Delightful...I have flown many millions of miles, this was a treat!
ОК. However no USB jack for recharging devices. Multimedia not work approximately for 1/3 seats.
Waited too long in the bus to board the plane. Communication was non existence.
Could have been better. Bag rechecking could have been eliminated. Gate location and direction need to be clearly stated.
Seat assignments for family traveling with 2 children. Loud crowd during sleep time
It was fantastic. I really enjoyed it. It’s comfortable the flight attendant. Respect you anything you ask for they gave you except the water.
It was a pleasant experience. In flight entertainment could have been better
Everything was great except that everyone were putting backpacks and small bags in the overhead compartment instead under the seat so there was no room for carry on-s
The flight was delayed both legs of the journey. The seats were cramped.
Better than other airlines but still not at the top with other airlines that you pay the same price and services and customer service are much more well performed with care and attention to the customer. Still a long way to go. Some of the flight attendants are speaking English like they translate direct from Turkish. They need to improve the customer service for a global travel.
Delays and no explanations nor apologies. Last 4 times I flew Turkish the flight was significantly delayed. I will avoid this company in the future
This time around, I felt that the crew wasn’t very professional. Speaking / laughing loudly and rushing through service.
I took a nine-hour flight in economy class, and the seats were quite comfortable. I even managed to take a long nap, which rarely happens. There was a good selection of movies, and the complimentary kit included socks, ear plugs, a sleep mask, lip balm, and a toothbrush with toothpaste.
Upon checking in for my flight, I was informed that I had exceeded the baggage allowance and was required to pay an additional fee of 355 US dollars. This was surprising and frustrating, as I had not received any prior communication from your airline regarding the baggage allowance for my flight. I checked my email regularly and did not find any notification or reminder about the baggage policies. Had I been informed in advance about the baggage allowance, I would have made necessary adjustments to avoid any additional charges. The lack of communication on your part has caused me both financial inconvenience and unnecessary stress. I kindly request a full refund of the additional charge of 355 US dollars. that I was required to pay at the airport. I am writing to formally complain about the loss of my baggage on your airline. . I was a passenger on flight 0920 from Seoul ICN to Almaty and then from Almaty on flight 0131 to Dushanbe on July 18th 2024. Upon arrival at Tajikistan Dushanbe, I discovered that my checked two bags were missing. I reported the issue immediately to the airline’s baggage service office at the airport. Despite following up multiple times and with your Air Astana Representative and being assured that the matter is being looked into, my baggage has not been located or returned to me until last evening. I expect to be compensated for the loss according to your airline’s compensation policy.
Everything was great, but the food was more like Soviet cafeteria food...
Plane was dirty. Crumbs in my seat. Electrical outlet did not work. Crew were not helpful or efficient. Service was slow. Not terribly polite. Command of English was poor.
