Cons: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Pros: "Newer aircraft. Fantastic service"
Pros: "Seat are too narrow, leg room was ok, plane temperature was too warm."
Cons: "Flight take off was delayed by almost an hour."
Pros: "Crew and food"
Cons: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."
Cons: "Need more leg room even for regular economy seating"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Everything good"
Cons: "Nothing really"
Pros: "The food and the in-house entertainment"
Cons: "My co passengers."
Pros: "Comfort in the plane and hospitality from the crew"
Cons: "Food served during dinner"
Pros: "Seat was good."
Cons: "We lost an iPad on the plane and I called and filled a o several times it absolutely no response. Very disappointing."
Cons: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"
Cons: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Pros: "Food was great ."
Cons: "My chair was not comfortable."
Pros: "was easy to find connecting flight info."
Pros: "Smooth takeoff and landing."
Cons: "No free internet service. Only one meal. Late departure, disorganized boarding. Uncomfortable seats. Limited choices of new movies. For a business class ticket, one would expect more! Especially since other regional carriers are providing two meals, free internet & more comfortable seats!"
Cons: "Please, please, please Etihad, implement child-free zones on your flights."
Pros: "Was not rendered the service inspite of being charged"
Cons: "Custormer services"
Pros: "timeliness, in-flight entertainment, food"
Pros: "The airport customer service rescheduled us back to direct flight to Dallas. Our original flight. They helped us expediting boarding process in short time margin. Inside aircraft crew was good and efficient. Food was excellent."
Pros: "The flight and the food was good"
Pros: "The neatness and entertainment system"
Cons: "The food"
Cons: "My son was sleeping during the meal service, so the crew said that they will put his meal aside. After he woke up we went to the crew and was asking some food then they said that we don't have any option except some bread. The bread is very cold and the food was not at all good. After 3 hours my son was hungry and I went ahead to the crew and was asking some food. But the crews answer was we cannot provide food since we have only some boxes and if we give it to you then we may not have sufficient food left for everyone else. I asked them when is the next meal. They said in few minutes but it took one hour and that meal was also just bread. What kind of airline doesn't provide food for kids when they are hungry. I am very disappointed and I would not recommend Etihad airlines for anyone traveling with children as they won't provide you food when your kid is hungry. Our seat lights were not working and when you press assistance button the crew came after 15minutes."
Cons: "Short flight and hoarding"
Pros: "Check in in Frankfurt. Black lady. Extremely helpful. Went out of her way. This is the people you need in the front line."
Cons: "Terribly old planes. Bad or non existent cabin service. Food not acceptable. Plastic noodle bowls with hot water. !?? Really!!"
Pros: "Seats were comfortable with leg space."
Cons: "Entertainment with regards to Holywood and regional movies should be upgraded."
Pros: "All above"
Cons: "Liked everything"
Cons: "Food wasn't great. Business class seats didn't stretch."
Cons: "The food was horrible"
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Pros: "Everything was good."
Pros: "The price"
Cons: "Everyone kept saying, sorry for the delay, sorry for this,etc."
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed. They were helpful when the flight got delayed because of fog."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Pros: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"
Pros: "I enjoyed all aspects of the flight except the food."
Cons: "I did not likeep the food. It was oily and didn't have a good taste."
Cons: "Lacking in Hosiptality"
Cons: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."
Cons: "If you look my itinerary, I left Flint to Delhi with my wife-Rita Bhatnagar. She did return on October 25th but I was suppose to return by Nov. 24th. Unfortunately, my wife injured her back while liftin gher luggage at Flint air port on October 25th and few days latter she end up in ER Hospital. I had no choice but to return back home, so I called Etihad customer service for reschedule my trip back to Flint. They asked me so much money that I had no choice but find another flight (cheaper) from United Airlines. So, answer to your question is that I didn't travel from Delhi to Flint on Etihad Airlines."
Pros: "Just my seat. Which has more leg space."
Cons: "Food and I had to call them numerous times to give me something to eat because I was starving. For such a long flight they only had pop corns for snack. I missed my first served meal because I was sleeping for second one they didn't bother to ask me. When I asked for it I was given a cold sandwich."
Cons: "We were forced to sit in the aircraft after boarding for nearly 2 hours as the ground staff waited to load bags from delayed connections."
Pros: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Cons: "The remote control for the in-flight entertainment system did not work."
Cons: "It took a very long time (more than one hour) for my baggage to come in spite of the fact that I travelled Business Class. And that has been an on-going issue with Etihad."
