This is the worst airline I've ever had the displeasure to experience. There is total chaos surrounding check-in... your name basically is handwritten on a list, based on who pushes up to the counter first... and it's a crapshoot whether you will actually get on the flight you paid for. After two hours of absolute hell and zero assistance at the airport in Ho Chi Minh City, I gave up and bought a first class ticket on Vietnam Airlines for $200. Jetstar brought me to tears. It was an absolute nightmare, and if you have any respect for yourself and whoever you're traveling with, you will never, ever, EVER take this airline.
Gave us meal coupon at check in counter but didn't specify is only restaurants in the airport, and we assumed was meal voucher on the plane.
Delayed three times and didn't get any email notification for the first delay, and second delay was notified by email the day of the flight, last delay happen 30mins before the already delayed boarding time.
First we were told the flight was delayed 4hrs. How does that even happen when it's only a two hour flight. The cheap restaurant they sent us to to try to compensate couldn't even be bothered to bring drinks so we had to keep getting up to get them and to top it off the flight was delayed another hour after that, not impressed at all
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