Better choice of sandwiches
I should've been inform it wasn't Lufthansa but United Airlines.
Cons: "Better boarding and entertainment"
Cons: "Will never use Lufthansa again"
Pros: "The crew was friendly. The seating was ok but dirty floors"
Pros: "The airplane crew were very reassuring"
Cons: "Gate was changed 3 times and flight was delayed 2 times too!"
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "The airline and the flight were pretty good"
Cons: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Pros: "Very friendly crew, great seats in economy with lots of legroom."
Pros: "Friendly crew, great food, comfy seats"
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Cons: "1hr 20 minutes late"
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "Delay and food was bad"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Cons: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pros: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Cons: "Absolutely perfect."
Pros: "The staff were all super helpful and friendly! Pleasure to fly with!"
Pros: "the on time scheduled departure"
Cons: "the long complicated walk to terminal"
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Cons: "Check-in process. Baggage fees."
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pros: "Usual good service for economy class on this airline"
Cons: "Refusal to board as our flight was a few minutes landing"
Cons: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Pros: "Pretty much everything. A joy after the Condor flight"
Cons: "What's not to likr?"
Cons: "Was a short flight , so really I don't have any negative impression"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "787 seat spacing (a UA plane, not LH)"
Cons: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pros: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Cons: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pros: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Cons: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Pros: "The crew and in flight experience were excellent."
Cons: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Pros: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Cons: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pros: "On time and smooth"
Pros: "We arrived in London ahead of time. We go to Newark ahead of time"
Cons: "The food"
Pros: "Food was good and crew was very nice"
Cons: "More leg room"
Pros: "More leg room"
Cons: "More leg room"
Cons: "Was late. Almost missed me next flight."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Cons: "Flight delayed one hour"
Pros: "The crew was nice as was the meal"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "For a long-distance flighty the seats were so cramped. They wanted me to pay $100 to move to an open window seat next to me."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "The crew was very nice."
Cons: "Couldn’t get the tv to work very well."
Pros: "The cabin attendants were mostly cheerful"
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "Three + hour delay out of ORD, equipment problems. Even though she had a boarding pass, they would not allow wife to board. Some ticketing problem between AA and BA. Finally, they let her on. We were the last to board."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "Crew was very friendly"
Cons: "Food was so bad The seats were so cramped"
Pros: "Quite new plane, clean. Some of the staff were friendly."
Cons: "Flight was delayed vecause there was no pilot for one hour. We missed connecting flight and ended up with several delayed flights, so our 11 hour trip turned out to be 32 hour long. Also, they messed up with food order, but after some time they managed to bring suitable food from business class. Some of the staff was unfriendly and whining. And our party of three was scattered around the plane, other families sitting nearby too. A little bit greedy company selling seat selection option when they could arrangeit nicely, but just don’t do it in order to get few people to pay for otherwise normal thing."
Cons: "Seats a bit uncomfortable. The angled cubical is a bit confining. Seat belts are short so tough to roll over in the full sleeping position."
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
Cons: "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
Pros: "On time good service"
Cons: "Unnecessary delay in the flight."
Pros: "Everything about the flight was great"
Pros: "Check in staff were very good.Lots of entertainment choices. Very comfortable seating,was worth the extra price."
Cons: "I went to check in with Iberia airlines as the flight information said. Desk was closed. Went to American airlines as suggested by airport staff, which was correct. Completely different terminal,we were lucky we had 3 hours between connections, the whole process took over an hour. Very confusing. The plane was American Airlines, Iberia was not mentioned anywhere else,very confusing. Dinner was served within an hour of taking off at 11pm, which we didnt have, but then nothing until an hour before landing and very hurried. Staff had been very busy chatting in the galley. No snacks available. Had a group of rowdy and rude passengers near us, not alcohol related. I think staff shoud have had a word with them, it looked like they didnt want to know, another passenger finaly did after 5 patient hours. Arrived in London, our bags did not. Staff were good. They found the error straight away. They delivered them to our home the next day which was a very good service."
Cons: "Having to step down very steep stairs after an overnight flight and then board a bus whose driver is not sensitive to the fact that many are standing when he makes right angle turns. It was cool outside as well and all my winter clothing was in my checked bag. I had not known I would be exposed to the elements at the end of the flight. I could have been warned!"
Pros: "On time!!"
Pros: "Great plus amenities if watching flight."
Cons: "The breakfast, no hot meal just sugary food."
Pros: "Almost empty in economy"
Cons: "I liked everything"
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Pros: "Smooth flight, excellent service and good food."