Pros: "Flight attendants very nice and presentable. Food good with real silver ware."
Cons: "I was charged $600 to postpone flight after I found out I needed a VISA to fly to India. Initially I was told the cost would be $100 ad then it ended being $600 for both me and my husband which I found outrageous. There should be something that flags you as soon as you book the flight that a VISA is required in order to fly to India."
Cons: "They did not serve alcohol or non-veg. Plane was really small. I had to wait for a wheel chair for an hour."
Cons: "We were sited in the 7th row (the row right before the emergency exit) and the chairs can't be moved, so, having the people in front of us with their chairs in the sleeping position and our seats all straight it was the most uncomfortable flight we were ever on."
Cleanliness os Seats and surrounding areas. On time Departure and Arrival. No1 Budget Airline in India
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Very new aircraft . On time"
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Cons: "Worst crew. Very arrogant"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Amazing crew"
Cons: "Check in swiftness"
Pros: "Ground reservation and check in crew were amazing."
Pros: "On time, comfortable seats, friendly crew."
Cons: "Legspace for passengers"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Cons: "Flight delayed and no info"
Pros: "Air hostess service and flight timings"
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Cons: "Nothing to remark"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Cons: "Flight was two hours late"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "Smooth checkin and seating"
Cons: "Security forgot to stamp one of my bags so hand to dash back again"
Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Overall experience"
Cons: "Over expensive food"
Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."
Cons: "The chicken Junglee sandwich was stale hard and really dry."
Pros: "Flight was ontime and clean"
Cons: "Onboard food"
Cons: "Poor in flight service. Had to twice request for a glass of water which was served in a dirty paper cup."
Pros: "Onboard crew is willing to help."
Cons: "Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30."
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Pros: "Service is not good.."
Cons: "Flight was great. Landing was excellent."
Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
Pros: "Great experience - very relaxing"
Pros: "On boarding was very quick. I was happy to get a meal on a short flight."
Cons: "I do not recall any entertainment. The off boarding was slow."
Pros: "Attentive on board service"
Cons: "The air craft looked a bit worn around the edges"
Cons: "2 hours late boarding, affected connection flight"
Pros: "Price, crew, and service"
Cons: "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"
Pros: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Cons: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
Pros: "The staff smiled."
Cons: "Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best."
Pros: "good food and support for wheelchair but have to wait longer then expected"
Pros: "That someone is asking feedback for such a terrible experience"
Cons: "Flight was delayed by more than 2 hours. None of the information screens in the airport displayed any information about it. The air India staff at the airport assured me that my next flight (booked separately) will wait for me and that they have communicated about the delay to them. Nothing of that was done. I would have appreciated if they were honest and asked me to rush as soon as I land. It was a nightmare catching my connection. A person near my seat puked while landing in this flight. There was no sick bag in any of the seat pockets. Air hostess provided a sick bag after the flight landed which was of no use."
Cons: "Tv was not working at all"
Cons: "Flight was late from Ahmedabad to Mumbai no one informed no counter person to assist the lady at luggage department was pathetic no help very rude very very unprofessional"
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Cons: "my 2 bags were damaged - AI is yet to respond - unable to get hold of them in Newark - left messages - they took the information - no case number assigned. the entertainment system did not work the fruit platter was not provided despite booking several weeks back."
Cons: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."
Pros: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Pros: "Crew was very welcoming. Great service."
Pros: "No hiccups at boarding n check in security etc"
Cons: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
Pros: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Cons: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."
Cons: "Air India cancelled our flight out of JFK "Because of the weather" as i was looking at planes taking off there to a perfectly clear blue sky. They do not invest in deicing equipment, presumably. I received a generic auto-text that the flight was cancelled and told to call them. After waiting on hold for almost 30 minutes, I was told there was absolutely nothing they could do to rebook us anywhere within the next 5 days. Our only option was to accept their full cancellation of both the outgoing and return trips. Completely miserable experience."
Pros: "Food was excellent! Crew was very friendly & courteous!seat"
Cons: "Seats not comfortable, tray table support was broken."
Pros: "Friendly staff who are helpless because the company is not organized,"
Cons: "1.75 hours late in takeoff Indian food is good but Air India -- foolishly following dietary trends -- does not add enough salt, or spice or oils. The result is food that is tasteless. It is an insult to Indian cuisine. Some purchased food (e,g,, Yoghurt or bread) of very cheap and poor quality) Without proper management and organization, even friendly staff cannot render good service."
