Pros: "Seoul to NYC JFK 1/24/20 trip. This female Korean member was rushing passengers. Which was totally unnecessary. It is necessary to give client some time to get situated. Airline serve all kinds of age group of client. I was watching the way she was serving food, again in a rushed manner? Does she like her job? This is unprofessional. The rest of the crew members were courteous except her. Bad representation of this company."
Cons: "Read above. The food is on the mediocre side. The beef was so hard to chew. The shrimp pasta had 3 pieces of small shrimp. I will not recommend this airline."
Pros: "Food had great options, Crew was very friendly and efficient, toilets were kept clean, organized and stocked the whole trip - much better overall compared to my trip going to HK."
Cons: "I wish there were more movie choices available, and that English subtitles were available even when watching a movie in English."
Pros: "Great services. Seats are good."
Cons: "The queue to board was a little trying."
Cons: "Rude flight attendant! No manners! Absolutely disgusting"
Pros: "The seats are wide. Lots of legroom."
Cons: "The take-off and landing could have been better."
Pros: "Friendly, professional crew."
Cons: "Bit of turbulence, but hey that's what happens when you fly."
Pros: "on-plane flight operation is very good"
Cons: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Pros: "on-plane flight operation is very good"
Cons: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Cons: "Transfer in Busan is a disaster"
Pros: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Pros: "The service crew was outstanding!"
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "Service and food"
Cons: "Old style seating arrangement Many young kids in business?"
Pros: "Flight crews are young, nice and friendly to all passengers."
Cons: "Once again, a delayed flight"
Pros: "I basically like flying Asiana airlines. Overall experience is considerable good. Crews are friendly foods are okay."
Cons: "Action movies selection seems to be limited. Snack onboard were not variety compare to other Asian airlines. Recommend to made some instant noodles avaiable !"
Pros: "There’s no entertainment at bulk head."
Pros: "Great airline, plenty of space. Crew was super nice and helpful"
Cons: "Airplane food isn’t great where ever you go"
Cons: "Delayed boarding and landing by an hour. Missed connection."
Pros: "Great service, good room in economy."
Pros: "Decent entertainment choices. Great airfare. No delay."
Cons: "For such a long flight, the flight attendants did not come by offering water nor snacks."
Cons: "I would not recommend this flight to anyone who had a choice due to the poor comfort of the seat. The main point of paying the extra money for business class is to have a seat that folds flat for sleeping. This was not the case with the aircraft configuration on this flight. Sorry"
Pros: "Newest Airline A380 Friendly, kindly crew"
Cons: "Tgey don't put much effort on the special meal I order."
Pros: "Good leg room, clean aircraft, short flight. I'm 6'2" and had good leg room. All you can ask for on a fairly short flight."
Pros: "I was able to get last minute exit window seats, which gave me unlimited leg room. I did not mind pledging to help with emergency exits. With boarding, they did away with the boarding groups, so whoever lined up earlier got to go on the plane, of course after the first class and business. This all worked fine."
Cons: "The cutlery for the meals were real metal, which felt nicer than plastic."
Pros: "everything OK"
Cons: "the food was served in a carton box, the meal was a sandwich and desert in a cup."
Pros: "Food given even though it was a short flight"
Pros: "good service."
Cons: "seat cushion on bottom is not cushion enough, so my butt kind of hurt."
Pros: "Asiana is a great airline. They got me there and back safely, the crew is always nice and professional. No drama...just the way I like it. I will definitely fly them again."
Cons: "The entertainment options were good but limited. If you fly Asiana a few times a month, you will run out of movies to watch. I hope they expand their offerings."
Cons: "Toilet cleanliness not maintained. Korean food delicious,but the chicken dishes and vegetables accompanying them NOT good."
Pros: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Cons: "The plane got hot half-way through the flight."
Pros: "I loved that I had plenty of space to stretch my long legs. Also, there was enough space between the seat in front of me even when they were in reclined position. Nothing was too close in my face."
Cons: "Not applicable"
Pros: "Everything it was great experience flying with asiana"
Cons: "Crew was very attentive"
Pros: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Cons: "Entertainment console was broken."
