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Flight was delayed significantly at take off and landing. Confusion of gate assignment with back and forth. Overall, makes for a very unpleasant experience that appears to come down to inept operational management.

My experience was excellent for a business trip. I like the smaller jets because everyone gets either a window or aisle seat and the boarding and de-planing goes much faster. I really like the schedule American Airlines has between Atlanta and NY - lots of options. Crews are great and very accommodating. Sometimes the flights are not full and they let people move around once the boarding doors are shut to spread out.

It was delayed a lot longer than 10 minutes because we arrived 45 minutes beyond our original arrival time. We sat on the tarmac waiting to take off for a very long time. The seats and entertainment options on American were not good and very limited. The ability to text via WiFi for free was nice, but that seems to be standard on mainline flights. Also, gold status really does not do anything for you anymore.

Primary flight attendant in FC wasn't that engaged throughout the flight. All other aspects of flight were good.

We waited over 30 minutes for a gate in Chicago and more than 15 minutes for the doors to open. Cookies were missing from the menu.

On-time, direct flight is great. Having one bathroom out of order was unfortunate.

I sat in seat 22D near the back right of the plane. My phone battery was getting low, so I plugged my charger into the power outlets below the seats in front of me. They did not work. When I asked the flight attendant whether this was the case for the whole plane he said, "No. It's only this one. It hasn't worked for months". This should be noted to whomever services this plane so that maintenance can fix this for future passengers. I was on Flight AA5614 from Grand Rapids to Philadelphia on Wednesday, September 23, 2026.

The crew was wonderful, the plane was fine. We left the gate on time, but we had to wait 40 minutes on the tarmac because of all the congestion at Boston.

Seats were the worst i ever experienced — narrow, hard, no leg room and a long flight

American Airlines gets worse every time I fly them. This is the 3rd time they lost my bags in a year. I also think their employees do not care when I communicate that I’m unsatisfied with the airlines. I’m a credit card holder, fly first class, and an advantage member but I think that I’m finally going to make the switch to Delta.