Cons: "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
Cons: "TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one."
Cons: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."
Pros: "Direct flight, convenient landing time in Mumbai"
Cons: "Being India’s national airline, it needs lot of improvement immediately. It isnt of any use giving review here but for the sake of it, I will. The food was mediocre and repeated. Limited beverage options. Crew was not very responding. Many TV screens didn’t work and even after being told thrice about it, crew didn’t fix it and neither told why. Trash bags were lying open in flight’s food pantry. Never seen that with any other airline. Worst part, the seat comfort and quality of everything in the flightwas below average. Food table, seat covers, etc. None of it is a big deal individually but when all things are combined, the experience of flying air india is not great."
Cons: "Add more movies selection."
Cons: "Poor service, poor food"
Pros: "Friendliness of the staff and good service"
Pros: "Crew very professional and helpful"
Cons: "There were two kids creaming their heads off during the entire flight. I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
Cons: "Flight got so delayed..."
Pros: "Big seats with plenty of leg room vs some of the other carriers that fly in India."
Cons: "Flight was delayed. Almost missed connection."
Cons: "THe flight was delayed by 2 hours and 30 minutes. They informed us vet late by the time we were in the cab."
Cons: "Food was bad. Entertainment did not work. Some cracks on the seat and seat cover was falling off the seat. No drink cart ever came, not even soda or juice was offered."
Pros: "Timing was kept up."
Cons: "Entertainment was at its worst!!!"
Cons: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."
Pros: "Good service and great food"
Pros: "The crew on the plane are really nice and the price is very affordable."
Cons: "I didn't like the gate change and the crew not informing its passengers of this change. Additionally, I asked one of the members if there was a gate change and was told I would be informed to just wait. 10 minutes later, I finally asked another crew member and was told my flight was boarding. I almost missed my flight and no one made this announcement or posted this change on the flight info screens. Furthermore, my flight was scheduled to leave at 7am. I arrived at the airport at 430am and was told I could not check-in until 530am. Therefore, I had to wait outside with my luggage."
Pros: "Take off and landing was good"
Cons: "Food was ok"
Pros: "Helpful crew and the food was alright."
Cons: "Cracked seats, faulty entertainment systems, broken USB slots, the flight was not cleaned after the previous trip. There was crumbs of biscuits inside the headphone pouch. Another passenger had broken headphones. The touch screen rarely worked and rebooted 2-3 times during the flight. Very old aircraft. I was transported back to the 90s."
Cons: "The services in the aircraft was not good as in other airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very few movies on the TV. There was no anouncement for departures at the airport eventhough it was delayed by 90 minutes at Ahmedabad airport. You should keep a column of WORST."
Cons: "The aircraft was not comfortable. The a/c was not on till after takeoff and switched off prior to landing. The staff informed us that they will start only after takeoff."
Pros: "Food was excellent and it was comfortable."
Pros: "Crew was very good. Food was good. Flight arrived earlier"
Cons: "Boarding was not done via aero bridge and we had to use the bus adding to some discomfort and no special order for elderly and people with kids during boarding."
Pros: "The flight got cancelled"
Pros: "Crew, Food, seat"
Cons: "Seat cushion"
Pros: "I was happy that they didn't lose my luggage like they did on the way to Dhaka."
Cons: "Service is consistently poor and flight attendants don't seem to be trained at the level of Qatar and Emirates."
Pros: "Nice and friendly flight attendants , great food and service"
Cons: "Nothing to say"
Cons: "Flight delayed, had to stay in an airport hotel like a prison. You cant go outside the hotel."
Pros: "Check in service was good and time was fair Also when interring to the plane, good reception and crew welcoming the passengers"
Cons: "No one helps on weighing the luggage’s specially with families as they have more luggage Also one of the crew was upset and was serving people unhappy"
Cons: "I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form."
Pros: "I like to keep the flight on time not always delay and to scdule more flights not only 2 flights either in going to Kuwait and from Kuwait to Doha"
Cons: "I do not like flights always delay"
Pros: "The connection"
Cons: "1-the response towards my damage laggiage which happen During trip. 2- The food was not good. 3- in spite asking a gift for my child staff denied and said this is stopped. At the same time they said if I had booked meal for my child in advance I would have got a child gift . This sounds incorrect. 4- my bag was damaged and I found that only when I reached home after a long trip. Immediately I called Kuwait air ways numbers in india . No answers to my calls , then when finally got some one they gave me another number and kept on calling till some one answerd and simple reply was was Can’t accept your claim . You should have logged the claim at th airport when you arrived not after leaving the airport. I told them that I can on a long flight and I didn’t see that in the airport . My bags were handed by porter and as soon as I saw the bag on arrival home I stared calling. The answer was no you should have made your claim at airport . We can’t take your claim. I tried to explain the face to them but they were not ready to understand."