Pros: "Short flight but everything first class"
Pros: "The crews"
Cons: "Seats were very uncomfortable."
Pros: "Everything was great. Asiana is a Top-2 Airline in Korea no debate"
Cons: "Both takeoff and landing were delayed by an hour or so, I had to rearrange pickup and pay for late check in and barely made it to my business meeting. The entertainment units are outdated. Screen was so small , I couldn't read the movie titles. Selections were limited."
Pros: "As expected, the crews' service were good. Comfortable seats and nice meals."
Cons: "On the way back to Singapore, there was no entertainment in each seat. Didn't expect this and never experience from my previous flight with Asiana. There was the main screen in the centre but I can't choose and the lights were on all the way when I tried to sleep. Disappointed that they didn't inform in advance. People expect Asiana as same as SQ which provides full of new equipment such as personal screen on each seat."
Pros: "The food is delicious!"
Pros: "For the first time flying was impressed with everything . Crew was friendly and attentive."
Pros: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Cons: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Pros: "Crew very helpful..but hard to understand their english.."
Cons: "Food not good"
Cons: "Wheelchair was not provided as requested, from Seoul to Manila. I requested wheelchair for my parents from Chicago airport and it was provided for both. Then from Seoul, it was only given to my father, so my mother has to walk far, they have to go to the gate separately. They didn't allow my mother to stay with my father. They could have at least make my mother walk with my father in a wheelchair. They didn't provide the wheelchair and made her walk far is very disappointing"
Pros: "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
Cons: "Long wait for baggage at the end -- seemed like it was not the norm though"
Pros: "Great service"
Pros: "Upgraded to premium economy."
Pros: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Cons: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Cons: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Cons: "Arriving on time"
Pros: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
Cons: "not much choices in the movie selection"
Pros: "All no!"
Cons: "Seats are too close!"
Pros: "The seats are fairly comfortable, and the service was great."
Cons: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Pros: "Excellent crew"
Cons: "It was nice experience"
Pros: "Good meal and serve more food"
Cons: "Line up to the plane shouldbe in short time"
Pros: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Cons: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Cons: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
Pros: "The crew is amazing. Particularly the FA in our section was amazing."
Cons: "No outlet charging for smartphone. Only USB charging was available."
Cons: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Pros: "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
Cons: "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."
Pros: "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Cons: "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Pros: "Disciplined, timeliness."
Pros: "Inflight crew"
Cons: "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Pros: "Flight and service were excellent on all accounts including food."
Cons: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Pros: "Cup noodles and snacks available throughout the flight."
Cons: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Cons: "They don’t offer enough food on a long flight"
Pros: "I love the food, service and comfort I want make sure to fly with Cathay Pacific in my future flights. It’s all excellent! And I will probably recommend it to my family and friends."
Pros: "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
Pros: "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."
Cons: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Pros: "Absolutely nothing"
Cons: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Pros: "You get what you paid for. We paid more for similar class than other airlines, and we spent less time waiting in checking line; generous legroom and shoulder room(Airbus350). Seat slides forward while reclines. It is a good thing that seat does not recline too much that it will annoy someone behine. Food was okay but you wouldn't get hungry."
Cons: "Need healthy food: less salt, whole wheat bread, more vegi."
Pros: "Great flight. Smooth, on time, good service."
Cons: "I wished the attendants offer more water without asking during the long flight. I had to ask several times."
Pros: "The vegetarian/vegan meals were very good for airline food. There was a great selection of entertainment options."
Cons: "One of the flight attendants who was assigned to my section, her name was Rain, was incredibly rude. Every time I asked her for a glass of water, she would sigh heavily and tell me to wait. Eventually, she stopped serving me all together and I needed to leave my seat and ask other crew members to serve my food. She was completely unprofessional and she made it clear she didn't like me, despite the fact that I was always going out of my way to be courteous. At one point, she walked down the aisle and stepped directly onto my foot, which was NOT in the aisle but under the seat in front of me. She didn't even acknowledge that she had stepped on my foot and kept walking. For a 14-hour flight, I was really bothered by her lack of professionalism. I will have to think twice before I book Cathay Pacific again."
