Landing was not good. It felt hard
Just the taking of my airport bought water at the additional security check at gate in Panama was un called for
Cons: "Phone chargers, screens on the seats, pillows"
Cons: "Not being delayed and staying 3 days in Panama"
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Pros: "From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport."
Cons: "Have better customer service and not change the flight 24 hrs before."
Pros: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Cons: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."
Cons: "When the flight was delayed, we would’ve like to have a better explanation of what was happening"
Pros: "The crew was great and the food selection very good as well"
Pros: "on time departure, amicable crew."
Cons: "terrible food, entertainment needs to be looked at."
Pros: "The seats were spacious and the hot meals were a treat!!"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"
Pros: "Time correctly"
Cons: "No comments"
Pros: "Comfort an staff"
Cons: "The bathroom on the plane was not clean"
Pros: "Crew on copa was wonderful!"
Cons: "So hot in the plane as we sat on the plane waiting to go I was actually getting sick!"
Pros: "Good flight, fast, comfortable."
Pros: "Everything was very efficient and everyone was very pleasant."
Pros: "They go the extra mile with the customers. Great staff at the mco counter."
Pros: "It isn't delta or united"
Pros: "All needs were taken care of"
Cons: "Zero entertainment. Pitiful business class."
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "The crew was attentive Ontime"
Cons: "Limited movie choices Limited legroom (like many airlines in cattle class) No chess in games"
Pros: "everything was great,"
Cons: "me Gustó que habia opción de comida vegetariana y demás de ello son muy atentos con todo. El vuelo estuvo puntual y todo el personal amable"
Pros: "They eventually gave me the seat I had long before paid for."
Cons: "They told me at check in that I was "STAND BY" even though I had purchased my seat 4 months prior."
Cons: "I don't like how they change from 70lb to 50lb"
Pros: "El servicio a bordo es muy buenos. Las personas muy buen trato"
Cons: "En Cancún el sr. Que nos atendió en el counter fue bastante grosero Nos trato muy mal inclusive nos iba a enviar a hacer la fila de nuevo por q mi maleta pensaba 2 kilos más. Le dijimos que solo traíamos dos maletas y nos dijo eso no es mi problema ud puede traer 10 maletas pero ninguna con sobre peso. Como se nota que ud nunca viaja me dijo. Son 107 dólares si quiere llevar su equipaje y si no de una déjelo acá en Cancún y váyase ud para Costa Rica. Ni esposo tivo que ir por otra maleta para poder viajar pero no me gusto la forma en que se burló de nosotros y la manera en que nos trató"
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Pros: "Good service, friendly and food is not bad at all."
Cons: "Bathrooms are super small"
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Cons: "Bad service. Flights are overloaded, the crew of the plane had bad attitude not good customer service."
Pros: "I arrived in one piece."
Cons: "I purchased a round trip ticket from Costa Rica to Panama in order to comply with laws stating non-resident aliens must leave Costa Rica every 90 days for a period of at least three days. When it came time to return to Costa Rica, I understood that I had not purchased ANOTHER ticket to "prove" my intent to leave Costa Rica again three months in the future. I told the ticket agent I wishes to purchase a "fully refundable" ticket for a future flight, but she was (or professed to be) unable to assure me the ticket she was selling me was refundable. Upon return to Costa Rica, as before, immigration did not ask to see any such proof nor did they even ask my intentions. Isn't this called fraud? I did not need the ticket and, of course, in contacting Copa Airlines, I would have to return to Panama in order to even get a partial refund, which they won't guarantee. Not doing this again."
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Pros: "Everything was very good. Excellent crew!"
Cons: "I ask for a blanket and they didn't have it."
Pros: "Free lugagge under plane food and alcohol!!"
Cons: "Long connection"
Cons: "We waited on the tarmac for an unusually long amount of time."
Pros: "every thing was great"
Pros: "Food was ok, Some of the crew were friendly better then Mia Panama."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Food wasn't horrible."
Cons: "Crew didn't know what food was being served. There were no movies to watch. The temperature on the cabin was freezing and there were no blankets available."
