Daily cleaning, installation of cabin HEPA filters
|November||Best time to beat the crowds with an average 20% drop in price.|
|January||Most popular time to fly with an average 21% increase in price.|
Average price of a round-trip
|$208||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Indonesia has restricted the entry of all foreign nationals. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 17h 40m.
In the past 3 days, the cheapest round-trip tickets were found on Multiple Airlines ($548)
When flying out of Ho Chi Minh City you will be using Ho Chi Minh City, often referred to as Ho Chi Minh City Airport. You will be landing at Denpasar Bali Ngurah Rai, also known as Denpasar Airport.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Denpasar from Ho Chi Minh City up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Good service"
Cons: "N A"
Cons: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Pros: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Cons: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Cons: "Offer better options to redeem rewards/miles!"
Pros: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Cons: "Nothing except flying first class."
Pros: "The pre-booking of meals to meet dietary restrictions."
Cons: "Another protein to go with the fruit tray option"
Cons: "More offers of water and drinks."
Pros: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Pros: "Food, professional staff and crew"
Pros: "Comfortable flight"
Pros: "good service"
Cons: "Seats a little cramped"
Cons: "would not accept my confirm check in on line"
Cons: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Cons: "Food and entertainment were not offered so I can’t rate them."
Cons: "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
Cons: "They need to offer more water on the flight. Had to keep asking."
Pros: "Everything except boarding."
Cons: "Check in was very slow, the flight was late and missed connection"
Pros: "Excellent service and delicious food and clean."
Cons: "No wifi on board. Not many movies."
Pros: "Best service, clean airplane, flexibility check-in procedure,"
Cons: "Food was not good except bibimbap. I ordered instant noodles instead."
Pros: "Attendants friendly, cabin clean"
Cons: "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
Cons: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Cons: "Flight was delayed 4 hours and I had to miss my connecting flight."
Pros: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Pros: "Good food"
Cons: "Flight was about 13 hours long ☹ but that how it's"
Pros: "Great Staff"
Cons: "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."
Pros: "Friendly staff"
Pros: "Short layover, good food"
Pros: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Cons: "Very tight seating"
Pros: "The food was wonderful."
Pros: "The service was good"
Cons: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Pros: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Pros: "great flight attendants"
Cons: "Clean, great services, and good food"
Pros: "The plane was clean and the staff was great."
Pros: "Boarding was made easy by my status"
Cons: "Seats weren't comfortable. Crew were rude."
Pros: "Leg room, choice of food and the overall services"
Cons: "Check-in procedure is confusing, needs better improvements"
Pros: "Awesome trip"
Cons: "No complain. The crew did great service."
Cons: "Flight delayed 6h Terrible"
Pros: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Cons: "Other passengers, but KA can't control that."
Pros: "Seats comfortable"
Cons: "Food select"
Pros: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Pros: "Nice bibimbap"
Cons: "Boarding staffs at Tan Son Nhat Airport"
Pros: "The time is not delayed"
Cons: "food. antertaiment"
Pros: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Pros: "So very accommodating and friendly. The standard for customer service."
Pros: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Pros: "All american carriers shold learn from Korean air about the service."
Pros: "Everything. This airline is top notch. What a pleasure flying with this airline. I felt I was flying first class instead of coach."
Cons: "Boarding Procedures. Somewhat confusing and disorganized."
Pros: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Cons: "I could not check in online."
Pros: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Pros: "Short flight"
Cons: "The airport is about 40 km away from Nha Trang"
Cons: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Pros: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Cons: "Delay 15’"
Pros: "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
Cons: "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."
Pros: "We left late but arrived safely and close to being on time."
Cons: "Taking the bus to the plane is a nuisance."
Cons: "Airline assumed that I’m Cambodian, didn’t give me the arrival and customs card while i was asleep. Have to chase people in the terminal where can I get such cards."
Pros: "Easy check in and boarding, friendly staff"
Cons: "No TVs in each seat"
Cons: "Not fare"
Pros: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Cons: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Pros: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Cons: "Some friendly smiles from the ground crew would have made our trip a bit better"
Pros: "Check in service was very good!"
