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Staff and aircraft were good. However, weather in Houston lee to a ground stop. We were looking at circling behind three other planes until the stop was lifted. Pilot said we didn’t have enough fuel for that. So we flew on to New Orleans as the closest port with immigration and customs staff. Landed there and sat in the plane for two hours plus while staff was sorted. Turned away by ICE. Waited for pilots to be switched out, but after they were approved by ICE. Then had to wait to get a runway because so many planes were ahead of us. Finally took off and flew back to Houston. We all missed our connecting flights because it took too long. Hotel voucher from United was only a link to booking site. Total BS. Finally got a flight out the next day after a night without sleep because all the Houston hotels were booked by rodeo and spring break crowds.

The food is terrible. The same pasta or chicken with bad taste and presentation

Survey sent before we actually left. Delay after delay. Now a crew problem.

Wonderful and fast TSA checkpoint. The line was fast and our gate was close by

Mostly the experience was good except for the flight changes made by UA which meant longer layover in DC

Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them

Calgary desperately needs a star alliance lounge in the transborder area for United.

It was a great flight, great crew, excellent service, fantastic brand new place, overall 10+ on the experience! Thank you.

Flight cancelled because of the grounded 737s. United was good about it and got us onto a later Alaska Airlines flight to Oakland (not San Francisco as originally intended). Had to go through security again and my wife dropped her MacBook Pro, which broke, a $2,500 whoopsie. But we made it home.

Their app did not recognize my Aeroplan frequent flyer number and would not allow me access to my boarding card. Ground staff was readily available at the airport to print it out to me.