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I did not like anything, first time I use company and for sure it will be the last time, they charge for simple operations that any other average airline wouldn't charge.

Seat space was terrible no food on a six hour flight

No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.

There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.

They could offer free food and drink like other international flights.

Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules

Every food and beverage has to be paid and the seat was not confortable. They even gave water.

Flight attendants to show up on time, offer drinks and food.

Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.

The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..

Allow for not applicable in your survey if there is no food or entertainment on a very short flight of only one hour

Notsure if it was an issue with the airline or Guatemala Int airport, but boarding information, times posted, and boarding to aircraft where contadicting n confusing - relied on gate airline staff n fellow travelers.

The flight was cancelled 2 time as. The airline was stranded me in Guatemala with no solution.

My flight was cancelled 2 times with no solution left stranded in Guatemala.

Boarding was long and messy. No food was offered on the flight. No entertainemnt. Clean flight however.