Daily cleaning, installation of cabin HEPA filters on flights from Hannover to Illinois
|May||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 21% increase in price.|
Average price round-trip
|$700||(avg. price over the last 2 weeks)|
Good deal round-trip
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 15h 10m
The cheapest ticket to Illinois from Hannover found in the last 72 hours was $361 one-way, and $493 round-trip. The most popular route is from Hannover to Chicago, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $361.
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Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
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Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
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Scores according to KAYAK customer reviews
Cons: "Don’t be delayed by more than 1 hour. Twice the same day / both directions."
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "Worst airplane i have been on since 2007"
Pros: "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
Pros: "Delta service is amazing"
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "On time departure and smooth landing"
Cons: "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
Pros: "Amazing service from crew"
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "The TV"
Pros: "see above"
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "The service, free entertainment."
Pros: "Quick and easy."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "Delta in general but , they let me stranded, i had to find a eay to fly home, they did Not help finding a next flight.. i missed my flight because of WX"
Cons: "Lack of interest towards the passenger and client, i had to do it my self"
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Cons: "The crew appeared tired, scattered, and unhappy. The flight was delayed after boarding nearly 1hr while repairs were completed. 1st announcement by captains crew stated passengers could disembark during repair, then stated 10min later to take a seat. Very poor communication."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Cons: "Rude staff"
Pros: "Same as above."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Pros: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
Cons: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "Free movies helped make the flight go faster. Also when possible my girlfriend and I were seated together despite having seats assigned at the gate."
Cons: "Being in zone three meant checking bags on every flight. That's a side effect of picking the cheapest tickets so not really Delta's fault but it says that I have to put something here."
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "great flight - easy and quick as always"
Cons: "the power on the plane didn't work and there was no entertainment"
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Cons: "Sitting on tarmac in Traverse City for 15 minutes waiting for gate to open up"
Pros: "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
Pros: "The gate agents and flight attendants were nice."
Cons: "We were not able to choose our seats until we got to the airport. Which was a waste of time since we did online check in but still needed to go to the self check for seat assignment. Then by that time it was too late to try to get a seat with my wife who is very afraid to fly. Overall not a good experience"
Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Crew was great."
Cons: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "Same as previous flight."
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Pros: "The crew was quite pleasant."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Pros: "Crew was very courteous"
Cons: "Nothing special about Comfort Plus for a 1 hour trip except the extra room and free booze which I do not drink. Pretzels? Why bother"
Pros: "The flight attendants were very helpful and friendly. In flight television helped. Spacious and comfortable."
Cons: "AS ALWAYS, LEG ROOM IS an issue on international flights. Screaming children kicking my seat the whole trip makes for an uncomfortable ride. Movies were slow to load and cut off multiple times for no reason."
Pros: "The in flight entertainment"
Cons: "The headphones given were outdated and hurt the ears after a while"
Pros: "First leg got cancelled and missed all connections. So frustrating!"
Cons: "Gate agent in GRR rebooked a flight the next day, which is too late for my event in Florence. When I called Lufthansa to see if I could get on an earlier flight, they could no longer help me because the new reservation was with United."
Cons: "No complaints"
Cons: "An hour + delayed departure and arrival."
Pros: "The food & service by flight attendants was phenomenal. Seating on the 747-8 in economy class was also comfortable."
Cons: "No problems"
Cons: "The legroom was awful, especially for a nine-hour flight. The video screen kept rebooting."
Pros: "I had a window seat"
Cons: "The seats are too small and tight for such a long flight. Really!! a tv screen on the back of the seat that has videos etc. I almost threw up from the constant pounding of the man hitting the screen on the back of my seat. I felt violated and exhausted from the airline inconsiderate design."
Pros: "The big deal for me was that I was upgraded (at no cost) to Premium Economy class. I enjoyed the extra leg room and the ability to lie back (further than in regular economy class). The free drinks were also a plus."
Cons: "The only thing I can remark upon is that because someone in front of you can lie back so far, it becomes difficult for the person sitting in the window seat to leave his or her seat without disturbing the person in front of him or her."
