Crew were great. Complimentary food was very disappointing. On an early morning flight lasting over 2 hours, a tiny cookie and small drink is inadequate. How about a cinnamon roll or something else a little more substantial.
It was all in all a good flight. We did not order food did not want to pay the price for the small portions. But the refreshments were great!
The aircraft pumps heat into the cabin in warm weather. High, prolonged discomfort. Not okay to put customers through that. Time to upgrade their fleet.
Keep it on time and clean and I'll be back.
It was awful. I will never appreciate this type of connection where i have to wait 12 hours which turned into 18 hours due to Alaska's delays after flying over 15hours already. The 15 hours already made my body suffer as soon as I deplaned. I struggled to breath and was about to faint,but being alone, I tried to hold on my carry on luggage I wasn't able to take it anymore, so I informed the airport people who then assisted me. My husband had to book me a $200 hotel room so I can rest. I stayed for only 4 hours in that expensive hotel in order to catch my 8 in the morning flight to Spokane only for it to be delayed until 2:17. We finally left LAX before 3pm. Alaska was also inconsistent with their gate assignments. Our first gate was 64A, after the delay they sent us an email that the next gate was 68,but the arrival and departure board showed gate 60. When I asked the desk 60 agents, they said it will be gate 61. All these experience contributed to my exhaustion and stress which affected my heart and well being.
Flight canceled. Had to fly in the evening out of lax instead of 10am out of Burbank
Technically this was the flight where they lost my bags, but I already explained that on the review for my connecting flight, so I'm not gonna do it again.
The airline asked for volunteers to check carry ons. I figured I would to make catching my connecting flight on a short layover a little easier. They then lost my bag on the layover. Getting it back was relatively painless, but I'm still not thrilled about it. The first flight also got in fifteen minutes late, changing a 45 minute layover to a 30 minute one. And my second flight took its sweet time after starting the taxi, resulting in the flight being delayed for half an hour. Not a huge deal in the grand scheme, but a little frustrating and especially so when they ended up losing my bags.
I would love it if Alaska Airlines brought back the complimentary beverage service on short flights
the flight was fine, But I paid extra for an Aisle seat both planes and did not get what I paid for when you pay an extra almost $80 and do not get the desired seats it was frustrating I don't fly much because of my legs need more room. thank you for your attention to this
Not really a “Delta” problem but worth mentioning: Boarding was a difficult process. TSA seemed understaffed and Pre-Check took longer than regular TSA. The supervisor was frazzled and yelled at travelers. Once through TSA, we had to put our carry-ons through another x-ray machine. Then queue up to board with both boarding pass and ID. Then, when we got to the stairs on the tarmac, we had to show our boarding pass again. Maybe this is just normal for Kona since the terminal is outdoors (but still a “secured” area).
Checkin was good, fllight ws good. Onlly complaint is lack of foot on 6 hour flight from Seattle to Boston. Snacks were flimsy - chips and cookies. could have offered something more substantial for such a long flight. I know you can buy food in airport but for the price you pay for a ticket, they should step up for the passengers.
Flight was delayed, we could have been notified earlier and in a consistent manner. App was not refreshing for another passenger to get the latest flight status. We could have stayed and waited at the hotel instead of waiting at the airport had we known the flight was going to delayed for more than 5 hours. The toilet is too tight, and needs to be cleaned more frequently (every hour). The entertainment screen froze, the touch screen not responding to touch. We were upgraded to comfort, it is more comfortable than regular economy seats.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
My flight was cencaled due with the bad weather on Sunday the crew was poorly mistaken my luggage supposed depart with my flight instead I didn’t have my luggage for almost 3 days the website is poorly respond to my complain until I have someone to do it my connection smooth their not even respon or email me even the have my luggage
8 hours late and the plane smelled like urine, that smell in the morning when your child wet the bed in the night.
Everything was good except wifi and a leaking drink chiller. The floor was all wet and my bag was soaked. Did not notice until debarking. Have not heard back from Delta. Even though this was leg one of an international flight in first class, they denied access to their Sky Club - very disappointing!
