The boarding experience did not follow the Zones that were listed on the boarding passes. This was a two-level aircraft with many passengers. Because zones were not called out by the airline staff, there was simply a mob trying to board and it was not a pleasant experience.
In the business class it was everything wonderful. However in the economy is a hell. BTW. When I asked to search for tickets, I ordered business and I was offered options with economy, that was not clear in the order, so I could've acted faster to rectify it.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
I appreciated the vailability of wheelchair services for persons with mobility issues all the way up to the aircraft. What could be better would be the food choices.
Qatar maybe considered one of the best ailines in the world but nowadays it is much of a muchness with the rest
Very efficient and professional staff. Food was good and so was entertainment selection.
The service was good but the food was a NO
As good as you can expect an economy flight from Europe to Australia to be. Nothing agains Qatar, just feels like every new generation of plane gets tighter.
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
Paid $10 for wifi for full flight duration and the wifi wasn’t available after initial 2 hours
We had a good flight experience with this airline despite reading many negative comments
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
Need to do a lot of improvement on service and cleaness
My recent experience with ASKY Airlines was disappointing. The check-in process was disorganized, and I was provided with inaccurate information regarding baggage requirements, resulting in unforeseen expenses. Additionally, the ground staff demonstrated a lack of professionalism and appeared insufficiently trained to handle passenger needs effectively. Regrettably, this initial encounter has left me reluctant to consider future travel with the airline.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.
It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.
Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.
The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.
worst was delayed luggage. could see luggage was still in Singapore but they insist I wait till all luggage are unloaded before filing a report. took 2 days to arrive and I had to collect it myself from the airport
