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Boarding, crew were excellent, food was ok and entertainment need to improve

The usb plugs for charging your phone didn’t work, the seats were coarse and hard. Not very comfortable. No inflight WiFi

The seats were uncomfortable and barely reclined at all. Very little leg room despite being business class. The crew was friendly and the food was good. Had to use my own phone for in-flight entertainment.

The check in is the only positive thing in Avianca. The seat is the most uncomfortable I have traveled, the distance is minimal.

Avianca is not what it used to be. So disappointing

why did we have to go through security mid flight

The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier

The chicken that was served in business class was cold!

Late departure. When the flight arrived in Medellin the plane sat at the gate for 20 minutes waiting for a bus for us to get off the plane.

Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later

Allow for not applicable in your survey if there is no food or entertainment on a very short flight of only one hour

Notsure if it was an issue with the airline or Guatemala Int airport, but boarding information, times posted, and boarding to aircraft where contadicting n confusing - relied on gate airline staff n fellow travelers.

The flight was cancelled 2 time as. The airline was stranded me in Guatemala with no solution.

My flight was cancelled 2 times with no solution left stranded in Guatemala.

Boarding was long and messy. No food was offered on the flight. No entertainemnt. Clean flight however.