Cons: "Costumer service in jfk airport counter"
Pros: "Comfortable flight."
Cons: "Gum on the carpet. Security check was a little extreme."
Cons: "Crew members from Dhaka to London were rude, ill mannered. They are creating poor image for such renowned flight."
Pros: "Comfortable flight"
Cons: "No problem"
Pros: "Leg room"
Cons: "Everything else"
Pros: "Vey comfortable seats, great entertainment system, great in flight crew."
Cons: "They lost my luggage which has all my cloths inside it."
Pros: "Food and comfort."
Pros: "Good leg room and flight was good."
Cons: "FLIGHT crew seemed not so welcoming and irritated."
Cons: "Departing and arriving flight both late!!! Two hours late"
Pros: "Food was OK but missed our requests for a vegetarian meal."
Cons: "The airline staff have no sense of time. The flight was delayed by almost an hour."
Cons: "cleanliness is aconcern"
Pros: "Improve customer service"
Pros: "All is well except boarding."
Cons: "As per our E-ticket, departure time was 19.00 PM. We reached at JFK at 15.45 PM, there we knew that flight time was 21.30 P, which were never inform to us. No sitting arrangement at airport, we have to wait upto 17.30P outside on the floor, being senior citizen we can not stand. flight was reschedule to 23.15P and finally take off at 00.30A next day."
Pros: "All luggage arrived."
Cons: "1-Boarding pass for the 2flights were made in Doha, we were promised front seats as we have an infant, but were seated in normal seats on the kw-Cai leg. 2- I had to pay for accommodation at the hotel during transit, and for every meal. 3- They kept us waiting for 2 hours to move us to the hotel after Doha-Kuwait leg."
Pros: "FLIGHT AND STAFF OVERALL SATISFACTORY"
Cons: "FLIGHT WAS DELAYED NO COMMUNICATION ON EMAIL AND BY SMS"
Cons: "Flight was delayed and reached Mumbai by one hr. late. Because of that, I missed my further connecting domestic flight and end up with buying new ticket for domestic flight"
Cons: "We waited over an hour and a half in the airplane before take off and no one would give us any information as to why."
Cons: "As per the ticket we bought our flight was supposed to fly from Delhi to Kuwait to new York. But Kuwait airways did not share this information with us that it makes another stop on it's flight from Kuwait to new York (in Ireland). I would never recommend this airline to anyone. I would never fly this airline again."
Pros: "The comfort in the seats and leg space was very good. The food was enjoyable and better than most flights. The staff was helpful as well. The price of each ticket was also extremely reasonable."
Cons: "Both flights were delayed for long times. The boarding on the 2nd flight was not managed well and resulted in a huge crowd and people rushing towards the gate at the same time."
Pros: "Good service and plenty of room. The flight was good."
Cons: "It took over 45 minutes to get a boarding pass. The ticketing system and process was terrible."
Pros: "just food is good"
Cons: "seats is too old ,chair old condition no screen working ,"
Pros: "I didn't like any thing about"
Cons: "Counter stuff at Egypt was very rude ZERO customer service skills"
Cons: "My mom was not offered a wheelchair at Kuwait airport inspite of requesting it days in advance. This was a real inconvenience as my 70 year old mom who has recently had knee surgery had to walk across terminals and board unboard buses unassisted.Moreover, people from kuwait were preferential treatment in boarding and in flight service."
Pros: "The flight was smooth and on time"
Pros: "I paid extra for asile seats and i got only one trip. Need to serve wine and beer before meal."
Cons: "Old planes. No entertainment working in flight from JFK to Kuwait and to other cities. Airport does not have enough crew to help. Crew does not speak and doesn't understand English. Folks at the boarding time on the gate and at security treat you as if you were prisoners or criminals. Even flight crew was ignoring all requests."
Pros: "Check in staff were rude. Cabin crew were lovely on the other hands. The aircrafts need major cleaning. In flight entertainment system doesn't work."