Cons: "Luggage did not arrive :("
Pros: "Staff was great, plane was clean, seats were spacious. I was overall very comfortable and pleased with my copa airline experience"
Cons: "The food wasn't great, but can't expect much from airline food these days."
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Cons: "Food and entertainment could be better"
Pros: "Host and hostess' excellent. Food and drink was the high-lite of my trip. Most airlines do not give the quality Copa does. I will definitely fly with again. Do you fly direct to Costs Rico? from any NY or NJ airports Sincerely. Nora McGgrath."
Cons: "Too hot in cabin and crowded hot gate."
Cons: "Crew served drinks immediately after the captain told everyone to fasten seat belts for turbulence. Maybe try meeting industry safety standards next time."
I booked the flight through budgetair.com and paid for one checked bag. When I went to LATAM gate at the airport, they told me they had no record of my purchasing a checked bag and would need to charge me. Budgetair insisted I had paid for a checked bag and LATAM insisted I had not and would need to pay again. Not sure if the issue is with budgetair or LATAM or both
They need more staff to work at check in desk or change flight hours. There were 2 flights of LATAM at the same time and other 2 flights near my flight hour so the line to check in were too long and it didn’t move fast. I understand that now they take more time because they have to check many papers because of COVID-19. But I nearly miss my flight. I barely arrived to the gate 5 minutes before departure time! And obviously this things leads to delay.
Very old airplane! Feels durty!
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Cons: "The crew were more concerned with having their lunch than taking care of customers"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Cons: "Get a plane that actually works."
Pros: "Efficient processes"
Cons: "More diverse snacks"
Pros: "Crew was friendly. First class seats fully reclined."
Cons: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Cons: "They lost my luggage"
Pros: "The plane has a huge leg room space, the chairs are very comfy."
Cons: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Pros: "Everything was on time. Food was good and movie selection was good"
Pros: "It went with no trouble"
Cons: "The inflight service wasn't great"
Pros: "I like"
Pros: "I liked that there was plenty of friendly, professional help along the way."
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Pros: "Crew was very polite and did a fantastic job with all complaints"
Cons: "Fly was delayed with out any reasonable or respectable justification. Flying from Chile with connection in Lima every piece of carry on, including purses where check again at the bording desk, wasting time and being disrespectful to the need of passenger side. Use to love flying on the past with you guys. Unfortunately the quality of services of the company are DEPLORABLE."
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "I flew back on a LAN plane and the experience was nothing short of what i expect from LAN. There isnt a single complaint. thank you."
Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"
Pros: "Nice flight, nice plane. Food needs improvement"
Cons: "Ridiculous long time standing for boarding. This needs to be improved."
Cons: "LATAM flights to Bolivia from Chile leave at horrible hours."
Pros: "Flight crew friendly , on time, clean, comfortable seats"
Pros: "The crew were very nice and friendly."
Cons: "It was a little slow to get on and get off the airplane."
Pros: "The crew was attentive, professional and friendly."
Cons: "Small seats."
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "I don't know that I like anything"
Cons: "The food on this plane is awful. All the pork being served is simply unfair. What about serving turkey sandwiches as an alternative to red meat or pork? The children roam about freely and it's quite uncomfortable. The seats are to close for such a long flight. I really can't get the disgusting dishes out of my mind."
Pros: "Enjoyed looking at the Andes. Flight was underbooked. Open seats."
Cons: "Boarding was a cattle call. Typical these days. Crew was aloof. Brought my own food and drink because i know how airlines can be. Didn't pay much attention. Looked out the window."
Cons: "Para abordar tuvimos que caminar hasta la salida en la puerta 30 y después esperar en el bus más de veinte minutos, pesima organización de subir los pasajeros para que esperen tanto tiempo en el bus con un calor sofocante Mi asiento era el 1B y no tenia la mesita para la bandeja"
Cons: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Pros: "LA TRIPULACION"
Cons: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"
Pros: "clean and new plane"
Cons: "delayed flight made me lose a day. My luggage got lost"
Pros: "My original flight was delayed and I was going to miss the connection, but LATAM rebooked me in different connecting flights back to the U.S., arriving a few hours later. They automatically took care of my rebooking my luggage, and it arrived just fine. Great proactive customer service!"