Cons: "The food, the salad can be better, there should be more on the tray than offered"
Pros: "That I was found an alternative flight and was boarded swiftly."
Cons: "That my flight was delayed four hours or more and then cancelled so I had to be transferred to a totally different flight in the early hours of the morning and that my luggage was delayed and travelled on a different flight to mine. The entire experience was very discouraging."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "I liked the crew, they were nice and tried to help, food and refreshment was good."
Cons: "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Pros: "Clean and new airplane. Crew was very nice"
Cons: "People in front of us were reclining the entire time and our seats right behind them were tight. Did not like having to pay extra for seats"
Cons: "The woman in front of me pushed her seat all the way back. The people behind me were from Africa, and they talked really loudly. They didn't need to yell. Finally, why does American Airlines load the plane with the people who sit at the front first? It makes NO SENSE. Put the people who sit in the back on first. That way, you don't have to try to get past people in the front who are still trying to load their stuff or get seated. There has got to be a more efficient way of getting off the plane. We stood and stood waiting for passengers to get their stuff and disembark."
Pros: "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
Cons: "Getting around London Heathrow was a pain and took a long time."
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "The airline was great."
Cons: "It airfare.......I've never in my life had to deal with such an unprofessional company in my entire life! I'm honestly shocked that you use them considering your a creditable company. I was screamed and cursed at hung up on and also cancelled off my flight the morning of and then had to pay an additional $100 to get back onto the flight! When I checked online they have nothing but bad reviews. Unfortunately I will not be booking through kayak again in fear of having to deal with airfare."
Pros: "The upgrade to main cabin extra was worth the cost. Extra leg room, entertainment options, and room to breathe when the passenger in cent leans all the way back made a long flight more than bearable. The crew handled themselves and us very well."
Pros: "Slick boarding"
Cons: "No movies on way out."
Cons: "Not much"
Cons: "Arriving on time to make my connection!!!!!!"
Pros: "Flight was faster than expected."
Cons: "Stuck with a window seat next to a couple on a group tour. She spilled into my seat so we kept jockeying for better comfort next to each other."
Pros: "What’s to like about flying commercial economy ? The chicken meal was tasty though."
Cons: "45 min delay boarding because the catering was late. Room in the seats. Plug between seats was not very reliable."
Pros: "Very efficient service and crew."
Cons: "In-flight entertainment skipped a lot and sound was bad. Flight felt very busy overall for a red-eye... Difficult to sleep."
Pros: "Excelente atención, salida y llegada a tiempo y buenas opciones de comidas y servicios"
Cons: "Todo estuvo bien"
Cons: "The flight kept getting delayed, and the airline kept having different reasons, do we did not take the flight. It was delayed so long we would have missed our connection in dulles."
Cons: "This flight was not a Lufthansa flight as advertised. It was a United flight. And they changed the plane, I believe. The two aisle seats I reserved ended up being a middle and a window seat. Grrr..."
Cons: "Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs."
Pros: "Not much"
Cons: "Dirty seat, broken screen & headphone socket."
Pros: "Check in at SFO was helpful."
Cons: "Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment."
Cons: "Need power supply for passenger seats in Economy Plus."
Pros: "Crew was very nice. Seats were roomy"
Cons: "Complete lack of caring about passengers getting to their destination with any efficiency. Staff repeatedly issued tickets that would not work as boarding passes once at the gate resulting in us missing a flight and having to search for our luggsge"
Pros: "United staff worked with me to book a round-about itinerary on a different airline that got me to my destination within 8 hours of the original flight. Progress announcements were made at regular, predictable intervals."
Cons: "My flight was cancelled an hour after scheduled takeoff due to mechanical issues. The plane was actually repaired, but the time it took to do so exceeded the flight crew's hours. I understand the practical implications, but in the moment it did feel maddeningly bureaucratic."
Pros: "Forthright on giving out informatiom"
Cons: "My first flight leg was delayed 2 hrs 15 mins because of "air traffic control conditions". I was told that I would make my connection, so I took the delayed first leg, and when I arrived in Denver for my 2nd leg. Was informed that my connection had already left the gate & I had to spend an awful night at the airport when I could've just stayed in Durango on a nice soft bed at my friends house. Wish I would've had an honest assessment of my flight plans because my choice would've been different."
Pros: "Will never fly UNITED again no matter how cheap!!!!!"
Cons: "Will never fly UNITED again no matter how cheap!!!!!"
Pros: "While it was a long flight it was comfortable and surprisingly the food was good."