Pros: "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Pros: "evrry thing"
Pros: "A glass of red wine"
Cons: "Broken seat would not recline"
Pros: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Cons: "Food was average"
Pros: "service was great"
Cons: "Plane is a bit old"
Pros: "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
Cons: "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
Cons: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Pros: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Cons: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Pros: "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
Cons: "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
Pros: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Cons: "Equipment seems older, no entertainment system in economy class."
Pros: "Took off on time."
Cons: "Not enough space in business class. Seats are terrible and ergonomically uncomfortable. Not enough choices in papers or entertainment."
Pros: "Flight cancelled"
Pros: "The food was good."
Cons: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
Pros: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Cons: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Cons: "One hour flight was almost 5 hours long."
Pros: "They fed us dinner and kept the lights dimmed most of the time. Good selection of movies too, which was important bc I couldn't sleep."
Cons: "Not a ton of room (esp legroom) in economy, making it tough to get comfy/sleep. They occasionally randomly turned the cabin lights back on which was a bit annoying."
Pros: "They deal very well with the handicapped. Very respectful and patient"
Pros: "The staff were very nice."
Cons: "I would like a few more western choices of food in the business lounge"
Cons: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Pros: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Pros: "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
Cons: "For a regional carrier. There is nothing to criticize"
Pros: "The flight attendants were excellent! The flight went smoothly and on time!"
Pros: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Cons: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Pros: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Cons: "A good airline that is not confused about their market or customer base. No complaints"
Cons: "I hate the boarding buses, but this one was really rough. Stand around. Wait. Stand on the bus. This took an hour."
Pros: "Free baggage, nice plane."
Cons: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Pros: "New airplane 787 Dreamliner"
Cons: "Dirty carpet, limited film and entertainment"
Pros: "On time, staff pleasant."
Cons: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Pros: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Cons: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Cons: "Long flight delay. Have to flight on time"
Pros: "The service"
Cons: "It's a very short flight but the staff as always is very polite and welcoming"
Pros: "No hassle bag check with 2 bags. Check in staff were friendly."
Pros: "Food was great"
Cons: "Boarding was delayed with little information given."
Pros: "There was more leg room on this flight. The crew were very nice."
Cons: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."
Pros: "It left late but we were there in time for our arranged driver. Smooth landing. Adequate space for a short flight."
Cons: "Boarding area in Ho Chi Minh City is a crowded chaotic jumble. Announcements in English hard to understand . No food or entertainment due to short flight."
Pros: "Fun crew, smooth flight."
Pros: "Not Satisfied"
Cons: "Need improvements"
Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."
Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Cons: "Want to have a USB charging port on a seat"
Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Cons: "Seats do not recline"
Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Pros: "I enjoyed the captains announcements"
Cons: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Pros: "On time, allowed very early check in up to 4 hours before flight time"
Pros: "In time departure"
Cons: "customer service"
Cons: "The delay of my flight was not acceptable."
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Pros: "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."
Pros: "Efficient boarding"
Pros: "Seats were comfortable. Lavatory was spacious. Airplane was clean."
Cons: "I know that the ground crew can’t control passengers from lining up even if it’s not their turn yet but there should be enough space for families with small kids and senior citizens to go up to the front to board ahead."
Cons: "It was almost 3 hours delayed."
Pros: "The flight was faster than the arrival time"
Cons: "Delayed flight. Ofcourse"
Cons: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Cons: "More than 1 hr. delayed flyt"
Pros: "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
Cons: "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Cons: "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Pros: "The crew"
Cons: "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
Cons: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Cons: "Delayed flight."
Pros: "Good flight"
Cons: "Landing not so smooth"
Pros: "Crew was very pleasant"
Cons: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Pros: "Landed early"
Cons: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Cons: "Flight time was changed from Sunday 6pm to Monday 4am! No space between rows on the flight to Singapore, EXTREMELY incomfortable!"
Cons: "Horrible experience.. Will never fly this airline"
Pros: "The price"
Cons: "3 out of 4 flights were delayed by 2+ hours"
Pros: "Can't think of anything I liked."
Cons: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Pros: "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
Cons: "Nothing. All good."
Pros: "We boarded the plane just on time. I wasn't expected ot would be that food."
Cons: "We landed pretty late. ETA was 11:25pm. We landed almosg 12midnight."
Cons: "about 20 people on my flight lost their luggage ... including me"
Pros: "Landing was smooth"
Cons: "Delayed by 2 hours!"
Cons: "It’s 4hrs flight and they didn’t even offer not a free water you have to pay for food ? This is international flight for crying out loud. It’s not worth for what you pay for worst airline ever."
Pros: "All - Competitive price and service"
Cons: "Nothing - No negative experience with CP"
Cons: "Flight delayed over two hours."
Pros: "Really cool"
Pros: "Our flight was comfortable and problem free."
Cons: "The only thing that was a little inconvenient was the flight was more than an hour late."
Pros: "very cheap fare"
Cons: "noisy co-passengers, the crew should ask them to stay quiet but they didn't do anything"
Pros: "afforadable fares"
Cons: "cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there."
Cons: "Always the same problem - not enough leg room."
Pros: "Smiling srewardess"
Cons: "IF MY BAGGAGE WASNT LOST"
Cons: "Easy quick flight. Excellent boarding and flight also."
Pros: "For a budget airline, it's good. The plane is clean and the seats themselves are pretty comfortable."
Cons: "They have an extreme lack of communication with their ticketed passengers in terms of flight delays and boarding procedure."
Pros: "Crew was great."
Cons: "Seats were uncomfortable, very tight and hard seats."
Pros: "Very efficient check-in"
Cons: "Very cramped leg room"
Pros: "Nice crew. Clean airplane."
Cons: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."
Cons: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
Cons: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Pros: "Crew very helpful Many drinks, coffee, tea & snacks were able to purchase in plane"
Cons: "Flight got delayed It was said it will take 4 hours & sometimes to arrive but it took 5 hours Purchased hot seat but there wad no much difference between normal seats"
Pros: "The price"
Cons: "No drinks, no entertainment, no real service and very cramped. It is what is for the price!"
Cons: "We had to pay bag fees that were very expensive!"
Pros: "Food was decent"
Cons: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Pros: "Just fly. Nothing on service"
Pros: "Great price, comfortable"
Cons: "No free wifi"
Pros: "Pilot shorted flight time to compensate for a delay."
Cons: "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
Cons: "Worst seat that i've ever had. At 5'6", i rarely have trouble with leg room or sleeping - not so on this flight. Seats packed so tight it was impossible to get comfortable. Flight attendants never offered water or any service on a 5 hour flight. When we asked for water, they asked for money... This takes the idea of no frills to the extreme."
Cons: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Pros: "Good and low-cost."
Cons: "No paper towels in the washrooms on the plane. Only facial tissues. Is there a way to dry your wet hands with facial tissues? The floor and sink were covered with little shreds of shredded facial tissues from passengers trying to dry their hands. Really, do Air Asia executives fly on their own airline? How do they dry their own hands? Is there a single person on earth who thinks that flimsy facial tissues are an appropriate way to dry hands? Put paper towels on your planes!"
Pros: "They heard you on like some of the other Asian-based airlines."
Cons: "No TV screens. No food or drink."
Pros: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Cons: "Baggage cost"
Pros: "Cheap fare. Flight was on time (this time)."
Cons: "Online checkin didnt work. I made several attempts. Then I spent 45 minutes waiting for online chat to help. We agreed on my seat and the size bag I wanted to buy and the amount. When I turned up at airport they had no record of this conversation (although I could show it to them from my laptop) and wanted to charge me baggage fees at an extortionate rate. Terrible customer service experience all around."
Cons: "Luggage fee for less than 20kg for one way is more than the ticket itself? How rediculous!"
Cons: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Pros: "Nice seats albeit too small/close together. Good inflight magazine selection."
Cons: "Seats too close, no videos, no free food or drink."
Cons: "Cramped space and extra charges for checked luggage."
Pros: "Great food warm service"
Cons: "Late boarding"
Pros: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Cons: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Pros: "Punctual and no issues"
Pros: "The price was right and the crew were professional and nice"
Cons: "This isn't exactly a criticism. Air Asia is a discount airline. You very literally get what you pay for. Checked bags are extra, meals on board are extra etc. That said, for the price the experience was fine. If you're looking for a quick, cheap and easy way to get around Asia I highly recommend this airline"
Cons: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
Pros: "My grandmother was 82, the boarding crew went above and beyond to help her with wheelchair. I'm most grateful for because the terminal was very far."
Cons: "Too much advancement. Everything needs to be pre-booked, pre-check in, pre-order. I wished they told us discounted rate and if we have check in, we need to pre-buy the check in"
Cons: "Pay for snacks and drinks Spend the other time trying to sell things."
Pros: "short and sweet"
Cons: "charge for checked bags"
Pros: "Cabin crew professional, polite and efficient."
Cons: "We're accustomed to comp beverage like coffee water. If you don't buy it - you don't get it. Such is life these days."
Cons: "I bougt very expensive ticket and I had to pay 2500 THB for my luggage!!!!!/it was 20 kg luggage!!/"
Cons: "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
Pros: "The flight itself was fine. No issues."
Cons: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Pros: "Very friendly crew!"
Cons: "Zero legroom"
Pros: "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
Cons: "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
Cons: "This airlines is the worst! It's the Spirit airline of Asia"
Cons: "Not even a small glass of water...really? That is not right."
Pros: "They offered nothing to drink during the flight and we were packed in really tight. Charges for checked baggage is also very high, much more than other airline averages."
Pros: "Checking two bags cost us US$100! Water was not free!"
Cons: "I did not like having to pay almost $90 for my bag at the airport. I wish I had received notice from kayak that this was not included in the flight."
Cons: "nowhere did I read that you had to pay for baggage. what I thought was a value price ended up costing much more than a full service airline."
Pros: "The flight itself was not bad."
Cons: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
Pros: "Nice flights with AirAsia. they were on time for the most part and comfortable as you can get for a bargain flight."
Cons: "No movies or music. Just sit and read magazines."
Pros: "very affordable fares"
Pros: "Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem""
Cons: "Kayak could have assisted with problems."
Pros: "Arrived safely"
Cons: "No free drinks. Seats were not too comfortable."
Pros: "Crew were nice seats are a bit small for a standard person like me.my knees can touch the seat infront."
Cons: "Allow enough time between flights first of all. I almost missed my flight from Jakarta to Bali. It took me 20 hours. It was an absolute nightmare from beginning to end in every aspect of the word nightmare. Never again."
Pros: "I missed my luggage! In Singapore. I flew from Omaha all the way to Singapore. I had to deal with my missing luggage while I was waiting for our connection flight to Denpasar. Right now I don’t have clothes and I still wait for my luggage. I am very disappointed. I should scuba diving today."
Cons: "It’s nothing wrong with your schedule itinerary But the Crew of ANA 7773 made my luggage missed"
Cons: "If the flight was on time!"
Pros: "Flight was nice and smooth and crew was very helpful."
Cons: "It's really cramped and there is no net for magazines, literally zero entertainment. A 3 hour flight becomes very boring after awhile."
Pros: "Nice flight. On time. Nice crew."
Cons: "No entertainment."
Cons: "They charged us for small backpacks and extra for our luggage even though it was under weight and already paid for."
Pros: "Good pilots"
Cons: "Huge overweight charge....no more mr nice guy at checkin...next time I'll take Air Asia or Scoot...! Paid $ 160 overweight....$20 for each kilo over 20 kgs. !!!!"
Cons: "The absolute smallest seats I've ever seen in Coach. I am 5'4''/64cm and my knees barely fit without hitting the seat in front of me. Cannot imagine what taller people experience."
Pros: "The flight tok off at the scheduled time."
Cons: "Honestly, they did not even offer any beverages. Pay to play meals and drinks only."
Cons: "We bought JetAir tickets because they were cheap. Thought we could get by with carry-on. But carry-on is only 7Kg, and that's like 15 lbs. Had to pay for check in the baggages and the extra weight came out to $65 to $80 extra per bag. When you add that back into the price of the ticket, then the ticket is comparable to a premium ticket. Plus, the service is so bad and they lost our luggage and gave us the runaround. Next time, we'll just pay the premium ticket with another airline and get better service and no run-arounds. So, the only cheap thing about this airline is the service. They nickle and dime you for everything, so you end up paying more and getting less. I've learned my lesson. Beware."
Pros: "On time"
Cons: "Had to pay more for hidden baggage fees at the airport for carry-on bags then for the cost of the flight itself. Storage bins on the plane were completely open too. Corrupt and deceitful business model"
Pros: "Everything was generally fine"
Cons: "They wouldn’t allow me to check in and couldn’t explain why at SIN airport. Later the lady at the airport info desk clarified it was because of possible volcanic activity in Bali. Seems like the people at jet star might of known this instead of assuming their system was broken?"
Cons: "I watched one delay turn into multiple delays for the whole fleet here, which then led to worries."
Pros: "On time Clean Friendly crew"
Cons: "High price for budget airline Not even water is free"
Cons: "had to pay extra for one check in bag. Not even water for the flight. overpriced for what you get (or don't get)"
Pros: "The crew was caring and professional and all procedures seemed to be followed properly."
Cons: "The leg room on the seats was much less than what we are used to with major airlines in the West."
Cons: "Staff was rude, they charge for any little thing, booking was easy but that was about it. Couldn’t check in online, and I wasn’t even checking luggage."
Pros: "Crew are ok."
Cons: "No entertainment at all on a 4 hour flight. At least some funny clips or comedy would be suffice. A complimentary drink and some snacks would do too. Price is very deceiving. Luggage price should be included in the price. You book your flights unknowingly that you have to pay for a seat and luggage. leg space is very confined for a 6foot person. Would not recommend this."
Cons: "My girlfriend and I purchased tickets on Kayak to Malaysia. The price seemed decent and we got the hours we wanted...there was no option to add baggage when I was booking the ticket so I assumed the baggage was included (like on many international flights.) When we got to the airport, our flight was over two hours delayed...We wanted to switch to another flight instead because we had a whole day planned, but they said because it was through a third-party we were not able to do that and there was no way to contact kayak directly. So we were forced to wait and when we went to go check in our luggage they tried to charge us $60 for 15 kg and $20 for every additional kilogram. They said it was too late to get the online price (which was half of that amount) My luggage was 25 kg which amounted to an additional $200 which ended up costing MORE than my round trip flight. Jetstar is the worst airline I have ever flown. I emailed kayak for a refund or some customer support after the nightmare we dealt with ON New Year’s Day and still have yet to hear back about this matter. Going back to solely booking airlines directly or through Expedia because at least you can get in touch with them when things go wrong."
Pros: "Staff were friendly and helpful. The plane got where it was supposed to go. Toilets were pretty clean."
Cons: "The $12 hot meal looked like dog food and partially cooked rice. It tasted worse. The seats are one of the big weaknesses - they don't have any kind of adjustable headrest and have vinyl covers and you can see the dirt and grime around the edges and under the cover. If the person behind you has long legs you'll feel their knees in your back. No screen to watch anything either. The seat cover combined with the warm temperature makes a pretty uncomfortable trip - not a big deal on a short 1 or 2 hour jump, but for 5+ hours it's a bit much."
Cons: "I made a mistake by booking the incorrect time for my flight - within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future."
Cons: "- My attempt to upgrade my seat online resulted in my existing paid ticket being put on hold 'Pending Payment' which took nearly an hour to sort out. - Gate was change at the last minute from 5 to 2 sending everyone scrambling. - Once on the plane I was never offered water, coffee or a drink despite being seated in an upgraded seat in the front row. Passenger beside me was showered with attention though...i was essentially ignored. - Plane was nearly an hour late departing resulting in even further delays into Singapore circling waiting to get in the landing Q."