Pros: "Good service"
Cons: "Seat is hard to adjust."
Pros: "Service is good."
Cons: "Wash rooms are limited"
Cons: "Would have liked to have been offered a beverage more often"
Cons: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
Pros: "Good service."
Cons: "Plane was old but clean."
Pros: "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
Pros: "The tv had decent selection. Crew were nice. Priced good"
Cons: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
Pros: "Short trip"
Cons: "No leg room"
Pros: "Cathy service"
Cons: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
Cons: "Inform me hours before boarding a flight delay and layover time to connect to second flight extended from 2 to 18 hours. Called customer service for further info and arrangement. Long wait on calls and no definite answer if hotel will be provided. Customer service ny and hk no coordination and bounced me from one party to another. Poor attitude of Cathay at NY JFK Airport counter who showed indifference and claimed too busy to take attention."
Pros: "I liked the time it took to arrive- the pilot was fast."
Cons: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Pros: "Good, entertainment, staff were nice."
Cons: "Not much to complain about."
Pros: "I really appreciated the customer service and the level of quality Cathay provides."
Cons: "The vegetarian meals could improve."
Cons: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Pros: "Behaviour of flight crew, punctual arrival,food and departure.Great prices. Nice support from ground staff during lengthy queues at Kolkata immigration.Thanks!"
Cons: "Nothing much ! Restriction of cabin baggage to 7 kilograms for passengers on very long routes ( Kolkata ,HongKong to Boston and San Juan in my case) and being asked to weigh all cabin baggages and check in a cabin baggage of 9 Kilos."
Pros: "Extra leg room upgrade, was well worth the cost. Bathrooms were kept clean by the staff on a 15 hour flight."
Cons: "Could not get bottled water between meals and ,apparently an USA regulation, could not bring bottled water on the plane for an international flight into the u.s."
Cons: "On the way to Newark was terrible because of the food. Both dinner and breakfast half of my row were served last compare to everyone else sitting before us or after us. The rice dishes were gone both times when the food got to me. I can understand if it was just one meal, but it was disappointing that I wasn't able to eat rice during the whole 15 hours of trip. It would also be understandable if the row right before me wasn't served 20 mins prior to us, and the row right after me wasn't served 15 mins before us. I just couldn't understand how it was arranged. Maybe I should've ask for service right before they start serving meal."
Pros: "When you see a big plane you always wonder how long it will take but Cathay Pacific was very efficient during the boarding and deplaning. It was a very long flight and they kept everybody happy with a smile. Extremely accommodating."
Cons: "On time boarding"
Pros: "For the price, Hainan is a good value."
Cons: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
Pros: "Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day."
Cons: "The flight was delayed for more than two hours. Upset with it."
Pros: "Entertainment system"
Pros: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Cons: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Pros: "Great crew. Food. Lay flat bed."
Pros: "Customs really fast"
Pros: "Crew is nice!"
Cons: "The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route."
Pros: "The company seems to be good based on their tv advertisement."
Cons: "Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed."
Pros: "The food."
Cons: "Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this."
Pros: "service minded because I am tall, so gave me a free exit seat without asking."
Cons: "the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies...."
Pros: "Crew services were excellent , boarding on time"
Cons: "The seats we’re little bit tights also the food wasn’t so Good because not for foreigners taste it’s chinese way."
Cons: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Pros: "Everything was poor"
Cons: "All things"
Pros: "Food was good, people were nice, plenty of space to stretch"
Cons: "pls work out a system checking in luggages to destination directly, instead of rechecking in at transferring hub like Beijing. Can be stressful under time pressure. If there’s any flight delay, the whole trip can be messed up."
Cons: "There was no vegetarian food."
Pros: "I was happy but not blown away but the carrier. I was spoiled last time I took a 14h trip to Japan on JAL in a dreamliner. That was amazing. This was about what I'd expect on a flight in a 737 to Chicago from Boston, but it was about five times longer! At least they had good food and the entertainment options were great."