Pros: "I prefer being given my own bottle of water and wine, the cup sizes are too small. Food is ok, not great."
Pros: "Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology"
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "Good service from the crew."
Cons: "I lost my luggage (bag). I had to wait about 1 hour. Airport staff advised me to go from gate 1 to gate 11 and back to gate 1. Then advised me to go to Latam counter where I lodged a claim."
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Pros: "The crew was very polite, but there was a flight attendant who didn't give my a glass of water that I requested."
Cons: "The food didn´t had flavour, tasted like nothing"
Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."
Pros: "Staff was nice but still in an airplane not moving"
Cons: "Waiting and no contact as no cell phone or internet conection to inform hotel you are not going to arrive in time to use their room"
Pros: "The flight was great. In flight entertainment through idevice"
Cons: "my luggage arrives with delay of 8 hours."
Cons: "Confort, sits to small"
Pros: "On time boarding, take off and arrival."
Cons: "Nothing. It was a short flight."
Pros: "On time"
Pros: "Crew was very nice"
Cons: "They could’ve offered free snacks instead of only offering items for purchase."
Pros: "Crew was above and beyond. Really helpful and kind."
Pros: "I really liked the entertainment on board. Made the flight go by so fast."
Cons: "Better snacks"
Pros: "Gateway clean. Wheelchair assistance was helpful, and friendly Flight attendants were courteous"
Cons: "- Tiny bag of pretzels seems cheap for a $600+ ticket. - HATE, HATE, HATE the charges for the first and second checked baggages!! I stopped using UA over 7 years ago because of these charges that came when gas prices were high and never went away. Always use Southwest whenever possible. Cheaper!"
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Pros: "Efficient boarding."
Pros: "It got us to London. My bags were quickly available."
Cons: "The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future."
Pros: "Professionalism. Didn't like the layover but the second part ofthe flight went smoothlythe pilot made us feel safe and relaxed pointed out the light show on the left. Which was a lightning storm it was beautiful. And we got to little rock safely"
Cons: "UA supervisor literally said, “It’s not our fault so now hotel assistance and you have to leave airport. When I asked what we should do since all the hotels were booked he said, “You can go anywhere you want to go but you can’t stay here.” Callous, uncaring, worst experience since I was in Desert Storm!"
Pros: "Everything was wonderful thank you so much"
Pros: "Layout of plane good for walking. ATL gate agents 5-star, all other staff horrible. Drunk passenger vomited in aisle (SFO to Auckland) & got vomit in my hair. Nauseated entire 12 hour international flight & flight attendant refused to move me. Couldn’t eat because of vomit on me and around me, flight attendant said, “it’s perfect, I sprayed it.” Unbelievable!!! Do not recommend United Airlines."
Cons: "Drunk passenger vomited on me (SFO to Auckland) and female Asian flight attendant refused to move me even though plenty of cabin space available. Unsanitary condition called for empathy and United failed to deliver..."
Pros: "Professional people/crew"
Cons: "Incredibly small seats from a small plane"
Pros: "Flight crew was polite"
Cons: "Took forever to board and exit the plane"
Pros: "The staff was very nice and the flight was smooth."
Cons: "Ok we have two units at Crescent apartments to clean so please meet us there."
Pros: "I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women."
Cons: "That our family was separated. That the female flight attendant talked down to me in a misogynistic way"
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Pros: "Boarding process was quick"
Cons: "Should serve food on flights over 4 hrs"
Pros: "Everything was god!"
Cons: "Except the wifi, but it's ok!"
Cons: "No communication. Staff at desks were not friendly or helpful. There was no delay yet we still managed to almost miss out connecting flight"
Cons: "It was not a good experience at all. Honestly, I wanted my money back. I sent United this letter, but no one is gotten back to me yet. Hello, my name is David Larkins. I have had literally the worst airline experience of my life today with United airlines. With confirmation number BS2EL9, my flight was set to go from Atlanta to Burbank, with a connection in San Francisco. The flight from Atlanta was delayed about 10 minutes, however, they assured us that we would arrive in San Francisco at the correct time of 9:39 AM with enough time to get to our connecting flights. They lied. Whereas we did arrive in San Francisco at around 9:39 AM, the plane taxied for approximately 15 or more minutes before letting anyone off of the plane. Still, I ran to my connecting flight before it left the runway at 10:10am. However, I was not permitted to step onto the plane by the fellow at the gate at the time. He told me that because boarding time was over at 9:55a, he would not let me step on the plane even though it was still on the runway. I was upset. I went to customer service and explained my situation to them. Speaking with a girl named Krystin S., I explained that I really needed to get to Burbank on time, before 2 o'clock. Today, I had a final for school, a meeting, and interview with a job, and I had to drop my dog off at the vet for an appointment which costed around $150. Krystin told me that there was nothing she could do, and offered me only a meal voucher. I was offended, and declined the voucher. I then spoke to customer service and they told me there was nothing they could do after informing me that the flight that they switched my flight to was delayed yet another hour and I would not arrive until 350pm. This is absolutely unacceptable, and I need a remedy. Far larger than a simple meal voucher. I have lost more money by missing my flight to Burbank because of the Atlanta airport lying to me then the flight was even worth. Also, I requested to speak to someone, but the representative on the phone said they didn't have a phone number to speak to anyone which adds to the cumbersome nature of this issue. Please contact me back, as soon as possible. I'm very upset at the situation. David Larkins"
Pros: "crew was mostly friendly"
Cons: "my flight was delayed 3. 5 hours... we boarded and we had to deplane. I'm still in the terminal with no clear indication of when I will be able to go home I might be more understanding but, my flight here was also delayed 4 hours"
Cons: "The staff member in the boarding gate was very unorganised she was announcing incorrectly two times , which make the passengers confused. Leg room inside the flight was to tight."
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "Seat wouldn't recline"
Cons: "See above"
Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
Pros: "The staff was very friendly seats so close together that when the person in front of my lean her seat back, it crunched my knees and I am inky 5'10. Gonna try American and Delta"
Pros: "The snack was different than most airlines. It was a really big cream filled wafer. Went well with my coffee."
Cons: "At no fault of the airline, the guy sitting next to me was absolutely funky. By the end of the flight I was dizzy from holding my breath..."
Pros: "Nothing really"
Cons: "A/C was not working and hot air was blowing so the whole flight felt like we were in a sauna. Everyone was sweating, children crying. Called the flight attendant and no explanation other than "we know" but sounded more like "not our problem, deal with it". They should stop saying "let us know if there is anything we can do to make you comfortable". Meaningless. United and most US airlines really need to take a step back and figure out what's there vision of service. Most of them are in deep trouble, you can tell by how dissatisfied most of their employees are. How about bringing some top notch foreign airlines to compete?"
Pros: "Smooth as silk!!! On time and my flight attendant was super attentive helping with fitting in all the carry on bags in the overheads."
Cons: "I did not like the idea of having passengers wait so long to board the plane. I already had a stressful day before arriving the airport and did not need any more delays."
Cons: "Our flight was delayed so our connecting flight was cancelled what a terrible experience."
Pros: "Very little"
Cons: "The flight attendant at the door when boarding didn't smile or say anything to me, I was the one that greeted her!! Plus she was the same the whole flight like she had somewhere better to be!!"
Pros: "I hadn't been on a United flight in quite some time but gosh this flight was awesome. Very comfortable lots of overhead bin space even had in flight entertainment. Would love to start back flying United more frequently"
Cons: "I truly have no dislikes so I can't come up with 50 characters I don't think"
Cons: "Flight was canceled due to not enough staff and it caused me to miss out on money and I wasted my time because I was not informed until 7hours later"
Cons: "If we had followed the gate agents directions, we never would have made it to Denver- now we are still trying to get to Durango the next day"
Cons: "Not enough space to sit at the gate. There's been a trend lately to start checking all carry on bags due to space, but then you get on the plane and there's PLENTY of overhead space for your carry on."
Pros: "From beginning to end the flight and people were wonderful. I did plan ahead for delays preregistration for a lot of things and used the United app to stay inform. This first impression was truly a good one."
Cons: "No complaints"
Pros: "On time; uneventful flight. Perfect!"
Cons: "Instead of pretzels they handed out ranch flavored items; I have food allergies to seasonings. I prefer just plain pretzels"
Pros: "I like the friendliness of the crew and trying to do the best to make our flight comfortable as possible. The plane was very big&nice. By S.K"
Cons: "I didn't like that i didn't have much leg room &scrunched in a three seater.And my ride home was a lil bumpy i guess due to the weather."
Cons: "I didn't like how my flight was cancelled only MINUTES prior to boarding time. I signed up for text alerts and received NONE about the trip cancellation. I had to rebook my flight for the next day meaning I slept at the airport. US airways had to change my flight to using Delta airlines since that was the soonest upcoming flight and they never sent me the email promised with my new itinerary, my boarding pass didn't say my gate number but they verbally told me which one it will be. Come to find out, they gave me incorrect information and I had to run to the correct gate so I could be on time. Worst experience I ever had."
Pros: "Sorry, it! S not just United, but plane travel has now become a cattle call. No legroom, nickel and dimed for everything, the padding of flight durations to try to ensure on time arrivals, etc.... if I have to travel by air - I will use southwest Airlines - which I cannot believe I would ever say."
Cons: "The entire experience - excluding the sevice provided by most of the team. It isn't their fault."
Pros: "All of the United personnel were pleasant, professional and very helpful. The connectivity for my devices at the boarding gate was an excellent idea."
Cons: "The seat on my return flight from Chicago to Atlanta was extremely uncomfortable. Also the charging ports at my chair in Chicago would not work."
Pros: "Great ticket price, friendly staff, relaxing flight, clean plane, fast travel time, smooth landing, free snacks n drinks"
Cons: "Food & drink on plane is expensive. No free tv/movie offers on plane"
Pros: "Hated it. No personnel for guidance or help. The One employee there was rude and non communicative Changed carousels without notification. My luggage ended up in another section of baggage and I had to walk in search occur helped by some foreign travelers from a different United flight."
Cons: "Baggage retrieval. Confusing. Rude employee. Unhelpful. My husband circled the airport 4 times while I hunted down my bag and found it in a different location. It was a horrible experience."
Cons: "I was in the last group boarding and the gate agent made me check my carry on bag. I explained it was important to me to keep my carry on with me on the plane. Instead of helping me make it work I was forced to check it at the gate. Upon boarding, there were plenty of overhead spaces for my bag. There was then a mechanical failure, a fuel pump that was faulty. This is not anyone's fault or at all controllable, but the way things were handled was ridiculous. There was 1 gate agent for 2.5 hours handling everyone who needed to re book. In my case I simply needed to cancel my flight (because I had already missed my meeting) and needed to get my bag brought up so I could go home. I was told I needed to wait in line. So I waited for 3 hours. Then waited another 1.5 hours for my bag to come up from bag check. The agents there were not all that helpful or concerned about my experience yesterday whatsoever. I will likely never fly united again and I travel a lot. I will also likely express my dislike for united to anyone I can going forward. In one flight, one experience, you lost this customer for good."
Pros: "The leg space was great."
Cons: "The wifi never worked in either of the planes. There was mechanical failure and we were laid over in New Jersey for 3 hours. I paid $1200 dollars for two tickets that were suppose to fly us out to San Juan from Atlanta but a layover in New Jersey had to happen first. However the lay over ended up being 3 hours vs 1 hour and we missed a night in our hotel because of it. We landed in San Juan about 3 am and we took United flight from Atlanta at 3pm the afternoon before so we were beyond frustaited being that it was our Anniversary and all. So I will try not to fly United EVER AGAIN."