Prior to takeoff, the pilot told us there was a possibility of not being able to land and going to Portland. Well that happened, we took off and then did 8 loops around Spokane before the pilot told us we ran out of fuel and had to go to Portland. So for a 35 minute flight we have now been on the plane for 3 hours (boarded at 6:50 am and landed in Portland at 10:30). Then, we just sat in Portland's airport with no updates of when we can start heading back. All of a sudden, our pilots and crew just left, leaving us stranded in a different city and state. We continued to sit in Portland until we finally got a new crew assigned and boarded the plane (This was from 10:30-2). We then sat on the plane for an additional hour before take off because they had to count us multiple times. We finally landed in Spokane at 3:55 PM. So a flight that should have taken at max an hour took us 10 hours and we missed the majority of the recruiting event we went for.
Staff was great! Kind and cordial! Middle seat row 28 seat B has a hump in it. Trays were getting stuck when putting down and up. Good flight
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
The flight was delayed by a hour and I wish they had communicated it sooner. No issues on the plane, it did take a while for food to come.
Overall flight was ok. Flight attendant was receptive to assisting passengers with tight connections.
Smooth and easy boarding, comfortable for the entire 5 hour flight, and the seat back entertainment was great! I appreciated all the features, from location info and maps, movies, the ability to connect with Bluetooth headphones, and good selection of movies. Food was good, normal airline snacks (I didn’t purchase anything)
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
leg space better than expected. two washrooms for one plane isn't enough.
The seats on this flight were almost roomy enough to be the basic amount needed for human existence. I think my favorite part of this flight was it landed at an A gate, which was the most palatial part of Sea-Tac I've ever seen - a massive improvement from the S gates.
Everything was fantastic. Modern plane. All the amenities! Although the paid snacks and meals are pure robbery. Like i understand airlines need to make money, but 11$ USD for an overnight oats with some nuts in it and barely any pieces of apple.... Highway robbery
Never happened, because of the first delayed flight I lost the connection and had to wait overnight and take two flights to reach my destination.
The flight was short and that was the best part. The flight was about 90 minutes delayed.
Although there were two delays, they were communicated clearly and the boarding process was expedited. The crew was pleasant and efficient.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
Beverage service was not good. Also just one service in 5 hr 30 min flight. No ask fir water ir anything beside one time beverage service.
Flight was delayed because of a bird strike. They had another plane available within 45 minutes.
It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
The main problem was delay. The plane was at the gate early and bags were loaded. However, there was no crew for the flight. They were inbound from LGA and had to land and make their way to our gate. It took more than 40 minutes. Then, once the crew arrived and boarded, one of the crew members had to deplane and then a replacement crew member had to be found. It took another 40 minutes or so to get the final crew member. In all, we took off about 2 hours later than our scheduled departure time. Once in the air, the flight was great. Smooth most of the way. The crew was professional and efficient.
i suspect i caught flu on this flight as i could hear someone coughing a few rows back and ended up with flu a few days later. also tiresome to have to watch movies on my device by holding up smartphone screen, would have liked to have in seat display.
I had trouble finding a boarding pass because I had an hour between Flights and American did not see my flight I believe because I was ticketed through KAYAK. I did not have enough time to go to the desk before boarding so I went to the desk and told them while I was boarding and they had a boarding pass for me within three minutes. Nice. I paid extra to have more legroom and it is definitely worth it for a six hour flight. I would’ve paid for a decent dinner, but they didn’t offer anything but a snack box —not good for six hours.
Terrible flight seats where really uncomfortable I had body aches for 2 days and flight was delays almost two hours
American Airlines gets worse every time I fly them. This is the 3rd time they lost my bags in a year. I also think their employees do not care when I communicate that I’m unsatisfied with the airlines. I’m a credit card holder, fly first class, and an advantage member but I think that I’m finally going to make the switch to Delta.