Cons: "A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier"
Pros: "The crew was very courteous and helpful"
Cons: "Headphones provided didn't work very well"
Pros: "Business class service"
Pros: "We have a 4-month old boy and getting to preboard was nice. The crew was great, letting us move about with freedom, and helping with finding bathrooms with changing tables, etc."
Cons: "There were at least several other babies besides ours on the flight, and only two bassinets available. We would've appreciated more options, and in the future will look for airlines/flights with better accommodations for infants. Music and movie selection wasn't as good as some flights we've been on."
Pros: "Exceptional service"
Cons: "There was no allowed use of smartphones at all so I was not able to watch my personal movies. Additionally, the Hollywood movies on my in-flight entertainment system provided by Hainan Airlines did not work. When I asked the flight attendant, I was only told that it didn't work."
Pros: "This was my second experience with H.A., the first being in February. The entertainment selections are quite extensive and I enjoy them, and they do a good job boarding people. Plus I like the comfort bag (sleep mask, ear plugs, toothbrush and toothpaste, etc.) that H.A. provides."
Cons: "I found this trip lacking. First, the gate at which we were to wait for the airplane did not have enough seats and so many people had to look elsewhere. Further, the lights were out, giving a shadowed, unused-like quality. Fortunately boarding took place relatively quickly, but I was very disappointed with the arrival at the gate. I look forward to the meals that H.A. provides during the flight, but neither the dinner nor the breakfast main meals were tasty. I've had four trips now -- to and from China twice -- and this was by far the worst. I hope it is not repeated, H.A. really did a good job on my flight to the U.S. in January 2017. Further, the seat felt cramped and it was hard to relax. But the main problem was that H.A. actually ran out of soda towards the end of the flight, which was a real negative given that many of us were thirsty at that time. I found the show of sympathy from the Chinese flight attendant rather forced on this issue. NOT good."
Cons: "the ticket counter would not give us our boarding passes. With a flight at 7 am and at the counter at 5 am the counter said we were too late. However, we watched as they kept giving others, the Chinese citizens, their tickets. They then walked us to the other side of the airport and left us at a China southern counter and told us to purchase all new tickets. For three hours we negotiated with them that we already had tickets. In the end, Hainan would. It grant us any. Parsing passes. We missed our flight and had to purchase new tickets through China Southern."
Pros: "Food was ok. And Airplane is pretty new nd clean."
Cons: "Connection!!! I did transit in Beijing to Mongolia. I even didn t realise Hainan airlines land in totally different terminal which is way far from main interbatinal terminal. I needed to take out all my suitcases and need to go terminal 3 international airport that is very far from where Hainan airlines landed to take my next flight. How sites can sell ticket like that without notice and warning!!!!!! Ver bad connection."
Pros: "The seat was okay, and the food was nice."
Cons: "Plane arrive very late, and I have to wait quite a long time for lift off. Due to late arrival, they ask me to wait 24 hour to take next flight to Bangkok. They bring me to free hotel, but the hotel was not good. Also, Hainan Airline is located in Terminal 2, not 3 which is quite old and ticketing and translating was annoying... this was my worst flight experience ever....."
Pros: "Because your BOS departure was several hours late, you arranged free lodging in PEK for the overnight connection. This is superb and first rate service."
Cons: "Departure in BOS was several hours late."
Cons: "FLight was delayed and transfer desk was unable to manage"
Pros: "It is nice to provide free accommodation to passengers who need to spend long hours between flights. This shows Hainan Airlines really cares about the customers."
Pros: "Very accepting and respected"
Cons: "Everything is fine"
Pros: "Cabin crew very professional"
Cons: "Checked 2 bags in Guangzhou. Waited over 1 hour in Beijing for bags. Only the smaller bag arrived. Baggage check desk says the larger bag did not get on plane because malfunction of computer tag. My missing bag will come on next flight to Beijing but will not make it in time for my departing plane to Seattle per baggage clerk. A missing bag was filed w Hainan Air. No attempt was made to correct the situation by Hainan. Alaska air was much more helpful even though the situation was caused by Hainan!"
