Later in the day and I was tired so who knows how it really was but seemed to be fine to me
So smooth and comfortable. Crew was professional and courteous.. We landed way ahead of schedule! A great quick flight! Thank you American Airlines!!
This American Airlines strike is wack. Our flight was delayed 2 hours because the flight crew didn’t show up. Extremely disappointing.
Pros: "Very nice!!"
Pros: "The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer."
Cons: "The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion."
Pros: "Everyone from the TSA agent at gpt to the gate agents and airplane staff were very rude."
Cons: "Just being helpful and friendly."
Cons: "Food options that arent flour carbs or flour carbs."
Pros: "Crew was awesome!"
Cons: "it was great!"
Pros: "We appreciated being upgraded to first class using my segments."
Cons: "For a 2 1/2 hour flight in first class all we got was our pick from a basket of chips. Horrible!"
Pros: "I got to Miami safely"
Cons: "The communication regarding delays, flight attendants with manners and decent attitudes, preparation for flight before passengers boarded. The flight attended that made announcements needs to be CANCELLED. Her attitude was repulsive. Do better sweetheart."
Pros: "Attendant was quick to provide seatbelt extender."
Cons: "Seatbelts were short. I'm a big guy, but I needed a seatbelt extender. This wasn't an issue on other flights."
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Pros: "The seating is cramped as has become customary."
Cons: "I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight."
Pros: "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
Cons: "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
Pros: "Crew was on par. Not great, but not bad either. It was a tiny plane so we were all cramped in there."
Pros: "The planes took off on time, and arrived early. Couldn’t ask for more!"
Cons: "Seats were uncomfortable and legroom was bad."
Pros: "Great entertainment and crew."
Cons: "The seats are too close together. Sure, I could’ve paid extra to have more legroom, but the flight was already expensive enough. Please spread the seats back out a bit and charge us all the same price."
Pros: "Did good job"
Cons: "Bigger seats in economy"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
Cons: "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
Pros: "Premium economy was roomy and appreciate the included cocktails."
Cons: "The flight was delayed."
Pros: "There was no wifi or entertainment via the app."
Pros: "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
Cons: "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Pros: "Friendly flight crew on full flight."
Cons: "Late take off"
Pros: "Flight delayed for 12 hours. Had to reschedule both flights"
Cons: "See above. Missed work."
Pros: "Flight attendants"
Cons: "Late flight"
Pros: "Great crew, comfortable flight."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Pros: "The crew made a real effort to make everyone comfortable."
Cons: "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
Pros: "Staff was friendly, flight was normal."
Cons: "Diverted through a second security screening after landing in Miami from Kingston. We had only been sent a check in notification by AA for the first flight, which we opened the QR code and used to get on that flight. The scan however meant we had to have boarding passes ready and the QR code did not work for the second flight and AA did not send a check-in email for the second flight for us to use. We had to run back through the airport and check in for the next flight. Almost missed our flight due to flawed system."
Pros: "The check in agent was a complete &$@?(. I had luggage and asked if I there was a counter I could just go to. I was told no. After figuring out self check in at 5 am I had to tag my own bags then see her at the counter and reshow all my id etc. it would have been much easier to skip the self check in as o has asked. But that’s what I get for getting an American Airlines codeshare."
Cons: "American Airlines service was horrible, both on the ground and in the air."
Pros: "Crew was wonderful - friendly and accommodating. Food excellent - very fresh. Cannot say enough kind things about the crew!!"
Cons: "Everything was excellent on this flight."
Cons: "I was unable to choose my seat, so my boyfriend and I had to fly cross country on opposite ends of the plane. There was a stewardess named Karen who was so rude. She clearly was not happy to be working, never smiled, and banged on the bathroom door while I was peeing because I was "not allowed to miss the instruction video." Had I not seen it a few hours earlier, I would have waited to use the restroom. Good thing they showed the same video three times in a row."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Cons: "We booked a round-trip flight on AA from Philadelphia to Dublin. Due to changes in our travel plans we revised our flight dates. The phone customer service rep who helped me make the changes, assured me that the AA policy was to group families together after she informed me that I could not choose our seat assignments at that time. Arriving at the Philadelphia airport, we used the self service kiosk to check-in. The issued boarding passes put my wife and me in different rows on one side of the plane, and our nine year old son on the other. I asked a roving AA customer service rep if it would be possible to change our seat assignments and explained what we were told when rebooking. She waved vaguely in the direction of the baggage counter, and told us we could change our seats when checking our baggage. We brought out baggage to the counter and informed the customer service rep working there what we were told by the kiosk and phone representatives. She immediately yelled at us and told us to calm down, even though we were merely asking and explaining. Each time we attempted to explain our situation or ask where we could seek assistance, she bristled. Finally, she told us we should go to the main check-in counter because she could not change seat assignments. The check-in counter rep was very brusque. She said she could not change anything because we had boarding passes and should accept the locations because it was an international flight; however we could ask at the gate if changes could be made. At the gate, service was provided for three flights - Dublin, London, and Manchester(?). We stood briefly in line and were motioned up to a desk for the London flight. I informed the customer service rep that we were travelling to Dublin, and what we were told by the previous AA representatives. Without checking to see if was possible to seat the three of us together, he told us that he could only put my wife and son together. Somewhat relieved, we asked him to revise their seat locations. He made the changes and handed us our new boarding passes. As we walked away from the counter, I noticed that the new boarding passes were for the London flight and did not have my wife's or son's names. We returned to the counter and told him that there had been mistakes made. He immediately snatched the passes from us and berated us for not telling him that we were not going to London. I told him that we had told him of our destination as soon as we approached the counter. He retrieved our original passes from the trash and told us to wait for the Dublin flight reps to arrive. Immediately, I called the AA toll-free number and informed the phone agent of all that had happened. She was able to locate two seats together for my wife and son, and told me to inform the gate reps of the information. Because of character limitations I cannot tell of the counter rep who was an angel and managed to seat the three of us together. Thank you!!!"
Pros: "ON TIME!!!!! Nice folks, smooth and safe."
Cons: "Got through the extensive security lines to USA one hour before scheduled departure and looked at the screen which said 'final boarding' which was not true and made us panic a bit, running for the gate. It did board and leave on time but not an hour early. This flight was night and day different than our ORD to Dublin flight of 5.12.17 which was 5 hours delayed and do stressful."
Pros: "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
Cons: "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
Pros: "Everything went very smoothly & I plan to book more trips on Kayak in the future."
Pros: "Everyone was so nice"
Cons: "They didn't give me a drink"
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "On my return I had my own seat! Not nearly as cramped. Had soda and pretzels. The air magazine was latest issue! The attended was nice."
Cons: "The seats needed to be shampood."
Pros: "The flight attendants were very pleasant"
Cons: "There is very little space in the seats, I had a big guy sitting next to me and I had trouble sitting with my back straight, he was taking some of my seat! Also they charge for luggage 25$ like the domestic flights"
Pros: "The service"
Cons: "The delays"
Cons: "We have flown to Europe recently on SAS and that airline was so much more comfortable than airberlin. Things we missed: personal TVs on the seats, good leg room (airberlin was quite cramped), and small attentions like a disposable towelette. I got no sleep on airberlin."