Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "It's KLM. What else do you need to know."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "Flight got delayed 30 minutes"
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "The flight crew was so friendly and the food was really good."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Cons: "Flight was cancelled."
Cons: "Boarding was confusing and disorganized"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "Bit cramped for space"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "Very friendly and helpful personnel."
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Shorter flight but no food or entertainment. Flight was packed and no room to store carry on baggage.
Pros: "easy boarding. crew was nice."
Cons: "terrible seats. no tv or chargers."
Pros: "Not enough restrooms the food was not the good mor"
Cons: "More choices for food seats not comfortable too narrow no space"
Pros: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Cons: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Pros: "Seating is terribly tight"
Cons: "A normal human sized seat."
Cons: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Pros: "The crew"
Cons: "The sandwiches"
Pros: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Cons: "Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Pros: "Short flight, snacks, timely take off and landing."
Pros: "Non eventful flight."
Cons: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."
Pros: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."
Cons: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Cons: "Everything was good except that I thought I booked a flight with the first checked item free which turned out not to be the case. If I had factored in paying for suitcases I would have booked something else."
Cons: "Seats way too small and tight. Flight delayed over and over."
Pros: "Excellent service!!!"
Cons: "Really nothing negative to share... just a little uncomfortable in economy class."
Pros: "They are prompt and very fast at loading and unloading. Quite a bit better than any other airline I have used. Leg room on small airplanes was good in economy, but not as good on larger jet to USA. The servers offered me ice in my water bc I am American. I appreciated that so much since I'd spent the last 12 days in Europe where no one serves with ice!"
Pros: "Not much"
Cons: "Almost everything"
Pros: "All good"
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Pros: "comfortable seats"
Cons: "Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!"
Pros: "Good plane and service"
Cons: "Lost a whole day and a half of vacation!"
Pros: "We liked it all. Great flight!"
Cons: "The big layover but even that worked out well"
Pros: "The food was very good"
Cons: "Food on flight Detroit - Frankfurt was terrible."
Pros: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Cons: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."
Pros: "Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience."
Cons: "Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault."
Cons: "Leg room was less"
Pros: "Complementary Drinks. Beautiful Flight Attendants."
Pros: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Cons: "United Airlines needs to upgrade its planes."
Pros: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Pros: "Made tight connection. Slept entire trip"
Pros: "everything was good."
Cons: "It was no choices with meal because everybody took the chicken. Food can be better. Stuff can be more cheerful..."
Pros: "First leg got cancelled and missed all connections. So frustrating!"
Cons: "Gate agent in GRR rebooked a flight the next day, which is too late for my event in Florence. When I called Lufthansa to see if I could get on an earlier flight, they could no longer help me because the new reservation was with United."
Pros: "The crew/ service was great & clean bathrooms on the flight"
Cons: "Terrible food quality. Zero leg space. The Newark terminal is ancient & fire alarm went off for over 20min before boarding."
Pros: "The snack was really good (a salami sandwich and a glass of wine)."
Pros: "We landed safely and weren't too delayed."
Cons: "Food has not been good."
Pros: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Cons: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Pros: "Friendly crew, had row to myself, smooth flight"
Cons: "Delayed departure"
Pros: "good atmosphere at the terminal"
Cons: "Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys..."
Pros: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Cons: "Delay time should be posted accordingly at the gate."
Cons: "The flight was late for 2 hrs with no explanation"
Pros: "in flight entertainment, bathrooms, and charging capability"
Cons: "Not enough service/availability of water"
Pros: "Lufthansa did put us up in a nice hotel after we missed our connecting flights."
Cons: "While the delays associated with the flight weren't Lufthansa's fault, they could have kept us better informed as to what the plan and potential alternatives were."
Pros: "Great flight attendants, very organized, punctual, and the planes were very clean. Amazing company."
Pros: "The new interior lighting is much easier on the eyes during cruise, bright enough to read but also dark enough to sleep"
Cons: "Flight not being delayed"
Cons: "Best flight I have ever been on"
Pros: "Crew awesome"
Cons: "No all was great"
Pros: "The seat was broken, The temperature was freezing and despite asking 3 staff members nothing happened to sort out the situation."