Pros: "The ticket is cancelled by the agent in Kayak."
Cons: "The ticket is cancelled by the agent in Kayak."
Pros: "great food, excellent service.unbelievable cheap price"
Cons: "I've travelled extensively and ok many different airlines and Hainan is by far the worst. Not good communicating prior to the flight especially about delays. The food was in edible. Seats where uncomfortable and on each flight here was something broken on my seat. No entertainment on flights between Bangkok and Beijing. The crew was So unfriendly and wouldn't help at all when we asked them for help when one of our travel companions was ill."
Pros: "Very smooth flight, safe Good food, confront set."
Cons: "The food, set, the service."
Pros: "Love the lie flat seats."
Cons: "We arrived early for our flight, but the check in counters don't open until 3 1/2 hours before the flight. So we had to wait for 2 hours to check in and get boarding passes so we could go thru security and get to the business lounge. The food In the lounge was very good. The food during the flight was poor. Couldnt plug in my cpap during the flight, so couldn't sleep."
Pros: "The stewardesses on board were not very friendly at all in general. For some reason one stewardess continue sending bottled water to a passensenger sitting next to me along the way from San Jose to Beijing but not one time she would ask me if I need water at all as I sat at the aisle seat Ava the other passenger getting the special attention was at a window seat."
Cons: "Bathroom was dirty and not enough tissue paper. Favoring to certain passengers on board and not having any courtesy or caring for other passengers. Foods were mediocre and not supplying to the passengers at the departure location dinner time; instead of providing to San Jose dinner time at 7pm but the meal was provided at 1am after the midnight."
Cons: "Be aware that the boarding might not the via bridge, nothing bad, just be ready that it's a little different in China sometimes."
Pros: "Crew was friendly and patient"
Cons: "Food was really bad. I requested vegetarian. Felt like it was just a last min throwing something in. Not prepared with care and attention. the second meal was just a couple of cold pancakes and that was it!"
Pros: "Cleanliness of the cabinet as the first impression."
Cons: "So many interruptions from the crew, repeatedly drew guests' attention for even minor things. Leg space really small, baby crying, flight attendants not very professional."
Cons: "my luggage had to be claimed in Beijing and re-checked in instead of claiming it in the destination. My flight from Kunming to Seattle (transition in Beijing) were all with Hainan and I am not sure why they do not check my luggage in Kunming all along to Seattle."
Pros: "Ground staff and hospitality"
Cons: "Food could have been better for vegetarians"
Pros: "Friendly crew and service is good"
Cons: "Passengers were asked to come back in 10 hours for a flight where they sit in for another 4 hours before taking off"
Pros: "The service, the service, the service. The ladies in business were just lovely, and good. The lounge and check in seamless. All of above far superior than US carriers for flights to China."
Cons: "The Business seats, not so great. Very narrow, and I am not a fat American. I am 6-3 however, and in the flat position, I did not fit.. had to turn on side. And the seat are not well cushioned. Not much storage. Video screens too far away. Video entertainment screen very tough to navigate. Selections of US movies sub standard, even more so with TV shows. Oh, the service, while great,, need to ssk sbout drinks more - and - please... start chilling your beer, champs, white wines and soft drinks."
Pros: "Guangzhou airport service is good."
Cons: "Wait a long time to get luggage, and need to walk 15min from T1 to T2 to connect flight."
Pros: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Pros: "Kind staff"
Cons: "A crew member gave my boyfriends seat to someone else without asking us."
Cons: "Tight seats, very hot on entry"
Pros: "Great customer service, checking in went fairly quickly."
Cons: "Like other airlines, seats are too close together.. Choice of movies was limited."
Pros: "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
Pros: "Flight was fine, no issues and pleasant, BUT!"
Cons: "Two pieces of lost luggage SOMEWHERE between PDX-SFO-HKG-BKK. Clueless so far."
Pros: "Crew was good the setting was uncomfortable."
Pros: "crew very good as they accommodated every request quickly"
Pros: "Price is great"
Cons: "Short staff make hard too ask any service,even cup of coffee.where is service call button?"
