Daily cleaning, installation of cabin HEPA filters on flights from Flint to Middle East
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Scores according to KAYAK customer reviews
Pros: "The crew really cares about their passengers"
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "Uneventful flight. Baby in next row only cried intermittently"
Cons: "Please place crying babies in a sound-proof compartment"
Pros: "The crew was amazing!"
Cons: "The internet service was not working!"
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "crew amazing,"
Pros: "Regular A330 was substituted for a 787 dreamliner."
Cons: "Long trip"
Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "seat space with leg room."
Cons: "Entertainment for a 4 hr flight was terrible"
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pros: "Staff was outstanding"
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Pros: "QA is really a five starts company , and I enjoy the trip always with qatar airways"
Cons: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"
Pros: "12 hrs transit must give Hotel, without Hotel it was bad!"
Cons: "More than 10 hrs transit must give Hotel !!"
Pros: "Films Service"
Cons: "Not enough films"
Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Cons: "Dirty old plane"
Cons: "I did not like the entertainment because it did not work well!!!!!"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Pros: "I liked the schedule was on time and smooth plane ride."
Cons: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Pros: "Great airline...nice staff, very attentive and polite."
Pros: "Quick and easy boarding and decent crew."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Pros: "food and courtesy of the staff"
Pros: "Vegetarian food options"
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Cons: "Not much of space in aircraft"
Pros: "Punctual and clean with a friendly staff!"
Cons: "They cancelled our flight without informing us from Doha to Miami, so they were going to fly us to Doha at 3 a.m., take us to hotel, and then have us fly the next day. This was the third time this airlines cancelled a flight on us for the same trip. The first two times were traveling from Miami to Delhi, we had to change our itinerary because they cancelled the flight, and we had to fly on different dates. This caused a series of hotel changes and cancellations costing us a lot of money. On the flight that we finally got from Doha to JFK, the man sitting next to me SMELLED LIFE THE FUNK OF 40,000 YEARS. It is unbearable. Thirteen hours of pungent body odor that even the flight attendants acknowledged was horrific. It was a miserable experience flying with this airline for what was to be the trip of a lifetime."
Pros: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
Cons: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."
Pros: "The crew and food were excellent! Great pilot also."
Cons: "Seats were too small and not very much cushion for your bottom, especially for a 15 hour flight. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded on the flight. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Pros: "The crew was awesome"
Cons: "Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night."
Cons: "Water, sanitizer"
Pros: "Nice to fly again!"
Cons: "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
Pros: "second flight was delayed about 30 minutes"
Pros: "Crew was efficient and pleasant making for a good experience."
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Cons: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "I liked the big 787 plane and the in flight entertainment with individual TVs!"
Cons: "Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders"
Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Everything no complain"
Cons: "Everything no complain"
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Cons: "I did not make it there."
Cons: "Three + hour delay out of ORD, equipment problems. Even though she had a boarding pass, they would not allow wife to board. Some ticketing problem between AA and BA. Finally, they let her on. We were the last to board."
Cons: "I ended up renting a car at my expense to drive the last 6 hours. AA didn't care, actually I think they were happy."
Cons: "Inside the airplane was freezing the whole trip"
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."
Cons: "We have to wait inside of the plain 45 min"
Pros: "This trip was short and sweet.. Uneventful +Praise God!"
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "The customer service/ticket agent skipped her lunch break to get us on the plane. She went way beyond the call of duty. We will be eternally grateful."
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Pros: "The flight was lovely from beginning to end. There were no issues."
Cons: "The flight was delayed and the information was not displayed on the FIDS until the aircraft arrived at the gate"
Pros: "Great hard working crew. Good food and snacks. On time!!!"
Cons: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Pros: "I like AA overall, better than United for sure. I've been flying with AA since forever."
Cons: "Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway."
Cons: "Will probably never choose to fly with American Airlines again."