Cons: "several thinkd as above"
Pros: "I liked the fact that Aer Lingus screwed up so badly that I got to fly United back to Chicago instead of Aer Lingus."
Cons: "They could have gotten us to and from our destination on time. Ten hours late coming in and 24 hours late getting out. They could not have lost our luggage for 5 days. The logistics people haven't a clue. I feel sorry for the customer service people who have to work for this organization."
Cons: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Cons: "Over 90 minutes delayed. Plane was so hot it was uncomfortable"
Pros: "Plane was only 65/70 full"
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Pros: "Very kind, knowledgeable personnel!"
Pros: "No delays. Reasonably comfortable"
Cons: "Not a single vegetarian option on the flight ??!?"
Cons: "Nada de entretenimiento, nada"
Cons: "Boarding was hopeless as usual. Held us on stairways for ages after passports were checked by the ground crew"
Pros: "Quick flight, great landing"
Cons: "Can believe they charge you for water."
Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"
Pros: "See above."
Cons: "See above."
Cons: "The boarding and deplaning was awful'"
Pros: "It was just cooln"
Pros: "The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive."
Cons: "The entertainment system is slow and the selection of films to watch could be better."
Pros: "Friendly staff"
Cons: "Everything else! No entertainment. Charged you for everything! Water! Coffee which was instant, not even brewed. Plane was older than dirt. Worn interior."
Cons: "shitty airline shitty service from ...webjet?...who I got ticket through -- said they had my seats assigned. They didn't. totally inexplicable who i was dealing with...aer lingus operated by british airways. Aer lingus couldn't make seat assignmetns they said b/c it was BA. BA wouldn't deal with me. Someone else at aer lingus did deal with seats -- told me to straighten out at airport. Aer lingus at airport no help. Terrible"
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Pros: "The seats were incredibly comfy."
Cons: "They kept the cabin lights on throughout the entire flight, so it was impossible to sleep. My rating for entertainment and food is not really applicable because the flight was short and didn't have either."
Pros: "You can choose your seats without being charged and it was a very clean and comfortable flight"
Pros: "Short and sweet but a very comfortable ride."
Pros: "Particularly excellent on board service- a very pleasant transatlantic flight."
Pros: "The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer."
Cons: "I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable."
Cons: "Narrowness of seats is extreme. Food was terrible."
Cons: "1 hour in the slowest line ever. No self serve kiosk. CDG security also frustratingly slow"
Cons: "Lost my luggage. Still havent found it."
Pros: "friendly cabin crew."
Pros: "Loved being on a flight for holiday, and knowing I wasn't being overcharged for needless frills."
Cons: "I don't remember if they served a drink, I know things were for sale. But that seems to be the European way."
Cons: "Paying for the cup of teA seems a bit mean"
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Overall an excellent flight. Boarding was quick and easy, cabin service attentive, and everything was efficient."
Pros: "Friendly crew. Seats were comfortable"
Pros: "On time great stewardesses"
Pros: "I was deleted 5 hours. All the staff are lovely can't fault that."
Cons: "Boarding and disembarking was very badly controlled"
Pros: "The crew was excellent."
Cons: "No veg food. Crew was not accomidating."
Pros: "It's a real airline, with counters to check in. Staff was very friendly."
Cons: "Not even water for free."
Pros: "Air Lingus is my favorite airline, never had a bad flight with them."
Cons: "Bit dissapointed when the meal was served. choices were chicken or beef asked for chicken non left so had to settle for the beef."
Cons: "I appreciated the entire flight experience and crew overall but one thing I didn't appreciate is that I was unable to have dinner because I am vegetarian and didn't order a meal in advance. But about two hours later they passed out a snack that included a vegetarian sandwich option. I thought it would have been thoughtful and common sense if they offered me the sandwich as an option instead of me having to remain hungry until the snack was offered to everyone later on."
Cons: "I requested an aisle or window seat and was not able to get one."
Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Cons: "Mechanical delays of 90 minutes ugh"
Pros: "The plane is amazing and the crew was very nice and helpful"
Cons: "Everything was all good."