Pros: "all good"
Cons: "change up the movie selection... same as i had a few months ago"
Pros: "crews are very friendly and helpful"
Cons: "counter staff needs more training on reorganize seat for passengers when flight is seating half empty."
Pros: "Seat is spacious."
Cons: "Had a very difficult time check-in online because HK Airline website didn’t work."
Cons: "The food was not too great and the drink was warm. The seats were good and I enjoyed the comfort the attendants gave us."
Pros: "Pretty typical domestic flight, nothing spectacular"
Cons: "Nothing noteworthy to complain about."
Pros: "the crew members from LA to HK were the worst i ever met, very lazy to move when you requesting something to drink or eat, the food were terrible also, the crew members and food were great between Taiwean and HK"
Cons: "seemed like their short haul crew were much better than long haul crew"
Pros: "Departure and arrival time are good"
Cons: "Adding a leg rest would be better"
Pros: "You have earned a customer for life. The crew was fantastic, the plane was very new, and the entire process was easy. The fare was super cheap and a great value. Keep up the great work!"
Pros: "It was fine"
Cons: "The plane wasn't as new as the one on the way over and it would've been nice to have a bigger selection of movies. Also, they ran out of one of the meal options twice and the second vegetarian meal wasn't that great."
Cons: "Inexperienced (or incompetent) behind the counter in checking people in and unaccommodating towards guest. Spent an hr and a half checking in 4 people, had asked me what I wanted to do for a name discrempancy (Will vs William) on my travel docs (fix it! I'm going to fly today!), and no wheel chair assistance after already requesting for it a week before."
Pros: "HK to Bangkok (same airline) was really different: enough room, good entertainment system, but still good crew. (Food was just a snack. But bags didn't make the exchange in time."
Cons: "Mainland Chinese oriented airline, boarding time delayed without announcement, poor food, limited choice of entertainment for non-Chinese speakers"
Pros: "Check-in process was smooth. Boarding process was effortless. Price is very competitive."
Cons: "Ordered special meal (Low-salt meal) the food was mediocre for both to and from LAX-HKG. Lavatory conditions needed improvement ( floor of lavatory was wet most of the time during both journeys, some lavatories were closed without apparent reasons)."
Cons: "The A330 used on the HKG-NRT route was a bit old and out dated."
Pros: "When you step on the plane the plane is clean all brochures behind seats where in order and neat"
Cons: "Nothing I didn't like about that"
Pros: "The flight attendants were very nice and professional. Even though the flight was delayed the attendants at the gate do a very nice job."
Pros: "Food was plenty...but no coffee."
Cons: "It was delayed for over an hour!"
Pros: "Even thought it wasn't a long flight, we were able to watch movies and TV in the headset screen and we enjoyed a meal at no extra charge."
Pros: "The chocolate & Orange dessert was very good."
Cons: "Crying babies but hey it’s life."
Pros: "Great crew!"
Cons: "Airplane food....again, simple is better"
Cons: "long line at transfer desk, only two people attending considering that people are trying to catch connecting flights that will leave in one hour to 2 hours."
Pros: "The staff at every level are wonderful. check in, lounge staff, gate and flight crew."
Cons: "Flight was delayed 45 minutes but really not the airlines fault. Upon arrive in Shanghai we taxied for 30 minutes to get to a gate. Seemed to go in circles."
Pros: "Had never heard of them but turned out to be great."
Pros: "The staff is friendly, alert and attentive. The food is wonderful. The planes are spacious and clean. A wonderfully pleasant experience"
Cons: "Could use a revamp of the entetainment system."
Cons: "The aircraft Hong Kong Airlies uses on this route is a joke. The business class is worse than economy class on other flights. Everything is dated, there is not much left of seat upholstering after 20 years without any updates and the headrest sits at a hight where my shoulder is - with no chance of adjusting it. I left the 5 hour flight with backpain and the resolution to NEVER AGAIN fly with Hong Kong Airlines."
Pros: "The food was really good, the planes were clean, the flight staff were professional and friendly. The flight went smoothly."
