Pros: "The entertainment program was exceptional."
Cons: "The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours."
Pros: "Excellent Service"
Cons: "More recent movies"
Pros: "Crew was great."
Cons: "Offer some type of meal for cross country domestic"
Cons: "The chairs could be better in economy"
Pros: "The pasta meal was quite good"
Cons: "Some more space. Individual entertainment. Air quality"
Cons: "On line booked ticket in wrong name and they would not change or refund"
Pros: "Crew was great"
Cons: "Side seats suck"
Cons: "May be legg more room, either I gain way or the seat are smaller. But I got home safe, so I will use you again."
Pros: "Great service from crew!"
Cons: "Satisfied all around..."
Pros: "Good overall service level of AA"
Cons: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
Pros: "Not much to like. When do we get bicycle seats that require us to pedal the airplane?"
Cons: "Baggage showed up on the wrong carousel. Baggage staff very rude. Manager was perfect but no way to update the display when things get screwed up. I think they can afford more staff. Bags delivered the next day while some folks had to wait two days."
Pros: "On time"
Cons: "No wifi"
Cons: "There are no flights past 5pm making attempts to get to Lawton difficult of anything goes wrong with previous flights"
Cons: "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."
Pros: "Entertainment was good, meals were served, flight was on time."
Cons: "Did not know that we did not fly with British Airlines (as I had printed out before my first flight to Germany) was replaced with American Airlines. I lost valuable time at the airport and almost missed the flight. Chaotic and unexpected baggage problems before boarding to Dallas: the board luggage, same as we had on the way over, was not accepted and had to be checked in. Problem since we had to move laptop, etc. before the actual boarding. Attendants not as professional as they should be. Also seats were changed -- I was not able to sit with my daughter who regularly gets travel sickness. Overall not a good experience. But the worst: changing airlines and not being informed!!!!"
Pros: "Easy boarding"
Cons: "Tight seats, poor food, rude flight staff. Doesn’t anyone at American Airlines smile. Don’t they understand that we can choose to fly with an airline that has friendly crew"
Pros: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Cons: "The special meal I requested was not available"
Pros: "The person I sat next to was kind, as was the crew."
Cons: "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."
Pros: "Flight was on time"
Cons: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"
Cons: "All good"
Pros: "The precision of bookings thru airlines were right on the spot.."
Cons: "The long lay over.."
Pros: "Most everything was great"
Cons: "When you have an isle seat, it is very difficult to sleep when you get bumped by the flight attendants every time they pass you. Understanding that there is limited space, just giving feedback"
Pros: "Extra coffee/tea available outside of the standard food times."
Pros: "The plane and crew were good."
Cons: "The adult movie selection was not interesting. I ended up watching a children's Disney movie that proved to be more entertaining. What caused my discomfort during the flight was not due to British Airways or American Airlines, but rather was a problem at the Frankfurt terminal. I could not take a bottle of water thru the security check and there was no water fountain after the security check. I have a lot of food sensitivities and cannot drink bottled water. It was only at the end of the flight when I was desperate for water that I discovered I could get some tap water from a flight attendant."
Pros: "Friendly service, smooth flight and quick boarding time."
Cons: "All good!"
Pros: "Plenty of entertainment."
Cons: "It’s just a long flight there’s no way to change that."
Pros: "Plane was lightly booked so plenty of room to sit and storage space."
Cons: "Plane left FRA 25 min late and occured more delay during flight. Came into DFW with 50 min delay and had to go through TSA again for connecting flight - why? So missed the connecting flight to LAX and had to get rebooked."
Pros: "Departure and arrival time"
Cons: "seats should be priced based on passengers' weight."
Pros: "Very punctual; courteous crew. Ver smooth ride"
Cons: "Nothing. It was excellent."
Pros: "Like the 777-200. Not bad seating for coach."
Cons: "Delay and boarding in Germany we had to ride a bus out to the plane"
Cons: "We waited at the gate in Frankfurt once the plane was loaded for 40 minutes for the aircraft to get pushed back from the jetway . Waited another 25 minutes in Dallas for an operator to place the jetway to the aircraft. One of the stewardess we had was really rude."
Cons: "The electronic screen that shows movies etc. needs to be updated. Some of the functions did not work and those that did work were very difficult to get to work well. Disappointing. Obsolete technology."
Cons: "Entertainment screen did not work which affected 6 passengers, rows 34 and 35. Flight attendants kept saying there was nothing they could do. They didn't return to give us an update. We had to ask three times to different attendants."
Cons: "Our flight was about 50 minutes late in boarding. American should have announced why it was late and an approximate time"
Cons: "Frankfurt was rebooked by AA to PHL connecting to LGA. LGA leg was cancelled. They wanted us to take a flight to LGA the next day. We got ticketed to DCA connecting to LGA same day. Finally arrived home after 18 hours of travel. NOT HAPPY. We don't blame AA for weather cancellation but it was not an easy trip home."
Cons: "They had the wrong flight times which made my connection impossible so they had to book a later flight for my wife and I, Did not get the seats we paid for and initially did not have us even sitting together until we insisted."
Pros: "Staff was extremeley courtous, helpful and pleasant."
Cons: "Archiac entertainment system. The plane has not been upgraded for what seems like at least a couple of decades."
Pros: "Everything was new, lots of leg room, everyone was nice"
Cons: "The grill cheese didn't taste like grill cheese. It wasn't filling. Grill cheese, never again."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Pros: "Nothing: worst flight !"
Cons: "Entertainment was awful due to very old screens and a central streaming system that would not allow me to watch the movies I want when I want them. The food was not tasty at all and they served really hard and frozen ice cream as snack which was an awful choice considering how cold the plane was."
Pros: "Flight attendants were very nice, food was adequate."
Cons: "Boarding, not their fault but I was selected for extra security! Took me to a separate area, made me take off my shoes, pulled out the insoles, emptied my bags....and then left everything out for me to rearrange."
Pros: "Thomas of the crew gave incredible service."
Cons: "Both to and from the seat didn't fully function and both ways the entertainment system broke down"
Cons: "Live Tv CNN did not work"
Cons: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"