Pros: "Gate crew and flight attendants"
Cons: "Two-hour delay and ever more cramped seating space"
Pros: "Food and drink"
Cons: "Seats hurt after s while"
Pros: "The entertainment and food was great, boarding was easy."
Cons: "A crew member was a little rude to me the entire duration of the flight."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Pros: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Cons: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
Pros: "Fast flight"
Cons: "Pain in the neck to make sure seats are next to others in same booking!!!"
Cons: "Dinner was cold, seats cramped, toilets ran out of paper, flight attendants were not nice"
Pros: "The flight was comfortable and kept to schedule."
Cons: "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
Pros: "We moved due to job change and American would not work with us to Change a reservation."
Cons: "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."
Pros: "Im still waiting to get on a plane..."
Cons: "Since TSA took so long I missed my flight by 5 minutes. Then I was put on standby. Ive been at the denver airport for 10 hours and the plane i was going to get on has mechanical problems so the flight is pushed back until 7am tomorrow. Ill have been at the denver airport for 26 hours and then i have to wait on standby again in Dallas. Who knows when I'll actually get home. American airlines is not even offeri6mg any vouchers or anything. Worst flight ever."
Pros: "The flights were on time. The crew friendly and seats comfortable."
Cons: "Not a better selection of food items."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flight was quick and easy"
Cons: "Seats are small. Luckily the flight is short bit for anything longer than one hour I do not recommend this aircraft"
Pros: "The funny crew"
Cons: "Softer landing"
Cons: "Flight 4 hours late, no explanation."
Cons: "The usual-- lack of legroom, insufficient recline"
Pros: "I was given an economy plus seat when I reserved my seat, after calling the airline. It was a nice surprise."
Cons: "I wasn't able to access the movies through the UA app on my phone. I never found the right link."
Pros: "Boarding was great as usual. Flight attendants were friendly. Flight was comfortable."
Cons: "There was an hour delay waiting to be de-iced when boarding happened on time. Then, because we pulled away to be de-iced, the departure time didn't show an hour late so I couldn't tell my ride what time I'd be arriving since it wasn't updated until we were in flight."
Pros: "Staff was all very attentive. Funny when appropriate. And authoritative I might add. During taxiing a wayward child was loose in an aisle and got told to sit down over the loud speakers."
Cons: "Free wi-fi could be a game changer for the industry. "We" don't like paying for it, but love it when its free. Sandwiches were all stuck together. Mind you; we had been to Jean-Georges the night before so a comparison is not fair - apples v oranges. Not a fair equation."
Pros: "It left on time and arrived early."
Cons: "One of the flight attendants was particularly snippy with everyone."
Pros: "Nothing. Really hating sitting in the Denver airport all day when I should be home by now"
Cons: "I know we missed our connecting flight because the attendants on the previous united flight were no help"
Pros: "The crew was friendly and patient"
Cons: "The seats aren't very comfortable, but it was a short flight"
Pros: "United Airlines team and the plaine were brilliant."
Pros: "We did get to our destination."
Cons: "Flight was late, as always. I couldn’t sit with my spouse. Rows are so tight, one can barely get in/out and we are smaller than normal size. Baggage fees make overhead compartment loading a real nightmare. I wonder what they will think of next to make flying an even more terrible experience."
Cons: "The crew lost my carry on. I later found it on the check bag carousel."
Pros: "The flight was quick and they got us on and off the plane quickly."
Cons: "The crew was pleasant enough but wasn’t terribly attentive. The WiFi didn’t work, and is they way you access the entertainment so made the 5.5 hour flight feel longer. The new seats they have are only comfortable for about an hour before you start to get restless legs."
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Cons: "Very little leg room. Flight attendant was annoying. United as a whole was not accommodating even though i have been a loyal customer and have flown with them nearly exclusively in ththe past. Had much more pleasant experiences flying with southwest and United will no longer be getting my business. Passengers behind me were obnoxious and speaking extremely loudly."
Pros: "The staff was amazing made you feel really confident!"