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Pros: "Clear instructions, clean plane, flight on time."
Cons: "Getting food service back on plains."
Cons: "DCA poorly organized"
Pros: "I like when they dim the lights so I could sleep"
Cons: "Flight attendant was rude, I was too tired to deal with her attitude"
Pros: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Pros: "On time"
Cons: "Reduce time spent on tarmac."
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Pros: "The crew was nice, although they were not able to relocate me."
Cons: "The space was too crowded. Not much leg room and its such a long flight to have so little space. My flight was also delayed."
Cons: "There was a 1.5 hour weather delay."
Pros: "The crew and plane was great"
Cons: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Cons: "Needed better food selection"
Pros: "Second flight had more comfortable seating in comparison to our first flight."
Pros: "Customer service"
Pros: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Pros: "Flight was on time."
Cons: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."
Pros: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Cons: "3+ hour flight with no TV/ entertainment"
Cons: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Pros: "On time flight. Early arrival."
Cons: "Seated in first class but the arm of the seat was broken."
Cons: "LATAM is an absolutely horrible airline with horrible customer service. They changed the itinerary more than 3 times. I contacted KAYAK to help and you (KAYAK) did not help stating "that is the Airline's fault". This may be true. But if you are going to take my money for the tickets, please also take the time to address my concerns and solve the problems created by the company that you work with."
Pros: "Departure and arrival time"
Pros: "Flight was on time, crew was friendly."
Cons: "There are no blue US custom declaration forms on the flight anymore. Many people cannot access the automatic kiosks, and I wish we could still have access to the forms while on the plane. It is stressful to have to do it after landing, with no real place to write. The flights were both fine, but the layover in DFW was a nightmare. Thankfully we landed 30 min early, but we only made our connection with a few minutes the spare. We ran through the airport, and had to ask many people if we could go ahead of them at the security. We didn't have time to use the bathroom and buy water/food. I understand this is not the airline's fault, but I would recommend extending the minimum connection time at this airport."
Pros: "The available movies and games in personal screen"
Cons: "Seat selection"
Pros: "The flight departed on time, the boarding was super quick and the whole flight was great and comfortable. Friendly crew members. Smooth flight."
Cons: "I paid for a more comfortable seat around US200 (16L) the day prior the flight, main cabin window seat with more space.They changed planes I guess and row 16 was gone so the assigned me another one on main cabin aswell with more space (15J) but an aisle, which I hate and that was the reason why I paid for a window seat in the first place. No effort to get me a window seat within main cabin when I claimed, nor reasonable explanation on why they did the changed."
Pros: "Everything was great!"
Pros: "Boarding and flight were on time."
Cons: "No power outlets in seats Poor viewing options off the 3 monitors Seat back was broken (when sitting up straight, it reclined on its own"
Pros: "Quick flight"
Cons: "seating too small."
Pros: "Short flight"
Cons: "Numerous delays."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Pros: "Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere."
Pros: "Smooth ride and friendly helpful airline atendents."
Pros: "Everything. Toilets clean. Felt safe on the plane. Staff wonderful, kind and accommodating."
Cons: "Not enough leg space..."
Cons: "Staff behaviour"
Pros: "Service on board"
Cons: "Left an hour late; missed connecting flight. Our final destination was DC; connecting flight was to Philly. Wanted them to Serbs us to DC since we missed our flight. But, the agent said he couldn't due to airline regulation. I was willing to pay more. I'm not happy about it."
Cons: "Flight was delayed for over 6 hours. Had to find an alternative way to get home"
Cons: "Flight was late arriving to Atl flight was late arriving to Chicago made me miss my connection to FNT American rebooked (after they told me they hold plane I ran through 5 concourses to get there n American still left me and several other passengers) through United late flight to FNT a 4 hr lay-over turned into 6hrs 2 plane changes cause of mechanical issues n had to run 2 concourses over still was late leaving and arriving to FNT...."
Pros: "The flight crew was exetrmely helpful"
Cons: "Even for a more room seat it was a bit tight"
Cons: "Crew didn't smile much."
Cons: "Plane was extremely hot! AC was barley flowing"