Pros: "The food, drink, and entertainment selection was great. There were tons of movies to watch and keep me entertained."
Cons: "Once I got in I was given a middle seat, which I would not have chosen had I been able to check in prior for this flight. After this we were given great service until half way through the flight when I was becoming quite thirsty and kept trying to signal the flight attendant based on my help button, but no one came, so I had to stop a flight attendant that was passing so I could ask for some water to drink. Overall, the flight was OK, even though I felt a little crammed in my seat and the need to fish for a flight attendant just to get water was a hassle."
Pros: "Ample leg space. Friendly, efficient crew. Restroom area provided space for exercise."
Cons: "Food was fair."
Pros: "THE FLIGHT LEFT ON TIME."
Cons: "LUGGAGE IS LOST. THE FOODS WAS NOT VERY GOOD."
Pros: "Service & timing..."
Cons: "It took them time to fix my entertainment screen..."
Pros: "Loved the clean, bright, new airplane. Loved having a few empty seats to spread out."
Cons: "Wish economy seats had power outlets to charge phones and tablets."
Pros: "It was my daughter's 16th birthday and one of the spunky crew members helped us to create a little celebration. That was very memorable! Otherwise the flight was late (which was OK, the captain kindly kept us informed), but the plane was clean and quiet. The bathrooms on the lower level provided a space to stretch, but as always, they get pretty dirty on a long-haul flight. Price was quite good. I always feel the flights originating from Europe are nicer than those originating in the US."
Cons: "The food was stuck in the past, roll, white cheese, white cake with sugary fruit, somewhat wilted small salad and a pretty greasy chicken dish with polenta and by that point, stewed veggies. I am not accustomed to eating like that and was disappointed (though hungry!). Not a whole lot of room in my seat, I'm 5'6" and slim, but at least the seats recline and glide forward a bit and the head rest bends to catch your head IF you can nod off. I appreciate the civility that still exists under stressful circumstances."
Pros: "Flight made up for delayed departure so we could get off that flying relic earlier. Had enormous storage bins against outside seat in upper deck business section. Great choice of movies."
Cons: "Bizarre seat design and foot cubbyhole meant I could not find a single comfortable position for 8 hours and I am only 5'10". Awful screen technology in unusual swing out mounting lacked sharp focus except for text screens. Pitiful screen control software. Bizarre flight progress animations."
Pros: "Everything seemed to run smoothly."
Cons: "No issues this leg"
Pros: "It was the most relaxing, comfortable, spacious coach flight we had the entire trip."
Cons: "No option for food"
Pros: "Food was great, as was entertainment interface on tv."
Pros: "Lufthansa Premium Economy is truly that unlike United's and American's which are a complete joke and rip off. The service was very good, the crew very nice, attentive and always smiling, the food was reasonably good, the seat comfort was close to business class with less space and no lie flat but going west is no big deal."
Cons: "I suggest Premium Economy passengers should be able to board right after Business class passengers."
Pros: "The crew was great, the aircraft new and tidy, the flight arrived a bit early, the food and beverage options were solid. Loved the complimentary wine and beer! Good movie selection."
Cons: "I was assigned a different seat than I selected when booking - lost my aisle spot although I checked a few days ago and a seat of my choice was clearly assigned on my reservation. The airline agent in the airport was rude and not helpful."
Pros: "Meals ok. Pillow and blanket nice."
Cons: "Crew stressed. Could not understand announcements. Rude response when questioned."
Pros: "Flight was grest"
Cons: "Very relaxing and smooth flight"
Pros: "I am memebr mike and more account"
Cons: "They inspired me to travel business class"
Pros: "All good"
Cons: "But leg room"
Pros: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Cons: "Poor attitude and service in US from United flight attendants."
Pros: "Crew was great, movies we good. Plane was nice, drinks were readily available. After our missed connection the employee that got us our hotel was very nice and helpful."
Cons: "Even if everything was on time we would have had a very hard time making our connection to Austin after customs and security in Chicago. The tickets never should have been sold that way."
Pros: "Upgrade to business class. Staff was accommodating"
Cons: "Seats were situated next to the bathroom"
Pros: "Custom in Chicago was the fastest I experienced for a long time."