Pros: "not much did i like"
Cons: "the boarding was half an hour late with no explanation or warning then we sat for half an hour on the plane without take off. I asked the crew what was happening and reminded them this was a passenger flight not a cargo flight. How about the captain or someone doing something crazy like advising the cabin what is happening? Completely lost on the Chinese psyche it seems. The food was minimal, about a desert spoon of overcooked chicken, piles of rice and an unedible vegetable. I managed to get two thimble full glasses of wine."
Pros: "Food, crew, and plane configuration are good,"
Cons: "Lost luggage, no one to help with lost/delayed luggage"
Cons: "Flight had 4 hours delay. Crew was rude and unprofessional."
Pros: "The flight was delayed more than 5 hours/ and we couldn't continue to israel."
Pros: "The food and the service"
Cons: "The cabin was too warm on the flight from Seattle to Shanghai on June 26"
Cons: "It wasn't clear that we actually were going on Korean Air. It was difficult to find a place to check in and print boarding passes."
Pros: "Good size seats, treated well."
Cons: "We were given the wrong information as for as needing a Visa for China..... Out of a lot of money....."
Pros: "Service is so excellent"
Pros: "They got me to my destination. I had an aisle seat which was nice. There is a screen in each seat with a mediocre film selection."
Cons: "Boarding took an hour - they boarded first class and economy at the same time. Woke me up an hour and a half before we landed."
Pros: "Got to Narita airport very late for my flight to Hong Kong. Staff rushed to get me checked in. Barely made it with a few minutes to spare. But staff really put out a great effort to get me on my flight!"
Cons: "Nothing really, service and flight was no different from what you would expect from a well-run budget airlines (an oxymoron?). Just a comment: check-in at Narita airport was not in the main concourse where the other major airlines were located, but in a small section just outside the main concourse."
Pros: "Comfortable seating and helpful crew."
Cons: "No in-flight entertainment."
Pros: "Clean and new and comfortable. Great staff and service. No rudeness Fromm flight attendants like US and Canadian airlines"
Pros: "I thought the food was excellent, especially considering in economy seat."
Cons: "Flying economy sucks because the seat space is just too cramped. No news there . . ."
Pros: "Good value over all, good on board entertainment"
Cons: "Food could have been better"
Pros: "PAL crew, as expected, was good. we arrived sfo ahead of schedule.."
Cons: "i think desserts can be improved"
Pros: "Good crew"
Cons: "Food was terrible ride was bumpy and no entertainment was provided"
Pros: "More organized boarding via buses"
Cons: "flight was delayed by 1hr 13mins."
Cons: "I don’t recommend to fly with philippine airlines It will really mess up your schedule. They keep changing and changing their flight schedule Very disappointed."
Pros: "crew is very cooperative and professionals"
Cons: "no other comment"
Pros: "Almost 4 hours. Reason 'traffic." Lame"
Pros: "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
Cons: "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
Cons: "Missed the connection and had to pay to rebook"
Pros: "Friendly crew. Smooth flight."
Cons: "Veeery narrow cheap lined seats."
Pros: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Pros: "Smooth flight"
Cons: "Boarding was disorganized. No priority boarding for business class passengers. Same thing happened on disembarkation in Manila. Crew didnt control the traffic flow going out from a single exit door."
Pros: "Though we are 50 mins late in departure we were given announcement early"
Cons: "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
Pros: "The seats are not that comfortable and the flight delay was very had. Food just ok."
Cons: "Delay, food, chair"
Pros: "The best flight crew and customer service was provided."
Cons: "my seat was broken and would not lock in a either upright or reclined position"
Pros: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Cons: "Sitting near the bathroom smelled very bad."
Pros: "On time departure"
Pros: "The service"
Cons: "I late only 2 min but can not fight with them"
Pros: "The service crew were excellent - friendly, helpful and generous with drinks service."
Cons: "All full service international flights should have in flight entertainment systems."
Pros: "Price.... $138 USD from HK to Manila at the last minute is fantastic. Also, very helpful ticket counter moved my flight to an earlier one than originally booked, at no extra charge."
