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The flight was ok but chargers did not work and the speakers in the back of the cabin did not either. But I am writing because the crew was really, really rude and not only rude but had the curtains always closed, forgot to clear our trays, the bathrooms were filthy and trash was building out, and one of the attendants even had her EARBUDS on while in the cabin. From movement it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. when we deplaned the crew in the back was just chatting with one another and the first class attendant was briefly and said goodnight. It is nice that a crew gets along so well, but they did not take care of passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller but I thought you really needed to know. Thank you, Carin

Crew was great. But my flight was late arriving and as a result, I missed my connecting flight to Richmond. I had to catch a later flight. On a positive note, the attendants at the counter were extremely helpful in booking my later flight. They book my on the next flight to Richmond.

If the plain wait for the passenger it should wait for the baggage!!

The crew was very nice. The equipment on the 747 felt old.

We flew first class - the screens are outdated and very small. Even on highest brightness level is was hard to recognize anything. Food was on average, nothing special. Champagne served was the same other airlines serving in Business Class.

Horrible seats. They were just coach seats with the middle seat blocked with a dirty seat tray.

very small seats screen did not work . I could not watch anything for 9 hours

Took a long time to board. A long wait at the but taking us to the plain

Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!

The seating arrangement by having privacy screens would have been more appealing. If you sit in the business class, you pay for extra comfort and privacy. Other than that, the service was excellent and the staff very professional.