Cons: "Food was questionable."
Pros: "Safe and efficient transportation."
Cons: "The entertainment system wasn't functioning so there weren't any viewing options presented. The crew failed to mention that the United app provides movies on your phone."
Pros: "Clean, good pilots and quick"
Cons: "Flight attendants rushed' us after food too have a drink or a cup of coffee and after 4 hours brot the water or a drink... I felt very thirsty on the hole flight... Smallest sizes ever on drinks... I don't mind paying extra for a good quality service, and I'm flying only with you guys, but that was like a bad experience..."
Pros: "Staff was amazing - so incredibly friendly and went the extra mile in every way they could."
Pros: "Smooth boarding. Excellent service and good food. New plane with bathrooms a few steps below the seating area made for a quieter flight with no lines in aisles. We paid extra for Economy seats with extra leg room and it was well worth it."
Pros: "The service was absolutely amazing! Even though I was sitting in economy, I was offered something to drink before take off and at least 5-10 times throughout the 9 hour flight. The food was really good for airplane food and it was a nice touch to have an actual plate and silverware. When you're traveling, those little touches make a big difference. The entertainment was wonderful - the screen on the back of the seat was really responsive and had a wide selection. I watched three movies and played several games."
Cons: "My only criticism was the boarding process seemed a bit disorganized. I guess I'm used to boarding by zones or numbers. This was just sort of a free for all. But if that's my only criticism, that says a lot about the flight!"
Cons: "The overall Boarding was chaotic and area was cramped, however, all other service was exceptional. Boarding should be organized by rows."
Pros: "Nice plane, fast boarding, more room."
Cons: "Needs more lavatories"
Pros: "On time, good food and very good service"
Cons: "Economy seats were not comfortable for a long flight."
Cons: "Food Not being able to select seats at online check in as flight was operated by united"
Pros: "Melanie/ticketing was superior in securing seats on a different departure. She endured many nervous travelers. The new itinerary matched our original time of arrival at ORD within 2 hours. :)"
Cons: "The free check-in of our carry on bags only dissapointed us when not arriving at ORD. We expect them to be delivered soon."
Pros: "Good flight, Friendly staff."
Pros: "Good service."
Pros: "Flight was on time Flight crew was exceptional Food was good Baggage made it with no issues I would recommend and use Lufthansa again"
Pros: "Had a good selection of movies for the flight. Cabin crew was excellent, very friendly and happy. There was a medical emergency on the flight and I thought the cabin crew did a very nice job of remaining calm, requesting assistance from an on-board doctor and handling the situation overall. The food was good and served hot. The flight was on-time and really very few complaints. It was a nice trip."
Cons: "The seats didn't have much leg room, so it was tight as I have long legs."
Pros: "Boarding was very fast, crew was freindly and helpful ! Flight was on time"
Cons: "Was very bumpy and seats ware not very comfortable !"
Cons: "Flight was operated by United. The gate crew were rude. The food was horrible. The flight attendants were at best mediocre."
Pros: "Very nice airplane and pleasant crew"
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "Klm's consistantly high standards in everything they do."
Cons: "All of the less than good, obvious!"
Pros: "Great airline"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Great service"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "Bag was lost"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "The flight was great."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Eveything is well arranged"
Cons: "magazines very dog eared and some badly torn"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Very good flight, excellent service and good food."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "Staff, service"
Pros: "We love the flight all the way"
Cons: "Flight were delayed abnd canceled"
Pros: "Crew and food"
Cons: "Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight."
Cons: "My main issue is that I wasn't adequately informed that it was a codeshare and that I could choose my seats ahead of time"
Cons: "Should have more room on international overseas flights"
Cons: "My baggage was lost. This is ridiculous."
Pros: "Food. The chicken makhani was tasty and food overall was good"
Cons: "Dirty aircraft Tired crew Glitchy entertainment Slowest of boarding Super slow service Overall a disappointment"
Pros: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Cons: "Usually starts late sometimes in London, and always on some remote gate."