Cons: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."
Cons: "Sneaky baggage fees. Low allowed baggage weights. Charged for in flight soda."
Pros: "Nice crew"
Cons: "Checked baggage problems"
Cons: "I heard bag fees were high, but so much worse than I expected. The baggage fees for my wife and I cost more than the flight, almost $300 USD. Will NEVER fly Jetstar again."
Cons: "I heard bag fees were high, but so much worse than I expected. The baggage fees for my wife and I cost more than the flight, almost $300 USD. Will NEVER fly Jetstar again."
Pros: "staff was friendly"
Cons: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."
Pros: "Comfortable plush seats"
Cons: "No beverage or water service Tiny plane Rattling in plane"
Pros: "The flight left on time and arrived on time. Those are key. One has to read the ticket terms carefully to see if you need to Add checked baggage at an extra cost. This is cheaper on line than at check-in."
Cons: "The check-in was slow. It seems that as a budget airline they save by opening the queue only 2 hrs before the flight, rather than 3 hrs. They also have only a few counters. We queued about 45 mins."
Pros: "Timely. No major problems."
Cons: "Food was exorbitantly expensive. No entertainment. But I suppose that's what you get from a budget airlines"
Pros: "It got me there."
Cons: "The carry on weigh of 70kg is total for both carry-ons. If you exceed that they will insist you check a bag and th fee was 50% of the total ticket. I've carried this same luggage all over the world and carried it on every time. It's not unusually heavy and fits easily in the overhead. This experience put Jetstar in the 'avoid' category for me."
Cons: "Poor service and poor customer service in and out"
Cons: "Bad way to treat the passengers. And they charge you for a bag us$40 !!!"
Pros: "The price."
Cons: "Lack of English speakers.uncaring ATTITUDE."
Pros: "The flight was short, which of course was not due to their effort"
Cons: "1. We were unaware that we had to pay for ALL baggage. They made us pay before boarding, but they gave us a "special deal" to reduce the price to "only $110." 2. On our return trip, at which time we merely had a layover in VietNam on our way to Singapore, they required us to buy another entrance visa. Because we only had less than 3 hours before our next flight left, they "provided" the service for us - to the tune of $180 for each person!!! Meanwhile, a likewise-stranded passenger from Australia apparently did not have to purchase another single-entry visa. We felt totally ripped off."
Pros: "The flight was fast and crew was courtious."
Cons: "The seats needed a little more leg room. No wi-fi available."
Cons: "Very expensive baggage fees. We paid over $80 for two small bags that were too heavy to carry on. This is not advertised well at all. Nothing is included. You literally have to pay $3 for a cup of water on the flight. No peanuts, no juice, no water, no bags included. I'm surprised the toilets didn't cost something."
Pros: "Food choixes, terminal of Changi"
Cons: "Little legroom"
Cons: "The plane was too cold."
Pros: "efficient and comfortable seat. Pleasant flight attendant."
Cons: "kids screaming, noisy passengers."
Cons: "There were 2 kids 1&3 behind us having the worst melt down, their parents could not control them and the flight crew ignored it. Everyone around us was beyond upset and they let safety and comfort go ... Horrible... I got hit on the head, spit on and kicked the entire 2.5 hours!"
Pros: "It offers cheap flights but they make it up by charging for everything; baggage, food and drinks. Online check in is also restricted if you are a US citizen. There is no inflight entertainment other than watchibg the crew sell stuff."
Pros: "Seats were comfortable and crew nice. On time."
Cons: "I paid for four seats but only needed one. NO REFUND AND THEY CHARGED FORTY DOLLARS TO CHECK ONE BAG! Couldn't even get water complimentary. I understand seats non refundable but could have at least allowed one bag as goodwill gesture."
Pros: "not all flight seat pitch is claustrophobically tight."
Cons: "some flight seat pitch are claustrophobically tight. customers notice."
Airlines flying from Ho Chi Minh City to Denpasar have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights