Flight was great even though it was delayed.
Smaller plane less roomy. Snack options limited. I understand it may be due to was a short flight. Gates for connecting flight was a hike.
Cons: "The mask mandate needs to be voluntary ADA violation"
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Cons: "No se diferecia de otras lideas aereas en decadencia."
Pros: "nice crew and newer plane"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Pros: "Smooth flight"
Cons: "Delta’s boarding process is based on how much you paid for ticket/loyalty. It would be better for everyone if seating was done in a way that window people were seated first, then aisle."
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Everything met my expectations"
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Pros: "Smooth ride"
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pros: "The flight was solid and they provided a consistent experience"
Cons: "Not applicable"
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Cons: "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"
Cons: "My sit changed last minute, noisy babies"
Cons: "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
Cons: "Food, cramped seating."
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Cons: "It was very hot and did not cool down"
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Friendly staff"
Cons: "Crowded waiting area and plane. Awful on plane!"
Cons: "Seats a bit cramped"
Pros: "In-flight entertainment and communication."
Cons: "The online reservation had me pick seats for my family, those seats were emailed to me, then when I checked in and got our boarding passes, the seats had changed! Wouldn't have been a big deal, but I had already memorized our seats, so I looked like a moron when I insisted seats that were not ours anymore were ours!"
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Short and nice flight"
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Cons: "Too crowded and seat mate stunk like pot , flight was good because we were 20 minutes late and flight crew very nice"
Pros: "Great service all around"
Cons: "Took forever to board and get off the plan."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "Wheeler chair service is available"
Cons: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."
Cons: "Takeoff was delayed approx 4 hours which made me miss my connection and prolonged the whole travel day."
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Everything went on like clock work, with no issues at all. We got the upgraded seats - delta comfort and they are great, which they weren't so expensive but that is life now when you travel. There is a price for everything. The. Crew was very professional and engaged."
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Pros: "WHEN WE LANDED WE ONLY HAD 10 MINS TO CATCH THE NEXT PLANE, WE HAD TO RUN ASAP TOWARDS THE NEXT PLANE AND IT WAS FAR."
Cons: "GIVE BETTER ROUTES TO CUSTOMERS OR POSSIBLY GIVE THEM BETTER TICKETING SCHEDULES"
Cons: "Unfortunate spot, potentially vomit, near the window of my seat, leftover from previous occupants."
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Cons: "Nothing. Everything was great"
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Pros: "ANA was excellent in getting us on an earlier flight-"
Cons: "Unfortunately, they sent us to the "wrong" security checkpoint- at the opposite side of the airport. From the checkin desk, we were told to go to the NORTH security checkpoint. Walking the terminal again from where we came, we passed the SOUTH security checkpoint and made it another 5mins to gate."
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Cons: "Not having videos on plane in seat sucked!"
Pros: "Low end business class for the money"
Cons: "Food tasted off. Seat and entertainment old."
Pros: "Nothing because we didn’t leave Guam, was not allowed to go Japan due to having a green card and Philippines Passport."
Cons: "Service Overall of how we were treated by a bad customer services is really terrible and bad."
Cons: "The flight from Chicago to Moline was delayed over 3 hours due to an engine issue. We were delayed to board, then once we were boarded, we sat on a cold airplane for over 30 minutes in sub-zero temperatures in Chicago. Maintenance was called to start the engines externally but the starter machine wouldn't work. Finally, we were made to de-plane. We sat for over 30 minutes waiting on information. Never received meal vouchers. No snacks or water was given during the wait. The steward was very nice and helpful but the gate agent was horrible. She seemed "inconvenienced" when you went to ask her questions."
Pros: "Free Wi-Fi, outlet to charge devices, built in phone stand, current movies, & water every 2 hours."
Cons: "8 hours flight only 1 snack and you have to pay for dinner if you want it."
Pros: "Paying for $1200+ for an 8 hour flight to Guam and all the crew fed us was coffee and water plus pretzels. Oh yeah have to pay for a real meal"
Cons: "5 minutes early arrival time."
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight. Especially lacking in any gluten free options or anything resembling healthy. A small thing of fruit that probably has 70 calories is not enough to sustain someone on a near 8 hour flight."
Pros: "Check in, arrive ahead of schedule"
Cons: "No entertiment, no snack only little bag of pretzels"
Cons: "We were delayed by more than 6 hours."
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Pros: "Crew was excellent and hospitable."
Cons: "Need rest room in middle area of plane. Movies need to change weekly. Same movies a week later."
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Cons: "The movies kept doing out. They told us to log in and get compensated in a few days"
Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "Was delayed two over two hours in HNL. When UA decided to transfer all passengers to another plane, it was such a beautiful flight and the Pilot of the plane."
Cons: "I didn't like the idea that we went given a free meal because the plane broke down."
Pros: "Window seat"
Cons: "Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Pros: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Cons: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The fact that I had to download an app for onboard entertainment prior o my flight is farcical."
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"
Cons: "United operated the ROR-GUM. Philippine Airlines operated the GUM to MNL segment. Checked baggage could not be transferred in GUM. Checked bags had to be picked upnin baggage claim and rechecked with PR. Should not have been listed as a joint fare."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "Night time flight coming back from Asia."
Cons: "Right tight seats, and terrible over-priced food. The plane seats were from the 90s."
Cons: "Flight was delayed not enough information. Missed connection."
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "Good food and very friendly stewardesses."