Pros: "We had a ton of extra leg room"
Pros: "Left and arrived early"
Cons: "Twice requested water that never came. On landing, the plane swerved and felt like it dipped to the right before straightening out. a little unnerving."
Pros: "Wonderfully professional crew. They made the flight very smooth and efficient, and I'm grateful for their hard work and high standards."
Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."
Cons: "See above"
Pros: "AA has domestic US mkt. monopoly - they don't care to improve. People will not stop traveling so take them for suckers!!!"
Cons: "On flight service"
Pros: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Cons: "Everything that involved American Airlines and my 7 hour flight delay."
Cons: "Lost our luggage both at destination and on return to Chicago. Also canceled flights resulting in having to stay overnight at layover location spending night sleeping on sofa without blankets. Due to cancelled flight we didn't get to spend night in hotel I already payed for and now will lose day of work. My daughter and I will never travel with these are lines again. WE ARE VERY DISAPPOINTED AND ANGRY. AMERICAN AIRWAYS AND BRITISH AIRWAYS are huge disappointment to us."
Cons: "Very slow operations at the Heathrow airport."
Cons: "BA lost luggage. BA flight from LHR to ORD was late, causing me to miss my connecting flight to Reno. Was re-routed to RNO via LAX by AA (all direct flights from ORD to RNO for next 3 days). Flight to LAX was late andI arrived at midnight. Flight to RNO. BA personnel not helpful for reimbursing expenses."
Cons: "The plane was old and did not have personal screens. The selected movies were not my cup of tea. And. The screen was far away, small and not in focus."
Cons: "entertainment system crashed 1-2 times; screens to small"
Pros: "I'm alive and i eventually arrived at my final destination."
Cons: "50 characters is too few. the check in crew made me miss my flight."
Cons: "we had to take a tram >5 min to plane out in middle of runway and then we sat on the plane for >1 hour"
Pros: "I go good service in London with the assist. I liked my seat. All the crew were very helpful. Seat was okay and my travel companions were okay also. The flight was late on arrival in Chicago. But they had wheel chair assist and a nice girl Veronica that stayed with me until I got the shuttle to the Reniassance Hotel in Chicago. Great room and comfortable. Nice to have the dinner and breakfast coupons. I got assist to the airport in the van and help boarding my plane to El Paso. I give British Air ways an excellent star."
Cons: "Just the overnight but British Airways made it fine."
Pros: "The staff was wonderful and went out of there way to make me comfortable"
Pros: "I bought this flight last minute to surprise a family member for his 60th birthday – a very long trip to make for just a weekend. British made it much more comfortable though. The food was actually tasty, I might even say, and the flight attendants were very pleasant. Lovely to see that they're still flying the 747 – those big birds are disappearing too fast."
Cons: "In economy, there are still no A/C power outlets! Come on!"
Pros: "Stewardess was very pleasant and managed youth group behaviors well!"
Cons: "Flight was not through British air. Terrible system of sharing tickets you have. Finnair to AA. Cancelled on the way out and delayed and total incompetence on the way back. Never using you again. I will spread the word."
Pros: "but few are excellent. This one came close. The ticket agent for American Airlines at FCO/Roma was excellent. Altho this flight was 'billed' as a British Airways flight, it was operated by American. A little confusing when one thinks they are ticketing on a specific carrier only to be 'baited and switched' to another. That said, the equipment was in great condition, the video worked during the flight, the movie choices were very current. The food was airplane food. What more can one say."
Cons: "8.5hr flight and NO individual entertainment units"
Pros: "The temperature was warmer than I would like to experience. Our stewardess was very professional and dealt with a passenger that complained about his food."
Cons: "Choice of movies and music were not my choosing. The easy listening music has talking that I don't want to hear...for sleeping, "tick tick, tick"; "close your eyes"; I just wanted music!!!! An option of Christian music would have been nice and the Country music options were poor."
Pros: "I was pleasantly surprised at being upgraded to business class. First time I ever slept horizontally on a flight! Food was great as well."
Cons: "The seats between me and my neighbor could have had more privacy i.e. a partition so I didn't have to disturb him by watching movies as he slept. Also, had to jump over sleeping people to go to the bathroom as the extended bed did not give much room to walk."
Pros: "Comfortable plane"
Cons: "Seated too far back"
Pros: "Food was pretty good and a overall enjoyable flight. Great selection of movies and games. Made time go by faster."
Cons: "Service was a little slow and the tv was old and had a small screen although the movies were great. Also the flight delay caused me to miss my connection."
Cons: "Over a 3 hour delay from original scheduled take off. A dinner voucher given too late in the delay. I had already eaten by 8:45pm.... Once boarded, the lights stayed on in the plane to accommodate a dinner service at 11:30pm. Way too late!!! The TV screen did not work properly."
Pros: "Our flight was 3 hours late coming & going."
Cons: "We were on an older plane that didn't have individual entertainment options for the customers. That was a bummer."
Pros: "it was very nice . I will trying to stay with you for long time I'm business"
Cons: "There was no information to inform me that my flight was with American Airlines not British Airways.I hope that in the future the email will explain in detail that you will be flying with American Airlines."
Cons: "Had a few issues w online check in & no one to help. Had over $900 in pending transactions due to check in issues & no one to help, had to wait & hope they did not go thru...nor could I use on vacation I was going on"
Pros: "Comfortable seats. The plane was half full."
Cons: "Iberia makes you pay if you want to choose seats. Scarce food. Boarding was caotic."
Pros: "Good movies/entertainment"
Cons: "The food was not good. British Airways has good food, but this was Iberca (spelling?) which did Not have decent food. Also, we waited on the plane one hour before it finally took off.."
Pros: "The food, entertainment and crew were all very good. The plane was clean and water was readily available. I would choose BA over American next time I fly to Europe."
Cons: "I was switched from American to BA without being told prior to check in, the flight was delayed and no one wanted to expedite me and my 2 children getting off the flight in Chicago in order to make our connection which we ultimately missed. AA in Chicago switched me to United airlines and they charged me $75 for baggage. It was a series of unfortunate events, however I was out of pocket extra money due to a delay by British Airways."
Pros: "Left on time. Quick refreshment service."
Cons: "A little snack, like a cookie or similar would be great. Off course there was no entertainment on the short flight hence the rating."
Pros: "Nice Staff"
Pros: "Free upgrade to first class!! First class lounge, champagne upon boarding, lay down seats, peace and quiet!! Best flight I've ever been on!"
Pros: "Flight Attendant were very nice and the service was great. Good selection of movies and entertainment. Our flight was delayed but they kept us very informed about boarding and when we were scheduled to depart."
Cons: "They ran out of pasta so there was no meal choice. Also the snack served before we landed was a chicken salad sandwich which no one in my party of 5 likes."
Pros: "The entertainment was so rigid. One did not have control over the content to watch"
Pros: "Good flight and good pilot ."
Cons: "Food was cheap and not taste good.I was not able to wach any movie on my flight due not working properly monitor ."
Pros: "Nothing.. Absolute joke!! Called me once in the a.m to say my flight had been switched to a different airline completely and delayed by 2 hours. Luckily i went to same airport same time as orgininally planned. Upon arriving i was told i would be getting om a flight to Philly instead 1.5 HOURS EARLIER than my orginal flight. Therefore i was rushed and had no iternary, check in or information from both Kayak.com or Ba,Aa. Will not book with you again!! American Airline flight staff were very ignorant, rushed and rude. Horrible first experience."
Pros: "Boarding and seat assignment process was very good. Hostess(es) and boarding crew were courteous."
Cons: "Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor."
Pros: "general state and size and comfort of the plane. Overall AC experience always good. The flight back to montreal, the service was exceptional!"
Cons: "only a dairy plate available, next time I need to specify no dairy entertainment -- too many ads and no previews for the movies so I have to start playing then stop and go through the entire same series of ads for the next one. the system just seems clunky and antiquated in today's tech age."
Cons: "Late flight No communication Had done pre register to sit with father. They changed his seat upon boarding."
Pros: "Everything was perfect"
Pros: "The crew was very friendly and attentive."
