$379 Find Cheap Flights from Fort Lauderdale to Pernambuco - Compare and Save

Communication is key for customer satisfaction, and I am very frustrated at the moment with the whole non flight situation.

The aircraft had a loud weird noise for the whole time, it was scary and uncomfortable.

They canceled flight and never reached out to anyone instead they put us in a hotel with a flight changing to 12 hours later not considering the plans everyone has to make last minute changes, I simple call a few hours before flight would have been appreciated.

No entertainment system for a long flight (9+ hours), Checked baggage wasn't properly ticket as priority (due to loyalty status I have with the company). Flight wasn't operated by Azul, but by HiFly, in a very old and not updated Airbus

The flight we booked that left at 10 am was canceled without explanation at 4 am the flight they moved us to was 9 hours later.

Azul has become the new Avianca and Copa, they are using Airbus with very uncomfortable seats, no more Azul

When you buy your ticket, there is a message for a free cabin luggage and a bag. While boarding, they push you to dispatch you hand luggage. When you enter in the plane, you realize that the place to accommodate the hand luggage is empty. In the arriving, you take a long time waiting for your hand luggage which should fly in the cabin.

Não teve viagem alguma, a 123 milhas faliu e eu desisti da viagem.

I was surprised that someone of the crew can speak French, my mother tongue

Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem