Everything went smoothly. Could not eat at Atlanta long lines. A sandwich on the plane would have been nice.
This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall.
Pros: "Great flight crew, comfortable, clean plane, early arrival."
Cons: "Better free entertainment options."
Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Cons: "Delayed, seat didn’t recline"
Pros: "Good in flight entertainment."
Cons: "More refreshments for longer flights."
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Don’t wait to much"
Pros: "The best"
Cons: "Again the boarding process took forever"
Pros: "Crew were very good"
Cons: "Seat assignments should be assigned when we checked in. They weren't for the second leg. But, the seats are fine."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The crew really took care of us. You could tell they care."
Cons: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Pros: "boarding was on time"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "On time"
Cons: "The charging ports didn’t work, seats were avianle unable to move to a different one."
Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."
Cons: "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Cons: "Delayed for no reason"
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Pros: "The flight was on schedule"
Cons: "It was crowded and cramped."
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Cons: "No food was offered."
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Pros: "Friendly crew"
Cons: "Had the seat at the very back, which made engine sounds loud for most of the trip"
Pros: "Friendly staff and crew. On time efficient boarding. Security in SEA-TAC less than 5 min. Different snacks both flights. Prompt service. On time. Power sources at seats worked."
Cons: "Airport gate area in LAX filthy. No seats. Garbage cans overflowing. Bathrooms smelled like New Orleans street on a Sunday morning. Entertainment system broken."
Pros: "Very Comfy plane."
Cons: "Jet airways sucks"
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Cons: "Flight got delayed and I had to reschedule. The process of rescheduling was a mess and took too long"
Cons: "After 600,000 miles of flying, this one was the worst. 5 hours on the tarmac for a 4 hour flight."
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "The customer service of the gate attendants and flight crew was fantastic."
Cons: "The flight was significantly delayed (8 hours), but Delta did provide vouchers and cash reimbursements for missed activities. They definitely win for proactive customer service!"
Pros: "The entire flight was good."
Cons: "I wasn't able to even used the flight. I tried booking and the company booked 2 out of the 3 flights that I needed. I was unable to contact the booking company and Copa Airlines customer service was non existant."
Pros: "Crew was great. Supportive and friendly. Plane was clean and comfortable."
Cons: "Just like every other airline, small seats."
Cons: "My trip to lima was a beautiful flight. The staff was very profession."
Pros: "Timing was good"
Cons: "Entertainment!!! Plane was old. No individual TV, no Wifi, no outlet to charge our phones. Was bored to death. My phone and my pc run out of battery and that's that... A plane during the day should have something!"
Cons: "Boarding lines are awful"
Pros: "The crew was good, the seats are too close to the other one which make them not very confortable."
Cons: "The seats."
Cons: "All is ok"
Cons: "Thank you for the trip"
Cons: "Había mucho calor dentro del avión antes de despegar. Los aciertos muy pequeños. Poca cantidad de comida."
Pros: "The crew once again exceeded my expectations. The food was good for airplane food."
Cons: "The plane seem to be a little older and wasn't quite as comfortable and it only had one screen for people to share and only one movie to watch. A long flight should have different movie options."
Cons: "el desembarque largo por las obras de reparación del Aeropuerto de Panama"
Pros: "We boarded on and left on time"
Cons: "There was a storm at our destination, Panama City and we were unable to land on time ultimately missing our connecting flight. The crew gave us little to no communication about the situation and when asked they said our connecting flights would wait for us. When we finally did land there was not a gate available. We had to wait for a bus to pick us up and drive to a gate, this took at least 30 minutes. When we finally got to the gate of our connecting flight, we were only 15-20 minutes late. Our flight had already left and the staff directed us to the information desk for assistance. They sent us in the wrong direction. When we got to the correct desk we waited for an hour and a half to be seen, there were at least 30 people behind us. They offered us a flight that wouldn’t arrive to our final destination, San Francisco, for two days. We opted to have them fly us to Miami and then had to purchase our own flight from Miami to San Francisco. When we boarded our flight to Miami later that night we had to wait for over an hour for other passengers and bags that were delayed. Our bags are missing and we had to wait in an another hour long line to submit a claim. Overall it’s been a complete nightmare."
Pros: "On time departure and early arrival. Smiling and friendly crew. Excellent airline."