Pros: "The staff rocked it, despite being in a tough position with grumpy passengers. The desk staff before boarding was less helpful. The seats were comfortable. Entertainment was rated low because it was a short flight it really should have been an N/A because I didn't use it. Not sure how to fairly rate that. No food as far as I could tell."
Cons: "2 hour delay, then sat for another hour or so after being the last to board for fueling and waiting for ground crew."
Pros: "The flight last less time than expected."
Pros: "Flight was good but there was no tv"
Cons: "There was no TV or to play games"
Cons: "The fact that my ticket said something different from my itinerary and I spent far too long at the counter to get a seat assignment."
Cons: "We were late getting into Chicago and I missed my connection to Albuquerque. I was scheduled to arrive at my destination at noon and because we were late, I didn't get home until almost midnight."
Pros: "Seats had a decent amount of room."
Cons: "Aircanada'swe boarding system is again and everyone in later zones just blocks everyone else. Due to issues mentioned on the flight above my husband didn't get his luggage. We are still waiting."
Pros: "entertainment choices"
Cons: "boarding process crew not helpful in baggage storage"
Pros: "Legroom of seat, on demand and complimentary entertainment system and stable connection of Wifi."
Cons: "Delay of the flight..."
Pros: "It was a fine flight all around"
Pros: "One person assisting passengers whose flights had been canceled was gracious and skillful."
Cons: "My flight, 370 was canceled. Initially, one of the AC staff at customer service was overwhelmed and impatient. The next flight was delayed by about seven hours. My baggage didn't arrive in Toronto. I found it extremely difficult to learn where the baggage could be, spent hours on hold with Air Canada and then Dynamex, and waited four days to receive my bag. I was with about 100 people at a summer camp. The staff created a funny skit about AC, Dynamex (sp?) and the endless "your call is important to us" tape recording. I understand that flight plans must be canceled and changed due to weather, but AC relies too heavily on automated "service.""
Pros: "I liked the boarding lines based on groups."
Cons: "Only was offered a small bag of mixed snacks and a drink."
Pros: "Was arbitrarily assigned a seat with extra legroom. No excessive turbulence; landing was smooth."
Cons: "I was among the last to board and had to place my carry-on under the seat in front because there was no room in the overhead bin. This kept me cramped the entire time despite the "preferred" seating. Soft drink servings were really skimpy."
Pros: "Quick flight, on time."
Cons: "The TV's in the back of the seats didn't turn on for this short flight."
Cons: "AC373 on 07/23/16 - need I say more? Having an airline background and now the HR mgr of a very large hotel chain, I understand many things that are out of a companies control, ie: weather etc, but....never have I witnessed airline staff YELLING at passengers "it's not our fault and the agents need to leave so they don't go into overtime?" Yes, some passengers were difficult, but it's part of the industry. If you can't handle w/care and service - don't choose as a profession. Very unimpressed with AC's customer service, guest recovery - they made it seem like it was more of an inconvenience for them. Can't imagine "choosing" to fly AC again!"
Pros: "More leg room and in flight entertainment."
Cons: "Stewardess spilled hot tea on my husband and did not apologize."
Pros: "Nice plane, decent seats."
Cons: "Delayed flight. Luggage didn't make it on to the aircraft in Toronto. Only 4 agents working the counters with a line of about 80+ or so people trying to check in with no supervisor present to make things better or get more counters open. Security didn't stamp boarding pass so had to go back to security check point to get boarding pass stamped before boarding. And it is no longer "random selection" when you get "randomly" selected for extra screening every time you travel from Toronto!!!"
Cons: "Flight delayed, service with discrimination, pride, specially male crew, this is a really bad flight experience."
Cons: "It was so late, I almost missed my connecting flight. They were not helpful. They did not communicate well and they refused to take any responsibility."
Cons: "Very bad cabin pressure -- lots of ear pain."
Pros: "Again, nice selection of entertainment and great crew."
Cons: "There was some dripping from the ceiling on those of us in the back of the plane. It might have been condensation from the air conditioning or air flow nozzles. In the groove of the ceiling immediately over the seats there seemed to be some dirt or mold."
Pros: "Not much can go wrong on a flight shorter than 90 minutes."