Pros: "Started bit late but that's fine. Flight was new and comfortable. Food was decent"
Pros: "Nothing because that old flight nothing is good"
Cons: "In this flight also the crew treating better but no entertainment and food also . They serve too late and everyone feel hungry.them not providing blankets proper please improve service Thanks"
Cons: "Worst flight. Never fly them. Screens do not work. Crew is rude. Food is tasteless. They do not make english announcements, assume everybody knows arabic. If flight is delayed they do not give any services. Nobody had no idea when and by how much we are delayed."
Pros: "Good food"
Cons: "Airport is really bad and smoke rooms are right in the mi"
Cons: "They didnt have blanket to all passenger"
Pros: "Absolutely nothing, everything from the service to the airline was horrible!"
Cons: "The wait was very long. The boarding started one hour later. The tvs weren't working. I will never fly this airline again."
Pros: "People were boarded on time. Even though the flight took of a little late we reached well on time. The food was served punctually .. It was tasty"
Cons: "The TV screens were too small so it was not possible to watch anything properly In general crew was not polite to people who could not speak or understand English easily though there were individual exceptions. The airplane was old and so the seat was very uncomfortable."
Pros: "Food was served at the end of the trip. Crews misbehaved while asked about inconvenience."
This flight is always late departing
Pros: "Booked through Kiwi.com and tried to cancel the tickets. kiwi.com is the worst ever travel agency. I wouldn't use kayak going forward, will use google flights. Thanks!"
Cons: "Stop showing results from kiwi.com and the likes."
Pros: "Crew was efficient."
Cons: "Neither of the screens worked"
Cons: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
Cons: "Seat was very nice for me this time"
Pros: "The colors of the plane and the relaxed uniform"
Pros: "Staff broke my kids stroller"
Cons: "No blankets on the flight no headphones no bassiinets for little babies"
Pros: "better and more food"
Cons: "emirates saves up on food and snacks, etihad is much better in that sense"
Pros: "Nice crew."
Cons: "Boarding was not efficient. Shuttle took passengers to plane but had to stay on bus for 10 minutes prior to boarding. Boarding both ends of the plane made it difficult for people to get to their seats."
Cons: "The crew could have been friendlier and nicer."
Pros: "I did not realize the flight was a Fly Dubai plane until I got to the airport. I intentionally bought Emirates Airline ticket so that I did not have to go Fly Dubai. Fly Dubai just plain sucks."
Cons: "Make it clear this is a Fly Dubai flight and not Emirates. I feel deceived and cheated."
Cons: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Pros: "There was nothing to like in this flight. Terrible experience!!!"
Cons: "Flight crew was so rude and had no respect for elderly people. Never seen before they were charging for simple drinking water. Flight from Dulles to Dubai was excellent but from Dubai to Sialkot totally different. Shame Emirate Airlines having double standards. You serving and respecting people coming from west excellently but terrible for poor people of Pakistan. Some of them were elderly coming from Umra on connecting flight and air hostesses were almost screaming at them. Shame Emirate Shame."
Pros: "Was given a vegan sandwich, told crew member I didn't want it, wasn't offered another type."
Cons: "Cramped, after paying for onboard wifi they didn't start it until in the air, and shut it off before landing.. it took time to taxi, and get off the plane and I couldn't make calls or contact ppl. TV monitor didn't work"
Pros: "The best thing for fly dubai in kuwait is t have a standalone terminal."
Cons: "Late flight!"
Cons: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Pros: "Short stop over, direct flight"
Cons: "Very bad service with fly Dubai. No disclosure at time of booking that had to pay extra for in flight entertainment & meals. Staff did not provide blankets when asked. Very disappointed with Emirates. If you take responsibility for overall booking you should ensure the service is extended. Would not book Emirates again if this is what they offer."
Pros: "Flydubai does a great job overall. Food pre-ordered was decent--they've improved things."
Cons: "The little kid behind me who kept kicking the seat back."
Pros: "Fast, smooth, early. Great crew! Great PILOT!"
Pros: "Because I booked my flights by emirates then I found my flight on flay Dubai !!"
Cons: "Use the logo for partners in the booking page"
Pros: "I loved the shuttle, the boarding and the professionalism of the staff. The entertainment is second to none. It was very cool to have so many options to choose from."
Cons: "There was no snacks."
