filthy toilets."
Cons: "I hated the airport in Jeddah"
Pros: "They are very strict over the luggage weights which make feel very bad from the beginning of the trip"
Cons: "The way they treat passengers"
Cons: "Horrible flight, the boarding took more than an hour! then the Captain announced that he doesn't know when we will be departing! They kept us in the plane without any air conditioning at a 40+ degrees Celsius! We weren't allowed to even leave the air craft. After being tortured for nearly 3 hours, the plain finally started taxing. We arrived to Manila in the evening which missed up our plans in the first day. Also their onboard entertainment is horrible, you will have to watch a 5 mins long commercials even if you want to watch a 10 mins long TV series episode! Never flying with Saudi again!"
Pros: "Every services are excellent."
Cons: "Air port setting of all airports of the world The poorest I've seen"
Pros: "Checking in was quick. In service was good."
Cons: "I was not able to select my seat or reserve a wheelchair online. I had to call. I also did not like the wheelchair service was not provided till the airplane door. I was dropped off at the gate."
Cons: "delayed without pre notice"