Pros: "The crew was very helpful"
Cons: "Comfort seats"
Cons: "The seats were very cramped and the cabin was very hot for the entire flight to the point I couldn't sleep."
Cons: "Had to wait on the plane for an hour before takeoff for a 2.5 hr flight."
Pros: "first flight was cancelled: second flight was 4 hours late so I did not get on it because I would miss connections and any later flight would put into Kiev at 1 AM... thus 3 nights with no sleep. I then cancelled."
Cons: "first cancellation was understandable but everything after that was a fiasco including waiting 11 hours in Customer Service line to rebook cancelled flight."
Pros: "Meh. Once we took off it was fine."
Cons: "It was almost 6 hours late. Performed brilliantly like a classic United delay updated in 30 minute increments? Could have taken the next two flights and left earlier. Could have driven and got there earlier. Luckily we were able to get three really crappy seats on a later connection to Frankfurt"
Pros: "3 seats to stretch out and sleep"
Cons: "4 seats to stretch out"
Cons: "Seat was too narrow. Flight delayed 4 hours."
Cons: "Seats are very close together and when someone reclines the lap tray is on your lap. Nothingnthe crew can do - since it comes from upper management"
Pros: "The food was really good."
Cons: "Temperature in the plane was way too hot. No AC plug anymore on Swiss planes. This is a really big problem as their entertainment system is not optimal. There is of course USB but does not allow to charge a laptop. Leg space is a nightmare (I’m 1m96). Other airlines are better"
Cons: "Ful flight and 2 small toilets."
Cons: "If the flight had not been cancelled!"
Cons: "1.5 delay and no help offered to make my connection and not miss it."
Cons: "Arrived early. Sat for 15 minutes on the tarmac with at least two other UA EMB145s waiting for our gates to open up."
Pros: "Very smooth ride"
Cons: "Foos was mediocre"
Pros: "Complimentary wine"
Pros: "Everything was okay. No complaints as such."
Cons: "It took a while for the plane to take off after boarding.m"
Cons: "Crazy cold all flight long, made me even waking up. They should have served gloves and hats."
Pros: "Flight attendants fixed my meal issues. Plenty of movies to pick from."
Cons: "Wouldn't let me select a seat at check-in, meal selection only worked for return flight, and the airline confirmation number provided by Kayak wasn't accepted by United. Kayak referred me to Swiss Air's website rather than United's. The whole check-in process was a convoluted mess when I've never had any issue with other airlines. I'm a slender guy with broad shoulders and the middle seat felt very crowded when surrounded by medium build people. Didn't manage to sleep a bit on an 8 hr red-eye flight."
Cons: "Food and charging for entertainment"
Cons: "would like fruit as desert, not ice cream."
Pros: "Everyone was so friendly and nice!"
Cons: "There was nothing I didn’t like."
Pros: "United got me from Dulles t o Zurich. The boarding, flight, and food was as expected."
Cons: "Not being able to select my seat in advance of the day before the flight is not ideal."
Pros: "On time courteous staff excellent service"
Pros: "There was vegetarian options in the food and it was good."
Cons: "I could not initially check in online since the flight was operated by United. It would have been good for the ticketing agent to tell me I should contact United and give the United Confirmation number. Also the crew were somewhat tired and even seemed a bit irritable. They wanted as few questions as possible."
Cons: "You failed to properly put me on a plane"
Pros: "The crew on board was very nice."
Cons: "The Flight itinerary said Swiss Airlines but it was actually United Airlines. I almost missed my flight. How is this possible."
Pros: "Direct with a great price!"
Cons: "Food was just ok....."
Cons: "False advertising it was a United not a Swiss flight"
Pros: "Crew was friendly"
Pros: "Food was okay"
Cons: "Agent took an hour trying to figure out how to check me due to the connecting flight being under a different carrier. This is clearly something I couldn’t do anything about. kayak allowed me to book a flight and expect that no matter the number of carriers, there should not be an issue tying the connection with the other flight at the time of check-in. Because of the delay, my husband and I sat apart on am 8 hour flight and because we both were assigned middle seats, no one wanted to sswitch with us. The check in staff was very unfriendly and seemed stressed and overworked. United needs to ramp up on resources quick. The flight crew were very unpleasant. It was just the worst of all flights."
Pros: "Comfortable flight, good dinner, friendly personnel and good entertainment choices"
Cons: "We were delayed, apparently due to missing luggage. They estimated 10min but it probably took over a half hour. This affected our connecting flight."
Pros: "Nice and early, fewer people so overall better experience"
Pros: "Good, everything on time, good friendly service"
Pros: "The boarding was a bit confusing by having another carrier handle the boarding. It was a Swiss airline but we had to check in with United...? Entertainment was great, easy to use. Flight was seamless with no rough turbulence. Smooth landing. Very good experience in all."
Cons: "The food and comfort could have been better, not bad overall. The fact that the connecting flight info (gate number) could have been shown on the screen much sooner so there would be a smooth transition,"
Pros: "Everything the flight but the food was satisfactory with United and not accompanied with food"
Cons: "Food not satisfied or accompanying with ex food because portion was to small"
Cons: "My 1st class seat was broken but the food was excellent as was the service and we arrived early."
Pros: "Love the fact that there was not much wait time. Arrived when customs hall was empty. I went right through"
Cons: "Wish ticket stayed meal plan. Etc dinner and continental breakfast"
Cons: "Whether it is Kayak or Swiss, you should warn passengers they can't enter Kenya with a passport that expires within 6 months. I had to miss my flight and get a new passport before I could fly."
Pros: "Crew, leg room, and entertainment."
Cons: "We had to be redirected because the plane's instrument landing system (ILS) failed. We were redirected to another airport where they had to make repairs and then fly back from Geneva to Zürich Switzerland. It made for a very long flight."
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Pros: "Constantly getting beverage service and so many movies and shows to choose from."
Pros: "Punctuality, efficiency and courteous and prompt service."
Cons: "Only that WiFi is too expensive"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
Pros: "Staff did offer two ten-dollar food vouchers as an apology for the inconvenience. They seemed to try to keep us updated on delays."
Cons: "There were probably ten delays over the course of about ten hours. Communication among staff, aircrew, and maintenance teams seemed very poor. Really didn't seem like people knew what they were doing. Very unprofessional and perhaps somewhat uneccessary."
Cons: "Flight was delayed, causing major inconveniences, especially as I was on my way to a funeral Only compensation was a food/beverage voucher equal to the value of 5 Swiss Francs, enough to buy a bottle of water despite HOURS wasted"
Pros: "Quick loading and easy flight"
Cons: "Little cramped on the smaller plane."
Cons: "They cancelled the flight ! This was our connecting flight so we have to stay there (Newark) till the next day 6pm with our own expenses."
Cons: "The boarding process is an absurdly disorganized, terrible process. Don't encourage people to line up if there is no room in the terminal for them to do so. Food was also pathetic, especially compared to European competitors on the same route."
Pros: "All but one crew member were very friendly and energetic. The movie selection was great."
Cons: "The plane did not have modern amenities, like a phone charger. No free Wifi. The seats were old, so the cushions were lifeless and uncomfortable. Leg room was pitiful."