Cons: "Everything. I booked a flight Prague to Dubai and return with Emirates and flew Prague to Dubai on a very nice Emirates A380 800, nice seats, nice "free" food and drink profesional crew. Return was coad shared on cheap FlyDubai, bad seats, kept hitting my knees on the seat in front had to buy drinks and snacks. If I wanted a cheap airline I would have booked it. I will make sure when booking an Emirates flight if it is code shared with Flydubai I will look for another flight."
Pros: "It was on time"
Cons: "Service was good but no free food and beverage it is sad You could do better"
Cons: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
Cons: "the check in and boarding took almost 2 hours of waiting in line... the flight itself, you had to pay for everything including water... nothing was included... and it was an extremely rough flight... I thought the pilot was going to crash twice once when we started our decent and once when we landed"
Pros: "The time when we reach Baku good time to check in hotel"
Cons: "4 am is too early you should be in airport at 2 so have to leave home 1.30 so no chance to sleep before"
Cons: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Cons: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Pros: "I made it to my destination safely and planes appeared to be new."
Cons: "Crew was late and unorganized in both Amman and Dubai. Entertainment system onboard did not work. Touch screen was inoperable. We waited on the tarmac shuttle nearly 15minutes because plane wasn't clean. Check-in line was ridiculously long and only one person working. Boarding zones we're ignored a crew member just yelled the name of the flight to signal boarding."
Pros: "The pilot did his best to save me time but in vain. Plane was not as contested , more leg room. Good planes."
Cons: "No refreshments. No television."
Pros: "No entertainment or beverages served."
Cons: "This airline was terrible. They treat customers with no respect. It was uncomfortable, dirty and service was poor. They came once with the cart and charged even for water on a 4 hour flight. The expensive sandwich was old and stale. Entertainment system didn't work. I would avoid this airline at all cost."
Pros: "I like nothing"
Cons: "Even planket on the air craft for the frozen A.c. for old handicap pepole was paid !!! Not only bad survices no any surviced If ane passenger suffocated i think they will request paid bottle of water"
Pros: "Nice short flight"
Cons: "had to pay for water."
Pros: "Seats are comfortable."
Cons: "My in-seat entertainment did not work."
Pros: "Not much."
Cons: "While boarding a woman was in my window seat and her children were seated beside her. The host asked if i wouldnt mind letting the family sit together.I accepted the request where upon the host suggested a middle seat which i rejeceted and notified him that he just passed by 8 empty seats in business class and since the doors were closed I knew were available. He denied the request, had me stand awkwardly while he checked other peoples tickets for 3 minutes to find a single person who was not seated in their middle seat and was forced to move whereupon i recieved dirty looks for the remainder of the flight and right through baggage claim at our destination. I did Flydubai a favor and gave up my seat for the woman and her family. A hassle free otherwise empty business class seat would have been the appropriate response."
Cons: "Simply that was a bus .... not a plane!"
Cons: "It was unacceptable I wasn’t able to catch my flight going there and the clerk had no record of our flight and he was very rude. Also had to buy a more expensive ticket just to get there"
Pros: "40 me on the flight knowing that that my connecting flight was cancelled stayed in Dubai for a day and a half without anyone helping me because I did not fly with Emirates to Alexandria horrible service customer service no one held I would never fly with this company ever again. Martha milagros Rivera"
Pros: "offers transit areas"
Cons: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Pros: "None every thing was bad."
Pros: "I got to my destination safely and on time"
Cons: "No air conditioning made for a very warm flight, no drinks or food, no entertainment"
Pros: "Easy boarding process, no issues with crew service."
Cons: "Nothing available without a charge, not even water."
Pros: "Accuracy and courtesy"
Cons: "It was very warm the air was stuffy"
Pros: "Flydubai's price and direct flight options to otherwise-underserved destinations are great."
Cons: "Flydubai has the least comfortable seats I've ever flown in. The pitch and width are well below-average. Baggage allowances are low compared to other airlines. This was my 5th Flydubai flight and I have not had an in-seat entertainment screen that worked yet. The food options are limited, and they're usually out of stock."
Pros: "Staff was great, food and drinks were good,"
Pros: "I suppose the price."
Cons: "Absolutely nothing was provided. For a 5 hour flight everything cost, including the water ($2). I bought a terrible, nearly inedible, sandwich for $6. No entertainment. No food or drink unless you paid. And the exit row seats went empty the entire flight because, unlike most other airlines, they didn't fill them when no one paid the extra $100 to buy the increased leg room, they wouldn't let anyone move there. Noting pleasant about the experience. And it was esp. galling after flying 12 hours on Emirates, which was fantastic in every way!"