Cons: "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
Pros: "Very courteous service, frequent snacks, free in-flight entertainment."
Cons: "Long wait at SFO on tarmack for gait to become available on arrival."
Cons: "Over an hour delay"
Cons: "Paid for inflight web access. Connection died 1 hr into flight. Stewardess said it happens a lot. Seeking refund."
Pros: "The crew"
Cons: "The delay of an hour to get to my destination"
Pros: "Everything !"
Cons: "They are never on time, we had to stay in Chicago and miss two days of vacation because there was no flight crew. It seems they can never get their act together, and it never changes."
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Cons: "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
Cons: "Delayed getting on our way I think because they were late getting in and had to do all the plane checking. Captain said safety checks. Seat space felt tight and I am short."
Cons: "Delays with no explanations."
Cons: "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."
Pros: "Great service Stewardess was amazing"
Cons: "The plane was absolutely filthy. The window was had a coating a head grease and dirt. It was disgusting."
Cons: "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Cons: "Although the flight was scheduled to depart quite early, it was delayed twice. Weather was good, but incoming flight was late. Then there was no cabin attendant-40 minute delay. Few amenities in Terminal A of JFK."
Cons: "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."
Cons: "food was very spicy. Asian meal was horrible for me & all around me"
Cons: "The snacks are too small."
Pros: "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
Cons: "They did no seat anyone in the safety exit row because they were charging $69 to do so. This is a great hazard in case of an emergency there would be no one to open the aircraft exit door and allow people to exit. Rather, it would cause a stir and a bottleneck of people rushing in an attempt to open a door that is far away. Very disappointed."
Cons: "The free snacks were extremely salty. During the second leg of my trip, I chose to forego them. Other snacks were available for a cost."
Pros: "I got all my steps I while waited. Was rebooked on an American airplane for my connection on Chicago"
Cons: "Over a 3 hr delay in leaving Flont"
Pros: "The flight was delayed because the incoming overnight flight was late. But not a big deal. Crew was good. My family of 4 pickcked this flight because it was cheaper than the United Code for the same flight. I bought these tickets with my United Mileage Plus card and avoided any bag fees."
Cons: "Was stuck in the last row because I was not able to navigate the check in process with the Kayak purchase. Flight was bumpy at times I think due to headwinds. Food options could be better. I chose the chicken but was not told it was curry chicken. My family told me the pasta was inedible."
Pros: "Seats seem to have less room. Very uncomfortable when the flight is sold out and I'm stuck in the middle seat. 5'9" not much room"
Cons: "Smaller seats less leg room"
Pros: "Even though it was a long miserable flight with no entertainment at least the crew attempted to move me to another seat the plane was full so it was either stay where I was or go to a middle seat"
Cons: "Maintenance should be done especially on minor things like headphone jacks on Long flights passengers pay for those upgrades pretty frustrating when they do not work"
Pros: "Lots of turbulence"
Pros: "The O'Hare bathrooms, which I shaved in? Everything else about the flights and the airports were awful, like of course"
Pros: "Both flights were early, which was nice for a change."
Cons: "They boarded the plane when they knew they had mechanical issues. Passengers then sat on a hot plane at the terminal for almost 2 hours before departing."
Cons: "Very nice friendly service, keep up the good work."
Cons: "Plane was not up to par with other current planes. Pricing was high for not having more leg space, TV's which should be a standard by now, and free liquor/wine on international flights! United is truly a disappointment and I may not be flying with them anymore if I had a choice"
Pros: "Ahead of time"
Cons: "Space between seats very limited"
Airlines flying from Flint to Middle East have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Flint to Middle East
Masks required on board, masks provided on flights from Flint to Middle East
Social distancing seating
Middle seats unavailable to book on flights from Flint to Middle East
Testing for antibodies, testing for symptoms for flights from Flint to Middle East
Waiving of change fees. Search flexible flights from Flint to Middle East