Cons: "3 delays that added up to 1 hr, but counter personnel kept us informed."
Pros: "I sat with my husband by the window."
Cons: "First the plane had a delay for an hour, then additional two more hours of delay because we had to wait for another plane with passengers had to connect to the flight. Once we were boarded, we waited another hour for more passengers with luggage issues. After the plane took off, I was happy that the crews continued to offer us water, then I found out that there was no meal plan for the flight. I was hungry after all the unexpected wait plus the 4.5 hours flight to Chicago. I feel that the airline could offer passengers a meal after all the unexpected delays."
Pros: "You want comfort? this is the way to go."
Cons: "Entertainment on short flight was limited."
Pros: "I . was impressed with the food and service.over all the whole trip was very good"
Cons: "there was nothing I did not like"
Cons: "Moving through security and customs in the Toronto airport was incredibly slow, with 4 or 5 checkpoints, all with lines. Staff were polite but there were not enough of them. We almost missed our connecting flight, and our bags apparently did miss it, because they have not yet arrived in Chicago (see previous comments). Air Canada should have seen the problem in terms of timing with the connecting flight and expedited better. Will try to avoid Air Canada in the future, especially if there are connections in Toronto."
Pros: "All went smoothly"
Cons: "if you get in a que, then the computer goes down , your dead, AC line will be 1.5 hours to get to rebook. then you have 2 day to stay before you can get out. if you decide to go on delta because staying 2 day in hotel is more expensive than buying a new ticket ac will not refund you. Air Canada is the least flexible airline in the world relative to refund."
Pros: "The crew members in both the flights were amazing. they seemed like they enjoyed their job. Its not very common at Air Canada."
Cons: "The flight from Chicago to Toronto was delayed by half hour. But the boarding gate agents did not even mention the delay."
Cons: "after wetting half hour in the line they said i didn't pay for my ticket and tell me to parches a new ticket"
Pros: "It was comfy. Individual screen."
Cons: "We took off 25 minutes late and no food was served, not even a snack. I had to pay 25$ to check in my suitcase."
Cons: "Team in Chicago at Baggage Services was not helpful."
Cons: "Flight was late"
Pros: "Run by united but more efficient than a recent Air Canada flight."
Cons: "3 hour flight and had to pay extra for entertainment. Only two biscuits given for food. Cramped seats for anyone 6ft tall."
Cons: "I could not check in online for both legs of the flight. Stuck in the middle seat even though I was ready to check in 24 hrs prior."
Pros: "Overall it was good. The crew was very friendly. The plane was small and it was a short flight, so everything else was average as expected for a short flight."
Pros: "The crew was good and the in-flight entertainment options were decent."
Cons: "Plane took forever to take off because we were waiting for people late from layovers. Got one drink, no snacks, nothing else. Plane arrived over an hour late."
Cons: "It was a United flight and everywhere it said it was Air Canada instead of United. Hopping terminals and running through them last minute is not fun. To top it off the flight got delayed a ton of times and messed up our schedules completely."
Cons: "delayed 2-3 hours in Vancouver so missed connection, had to rent a vehicle to get home. Everytime, United into O'Hare… never again!"
Pros: "Cancellation came with a new flight and coucher for sleeping overnight at a O'Hare Hotel which was very well organized and went smoothly. Staff at ORD were waiting for us and very helpful."
Cons: "Was unable to check in my Air Canada flight the day before to find out the next day, at the airport that the flight was cancelled. The Air Canada flight was operated by United and no such information was provided in my reservation on Kayak or at the Air Canada counter in SAN airport, so I had to guess that another Star Alliance member would be taking over."
Cons: "Gate was changed after check-in, but lack of announcements nearly caused my 84 year old mother to miss her flight, which was changed from gate 80 to 62."
Pros: "Great first experience flying."
Pros: "Still able to make it there on the day I needed to be there"
Cons: "Had to be rerouted"
Pros: "The staff was very polite and kind"
Cons: "The ten hour delay"
Airlines flying from Hannover to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hannover to Illinois
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Middle seats unavailable to book on flights from Hannover to Illinois
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