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This trip on American was the WORST I have ever experienced. The plan was LATE taking off from Tucson due to mechanical issues. It caused me to arrive late in Dallas, so I tried to move flights so I would not miss my dinner meeting. First attempt, that flight was delayed, Second attempt, that flight was also delayed. Got back on original flight, the mechanical issue was NOT fixed, so we de-planed and had to find the new gate. Overall, was which was 4 hours delayed and missed the dinner meeting. Friday return, flight from Orlando was on time and landed early. Then the next flight was delayed due to crew coming in late, and them waiting on other passengers. After 90 minutes of delay, we boarded, and then were informed the Fist Officer could not fly due to time constraints. At 12:15 AM we were offered a hotel for a 4:20 boarding flight. Not happening. DFW was COLD and no place to sleep. Plane delayed again to 6:50, but was late taking off AGAIN. Finally landed in Tucson at around 8AM. Should be refunded 75% of the ticket costs due to negligence, nothing more.

The delay was not handled well and the offers to move flights and get travel credit was also not ideal.

The customer representative that helped me when I checked in was horrible as she told me I couldn’t check my bag because I missed the 45minute rule by 2 minutes - because of the line at the counter My connection flight was delayed too

The flight landed in Phoenix and taxied the runway for 15 additional minutes. I had a connecting flight I barely made it to because of the delay of the plane taxing the runway.

I have executive platinum status with American Airlines. It seems impossible to be upgraded anymore and I’m never offered a cheese plate or thanked for my loyalty.

The forward head smelled putrid and urine soaked, worse than any head in even transoceanic flights. The wifi stopped working after about an hour of flight.

American Airlines didn't allow us on the flight as there were delays for a ground stop that couldn't get our flight from Baltimore to the gate. When we needed help rebooking there wasn't a gate agent available to help us either.

Check-in process was poor, very poor, only one person to check-in all passengers, so if one passenger had a check-in issue, all other passengers were delayed. All check-ins should have two airline staff to check-in passengers.

mechanical problem delayed more than 2 hours on the run way.

They are always helpful and kind. The staff is efficient and professional.

Staff and comfort were great but first choice meal was unavailable even in row 21.

The flight was canceled and I was directed to Air France two days later than my plan departure day. This involve getting two more days of hotel and also not being able to get a boarding pass until I got to the Istanbul Air France boarding desk. It has been a troubling time.

Lovely attentive staff and even though take off was a tiny bit late, the pilot landed us early in PHX. Smooth easy journey and good touchdown.

I really liked it when the First Officer mentioned that we could see Paris out of the window on the left.

I was a bit disappointed that checked in luggage was not included in the ticket. That should be a standard thing for most international flights.

Worst travel experience ever. One flight missed due to a delay, got rebooked, that one got cancelled and 0 customer service whatsoever. No help for finding our luggage or getting a hotel.

Attitude of crew could be more friendly and less stern and instructive.

The flight was cancelled on the day of departure (do not know if it was my connecting flight from Geneva on British Airways, or the flight from London to Boston, as no explanation was provided). I was rerouted through Paris on Air France, and then the flight from Paris to Boston on Air France was cancelled due to aircraft problems. Terrible travel experience so far. Current routing takes me to Detroit on Air France, then to Boston on Delta. May never see my checked luggage again. We will see.

Not great, took my carry on case outbound as overhead was full . This cause me to miss my train connection since I had to go to baggage claim. Then on my return flight they tried to take it again and flight was delayed over an hour. I chose BA because the service is usually better that easy jet etc but these days I am not so sure.

The beef that I reserved for my two kids and I in business class, and asked two flight attendants when boarding the plane (I was the second in) was not available.