I used by Skymiles to upgrade to First so that I could comfortably work using my laptop. But WiFi was intermittent and unavailable for long periods. I feel like I wasted 70,000 miles :(
Great as one can be for a one connection 6 hour flight
Chairs don’t recline and the ones that do recline, barely do recline. It was most uncomfortable flight i ever been on.
Good service but not on par when compared to foreign flag carriers.
good in general food is just snack and beverages (same snacks all the time) could you try to change them?
My Delta flight 2423 from Atlanta to Oklahoma City got delayed multiple times. It was originally scheduled to depart at 10:41 pm EST with a 11:58 pm CST arrival in Oklahoma City. However, after multiple delays, the flight finally departed Atlanta at around 12:40 am and arrived in Oklahoma City at around 1:50 am. What was even more disappointing was that none of the crew members acknowledged, let alone apologize, for the delays. These delays were not due to weather and were only due to operational/mechanical issues on the part of Delta. As a former Platinum SkyMiles member, I valued loyalty with Delta. However, after having similar experiences in the recent past, I'll be switching my loyalty over to American Airlines going forward. This was a highly disappointing experience.
Delta always provides stellar service. I am always impressed and will try my best to travel via Delta if I can afford it.
In-flight: great! Efficient & comfortable, no complaints. On the ground: quite the opposite. The flight was delayed with no real explanation. If you can fly direct with Delta that's your best bet. Connecting flights with them when one is delayed, especially if the next flight is to a small airport, really was a mess. They did correct the problem with no cost to us, but it made getting home a 24 hr journey instead of 8. Also, staff at the gate at Minneapolis was NOT kind at all.
Wi-fi was out for the whole flight. I pay a premium to fly Delta because it has wifi and because it was out I didn’t get to work on anything I wanted to. I’ll have to make it up later this week by spending less time with my family.
Very nice the whole crew was amazing and very professional. I had an offer for a drink it was handled great and amazing crew and nice flight.
Terrible boarding - 4 flights boarded from the same gate. Chaos there; long ramps to the plane.
This is the flight that I was not able to upgrade. Airplane had more empty seats than full.
Plane arrived an hour before departure. Plane was completely boarded and ready for push back when they decided they needed to change a tire. 1 hour delay on the plane when this could have been done before we got on the plane.
For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
Efficient boarding and early departure. Very smooth flight. Early arrival in ATL. Great flight.
Flight attendants were friendly & good service, food sucks, seats uncomfortable, not many Asian movies or shows flying from Hong Kong
Very good. Because of the delays with my previous flight, I missed my connection, but I was able to book another flight through the United app easily.
I needed to make changes to my flights. When I called customer service, they assisted me with care professionalism.
I found that it seems that the space for personal bags or luggage is not enough( the cabinets for personal bags or luggage over the seats) .
The service was non existent . Crew did very little didn’t even answer call button . Premium economy in this long haul was the worst I have ever experienced . Never again flying with them .