Pros: "This time the seats were more comfortable"
Cons: "No inflight entertainment. Very little leg space"
Pros: "nothing to really like. the crew and staff were very friendly"
Cons: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
Pros: "Densapar was a very easy airport to move around in and the boarding seating area was very comfortable. The stewardesses and loading crew were very nice and professional."
Cons: "I’m not sure what is going on with airline seats. I feel like I have to slouch to be comfortable."
Cons: "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
Pros: "Everything was excellent. Extremely good service compared to North American carriers. Only thing that went wrong was we left early and landed an hour early and our gate wasn't ready yet :)"
Pros: "The service for my flight was excellent. I really had nothing that bothered me at all that was under the control of the flight crew. This was my first time on Philippines airline, but I would do it again."
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Pros: "The attendants were very friendly and helpful and the flight was on time."
Cons: "I had to use my own device to access entertainment and pay for it. I couldn't check in online."
Cons: "Screen too far from seat in business class."
Pros: "Food was ok"
Cons: "All of my PA flights were late for this trip and boarding was scattered like they didn't know what they were doing. This one was 45 mins late and we nearly missed our connection. Will not fly with them again"
Cons: "stopover twice from manila, so it is a 3-stop flight. terrible food. lousy airport, super high charge on changing dates. terrible experience with this philippines airlines."
Cons: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."
Pros: "The crew we're very friendly and courteous!"
Cons: "The leg room of the airline seemed less than other airlines I have flown."
Pros: "crew was very helpful"
Pros: "Peppy happy music although it should be played a little softer. Good lunch - right portioning. Coffee could be better though."
Pros: "Their website would not let us manage our booking, ie. change seats or pay for additional luggage. Thus incurring larger fees at airport. Customer Service at airport was worthless and condescending at best!"
Cons: "seats not very comfortable & food... how about a hamburger or sandwich or salad- food was too heavy."
Cons: "Original flight was cancelled for 'operational reasons' - was put on next day flight instead. Repeatedly called Philippine Airlines customer service to ask about them providing overnight hotel accommodation given the new flight time, but was either told to call back later, that they had entered the wrong date for the request for hotel accommodation - in the end received no reply at all!! Worst airline customer service experience ever!"
Pros: "Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process"
Pros: "i would like to suggest that if there be any chance that vegetarian meals for vegetarians can also be served during international flights. Thank you so much! So far so goog! Keep up!"
Pros: "The seats were larger than most international coach flights with enough leg room that when the person in front of me reclined, my knees were left untouched. They also had very well organized transfers at both of my layover locations, alleviating stress in 1-2 hour international transfers. Cabin crew was more than friendly and helpful."
Cons: "The meals could have been better and they frequently ran out of options. Meal portions were smaller than I've seen on previous flights and I was left wishing I'd brought more snacks."
Pros: "FOOD and crew ok"
Cons: "long wait after landing in JFK airport in the plane first time in my journey."
Pros: "Fast checkin process"
Cons: "I'm 6'5" and the standard economy seats are much to small to even fit my knees. I little had to spend 3+ hours with my knees pulled up to even fit and it was the most uncomfortable flight experience of my life. The staff on board would not accommodate at all and told me it was airline policy to not allow me to switch seats. Pathetic! Never flying this airline again."
Pros: "Crews are nice"
Cons: "Flight was more than 1 hour delayed , luggage took 1 hour to arrive."
Pros: "everyting was comfortable. the stewards were very friendly."
Cons: "we had no real complaints we would fly again using philippine airlines"
Pros: "Great staff, food on a short flight."
Cons: "We boarded and departed late."
Cons: "An absolute mess from start to finish. Delays ranging from two hours to 24 hours, employees lying to us at every turn. Was supposed to be a quick layover in Manila en route from HK to SF. Turned out we got in 15 hours late and had to take FOUR flights to get there. (And that was the better outcome - they wanted to delay us 24 hours till we argued!) Never, ever, ever flying Philippine Airlines again. Kayak should put up a warning about the frequent delays/general uselessness of this airline and customer complaints."