I was charged $50 dollars for the check-in luggage that I was not happy. I booked the airticket very early so I was not sure the weight of my luggage would be. I get used to have the free check- in luggage
so I forgot about it until I did it at the airport.
I prefer the airline to have the charge including the luggage into the airfare than check how many Kg of luggage the customers take at the airport. This makes the procedure of check-in take more time.
Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this.
This is the worst airline I've ever had the displeasure to experience. There is total chaos surrounding check-in... your name basically is handwritten on a list, based on who pushes up to the counter first... and it's a crapshoot whether you will actually get on the flight you paid for. After two hours of absolute hell and zero assistance at the airport in Ho Chi Minh City, I gave up and bought a first class ticket on Vietnam Airlines for $200. Jetstar brought me to tears. It was an absolute nightmare, and if you have any respect for yourself and whoever you're traveling with, you will never, ever, EVER take this airline.
Price was good. Plane clean and air crew members were helpful
The flight reschedule several times and then severe delayed on the departure date. It was never on time, so you should not plan any connecting flight or activities until you reach the destination. You will never know when you arrive, until you arrived.
Gave us meal coupon at check in counter but didn't specify is only restaurants in the airport, and we assumed was meal voucher on the plane.
Delayed three times and didn't get any email notification for the first delay, and second delay was notified by email the day of the flight, last delay happen 30mins before the already delayed boarding time.
First we were told the flight was delayed 4hrs. How does that even happen when it's only a two hour flight. The cheap restaurant they sent us to to try to compensate couldn't even be bothered to bring drinks so we had to keep getting up to get them and to top it off the flight was delayed another hour after that, not impressed at all
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