Cons: "Waited 30 minutes onboard at the gate before departure in a VERY hot plane. We were traveling with a 6 year old, and there were only 3 kids movie choices."
Pros: "The boarding process was very efficient and the staff was both very sympathetic as well as helping. I had great flights with you, thanks!"
Cons: "The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)"
Pros: "Servicio, puntualidad, amabilidad, calidad, todo excelente"
Pros: "Everybody was extremely cordial"
Pros: "Inflight service and time Was impacable"
Pros: "Crew was friendly and attentive."
Cons: "We had the last seats in the plane, were served the last, and no offer was made to move us to open seats further up. Multiple people stood in the aisle to use the restrooms (6-7) which meant they were in our faces (I thought the US limited how many people can stand in line on a plane post 9/11); people also got up and did not pay attention to seat belt signs throughout the flight and the crew did nothing. The film was the same one shown Southbound, not as listed in magazine. We were late taking off and late landing (the latter beyond the captain's control, don't know about why we were late to take off)."
Pros: "Not much"
Cons: "Extra security screening was slow, unprofessional and served no purpose. Area was hot, crowded and uncomfortable. Not enough seating in boarding area."
Cons: "Paying $700. Than paying another $750"
Cons: "Lo últimos grupos deberían pasar primero."
Pros: "fast boarding nice and helpful crew"
Cons: "One bathroom was dirty since the beggining of the flight and could not be used."
Pros: "I flew business class and the cabin crew were great. The cabin was clean, tray table and entertainment system worked as expected. Cabin crew were friendly and checked after my needs. Meal choice was broad and tasted very good. Beer selection was very limited on all my Copa flights from the US to South America and back. I love their new 737-800 aircraft."
Cons: "There wasn't much not to like but I would have to say the in-flight entertainment movies could have been better. i.e. wider selection. The entertainment screen sometimes performs a little slow."
Pros: "Crew very friendly. Smooth take-off and landing. On time. Crew offered refreshments twice. Fast clean-up after eating. Fare very reasonable."
Cons: "Food not very tasty. But it was hot."
Pros: "Flights on time"
Cons: "Luggage lost and delayed again..."
Pros: "My first time flying with Copa and I really enjoyed it. The staff was kind, the on flight meal was great and I really liked the entertainment device for each person on the back of the chairs."
Pros: "My destination to Peru, easy connections. Good movies."
Cons: "The crew was not friendly. They look tired. They don't smile."
Pros: "Flight was on time, crew was polite and there was variety of entertainment."
Cons: "Food quality was very poor. Need to improve. Chicken empanada thin as paper. "Waffle" was made of an unknown substance that tasted terrible. Egg breakfast was mostly chunky potatoes half cooked accompanied by 2 leafs of overcooked spinach. Only good thing: platanitos' chips. Long overnight flight with No pillow and No blanket offered."
Pros: "It was a direct flight plus we landed in LAX 15 minutes early! Enjoyed the choices of movies."
Cons: "Didn't get the impression the crew was as concerned with safety issues, i.e. seat belts fastened, especially with the young children, during the flight."
Cons: "No entertainment availabledtaff"
Pros: "Absolutely nothing."
Cons: "Your call center, and your offices are so seriously deficient. I as assured by agent that I was assigned seats 5. They lie to your face. The problems are then at the airport."
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Pros: "Got upgraded to first class"
Cons: "Started bad with copa giving it to Avianca, and their flight dis not go out, deleyes etc."
Pros: "On-time departure and arrival Friendly and courteous staff"
Cons: "Old Plane No USB charging connectors"
Pros: "Excelente communication from the front cabin to passengers"
Cons: "Clean restroom"
Cons: "Not enough smiling from the crew"
Pros: "Getting off the plane"
Cons: "Biggest problem was the inappropriate advice given in Sint Maarten by Copa employees about checking bags in Panama. This caused us to have to buy a new piece of luggage to transport something that couldn't be carried through security. Apparently TSA requires additional screening beyond the normal airport security for Tocumen. For Copa employees in Sint Maarten - whose only flights are to Tocument - to not know this is absurd. There was also an incident with duplicate seating that was handled extremely poorly. I was not involved, but it occurred on an adjoining seat. I finally resolved the problem by giving up my seat. Tocumen airport is not an airport that I want to see again. The security - as indicated above - is not up to standard, the flight listings are ridiculous (6 screens all showing the same flight information and never progressing past "M" In the alphabet, way too much duty-free shopping and way too little other signage. It's off my list."
Pros: "Crew was nice"
Cons: "We didn't get a beverage until two hours into the flight. Cookie meal and a ritual serve that once. No pre-beverage service or post dinner coffee service."
Pros: "The plane was clean and comfortable.With good choice of entertainment."
Cons: "There needs to be more translation to English."
Cons: "No hubo buen entretenimiento ni alternativas y en el viaje de vuelta faltó el café en un viaje de cuatro horas y cuarenta minuto"
Pros: "The service and employees"
Cons: "Lack of water or other beverage offerings on a 7 hrs flight. I was so dehydrated"
Pros: "Once you were past the security procedure near the gate, you were ok."
Cons: "I understand the concern for safety, but having a security screening in order to enter the boarding area doesn't seem to enhance security, and it does add real palpable pain to the boarding process. There has to be a better way."
Pros: "People qhere relatively nice"
Cons: "I had a fragile checkin package that was packed professionally and it came in peaces. It is not the first time this happens. I suggest a little more care with passenger items"
Pros: "The same as my flight from Managua to Panama"
Pros: "No Crew."
Cons: "The flight was cancelled, never went."
Cons: "The flight was delayed 7 hours"
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Cons: "The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on."
Pros: "Nothing. It was a short flight with nothing special to mention."
Cons: "The flight actually leaving on time and not half an hour late."
Pros: "The crew was very friendly! The seat was great!"
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "The flight was very comfortable"
Cons: "The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty"
Pros: "I don’t like"
Cons: "Because de flight was late;3 times they change the time for departure Finalmente they departure after 8 hours from arrive to the 1rs fly."
Cons: "They changed our boarding gate three times"
Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Cons: "This app is fraud"
Cons: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "My baggage was lost"
Pros: "Aircraft condition, crew professionalism"
Cons: "Boarding process in Lima airport"
Cons: "Breakfast is too early, as soon as take off they serve. it should be before landing."
Pros: "Las personas son muy amables"
Cons: "Intentan cobrar el cambio de asiento en la misma fila en el web Check in y en el vuelo no dan ni un vaso de agua, y no es una low cost"
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Cons: "They lost my bag and I had to wait a full day to get it back."
Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Cons: "They lost my bags"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Cons: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Cons: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Pros: "Large amounts of movies to choose from."
Cons: "NO LEG ROOM! The worst!"
Cons: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Pros: "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Cons: "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."
Pros: "Todo funcionó de acuerdo a lo planificado."
Cons: "They lost my bag, which I didn't get back until my return trip home. I planned a week long hiking expedition and LATAM lost my hiking pack. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not. I will be avoiding this airline from now on if possible."
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Pros: "Good service"
Cons: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."
Pros: "Bad services, bad food, No enterteiment services available."
Cons: "We would watch other people on the plane across the aisle or in front of us get food options but when it was our turn to be served the flight attendants just handed us whatever was closest without asking our preference. If something is unavailable just say so."
Pros: "The crew was very attentive, and the meals where good."
Cons: "The flight was delayed 1 hs. which happens, but still...not the best wat to start. The in flight entertainment was only available to those who had a smartphone, tablet or laptop (otherwise there was 1 screen overhead, every other 4/5 rows of seats, playing 1 movie) the problem was then, if I wanted to watch something I would have to drain my phone's battery, and there are no USB ports to recharge, so by the time we land I'd have no mean of communication, that didnt sit well with me."
Pros: "Check in and baggage drops were quite simple and effortless."
Cons: "The current process has people lining up well ahead of any scheduled boarding or departure time. I'd suggest waiting until just before boarding time to put signs out for boarding zones."
Pros: "Atencion del equipo"
Cons: "Ruidos inusual del avion al elevarse y descrnder. Check in horrible"
Pros: "Smooth ride no issues, I did not have anything bad to sat - the airport was lovely"
Cons: "Boarding was late and we left late but still got there on time"
Pros: "the price"
Cons: "everything else"
Cons: "My wife and I had a 3 hour, 15 minute delay because of a hydraulic issue. I understand that this needed to be repaired or checked out. However, it would have been helpful to have received periodic updates from the crew about what was happening. We went for over an hour without knowing what was going to happen while we sat on the plane."