Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pros: "No middle seats. Crew was nice. More space for people."
Cons: "The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there."
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Pros: "Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!"
Cons: "Seats are small and not good for one's neck"
Pros: "Delicious food for coach"
Cons: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Pros: "Crew, food, flight."
Cons: "Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip."
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Cons: "Took forever to wait in line to board this relatively small plane."
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Flight was delayed 4 hours for no reason given. We were not updated. We were not given any food or drink. We were not offered any compensation.
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
Cons: "The fact the my connecting flight was delayed 3 hours making us miss the last leg of the flight to Bahrain. I'll never use kayak ever again"
Cons: "Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe."
Pros: "Great flight, great crew, comfortable seats, good entertainment. I LOVE the AA 787s"
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "Crew was horrible. The flight attendant was rude to clients for no reason. On a power trip"
Cons: "Plane left an hour late - due to not enough water! American always has some excuse. On an overnight flight where people like to sleep, the pilot shouldn't be making an announcement one and 1/2 hours before landing, waking everyone up! Movie selection is very old."
Pros: "The crew was ok. They did what you expect for a short flight."
Pros: "The crew on the plane were great but even better was the women at the counter in terminal. She was amazing at getting everyone rerouted to their destinations"
Cons: "The WiFi was broken. the plane needed to be inspected and it took 2 attempts to get paperwork right and there was no inspector on the ground. 3 hours later after sitting on the plane for an hour with no food or drinks. If people have waited that long for one of your flights, give them a little food"
Pros: "The flight was smooth"
Cons: "Flight was delayed. Not much you can do about that."
Pros: "Got on the plane easily and quickly. Great movie selection"
Cons: "Very cramped seating"
Pros: "Boarding was on time and ran smoothly. In flight crew was friendly and attentive."
Pros: "Not sure I can comment on this particular flight."
Cons: "On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel"
Cons: "We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction."
Pros: "Boarding was straightforward and without all the fuss that one gets with the cheap airlines, or worse, with Air France. For economy tickets, the level of comfort was adequate, but the seats didn't return to upright easily and the entertainment screen took a whole load of taps before it responded sometimes. A reasonable level of service for the price, and the plane was on time."
Cons: "The crew were disengaged. There were too many interruptions over the speaker system, first the English one, then just as you got back into your film, a Dutch one. I don't believe that have experienced such a level of disruption in some time."
Cons: "Flight turned around after 2 hours, we were delayed 7.5 hours and missed an entire day in Rome. Instead of landing at 8 AM, we landed closer to 4 PM."
Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"
Cons: "This flight was booked as a Lufthansa flight, but the actual flight was United. It was OK, but not the service or comfort when I flew Lufthansa in the past."
Cons: "We were sitting in our assigned seats and the flight attendants and gate staff entered the plane were trying to say we were in the wrong seats. Then my special meal was not provided so I ate nothing during flight."