Cons: "We ran late as the plane needed some work on it before we could take off; when it was finally done there was a storm and could not take off again. We were behind over an hour before we could leave but we made up for in as we had good tail wind."
Pros: "Friendly service! Good legroom"
Cons: "There was a "software" problem but they boarded all passengers anyway then made us deboard and get on a spare plane, which was fortunate, but I missed my connecting flight in Denver. What's up with the software in the first place? United staff in Denver were very helpful and courteous."
Cons: "My booking confirmation told me we were on Lufthansa flight #7644 so naturally we went to the Lufthansa terminal at the airport. We waited in line to check in and were then redirected to a different terminal because we were actually flying United. How did that happen and why wasn't it explained ahead of time? The seat was too small for an international flight and the entertainment was unwatchable because there was a constant screeching sound in the headphones, a problem with the jack."
Pros: "No problems"
Cons: "Would have been nice to have more room"
Pros: "First leg of journey cancelled because of weather, so we drove to ORD. Phone agents were nice, helpful, and effective."
Cons: "Somehow, airplane food keeps getting worse. There's got to be a bottom somewhere, but we haven't found it yet."
Pros: "On time"
Cons: "Uncomfortable seats and lights left on so I couldn't sleep."
Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"
Cons: "Food was embarrassingly poor I would rather pay additional fees to upgrade to s quality meal Bags in Edinburgh took over an hour and a half to retrieve But, the flight was safe and the crew very good"
Pros: "Generous attendants"
Pros: "It was wonderful plenty of space, legroom"
Cons: "I didn't like watching the news and seeing you drag a man off the plane to accommodate your employees. That was heartless."
Cons: "The flight was overbooked, and I had to check my bag because the plane ran out of space for carry-one. Thankfully, this service was free."
Pros: "All went very smoothly. Even arrived early"
Pros: "I like to get home on time"
Cons: "Plane had to return to Chicago for mechanical issues"
Pros: "Absolutely nothing!!!"
Cons: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Cons: "Cancelled due to Maintenance. No Communication."
Pros: "I liked how friendly the crew was there and from du range to denver."
Cons: "My flight from Philadelphia to Denver was horrible. My flight was 30 min late which made my connecting flight impossible. This made a terrible start to my trip. I had a show to attend which I never made it to and ruined my coworkers plans. Went to uniteds customer service for help and the counter lady was so unhelpful and did not show any concerns for my delay."
Cons: "Service Food Flight attendants have a horrible attitud"
Pros: "Everything was great on the flight- we even got a snack ( stroopwafel cookie reminiscent of when I lived in Amsterdam ) and a drink. I haven't flown united in a while and was pleasantly surprised."
Cons: "Nothing but my flights were short ( under 1 hours)"
Pros: "The flight attendant did the best he could knowing I was uncomfortably hot and there was nothing I could do. He gave me an extra ice cream to help :)"
Cons: "Complained to flight attendant about RIDICULOUSLY high temperature of the air craft. Flight attendants told me they had already requested the pilots turn the head down twice. The temperature of the plane made me extremely uncomfortable and unhappy."
Pros: "We left nearly on time, arrived on time and had a pleasant comfortable flight. I went to sleep early and skipped the food and drink, so I cannot comment on this aspect of the flight."
Cons: "Nothing to complain about."
Pros: "Our flight was leaving very late, but we were able to rebook on an American flight that left a few hours later from Denver so we didn't miss our connection."
Cons: "It was verrrrry cold on the planes!"
Pros: "The crew was fantastic despite the entertainment system wasn't working"
Cons: "The entertainment and wifi was nonfunctional for the 8 hr flight."
Pros: "Crew was nice"
Cons: "Entertainment systems did not function during the trip-a HUGE disappointment when the cost of the flight was over $1100 per person."
Pros: "The stewardesses wee attentive. Liked my other passengers around me."
Cons: "The food was mediocre. The seat did not feel any larger for $189 extra! The internet never stated on for a longer period of time"
Pros: "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
Pros: "I only partially liked the snack service on board."
Cons: "My flight didn't have an overlay due to the plane sat in the terminal for 40 minutes. I almost missed my next flight. My flight was horrible there was 2 crying babies that didn't allow me and my daughter to get any rest on the flight and the lady directly in front of us kept pushing back on my knees."
Pros: "boarding process was very easy and efficient"
Cons: "Person in front of me leaned the seat back so that i couldn't work or eat; I ended up wearing my meal as I could not easily access my tray table."