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Delayed couple hours due to airplane maintenance issues, we boarded and then asked to unboard, but cmon!! Can they do the whole maintenance prior to boarding?

I will never but. through kayak again. and American Airlines. I will never fly again on. They're both thieves.

Waiting for gate in RDU for more than 20mins is crazy.

Broke my luggage and I can't get a resolution yet.

There were no TV screens - even in Business class. 5 delays, and only given $12 meal voucher! Terrible!

The professionals have excellent customer service, the seats don´t have enough space.

The flight was very smooth and the meal in business class was great.

Flight was delayed again and again ultimately almost three hours getting us to our location at close to midnight by the time we got in and out of airport to destination. I had taken time off work to enjoy an evening at destination and that was now wasted

No food/snack served during the flight. Crew wasn’t interested at all. Flew American First but flying low cost with Ryanair is even better

The flight was good. The only reason I did not say “excellent” was the delay